Clothes Encounters Laundromat - Rutherford, NJ…read more I walked into Clothes Encounters with two comforters and a lot of determination, but also a bit of confusion. With $10.25 in hand and two Tide Pods, I made a rookie mistake. I started the wrong machine, and of course, I didn't realize it until after the fact. But here's where this place really shines--Deb, the woman working the counter, came to my rescue. She noticed I was flustered, and without hesitation, she started the correct machine for me at no extra cost. Plus, she generously gave me some detergent since I lost my Tide Pod. Now that's customer service. The laundromat is clean, with plenty of machines to choose from. My comforters were washed and dried with no issues (after a little help), and I was back on track. Despite the hiccup, the experience was smooth, and I left with a fresh load and a smile. Final thoughts: Small mistake, huge save, and solid service. 5 stars, easily. Dry cleaning and wash and fold available as well.

Half the driers don't work and on Mondays the machines are used for contract work without any…read moreconsideration for paying customers. Never again.

I've had my laundry done here several times... and so far so good…read more The reason for the 4 stars is b/c one time my laundry did not arrive on the time requested, but it did come @ the time they stated it would. Will definitely continue to use.

I'm bummed to write this review since I used this service for almost a year and at the very…read morebeginning things were pretty darned good. The guy that picks up and delivers was always more than pleasant and the laundry was always folded nicely and it was nice to not deal with the cloying smell of scented detergent. However, in the past 6 months things have totally gone downhill. Every time I call to schedule a pickup the day needs to be rescheduled and then sometimes rescheduled again. I can't say how many times I've been late for work waiting for my stuff to be picked up. And waiting and waiting.... And waiting. It's just not worth it anymore to me. I'm not waiting for them to get it together any longer. I found a new pick up/delivery spot and the first time I called they sent a guy on a bike to pick up my stuff. He was here in 15 minutes. I danced with joy and almost hugged him which was a little embarrassing for us both, but that's another story. Bottom line, the 5 star guys are nice, and I have nothing against them personally, they just need to get their business together, If you can't be somewhere during a window of time - TELL US. And most importantly, let us know when you are available to swing by and actually stick to it. Until that happens I foresee lots of pilgrimage to the other (cheaper) laundry service.

Prices keep rising. Machines don't dry all the way. The doors of the machines don't close properly…read moreand they take their time fixing them. As for the other machines, some of them are out of order. They use to give you a bonus of $5 if you spent $20. Then that went down to $3. And nowadays, if you use a $20 bill in the change machine, they give you a bonus of $1. And for that one dollar, they advertise it all over the store. As if $1 was something to get excited for. And to top it all off, iIf you lose money on a vending machine, they claim no responsibility. Classy.

Love using the services at Union City's Suoer Wash (39th St). Debra is so pleasant & efficient at…read moreher job. She goes the extra mile with my service so I would never go anywhere else. Place is always very clean & new machines are a joy.

We have a new owner as Melanie has sold the place and retired. Jay-Jay, the new owner, seems just…read moreas committed to continuing the legacy of the great service of his predecessor and I continue to highly recommend this shop.

I have been a loyal customer for years and I will never go anywhere else! Jay is absolutely…read morewonderful! Not only does he remember your name like he's family, my clothes always come out perfect whether it's dry cleaned, tailored, pressed or fixed. The clothes are always finished within a couple days and if you're in a rush he makes it happen! He's so sweet and always walks the clothes to my car ! It's people like that who really make a difference !