Shellback Plumbing and Drain is hands-down fantastic! If you're dealing with a water heater issue in Santa Clarita, do yourself a favor and call them. My water heater had been giving me trouble over the last couple of months, shutting off sporadically. While I was usually able to reset it myself, it finally gave out completely. There was no gas coming through the line, and it just wouldn't ignite. I called Shellback, and within two hours, Moises arrived at my place. He was incredibly responsive, immediately diagnosed the issues, and gave me a clear breakdown of the work needed and the estimated timeline. The fix required replacing both the thermal pilot assembly and the gas control valve. Since the parts were covered under the manufacturer's warranty, he had to source them from an authorized dealer. To make sure we weren't left completely out in the cold, Moises got the gas ignitor working temporarily on day one. By 9:00am the very next morning, he had already picked up the warrantied parts and finished the permanent replacement! As a great bonus, he also flushed the water heater for routine maintenance before wrapping up. I was blown away by the turnaround time. From my initial call to a fully repaired, flushed system in under 24 hours. Exceptional service from Moises and the team. Highly recommended! read more

Shellback Plumbing and Drain - Thermal Pilot Assembly - Plumbing Near Me - Valencia, California

They have nice trucks and uniforms but they stole the 4 inch ABS pipe off the main vent pipe on the roof and moved it to the gas vent pipe. Also obsolesces, they installed a new sink for washing hands and attached the vent pipe to another vent pipe. That's not allowed. They had to come back and install a new vent pipe for the sink. This costing extra monies, extending many months of opening, and many months of lost rents. This causing hungry employees, new restaurant owner to suffer because of thief, poor management from Shellback regarding obsolesces and landlords to have a big loss. So sad, !!! read more

Jesse at Shellback Plumbing was amazing. We originally hired another plumbing company for our home inspection, but they canceled on us at the last minute during our 7 day inspection contingency! Talk about stress, but luckily Jesse and Shellback came to the rescue and were able to come out the very same day, which we were incredibly grateful for. He walked us through everything in plain English, letting us know what needed attention now versus what could wait until later. It was so helpful as first-time homeowners because we never felt overwhelmed- we just felt informed. He also confirmed that the sewer line looked to be in great shape, which gave us a lot of peace of mind. We really liked Jesse. He took his time going through everything with us, answered all of our questions, and made sure we understood what we were looking at. We definitely recommend Jesse and Shellback Plumbing! read more

Moses is great professional. Fixed my shower fast and with good discount. Strongly recomend. read more

Criminal. Lies & forgery. They sent me a forged invoice with a false description of work. Specifically, I called for an estimate over the phone and they insisted on sending someone over. Okay, but I never agreed to pay for that. They gave me a $2,875.50 estimate. I'm not a plumber, but no dummy either. So I called an honest plumber who fixed the issue for under $500. Shellback then has the audacity to send me an invoice with a FORGED "X" signature for me agreeing to pay $275 for clearing a drain that they did not actually clear. A lie and a forgery. I never agreed to pay for an estimate. And would never pay for someone to try to rip me off like this. Unreal. Stay away. Update: Shellback has now withdrawn the false invoice, but maintains that it was from "a trusted technician" on their team. They also claim to have cleared a drain, as stated in the invoice. That's untrue. A couple hours after they made the estimate, I found the cabinet under my sink flooded with water. Making pipes drain into the cabinets is not clearing a drain. read more

Shellback Plumbing and Drain - A FORGED "X" signature for me agreeing to pay $274.79. - Plumbing Near Me - Valencia, California

On time , good service, friendly and reasonable price. They lived up to their reputation.

