Let me say this isn't my first purchase with Scuf Gaming. However this time my 4th time purchasing, I experienced the worst customer service. First I purchased a 4ps pro which is also my second 4ps pro for $321 and some change. Just in shipping because I wanted it fast cost me $40. Upon receiving it there were a number of issues with the controller. The EMR buttons were unresponsive, which made me pissed. Then taking a look around the controller, the rings and the shell were not placed properly, leaving gaps and raises. My older 4ps pro doesn't have none of these issues. Secondly, I submitted a request to see if they could fix my issues fast enough given I paid for fast shipping and now have to return the device. The person "Abi" who answered my ticket only focus on one of the issues, that being the unresponsive buttons. If he had read my email anyone would understand that I NEED to return the controller regardless. This only made me grow more frustrated as I was not being heard. He responds with well we have to reply with fixes for troubleshooting. Okay... well why not also respond to my other issues too? I replied by asking back for a full refund including my shipping costs, however due to policy they can't return my shipping fee. This only made me even more frustrated. I can't use the controller at all. I did not have even one good game without experiencing issues. How do you expect me to be happy that I just spent $40 in shipping to receive a product fast but cannot even use it for one day!! NOT EVEN ONE DAY!! Do not buy from scuf and if you do don't expect quality and get the cheapest shipping possible incase you have to return it. read more

By nature I refrain from posting negative reviews. I feel that a careless review can have an unfair impact on a business that was just having a bad day. However I do feel that this company deserves the negative feedback it has received and I encourage parents and gamers alike to not purchase from this company. In summary, you will experience the following: 1. A problematic/not properly functioning product. 2. Inferior customer service. 3. Delays and frustrations. To go in sequence; my product was purchased on July 8th (I do not have my receipt next to me, so I may be off by a day or two). Immediately you notice something is amiss in the sense that you are met with silence. No communication. No substantive updates. But you do get a message that, in my opinion, haunts scuf. You get a message that SCUF will engage in this arduous process to ensure you get the best of the best. It appears that the month long process is necessary to ensure premium success. So you relax and wait a month to hopefully obtain the item you purchased. One week before delivery, I get an email basically saying, "o.k., we are going to start building your controller...." Wait...so what were you doing the previous weeks? A then like a day or two later you get an email saying, "we are sending it" So you're thinking, what happened to the arduous process. It seems that you just rushed my order based on your communication. THE PRODUCT I received my controller on August 9th. We were super excited. The item was packaged well and arrived with no damage. That night, we tested it and it was quickly a disappointment. The left top (LT) trigger (to aim) did not work unless you pressed it only at the tip. I could press it down on the other 90% percent of the button (and you could see that i was clearly pressing down on it and repeatedly) and it would not work at all. We tried to see if we could work around the "only the tip" problem, but it was a nightmare. There were other issues with the craftsmanship but for brevity I am only mentioning this item. Customer Service I sent an email to SCUF immediately and got a general response i.e. we are sad and will respond. If you visit SCUF's website they tell you that customer service operates Mon - Fri 9am to 7pm (Eastern Time); that means that by 6am Pacific Time they are opened. I called at 9am (EST), 9:15am, 9:30am, etc. I called over 10 times and I was always greeted by the same message, "Our offices are closed." By 1pm Eastern Time, I finally got someone to pick up. I explained that I had been calling since the morning and wanted to know why their voicemail stated that the office was closed. He stumbled and said, "I don't know what you mean, I have been answering calls all morning." This was my first clue that this is not a company that is enamored with customers. The conversation went pretty much how others described. Customer service is not high on the list of priorities for this company. I explained the problem and his repeated response was rather problematic. He kept repeating, "well since you're still under warranty we will look into it." The reason this was problematic is because I just explained that I received the item 1 DAY BEFORE. Not a week, not a month. 1 Day. It didn't faze him. He was not one iota sympathetic that an expensive item was not working properly. He also gave me no details on how this process was to work. At this point, he only offered to have it sent back and gave me no timeline. After repeated prodding, he finally admitted that it would be another 3 weeks. At this point, I was not happy and wanted a full refund. That was not received warmly. Here is SCUF's problem; they truly present that they need a whole month because they are meticulously building your controller. When you receive such a clear and defective product, you are left with two conclusions: 1. They are lying and are not being meticulous. OR 2. They have extremely incompetent people building your controller that despite a month with your controller do not notice that the LT button is not working. Either conclusion is not acceptable. I have zero faith that the company will "fix" the issue and 100% believe that this inferior product will not function properly in the near future. I also believe that any delay will embolden them to attempt to hide behind a dubious policy. I am hoping that my full refund will move forward with no problem (i.e. with no restocking fee since it was a manufacture defect). To receive a defective product after a month of waiting and then to wait another month to ship it back and hope they fix it, is not worth the time you will waste. I undoubtedly do not want this product, I did not bargain to wait for a fix, and do not recommend this company. You purchase at your own risk. read more

