this will be our fifth local move with MVM Toledo. they are reliable, efficient, hardworking and…read moretop notch. each member of the team sets a high standard for service! Would highly recommend! MVM Toledo should be your first and only choice!!!

Formal Complaint - Poor Service, Property Damage, and Unprofessional Conduct…read more This company and its staff were disorganized, damaging, delayed, dismissive, condescending, unaccountable, careless, and overall highly unprofessional. I strongly advise proceeding with caution. My move took place on March 13th and was poorly executed from start to finish. A job estimated at three hours took well over six hours due to inefficiency and lack of coordination. During the move, my property was mishandled, resulting in a broken mirror and damage to the walls. Communication throughout the process was minimal and disorganized, with no clear updates or accountability. I was also charged an unexpected $500 overtime fee. While this fee was eventually refunded, the circumstances raise serious concerns. I was informed that a full refund would not be considered because, in the company's history, they "do not do that," and that as long as the move was completed, the quality of service was irrelevant. While interactions with Shayne (Branch Manager) were frustrating at times, he did make efforts within his authority and indicated that approval was needed from Ben (Regional Manager) to process a full refund. It was implied this would be approved, and Shayne appeared confident in that direction. However, once escalated, communication became inconsistent. Ben was unavailable, and this was later referenced as a reason for delays. When I spoke with Brian (CMO), the response did not reflect a thorough review. Instead, assumptions were made, the tone was patronizing, and there was no meaningful effort to resolve the concerns. At no point was there accountability, de-escalation, or empathy. This experience raises serious concerns regarding service quality, communication, and leadership accountability. Proceed with extreme caution.

The price was great! Our movers were great! They showed up on time, handled everything quickly, and…read moretook great care with delicate items. They were very friendly and helpful all around. Very happy with our experience!!!

These guys are awesome movers. Reliable, fast, and great to work with. Highly recommend!read more

Dumpster Dudez is a great company. Rates are reasonable and you can rent for more days cheaper…read morethan other dumpster rentals. Also dumpsters are clean. We used them twice and recommend them. Quick and easy delivery and pick up!!

The dumpster dudez were amazing. Friendly, helpful, punctual; dumpster was clean and new. When I…read morecalled to warn the delivery driver that there was a "road closed" sign on our street but that local traffic could go through, he said "Got it, I'll smash through the signs." That says it all about their quality service. I salute you, Dudez!

The owner was great. Price was fair. Clean and easy access. We priced others and they were higher…read morepriced. Some wanted 3 month contracts. This place was month to month.

US 23 Self Storage is great. Chad, the manager, is great to work with. I had 3 or 4 self storage…read moreplaces tell me over the phone that a full-sized moving truck can get into the facility, but when I actually went to the facility there was no way a semi was going to get in AND out of the facility. A full-size truck with a good driver can get into the front units at this facility.

Great rates and Excellent service!! Definitely will be using…read morethem again and highly recommend them!!

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We had movers today and they were fantastic from start to finish. Showed up on time, super…read morefriendly, and worked efficiently without wasting a minute. I definitely underestimated how much we had, but they took it in stride and got everything moved without any issues. Pricing was very fair and the service was top-notch. Would absolutely recommend!

Great movers! They made sure all my furniture was covered in blankets or plastic wrap, nothing was…read morebroken, and I was charged the quoted price. I would not hesitate to use them again in the future.

Very poor experience. I would not recommend…read more Valuables destroyed and heirlooms destroyed as well. (Some items pictured)

I heard positive things from neighbors about Julie's Movers and I think those positive experiences…read moreshould be considered alongside my negative experience. Here is what made my experience negative: THE SCENARIO: My job promised to be a small one--I figured a couple hours of two strong folks would do it. I had two PODS that needed to be unloaded. I had things very organized, knew right where things were to be placed, and had my sister there to help direct the movers. NEGATIVE 1--FEES: Julie's suggested I use three movers rather than the standard two. Their reasoning was that this would move things along even faster and thus reduce the cost. This made sense UNLESS you understood Julie's fees for travel time. I understood that I would pay for one hour of travel time--i.e., a flat rate. Instead, I paid for three people to sit in a car for an hour coming to my place and an hour leaving my place. The time they were at my place and working didn't even total two hours! I understand the need for a small business such as Julie's Movers to take travel time into consideration, but I encourage Julie's to reconsider their travel time fee structure. NEGATIVE 2--COMMUNICATIONS As requested, I had sent detailed directions to my place days prior to the move. I understood I would receive a call when movers were on the way. Instead, I did not hear from the movers until after the agreed upon arrival time and they were calling to say they were lost. I learned later that they had either forgotten to print the directions or that the printer was broken, and they were unable to print them--either way, they were late but started the clock at the time we had originally agreed upon. I was flabbergasted at this and encourage Julie's to follow a more standard operating procedure of having the directions at hand (digitally or in print), communicating departure time and ETA, and starting the clock when work commences. NEGATIVE 3 -PROFESSIONALISM: One of the movers seemed resistant to taking direction. He stacked on top of boxes he was told not to, took boxes to the wrong place, and repeatedly offered to do light weight things that I specifically noted I could do myself. His actions and attitude bled onto the other two movers who were doing a reasonable job and created an unprofessional atmosphere. My sister mistakenly thought I had not contracted with a business but had instead just found some guys to help. I encourage Julie's to counsel their employees on proper moving and listening techniques and to make respect and professionalism a core behavior. UPSHOT: Again, I have heard good things from others about Julie's and so it is quite possible my experience is an outlier. Nonetheless, I hope Julie's will consider what I have noted above and that readers will take measures with Julie's to ensure a better experience than I had.

Everything went smoothly until it came time to pay--and that's when the problems began. Ramon…read morehimself came to our home to give us a quote. He saw the number of items we had and was told exactly where the truck would need to park. Despite this, when it came time to settle the bill, the movers claimed the quote only included FIVE boxes--when in reality they moved well over 100--and that the walking distance was underestimated (100ft vs. 300ft). A two bedroom apartment with only five boxes? Seriously?! They tried to up charge us by more than $700 at the very last second, after everything was already off the truck. When I called Ramon, he was nothing like the friendly guy who came out originally. Instead, he acted clueless, dismissive, and nothing like the guy I first met. On top of that, once we started unpacking, we realized some boxes were missing entirely, and our beige couch had been delivered with stains. They had wrapped the mattresses, but not the couch--an obvious oversight. When I complained, they offered me a laughable $50 credit. After pushing back, they grudgingly increased it to $100, which doesn't even begin to cover the hassle and damage. Between the attempted last-minute price gouging, the lost boxes, the damaged furniture, and the dismissive attitude, I would never use this company again and cannot recommend them to anyone.

Fast, easy scheduling (same and next day was available). They provide a yes or no quote before they…read morestart, then will take almost anything (a piano!), and do everything. On time, friendly, and efficient. I can recommend them.