Shellback always delivers quick and quality service for a decent price. They are always quick to respond, which is extremely helpful in urgent situations. read more

Jose was really professional and helpful, his parter as well. Very delicate at the time to perform my repair. Highly recommend them if you live in the San Fernando area. I will personally ask for them for future repairs. Thank you for your help. read more

Shellback Plumbing and Drain - Faucet Replacement - Plumbing Near Me - Valencia, California

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Two days ago I called because I had a hose that I couldn't disconnect from a faucet. Several people tried. I had some issues with the faucet leaking also so I decided to get it fixed along with the hose removed. As usual a plumber was sent to help within 24 hours. He assessed the situation and quoted me a very reasonable price. He ended up having to weld off the faucet, put a new one on and off he went. Easy, quick, and efficient again for a reasonable price. This is the type of experience 100% of the time with this company. The same earlier this year when I had my home pipes blown out. This is my "go to" company for plumbing issues and I'm never disappointed. Thanks Shellback! read more

Very disappointed in the service from Shellback Plumbing. One of my properties had a very foul odor coming from the master bathroom and I wanted to get rid of the smell, so I called these guys over and they inspected the bathroom and said they need to clean the bathroom by using a cable drain and by removing the trap. I paid $271 for that and the smell still didn't go away so then they recommended to replace the toilet gasket which was another $362. Well that didn't get rid of the odor and I was already down over $600. I called another plumber and they came in and cleaned the drains the proper way and told me that the previous plumber didn't do a good job cleaning the drains and left a lot of gunk. Now there is no more smell!!! The pictures attached are from the new plumber. Shellback scammed me and kept making up reasons to call them back and pay them. Will never trust them ever again and I strongly suggest everyone to get 2nd opinions before agreeing to their service! read more

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I had a water heater that burst a good size leak on a Friday evening and Shellback was very quick to send someone over the next morning. A replacement was needed, but the tech was able to quickly get one secured quickly and replaced within a couple of hours. The service charge was steep in my opinion but for a quick turnaround, it was worth it. read more

I called Shellback plumbing for a Saturday water heater replacement after finding it leaking in the garage. This was my second call to them this year and just like my first call they were great from start to finish. The service technician, Alex showed up just as scheduled, was professional and friendly. He did the replacement quickly and without any issues. He did a fantastic job! The cost was exactly as quoted, which I felt was very reasonable having had this done previously by other companies and always felt the cost was over the top. I will use Shellback again for any of my plumbing needs and recommend them with confidence to anyone. read more

They were very prompt. They were friendly and communicative. On this call I had both Raul and Moses. They told me (and showed me) exactly what the issue was, and then they fixed it all, no add ons, no up-sells, for the quoted price, which was not unreasonable for a plumbing house call. I'd definitely recommend them (and I used them before this as well). read more

Great service. Fast reliable. Very good customer service and Raul was a great guy, would definitely recommend for any plumbing needs. They replaced a shower cartridge for 425 which I think is fair. Thank you read more

I spoke directly with the owner and tried to address a few service concerns I felt were not handled properly. While he disagreed with my assessment, and was combative...my perspective didn't change... It only worsened in terms of the company... I'm the paying customer, and the experience didn't meet expectations... I deal with a lot of vendors across the state for my facilities so I know the difference between acceptable and unacceptable. My biggest issue was the lack of cleanup and how quickly the crew seemed ready to leave. My entire back patio was left covered in mud and debris. The mess extended to my pool (which required a separate cleaning), the side corridors, walkways, my new doors, and even my barbecue area... It was pretty nasty... The new barbecue just got put in so the white stucco is going to need to be repainted. The street in front of my home.. including both neighboring properties...was left with significant sludge and sentiment buildup. I ended up having to apologize to my neighbors and personally pressure wash the area myself. To be fair, I was told the pool might get dirty, but this was far beyond what I expected. They also backed up and blocked my pool overflow system, which had been working fine prior, and didn't address it before leaving. From my perspective, the crew seemed more focused on moving quickly toward cutting concrete and scheduling additional work rather than fully resolving the issue at hand... They were eager to get the initial job going which is fine, and said there are three guys ready to work, but unfortunately one guy probably should have been out on disability with what seemed like a broken arm. No disrespect, they all seemed nice from a personality standpoint... But when you're being billed per hour, you expect three healthy workers. I've had similar work done at my other properties, and this experience felt rushed and not up to a professional standard. What didn't sit well with me was the owner's lack of receptiveness to respectful, direct feedback... especially from another business owner. In summary: The issue was not resolved (roots were visible on camera but not cleared).. out 1300 bucks.. did you get a second opinion and a trenchless option with more appropriate tools was presented and being executed on. There appeared to be a push toward more invasive and costly work... And they couldn't really confirm where the actual blockage was. It was more of a guessing game. Cleanup was far below expectations I was left to handle the aftermath, including cleaning and neighbor impact This may not be everyone's experience, but it was mine. I'll let others decide accordingly. read more