If you order something be sure not to expect it in a timely manner. It's the same all the time. If u order on Monday they don't ship till Friday! Crazy? I know. read more

I've purchased a Scuf controller for my PS4 and Xbox One consoles in the last year . The process from ordering to it being shipped has been a treat. The customer service team is always informative and help when needed. The controllers performance is unmatched in gameplay . My proficiency using a Scuf has gone through the roof playing Call Of Duty Black Ops 3 . I would highly recommend these controllers to those gamers that are looking for a versatile controller with the EMS and adjustable Trigger stops. Keep up the great work Scuf ! read more

I wish there was an option not to put a star. I ordered a very customized Vantage controller for PS4 October 7th for my fiance's birthday in November. I was charged nearly $300 and shipped the base model controller with 0 customizations. Customer service was a nightmare to reach until I put them on blast on insagram. I was contacted and told that my customizations were "pending shipment" because they were out of stock. Would have been nice to know before I ordered the damn controller and paid $300. It is now December and I STILL havent recieved the faceplate, or joysticks. I am past the 14 day return window and my fiance hasnt even gotten to try the damn thing, as it is now going to have to be a fucking Valentine's day gift at this rate. read more

This is my 3rd scuff and the paddles wore out each time I press the paddle and it's unresponsive, I have to press extremely hard for it to actually function. There controllers are way overpriced for such small warranty and when you do buy them they won't even last you a month either the paint will peel off or the buttons start to not work . If your controllers are gonna be this expensive at least make sure it's more durable ! I'll never buy one again due to quality, shitty customer service warranty, overpriced and takes forever to ship back or it takes forever for a response but when I bought the controller it came in 1 weeks but after that ur looking at 3 weeks to get ur stuff back read more

the worst!! called in the promt said 7 minute wait, waited 48mins. the product is fair at best. beware of restocking fees if you return. warranty and store policies are crap. there are too many controller mod companies out there to deal with this one. my advice save yourself some aggravation and look elsewhere. when you do get someone on the phone they are short and careless. absolute garbage company. read more

Very communicative customer service that offered me a free upgrade when what I ordered wasn't available. Their products are quality with top notch fit and finish. read more

I ordered two controllers from scuff gaming within 30 days of each other so they delayed my order because they thought it was fraud even though they took money from my account I waited two days after they received payment from me to call them to see if my controller has shipped and they were unable to tell me when it would ship even though I ordered the non customized scuff vantage controller they offer same day shipping on I Feel this company is a joke I sure hope the other controller I ordered is good when opened on Christmas scuff gaming customer service is a joke you can only make so many customers mad before no one believes in your product read more

If I could leave zero stars I would. This company's customer service is literally a joke. I ordered a controller over 4 months ago for my husband as a CHRISTMAS gift and it is now March and he still is unable to use it! They send minimal emails, by minimal I mean 1, on the status of your order and when you send emails to them asking for an update or a question they don't even respond AT ALL. It took over a month to get to him and when it finally did arrive, it arrived broken and was unable to be used even once. He finally got in contact with someone on their support line which by the way is almost ALWAYS experiencing "Technical Difficulties" and started the process of sending it back. He sent it back over a month ago and we have only gotten an email that they received it and a sent back a ticket number. I called earlier last week and actually spoke to a person, they ASSURED me that it was shipping out early with expedited shipping next week and would be here by Friday and that I would receive an email as soon as it was shipped. Now it is Friday, no email of the item being shipped, no controller delivered. So today, I called again, and their call center is once AGAIN experiencing "Technical Difficulties". This is unreal. For how much this controller costs this is ridiculous. I do not recommend this company to ANYONE. Take your money elsewhere. read more

