So my wife Aimee reviewed Scuba Steve's soon after our vacation and gave him 2 star. That is what I'm also giving. That being said, I really like Scuba Steve. He's a personable guy and someone I really got along with. The water was awesome and we saw plenty of sea life which I was and am stoked about. Lot's of sea turtles. However, his response to my wife's review has some inconsistencies that I don't appreciate. For one, he says that she never cleared her mask. I was in the water with her and I constantly watched her clearing her mask. That was not accurate.
After the first dive, she told Scuba Steve that her mask leaked and she had to constantly clear it. He pushed that off and blamed it on her high cheekbones and that when she smiled it let in water and to stop smiling. Since he's the dive-master, I took him for his word and to Aimee's fault, she didn't dispute or agree to it. Although after it was all done, she said because of the trouble she was having she was never smiling so what he said wasn't possible.
Also, she didn't want to go very deep, because of all the trouble she was having with the mask, but she wanted to keep doing the dive anyway. On the first dive, he asked for us to check our gauge about 23 minutes into the dive. My wife looked down to check, but water rushed into her leaky mask immediately. She finally cleared her mask, but since her regulator slipped out a little, she didn't have any air to clear the regulator and the purge button didn't work. At which point Aimee gave the signal to ascend and they did an emergency ascent. Understandable under the circumstances.
He then pulled my wife by her BCD to shore without explaining to me or her why. Once we were on shore he explained what happened and OK, that's fine I guess, but we cut our dive 30 minutes short. When he could have taken us to the surface, let her calm down and ASK if she wanted to go to shore or continue after she settled down. On my training dive on the mainland, that was asked to one of the students as she also made an emergency ascent. After a few minutes she calmed down and we continued our dive. Something that should have happened here.
On the second dive we went back out and my wife was shivering so I knew she was cold. She is very skinny and without any fat of course you're going to get cold, but that didn't deter her. 20 minutes into the second dive he asked her if she was cold on the slate and she responded in the affirmative. He never asked if she wanted to end the dive. He just turned around and we slowly made our way back to shore with no explanation. On top of her being cold she still had troubles with her mask and keeping it clear and never went very deep because of it. On shore he said he could tell she was very cold and decided to end the dive. So our second dive ended 30 minutes early.
I'll admit that I don't like confrontation and neither does my wife, so we decided to just pay him and enjoy what we did experience together and left.
As to the camera, before the dive Scuba Steve and I emailed back and forth where I expressed my interest in having a camera. I'll admit that I forgot about the camera the first dive as I was excited to get out there, but he also didn't bring it up... which you think he would as it's extra money for him and he knew I wanted to use one. Also after the first dive when we were back on shore I told him that I wanted to use the camera. He just nodded his head, but never brought it up and I didn't remember to ask again until we were already under water again.
Below is a copy and paste of that email correspondence with phone numbers and email addresses taken out.
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Scuba Steve
5/22/14
To: 'Dan Evans'
No waiting list ... it's ready when you are!
SS
From: Dan Evans [mailto:Dan]
Sent: Thursday, May 22, 2014 9:52 AM
To: ScubaSteve
Subject: Re: HD Camera ...
Awesome, I think we'll take you up on that. Is there a reserve list for it?
From: ScubaSteve
Sent: Tuesday, May 20, 2014 6:35 PM
To: Dan Evans
Aloha Dan!
Yes, I have a really nice (EZ to use) HD video cam that will also do still shots. At the end of the dives you get to keep the micro SD card and adapter. Rental is only $50.00 It's always in the dive truck ready to go.
Scuba Steve
From: Dan Evans [mailto:Dan]
Sent: Tuesday, May 20, 2014 1:34 PM
To: ScubaSteve
Subject: Re: Computers ...
One more question. Do you offer camcorders that we can rent to record our dive under water? We have one that we can rent here and I don't want to worry about packing it with us. Just curious. Thanks! -------
Overall, not the best experience. Again, nothing against Scuba Steve as he's a very personable guy and we got along with him great, but considering the circumstances, you think he would have given us a discount or something to compensate on half our time in the water being missed. read more