I used my 75 ft drain cleaner machine to unclog my bathtub. I was sucessful in unclogging except my snake got stuck deep inside the pipe. No matter what I did, I couldn't get it out. Ryan from Shellback Plumbing came and within 5 minutes, he took it out. He said this happens quite frequently, he knew exactly what to do. Thank you for job well done. read more

I am very happy with the service received from Johnny and Tohid. They were prompt, professional and the charge was reasonable. I will definitely use Shellback plumbing again in the future. Thanks for the great service!! read more

They were so nice! They came out immediately when I called and didn't even charge me because it was such a simple fix. I really appreciated them! read more

Cameron was great to work with. He was responsive, approachable, and honest throughout the process. He let me know that the issue with the drain in my backyard was bigger than expected, and instead of having me front the full cost of the repair, he helped facilitate the process with my HOA. I really appreciated his professionalism, honesty, and willingness to help get the issue handled the right way. read more

Our faucet wasn't functioning properly, the pressure was low and the hot water mixing valve stopped working completely. Johnny from shellback plumbing did a thorough inspection of the situation and explain that we needed to replace the faucet, so I went and bought the faucet and he came the next day without charging me for the first service call to diagnose the problem and installed the new faucet in record time. Fast, clean and most importantly dependable service from Shellback! Thank you so much Johnny. read more

A few days ago we called Shellback Plumbing to repair the bathroom spout and up grade the shower faucet in one of our bathrooms. Years ago we had a leak in the over flow drain when taking a bath. David, the plumbing technician, said that the replacement of the bath spout corrected the draining problem, saving a considerable amount of money. David was very prompt, professional and knowledgeable. I highly recommend Shellback Plumbing! read more

Never even got an estimate after they came to the house. I guess they did not want business. read more

I had an obstruction in my main sewer line and it was difficult to clear it. Moises and Johnny worked diligently and it was finally cleared. They were on time, professional and very pleasant to work with. Thank you Moises and Johnny! read more

Very efficient! I called Shellback Plumbing and within minutes the technician was at my door! Immediately took care of my low pressure shower head issues. Highly recommended. read more

Moises from Shellback Plumbing showed up around 9 AM He did an excellent job replacing the toilet wax ring and did a great job sealing the toilet with silicon sealant. The end result was VERY professional and high quality So, I can certainly recommend Moises and Shellback Plumbing. read more

Your plumbing technician Moises I believe is honest, straightforward & gave credence to the excellent reviews your clients posted for your company. He didn't minch words, personable, knowledgeable & has some wits & that created a more personal atmosphere between the company & your client. I commend him for his professionalism & honesty. MANNY read more

I needed a sewer backflow replacement. Working fine now. They forgot to replace a bush that was agreed upon during the quote - otherwise 5 stars. I called them to notify. I wasn't in a rush. But Erik literally showed up in an hour and replaced the bush. I will definitely use them again. They stand by their work. read more

We had a pipe off the main leaking outside and called the office on a Monday morning. The office staff was very helpful and sent a plumber to our location that same morning. My husband had dug up the area and found the leak. The irrigation line off the main was not installed properly and appeared to be under pressure, therefore it eventually cracked. Kevin with Shellback worked hard to come up with the best solution. This job took about 4 to 5 hours and then he came back to turn the water back on and check everything. Kudos to Kevin for not being bothered with my husband watching the work. My husband said he learned a few new things. I would say years ago my husband would have made this repair himself. The work entailed being on your knees and bent over the entire time. It is reassuring to know there are professional plumbers when the job is too much. I contacted the office when I could not get the 10% senior discount coupon to print and she said not to worry. They applied the discount without having to be reminded. Shellback Plumbing is a local company and has been easy to work with. We found them a couple of years ago when we had plumbing problems covered under a home warranty. We always requested them when we had a plumbing claim and continued to use them once we no longer renewed the policy. read more