I would take my business elsewhere. They claim to get the controller my girlfriend ordered two weeks ago for my birthday in 7-10 days not only that they said they would email her updates as it was being built. She ended having to email for an update a few days ago because she had not heard anything, she got a email back saying it's in processing so it should be soon. Then out of the blue today gets an email saying that the shell she picked out was out of stock even though there were very few to choose from the website and this one said it was in stock. I'm very disappointed with the company. I only live one state away from where they make the controllers. So now she is forced to wait an extra two weeks for the shell or change it? It just seems that I should be using my controller now like they promised. If I was any of the pro gamers I would have had this last week. read more

TERRIBLE Experience - AVOID at all cost - there are better alternatives out there. Impact Controller - dead on arrival and near impossible to return. Ordered a customer SCUF IMPACT Controller for the PS4 mid December. Arrived on Jan 17 - dead on arrival, with critical button (marked with a square) not working - the click even sounds differently when pressed compared to the other buttons. Phone support cannot be reached. Placed 20 calls over the next week - only to get calls dropped after 15 to 30min waiting in Scuf's holding pattern (with horrible music, on top)... Finally got an email response on Jan 27 - filled with useless suggestions concerning adjusting the hair buttons on the other side etc... and to disconnect and to re-pair the controller with the gaming console etc... ignoring that this is a mechanical issue... Scuf support then suggested to send in for repair... with us paying for insured return shipment - Seriously... received DoA item, I should pay for return and then wait another few weeks for repair??? Now got the credit card company involved and will have them reverse the charge. read more

Don't waste your time ordering from this site. The product is of poor quality. Two of my son's Scuf Vantage controllers have had problems. When we try reaching customer support to get it repaired or returned, there is no response. No response to emails...continual holding on the line only to be disconnected. Absolutely ridiculous. They are happy to take your money, but not happy to back their product or make it right. Still can't through to them! read more

Stay away from Scuf! I have had my Scuf Impact for my PS4 for a year and a half and it is horrible. The thumb sticks wore out in less than 6 months. The repair for this took months and costed me a whopping $40. My left joystick will constantly move up without me even touching the controller as well. The customer service is horrible for such an expensive "premium" product. I have had the same PS4 controller for 4 years and never had a problem with it. Do not fall for this trap. Not only do you pay for a horrible, overpriced, cheaply made product, you pay for a product from a company who doesn't care about their customers. I would give Scuf zero stars if I could. read more

I have had 2 scuf controllers now and for both of them within under a year the paddle buttons on the back have to be pressed as if your life depends on it but I watched a video on how to fix this and you just cotton swab your paddle buttons with alcohol and then it seriously some how fixes it but for the price I paid I shouldn't have to do that. read more

Ordered a controller for my son for Christmas. After opening it on Christmas morning he found that they had shipped him a controller with a broken trigger. Contacted Scuf Gaming Customer support and was told to ship it back and expect it back from them in 7-14 days. That was on the 27th of December 2017. It is now the 27th of January 2018 and still no controller. I called them today to inquire about my repair. I was told it was finished but wouldn't be shipped until the end of next week. This company has the worst customer service. I will never purchase from them again and will steer as many away from doing business with them as I can. read more

I bought a Vantage 2 back in May of 2020, the joysticks had me doing nonstop 360s straight out of the box. I submitted a return and never returned it because I was lazy... Whatever. I decided to give Scuf another chance, ordered a Prestige back in October. The controller was fine, despite the fact that I'm on my third set of outer paddles in under 6 months, with the third already cracking. April 10th, 2021(warranty expired April 12th), I was in the middle of playing Warzone and the inner part of my left joystick just snapped while I was running around... The controller is now unusable, with less than 6 months moderate use. Submitted for warranty, received an email with RMA number, also stating that once warranty status was confirmed, I would receive another email with return instructions. Never received the second email, got busy with business travel. Inquired about the status of the RMA, was told it expired and I had to submit another request. They're now telling me the controller is not covered, despite the fact that I submitted before warranty expiration and never received return instructions past the RMA number. I really wanted to like their products, but for paying almost $200 for a controller, this is ridiculous.. I could see if I played all day every day like a lot of these content creators who supposedly use these controllers with no issues, but I literally only have time to play like 2 or 3 hours a week.. read more

