1. Shellback Plumbing and Drain

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Valencia, CA

Shellback Plumbing and Drain

4.8 (782 reviews)
Open • 8:00 am - 4:00 pm

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Response time

10 minutes

Response rate

100%

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A FORGED "X" signature for me agreeing to pay $274.79.
bill b.

Criminal. Lies & forgery. They sent me a forged invoice with a false description of work. Specifically, I called for an estimate over the phone and they insisted on sending someone over. Okay, but I never agreed to pay for that. They gave me a $2,875.50 estimate. I'm not a plumber, but no dummy either. So I called an honest plumber who fixed the issue for under $500. Shellback then has the audacity to send me an invoice with a FORGED "X" signature for me agreeing to pay $275 for clearing a drain that they did not actually clear. A lie and a forgery. I never agreed to pay for an estimate. And would never pay for someone to try to rip me off like this. Unreal. Stay away. Update: Shellback has now withdrawn the false invoice, but maintains that it was from "a trusted technician" on their team. They also claim to have cleared a drain, as stated in the invoice. That's untrue. A couple hours after they made the estimate, I found the cabinet under my sink flooded with water. Making pipes drain into the cabinets is not clearing a drain.

Faucet Replacement
H O.

Jose was really professional and helpful, his parter as well. Very delicate at the time to perform my repair. Highly recommend them if you live in the San Fernando area. I will personally ask for them for future repairs. Thank you for your help.

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1 year ago

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4 months ago

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Gary B.

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1 year ago

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8 months ago

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Gary B.

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1 year ago

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4 months ago

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Gary B.

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1 year ago

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1 year ago

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1 year ago

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Gary B.

Thank you very much for the review Jay

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1 year ago

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5 months ago

They are a solid and good plumbing company. The techs were prompt, professional, competent, knowledgeable, and nice.

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Gary B.

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10 months ago

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4 months ago

Ryan from Shellback Plumbing was amazing. He was able to quickly ID the issue and get it corrected. He was honest and upfront.

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Gary B.

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1 year ago

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11 months ago

I called them out for a second opinion they are honest, transparent, and reputable plumbers. With reasonable pricing.

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11 months ago

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1 year ago

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1 year ago

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7 months ago

Came early and did a great job replacing a faucet! Friendly and took the time to check the water pressure as well. Would highly recommend!!

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9 months ago

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2 years ago

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Gary B.

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2 years ago

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1 year ago

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7 months ago

Shellback is the best! Reliable, honest and fair. Been using them for years and have no reason to look anywhere else.

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1 year ago

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1 year ago

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7 months ago

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8 months ago

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7 months ago

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2 years ago

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1 year ago

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1 year ago

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8 months ago

Great communication! Very clean and professional work. It shows the owner cares about his business..

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7 months ago

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11 months ago

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1 year ago

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1 year ago

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1 year ago

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2 years ago

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Gary B.

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2 years ago

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Ask the Community - Shellback Plumbing and Drain

Do they also do water softeners? Have any of you had experience with that?

Depends on the area. Water Softeners are banned in Santa Clarita. You can install a Water Conditioner that improves water quality dramatically. Other areas still accept the… 

View All 2 Questions

Review Highlights - Shellback Plumbing and Drain

“I was connected with someone named Gary and let me just say that you can tell he takes pride in customer service.”

Mentioned in 102 reviews

Read more highlights

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David helped us save not only money but also our 11-year-old tankless water heater by descaling it…read more He also installed filters to reduce scale buildup and extend the life of the unit. Everything was done professionally, and I will definitely ask him to come back for yearly maintenance from now on. Payless Water Heater was the first company to respond to my message--within just a few minutes. I would highly recommend this company for any water heater-related work. Thank you, David, for a great job today!

I had a great experience with both technicians, Danny C and Evan B! You will be so lucky if either…read moretechs get sent to your house because you can tell they're very honest and very hardworking. They take their time to diagnose what issues you may be having with your water heater and they're sooo patient in explaining it to you. They were detailed in their explanation, respectful of the work space, and thorough in the clean up afterwards. They also explain all of the options you can have in terms of repair and/or replacement, financing or not financing -- without any pressure to go either route. We've decided to go with a full replacement of our water heater, which we confidently feel that they will do a great job on. Will come back with an update on how the installation goes after it is completed! **UPDATE** Derrick did an amazing job on the installation of our new tankless water heater! He helped me download the app afterwards and took the time to explain how I could control the temp through the app. I wanted to wait for about a week before I updated my review, just to make sure everything was running smoothly. And we haven't had a single problem since! And I will never take hot water for granted ever again. Thank you, Payless and all of your great techs that helped me with my water heater. Will definitely be referring them to friends and family.

West Coast Water Heaters

West Coast Water Heaters

(16 reviews)

Had them (Josh?)come out and do a check on my tankless water heater that was not giving hot water…read more He gave me a run down of needing a number of parts, and gave me a ridiculous estimate. I get that you have to charge for your time, and that can variy, BUT, when you are being scammed for parts that have zero issues or relation to the unit, and its not even preventative...NO WAY.. Even in the conversation you can tell how scamy this place is...evading questions. Straight up greed infested business. I am CERTAIN you will be pleased or in major fear of not having water and open your wallet to such businesses, and they will smile and make your emotions calm and you will be at ease...but that is all you paid for. These are parasites. Then he claimed the part isn't available, and he pushed to swap out the unit. A little web search and the parts magically were available (Not even needed!). Crazy part was that the issue was simple enough that I fixed it myself with a couple O-rings. Oh, he also damaged a valve getting it out(luckily not bad enough to replace (what a tool). These guys will damage things on the idea of "emergency" and you will need more parts. They come and seam professional, and they explain things vaguely in case you know what they are talking about....It really bothers me that we have such parasites! They should just run for office. These techs should stop working for such companies. They learn horrible ways to cheap and lie. Have human blood run through you, and do work independently, you can market yourself, you need that, on social, etc. The reason they can pay you 40-75$ an hour is because they are cheating people. Do honest work, do preventative measure options to see if client is in position to pay for it, and build from there. Not scum pond businesses. This was my experience and my take away from a variety of service providers. They West Coast Water Heaters falls into this category. I am sure they will claim he is fired, so we are better now.... the training camp says.

Josh is a straight scam artist! Came out for a "full service" to a water heater, charged me $225,…read moreonly reset the unit, stayed there 10 min, and it still does not work. He stated he would service and descale the water heater, but didn't do his job. This guy is a fraud, and I would stay far far away from this guy. Update - See the original quote where he stated he would do a full service. Again, highly unethical scammer. Also, if you check even with Rinnai, error code 12 has NOTHING to do with hard water. It is an ignition problem. This guy has no idea what he is doing. An embarrassment to the industry.

Shellback Plumbing and Drain - plumbing - Updated October 2026

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