Pros: They picked…read moreand up and dropped off and it was folded and smelled good. Cons: - pickup was late. Scheduled for 7-9am they didnt come until 10:30ish -drop off was also late was scheduled for 7-9am and didnt show up until 11am. - I weighed out the bag before pickup and it was 20lbs but i was charged 24 lbs when it got to them. I called and the manager told me that a few pounds isnt a big deal and i have to trust them and accept it. - i asked that only my 5xl shirts be hang dry but my wife's shirts didnt need to be. I had 5 shirts but in the end they charged me for 12 shirts because they did mine and hers hang dry. When i mentioned it again they said it is not their job to pay attention to the details and i should be thankful that they washed and folded my clothes. - $2lb is the most expensive place locally but this had good reviews so i thought it would be worth it but it was mediocre service. Overall it was nice having someone do my wash and folded but not with the overcharging and underwhelming service. I will be looking elsewhere.

I was using this service for about two months, I would run into a few minor problems here and there…read morebut I made sure to always communicate with management, my last and final straw was when I received my clothes and my black clothes had stains of bleach on it, when I called to speak to a manager I was given the run around and was also told my clothes arrived there like that. I tried communicating with them for about two weeks and was ignored. Find another laundry service. This company does not care about their customers.

I've had my laundry done here several times... and so far so good…read more The reason for the 4 stars is b/c one time my laundry did not arrive on the time requested, but it did come @ the time they stated it would. Will definitely continue to use.

I'm bummed to write this review since I used this service for almost a year and at the very…read morebeginning things were pretty darned good. The guy that picks up and delivers was always more than pleasant and the laundry was always folded nicely and it was nice to not deal with the cloying smell of scented detergent. However, in the past 6 months things have totally gone downhill. Every time I call to schedule a pickup the day needs to be rescheduled and then sometimes rescheduled again. I can't say how many times I've been late for work waiting for my stuff to be picked up. And waiting and waiting.... And waiting. It's just not worth it anymore to me. I'm not waiting for them to get it together any longer. I found a new pick up/delivery spot and the first time I called they sent a guy on a bike to pick up my stuff. He was here in 15 minutes. I danced with joy and almost hugged him which was a little embarrassing for us both, but that's another story. Bottom line, the 5 star guys are nice, and I have nothing against them personally, they just need to get their business together, If you can't be somewhere during a window of time - TELL US. And most importantly, let us know when you are available to swing by and actually stick to it. Until that happens I foresee lots of pilgrimage to the other (cheaper) laundry service.

We have been using Soft cleaners for 10 years and they have always picked up and delivered on time…read moreand the service has always been great, both for wash & fold and for dry cleaning. They are reliable and consistent!

Stay away ! What…read moreis the point of this place. If your clothes are clean they'll send them back clean but without wrinkles ? I took a shirt in with a tiny tea stain. It came back with that stupid note apologizing that they couldn't clean it. Not only could they not clean it (really ? TEA was too much) it came out WORSE than when I gave it to them; now it's permanently "burned in" so to speak. They should teach this in the low rent dry-cleaning business. FIRST DO NO HARM. Of course, they still charged me for it.

Fantastic service. Great honest people and the quality is top notch. This place is the best…read morecleaners in town and I wouldn't go anywhere else and neither should you!

I may be the outlier here in my negative review, but my experience with today's cleaners was…read moreabsolutely dreadful. I asked them to remove a visible water spot on a 100% cotton Jill sander men's topcoat. When I picked the garment up one week later, there was no visible improvement. They offered to try again and returned the garment to me one week later in a completely unwearable form: the entire back of the topcoat was covered with stains, evidently from a harsh cleaner used in treating it. The final indignity was that the original water stain wasn't even removed. The jacket was irreparably ruined and I had to toss it.

My favorite spot! Amy and her family ALWAYS take care of my family and I, it truly is an…read moreestablishment that makes the neighborhood what it is. Prices are fair, work is always amazing and timely. Dry cleaning or alternations, you name it. They truly had my back throughout my entire wedding season (bachelorette, bridal shower, destination wedding) and beyond. Could not recommend a place more!

Absolutely awful experience. I brought in a few shirts and politely asked if they could be handled…read morewith care. Instead of reassurance, the staff gave me snarky attitude, and, basically mocked my request. They actually suggested I take my clothes elsewhere just because I cared about how they were handled. Totally unprofessional, rude, and dismissive.

Missing cartoon article from inside of Monclear coat. Was unable to review the cameras. Kept…read moreblaming me. Patch carefully removed off. Will never return.

Amazing cleaners and great alterations, they never disappoint!! The customer service and punctual…read moredelivery of services has always been why I come back over and over for the past 30 years. Highly recommended! Plus the price is right for the quality!

Can't recommend this place enough - everyone I talked to was incredibly professional and nice…read more As for the tailoring - Pablo is an absolute legend. I was impressed by how quickly he fix up a dress that was not easy to fix at all. I'll now be saving this place as my "to go" thanks to Pablo!

Horrible service and bad communication. They destroyed my wedding dress and I left in tears.read more

I first stumbled upon this place because I saw good reviews for another dry cleaner nearby. I took…read moremy white J Crew peacoat (which I had stupidly tossed in the wash because it accumulated a few stains since I bought it) to that other cleaner but they told me it would be near impossible to clean and fix the now misshapen coat. So I left and randomly walked into Top Dry Cleaners next door, figuring I'd give the coat another shot. The friendly guy at the counter quickly marked the stains and was like "Yup, it'll be ready in two days. Oh by the way, we deliver and pick up from the lobby of your apartment." So convenient. They also took in a Helmut Lang sweater that was too big even though he said it might be hard because it's a knitted sweater. And they tailored a large vintage velvet coat BEAUTIFULLY and for a great price. Hemming more than 2 feet of fabric and lining, waist nipping, shoulder pad removal+alteration, button resewing, hole patching, AND dry cleaning for $130. To put this into context, when I took this coat to a nearby specialty tailor and asked for nothing other than alterations of the shoulder pads, the guy shooed me out with one look at the coat, saying "This will be TOO EXPENSIVE (his exact words) you won't be able to afford it"! (He was friendly about it and I appreciated the honesty.) I did take a few cashmere sweaters here with holes and the repairs weren't seamless, so I wouldn't do that again. But what did I expect for $3/hole? I'm just glad the sweaters are wearable again for now before I take them to AlterKnit or some other expensive but specialty hole-repair service.

1. Almost every piece of white cloth that I have received back from them has come back with…read moremysterious yellow and brown stains. They have ruined so many of my white T-shirts I cant count. 2. I come from a family of immigrants so I not to be insensitive, but they really do not speak English so when I call about something it is incredibly difficult to converse with them, which has been a repeated issue. 3. They have promised multiple times to return a suit of mine or another item by a particular day, and then finally when the day comes it's nowhere to be found. I call and they claim they never made that promise. Avoid like the plague.