A lot of people will complain about pricing, but you have to understand you get what you pay for. This is a custom controller with an excellent build quality. I have used stock controllers as well as other custom controllers, and this is by far the best. The controller is incredibly comfortable, has excellent response time, and fits perfectly in my hands. I did pay a little extra for the expedited build, but from order to in my hands was 4 days. I will never buy a controller from another company again. To me, my Scuf was worth every penny. read more

Scuf gaming is a RIP off. I purchased a scuf vantage and had to return it for repairs multiple times, same problems as most other people stick drift, dead spots, buttons not responding, I updated the firmware still didnt work. Contacted them about the issues i was having since day one and that i was tired of sending it in for repairs to get it back with the exact same issues, I just wanted to return it. I was told on the phone I would get my full refund because I was having problems since day 1, they "tested" it again and said there are no issues and charged a restocking fee. I paid 248 dollars for a controller that never worked right since I first recieved it in the mail, then after I return it I get a refund of 200 dollars and some cents. I was lied to and ripped off, please before you buy anything from scuf go check out their rating and complaints on the better business bureau website. Save yourself the headache and the money. read more

Scuf sucks. They took 4 months to complete my order and the "customization" came out nothing like I ordered, and when I say nothing like I ordered, I guess it looks like what I chose if you were to squint super hard and turn around so you're not facing it. These idiots even read me my order back 3 weeks after I ordered it to make sure the color way and wireless setting is what I chose. Guess what I guess the aesthetics of customization is minor............ might as well went with a competitor because I paid 265 for this hot garbage color way that I dont even want. read more

If I could put 0 stars I would. I placed an order and never received an email confirmation. My credit card was charged the day after I placed the order. I contacted customer support. They got back to me saying they do not have the product in stock. They asked me to change my order. I did this and they confirmed and then said they didn't have that. I asked for a refund. They said ok. It have been 20 days from when my credit card was charged and I STILL have not seen the refund on my credit card. DO NOT USE THEM!! read more

I would def recommend to a friend for sure and already have and they are getting one as well. I bought my Infinity 4PS during the MaxScuf sale and am so pleased with the outcome. I had previously ordered a Cinch for my XB1 and my wife was upset how the quality of the controller was when we received it. But skeptical about Scuf she didn't argue when I ordered one and she was actually amazed and surprised at the quality of the controller. So pleased thanks guys read more

Scuff!!! Two part review. 1) company - easy to use website, quick ordering, and good communication by email confirmations, delivered wth a quickness! 2) the actual controller I would give 10 stars if I could. The feel of these buttons underneath the controller has a complete change in your experience. Everything seems new! It also immediate gave me an advantage over other players in IW and destiny. THIS IS A MUST HAVE FOR ANYONE THAT CARES FOR THE COMPETITION ONLINE. COUCH MUTI-PLAYERs not allowed. read more

Very poor experience. I bought and received my controller in August 2018. 3 months later I had to send it in for almost a month. Less than a month later I haves the same issues and support is a joke. Supervisor was to give me a call by the end of the day but that didn't happen. So you need to make it right! read more

.for all you out there who have problems with the right stick y axis..be concerned it is broken..no software will fix this..rest assured this controller will surely end this company.the only right course of action is for all broken controllers to be refunded.they wont refund mine.they want me to pay to have something fixed that never worked..while im not well off by any means ive decided to take the loss and light this piece of shit on fire.from the bottom of my heart ...fuck you scuf..you will never get a single cent from me and everyone i know with the exact same fucking issue again.go fuck yourselves read more

Wish I would have come here and read first about all the bad experiences with this company. Let me tell you mine. Ordered a PRE ORDER brand new in months in advance. When it was released they sent me an email telling me it was "Delayed." Then a few weeks later I get it with NO RECEIPT and a note that says "Sorry for the delay. Here's 20% off at our store" Like I'm going to buy another controller? And then I see that it's not sealed, opened, used, and noticeably tampered with. When I contacted customer service they said it wasn't used. Then they told me to take pictures of it so they can see if it's used. I told them NO. I sent it back and had to contact my bank to get my money back. This was after several rude emails from the employees. Finally, a week later, a manager named Nick finally showed up and complained that he had to send me a return label after they didnt give me any return information. Needless to say, I won't be buying anything from this place ever again and you should NOT either. read more