Shellback Plumbing and Drain - Plumbing Near Me - Valencia, California

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Gotta' say without question that Shellback Plumbing & Drain as far as knowledge, experince, and craftmanship is OUTSTANDING ! The issues i faced with demo, mold removel, and rebuild on a toilet is above par ! Was able to acheive a pleasant and communical rapport with the Shellback Crew,,,job was completed in a timely manner,,,without getting into a lengthly and drawn out explanation there were a couple of issues that concerned me,,,however Gary the owner of the company took them into consideration and concern and quicklly and expeditiously committed to a solution to which resulted in my satisfaction,,,would highly recommend !!! read more

They were right on time and take care of the problem. Highly recommend them. Next time I will definitely call them. read more

I've used Shellback two previous times. However, I was really surprised Shellback arrived in less than 4 hours. The technician assessed the problem and he had my kitchen sink faucet resolved very quickly. He left everything clean and tidy. Thank you Shellback! read more

I received a prompt response and the issue was resolved effectively. However, the cost appeared slightly high relative to the scope of work performed. read more

Think I finally found a plumber I can trust. Moises let me when he was on the way and arrived within the window they gave me. Moises was very helpful and took the extra time to explain what he was thinking. When he was done I asked if they bill me or if I pay him and he said there was no charge and to have a nice day. Will definitely call them again and refer them to other people. read more

Really appreciate the father and son duo Jose for coming out on a Sunday as short notice in repairing leaking sink pipes, efficiently, and effectively. Very nice gentlemen. read more

Was in a serious pinch right before the holiday and we had family in town with a downstairs bathroom giving us a problem. I took to yelp to find someone who could come out that same day and for a good price...Jonathan to the rescue! They quoted us a very fair price to come and auger our toilet up to 6' and he was able to clear it. He stayed and ran it a few times, flushed and made sure it was all good. He was courteous, thorough, and tidy (he wore the shoe booties before coming in which was soooo appreciated we didn't even have to say anything he just did it) Anyways...Shellback Plumbing helped us out the day before the holiday and came out within the hour which was amazing. Definetly recommended read more

Great experience - from the easy (and quick) scheduling to the day of the repair, Shellback made everything go smoothly. I had a couple of sinks that had minor leaks. They were able to use the hardware I purchased (I thought I could do it myself and quickly found I needed help!), and recommended a different type of PVC pipe. It was all done in under an hour and is working like a charm. Thank you so much! read more

The plumber quickly diagnosed that the issue was with our septic and not the plumbing and inspected the septic tank and clean out to find that the issue was downstream of the tank and clean out. Great work and then hot me with $350 bill for half hours work. Said that was min charge, whereas when I scheduled visit they said estimate provided no charge. I wasn't told of min fee. I expected to pay as good work was done but the cost was excessive. read more

Real quick service. They said they'd arrive at 2pm to look at my water heater problem and they arrived on time. Jessie was super polite and professional and presented how he was going to do the replacement confidently. They also moved heavy objects out of the way, which I could not do myself because I'm disabled. Full customer service! Price was competitive with all proposals I obtained. From now on Shellback is my plumber here in Santa Clarita valley! read more

Shellback Plumbing and Drain - Professionally installed by Shellback plumbing. - Plumbing Near Me - Valencia, California

Each time they have come out, they have provided excellent service. Honest with great integrity. read more

I have terrible drains in my condo, so I'm pretty much a regular. Everyone I have dealt with here is great. They offer solutions, they don't oversell, and while plumbing is never exactly cheap, they are fair and clean and nice and they do good work. read more