Their support wasn't the greatest with my first SCUF 4PS with dead zones on the right thumbstick, but the quality on my recent Infinity 4PS purchase was top notch. I definitely noticed a huge difference in terms of quality. read more

We ordered some hair triggers for our son's Xbox controller. Turns out they weren't compatible. We emailed back asking about a return. We have to pay to ship them back at our cost. We also have to pay a 15% restocking fee. We asked if they would waive the restocking fee, as we ended up ordering a very expensive Elite controller from them. They simply answered no, and kept sending links to their return policy. I was surprised they'd rather lose a customer than waive a restocking fee. Not impressed with their customer service as it relates to returns. We would never order from them again. read more

I ordered a scuf controller and they ran out of the shell so they made me wait another two weeks to receive the controller. This unacceptable we should not have to wait longer to receive the controller. The bad thing about it is I payed for the best shipping and they ran out of the controller shell I wanted . read more

I ordered a controller on 3/22/18. I called Scuf on 3/31/18 to get a current status and was told that my controller was almost finished and that I would be receiving it on 4/5/18. However, on 4/4/18 at 5:53 PM I received an email from Scuf stating that the shell I ordered was out of stock. That's funny, they just told me 4 days ago that it was almost finished. I do NOT recommend this company at all! read more

This was the absolute worst experience I have ever had with a business. Do not give your money to this company! They sell a cheap product at a ridiculous price and terrible customer service to match. I received my vantage controller on Xmas and the touch bar didn't work at all and my left thumbstick broke after two weeks. I spent $250 for a controller for it to break within two weeks and then had to deal with the worst customer service I have ever been apart of...First off, they wouldn't even send me a shipping label so I could send back to them my broken controller for a refund (showed me how cheap of a company they were right off the bat). Then I found out Scuff doesn't even have an exchange system in place so I would have to wait for a refund and then order a brand new controller and wait for it to be shipped. When my controller finally got checked into the Scuff headquarters, they said it would take 18-20 business days for me to get a refund...now how the hell does it take 20 days for someone to simply refund me with a gift card or credits?? Especially after such an awful experience. After another complaint email explaining this to them someone finally wised up and sent me the refund immediately. They gave me the refund on a gift card so I was forced to order a new controller. This company sucks all around please learn from my horrible experience and don't give your money to these guys they do not deserve it. read more

I think they make great quality products. My scuf 4ps controller was great, but the biggest problem this company has is actually delivering what you order in any kind of reasonable time frame. I had to email them to receive my 4ps controller after waiting around 2 months. Then, I pre-ordered their new xbox shaped ps4 controller- well in advance and was told it would ship in august. The end of august came, and i emailed them basically saying "Um, is my controller going to ship?", And saw that their website said any new pre orders would ship by the end of september. I received a mass email announcment a few days later and a reply from customer service saying everyone's pre-orders were delayed until the end of september because they are working so hard and doing everything in their power to deliver a quality product. I just dont understand why a company that sells $200+ custom controllers, and gets a ton of business, and is featured in magazines is so bad at delivering products! They act like a small mom & pop company that just cant keep up, what is the deal? read more

Don't buy. two stars for the company attempting to make next gen controller but that's it. Basically my experience went like this. I bought the Scuf vantage, when I got it it had two broken buttons, then I send it in for repair and got it returned without the button fixed. So I send it in again and they tell me their testing didn't find anything!!! This is a straight lie They then ask if there's any other repairs I want to make. So I told them to fix the issue I reported. I already know they are going to steal my 320$. This really sucks. This company is officially corrupt or their employees are corrupt. I'm serious this is a warning if you buy from scuf its a gamble. Your controller could have a defect and it will be four months before you know if they fix the defect but only because they denied the defect on the first repair and/or second repair. This is profit corruption (needs investigated) or employees need fired. I'm serious wait for an alternative product or go through this process that I and others have gone through. Maybe your the lucky one whose controller didn't have a defect. Something really messed up with this company. I mean something serious like criminal. read more

My first ever Scuf (Scuf 4ps pro) lasted about 13 months and I was very satisfied with the product. On 7/11/19, I ordered a Scuf Impact. When I received the product, I immediately fell in love. About a month later, I broke the R2 button accidentally by dropping it. I did my research on Scuf repairs and saw many reviews about the lack of speed. I was trying to avoid going down that road so I ended up reordering a brand new one on 8/7/19. Keep in mind, I used the premium shipping option ($40) for both controllers and the shipment time exceeded the stated "1-3 business days" both times, which irked me a little considering the cost your paying. When I received the reordered controller from the 8/7/19 order date, it looked spectacular and every button worked completely fine when I tested it. That night, I played roughly an hour and a half of Fortnite with no problems at all. The next day, I go to play again and I realized the L2 button completely stopped working and wasn't responding. I thought this was a dream, but it wasn't. I didn't even have the controller for TWENTY FOUR (24) HOURS and it malfunctioned. Now I was stuck having to go down the repair route that i was trying to avoid in the first place. Since this repair process has started, I've been very disappointed in the lack of customer service and lack of speed of this process. I'm sorry, but it doesn't take 7-10 business days to fix a simple broken R2 button. I could've done this on my own if I was GIVEN THE OPTION to repair myself, but no, you guys have to put a special screw key on the back. When I reached out to customer service for a question, they basically restated answers within the Support portion of their website. Overall, I've been very upset and disappointed with Scuf as a whole. read more

Bought one of the Controllers as a gift. Website was easy to navigate. Called to ask a question; the customer service rep was helpful. He made sure I was satisfied with the order. read more

This review is a year in the making! However my significant other had purchased a Scuf gift card for me last Christmas(2017)! Needless to say I was genuinely excited and didn't waste anytime to order a controller. I followed the necessary steps through the website, and received my invoice and receipt Christmas night. The website updates you periodically as it goes through the steps of production, unfortunately my order stopped at "processing" phase which I didn't think was an issue being ordered at a busy time of the year and also right after a holiday..... I tried to not stress the situation and walk away from it for the time being and it will get to me when it gets to me, which worked for a little bit until I realized that my order has not left the processing step in 4 1/2 weeks. I was confused, I called up customer support, sat on hold for about an hour, once I got someone on the line my confusion turned to anger when they were unsure as to why my controller hasn't gone into production. Needless to say I asked for a superviser to call me back, which they did.... a day or so later... they ensured me that they will make my order top priority and rush the order which I guess they did because I received shipping notification three days later. Once my order was resolved they had the audacity to ask for feedback, once I provided my scathing feedback I was told there was an issue with parts being on back order (possible truth but also sounds like a cop out excuse)... which honestly I would have been fine with if someone would have actually communicated to me. I never got any additional responses from customer support once they gave me the excuse. I was mad but I just let it go and I recived the controller a week later. Cut to a around six months in the future I start noticing some slight issues with the left joystick. Once every few minutes it would stop working for a brief second. It felt the same way as if I had walked into an ingame object and I was being obstructed. I didn't actually think it was anything for a month or two until I tried one of the original controllers that came with the ps4. I researched the issue and found a few people with the same issues who just RMAed the product and had it fixed by Scuf. I eventually reached out to tech support and explaind my situation, they issued me an RMA# and I sent my controller back. They received it, and contacted me back 8 days later saying they needed to replace the board but it was going to cost me another 60 dollars to repair and to ship my controller back to me as this was past the 90 day warranty. So in short, it's priced like a premium product, it feels like a premium product, they marketed as a premium product. But it's not built to last, the customer service is lacking and is just unsympathetic. I would advise anyone to just steer away. read more

Oh boy where to start... This is a review of my phone call into scuf gaming! This is also my first purchase from this company which I canceled today! Like most people my order also was delayed in fact it's been four weeks now despite the fact that twice when I called and they insured me that everything was right on track... They simply lied! Today I spent an hour on the phone with the same guy who last week told me my controller would be here this week... Except today he went into a long story about some testing and delays that were going on that they haven't bothered to put on their website or notify the customers of. Blah blah blah. In the end I requested a refund and this is where it got weird... I paid three Amazon pay and the guy on the phone literally told me that they had no way to refund my money since my card had changed! I pointed out that bankcards change all the time and certainly there's a way to do it because other companies do it! He literally suggested that I open up a PayPal account to which then they could put money into that account... Which is highly illegal and against credit card law! In the end thank God I went through Amazon pay because they ended up taking care of it and they seem to have some experience with this company. The left hand doesn't know what the right hand is doing at Scuf and what blew me away is how little they valued the customer! I'm in adult I can't imagine how they treat teenagers at: they simply do not value their customers at all! Not enough to tell you that your $230 controller will not be arriving for several weeks after the due date... Not enough to put on their website that they're having massive problems and all orders are going to be severely delayed... Not enough to figure out how to refund a customer back their money! Absolutely horrible company everything I read was actually true! The unfortunate part is I was looking forward to the new layout of this controller and hesitated because of the reputation of scuf....I should've paid attention to my hesitation! FYI as of today they have no idea when these controllers are coming out read more

DO NOT BUY FROM SCUF EVER! I REPEAT EVER!!! They are by far the WORST company I have ever purchased from in my entire life. I purchased the controller - which never came - with very high hopes and expectations. After not receiving it I emailed them twice with no response. So I decided to call them which was an ever bigger disaster. They will keep you on hold for 20+ and then hang up. Call back and you will be on hold for another 20 minutes and then be hung up on. When you finally do get someone on the phone they give you a run around claiming "we still have to wait for our third party vendor to confirm your claim". No access to speaking with management who I assume are extremely incompetent. Please, I beg you, do not spend in excess of $150 on an average controller from a company who could care less about you. The motto at scuf is "if they're not a pro gamer put them at the back of the line" and my god can you tell. read more

It took three business days with this system to hear a response to my faulty controller. I was told on 12-04-2018 that it would take 3-5 business for shipment of new paddle by John via chat for the replacement paddle to be shipped out (I have the chats saved). Monday the 10th I was told by Kellean informed me that there is not ETA on shipment (chats saved as well). The Tuesday the 11th I called and spoke with Will since no ETA is a ridiculous response told me it will take two weeks to be shipped out. I am completely disappointed that out of three separate occasions I received three different answers to my faulty controller. Honestly I can't recommend Scuf controllers just due to the frustrations of dealing with issues like this. It's an amazing controller, but shouldn't take almost three weeks to have my faulty controller fixed. At first I was disappointed with 3-5 days to ship, but that pales in comparison to the two weeks of waiting for it to be shipped and then more then likely another week for shipment. I find it harder and harder to stand by Scuf if this is how disorganized the company is. I just got off the phone with tech support, who has told me that the replacement paddle won't be shipped out until after the holiday. I expressed my frustration with waiting 12 business days so far for this small part to be shipped out. He told me there is nothing that he can do, and asked if there was anything else he can help me with. I declined and requested to speak with a manager, to which he responded with, "they will call me at the end of the day". Pair this response with a poor tone in his voice, I'm going to demand a refund and buy another company's controller. This is unacceptable behavior. read more

I created a custom controller that coated around 200 dollars, I got every add on I could, adjustable triggers, Electroning remapping, even the one piece D-pad piece. After I ordered my controller I recieved it within the 7 to 10 days that was estimated. When I got that controller in my hands I initially noticed that the adjustable triggers I paid 15 dollars extra for, did not work. The little tiny screws inside seemed to glued within the controller and the key they gave me just spun around inside the screw. I tried to go down to the local hardware store and buy a different key but there is no key that small other than the ones scuf offers. I contacted scuf about my stuck screw and they initially said they wanted the controller back for repair. The controller itself had no issues what so ever but the issue was the removable triggers. The triggers they sell separately. After I told scuf I'm not sending the controller in and to send me new triggers they did. I received the new triggers about a week later. The new triggers I received only one worked. The second one did not spin like the first set. I notified scuf of this and they said they will not send me new triggers as I had multiple issues with two sets. After a few more emails back and forth I regretfully and hesitantly sent them my controller for "repairs". I received a email saying that my controller had been delivered and that they "will be in touch shortly". After 9 days of no response I emailed them and they had no statement or reason for the 9 days. One week goes past, Two weeks go past, 24 days later and 42 emails later I have no controller, received some terrible customer service, and have no patience left. It took over 20 days to "repair" a stuck screw within a part that they sell separately. 200 dollars and three months of my time and I've had the controller for maybe three weeks and even then the three weeks I had it it didn't even work properly. For my patience scuf gave me free thumbsticks. I'd rather have my controller within the 10 day estimated repair time. Overall very very disappointed with the overall service I have received. Would not recommend, even with the top notch controller, it's not worth the time and headache from the customer service. I'd anybody has questions about my experience, I have all 42 emails between the both of us and would gladly talk to anyone about this. read more