SCAM ALERT: Predatory Practices, Bait-and-Switch, and Violations of NYC Consumer Protection Laws!I…read morebrought my working ASUS ROG Maximus Z790 Hero motherboard here for a straightforward, labor-only service: desoldering a damaged LGA 1700 socket and soldering on a brand-new replacement socket that I already purchased and provided. Instead of giving me a flat, honest price for the labor, this shop attempted to aggressively squeeze a non-refundable $75 upfront "diagnostic deposit" out of me.They refused to provide a clear, upfront quote, stating they had to ship my hardware to an external "laboratory" just to tell me the price. This is a classic predatory tactic designed to hold a customer's expensive hardware hostage, leaving them with no choice but to either accept an inflated repair bill or forfeit their $75 for absolutely nothing.Potential customers and the owners of Repairs Bay need to know that these actions directly violate multiple New York City Department of Consumer and Worker Protection (DCWP) regulations regarding deceptive trade practices:NYC Administrative Code § 20-700 (Deceptive Trade Practices): It is completely illegal to mislead consumers regarding the terms, necessity, or final cost of a service. Forcing an arbitrary diagnostic fee for a pre-defined, requested labor job without consent is highly deceptive.Failure to Post and Disclose Prices Upfront (NYC Rules Title 6): Service stores in NYC are legally required to clearly communicate total baseline fees and diagnostics before taking possession of a consumer's property. Demanding hidden "deposits" after a customer walks through the door is a direct violation.Bait-and-Switch & Junk Fees: Demanding a mandatory fee to send hardware away just to get a quote--when the customer explicitly asked for a simple, flat-rate component replacement--violates basic consumer rights regarding authorized work.A reputable repair shop must provide a flat price for a specific requested job and perform it. Any additional diagnostics or charges must be explicitly authorized by the client in writing beforehand. Repairs Bay operates as a predatory middleman that lacks the in-house BGA equipment to handle micro-soldering on-site, forcing hidden fees onto unsuspecting customers.I refused to fall for this scam and took my hardware back. If you value your time, money, and electronics, AVOID THIS PLACE. I will be filing an official complaint with the NYC DCWP and the Better Business Bureau (BBB) to ensure their predatory practices are investigated.

April 16, 2026, I took my hp laptop to get a new touchscreen. next day i went back to retrieve my…read moreHP because my brother bought me a new one George says there is a $75 diagnostic nonrefundable fee. he told me that there is a charge of 4% to use debit/credit cards, cash would be best for me. i gave him $100, he then asks me for a dollar. I didn't have any. He charged me sales tax, but it did not appear on the receipt. and the fact that the consumer law states that there a 72-hour buyer's remorse. he failed to give me a refund. he did not even do the diagnostic but claimed he did. if he did, he would have called me to tell the actual cost for the repairs had he done it. i am prepared to report this business to the IRS for theft of sale tax. He charged me $81.66, gave me $18.34 upon accepting my $100 bill. however, receipt showed $75. this is a federal crime. Also, I truly believe he never got to the diagnostic. I left him with the money. he and his business looked like they really needed it. the store was the day before and the next was the same. i do believe in karma.

Joe came soon after our call and diagnosed what was wrong with my husband's Window Desktop and…read moreApple laptop. He gave a fair price, took it for a day and came back with the repaired computers. Excellent service, Thank you, Joe!

I would like to start this review explaining that I always hear people complain about how "mom and…read morepop" stores can never survive with the advent of the "big box" stores and there are many people who will actually boycott the "big box" stores in favor of the little guy. I decided to give this place a try because I felt a neighborhood store would provide the friendly service that most would expect. My HP laptop was just shutting off and we decided that we needed to see what the problem was. I called the store and was told that we would recieve a free diagnostic check. That was the highlight of the experience. We brough the computer in and was told they would look it over and let us know what they find. After a few days we called the shop and was told there they thought it was a virus but needed to confirm. If this was the case, we would be looking at $95. That was worth it. After calling back, they mentioned that this could possibly be the motherboard, a $200 + job where my response was, we might as well just replace the laptop. After a few more days we were told that they believe it was a virus and would have the laptop in a few days. If you notice, the canned response was "a few days". My wife finally called them on a Tuesday and they said it would be ready the next day. She tried calling in the morning and even went to the store. The gates were closed for the majority of the day. When she called back in the evening, we were told that "they were in"!! The gates were closed but they were in, very interesting. We were told that they would definitely have it the following day (Thursday). When my wife asked what happened the day before they told us that there was a "family emergency". So which was it, a family emergency or you were there with the gates down? Not a great business move to lie to your customers. Finally, Thursday had arrived and I told my wife that I would pick it up. It was supposed to be ready that afternoon. When I got to the store, sure enough, it was not ready. It was "90 %" ready which for me was just ridiculous. The owner stated that he told my wife it would be ready between 5-7 which is B.S., as stated, he said the afternoon. I then asked in a calm voice, "is this how you normally do business?" and was told, "yeah, this is how we do business!". No sooner, the owner then got loud with me and told me to take my computer and get out of the store if I am going to yell. Funny, I never raised my voice. In any event, I took my computer home after wasting nearly 3 weeks for nothing. Really surprised that this guy was such a jerk and would recommend that if you are looking for computer repair, try Staples or the Geek Squad. I wish I could give this place no stars!!

I tend to acquire things that break shortly after I get them. My poor dog broke his leg three days…read moreafter I adopted him (not my fault). I spilled water on my laptop weeks after buying it (pretty much my fault). In the case of the latter (though wouldn't it be exciting if they also offered vet services?), it was Park Slope Computers to the rescue. A highly rated repair shop walking distance from my house? Yes please. They correctly diagnosed the issue, special-ordered me a new keyboard, installed it in under an hour when it came in, and did it all for much, MUCH less than I expected to pay. And NICE people. My break-related bad luck aside, there's nowhere else I'd trust my computer with.

Awful, notary service is beyond inefficient and unreliable. Terribly rude staff, go to a an actual…read morenotary if you care at all about whatever process you are going through.

This is a small shop in the lobby of an office building. The notary service was very efficient and…read moreservice was terrific. They are cash only, and it is posted very clearly.

I broke my laptop screen accidently, and my husband brought my computer to this store. A very…read moreprofessional, polite person by the name of Sasha not only fixed my screen but did it with the expedite service since I had to travel and need it my laptop soon. If you need any repairs, or any other service they provided, come to this store and you will never be disappointed , even if you need to travel from a different neighborhood. Highly recommended.

Fantastic service - I absolutely recommend. I came in as a…read morewalk-in with a laptop stripped screw and a stripped/recessed screw issue and they helped me right away. I had despairingly expected drilling but the lead technician was very skilled in dealing with the two damaged ones. The lead technician is very informative, I learned a lot more about upgrading my laptop during the battery replacement process. Will definitely be happy to return!

Outstanding Canon copy machine lease experience in Queens. Family run business, would certainly…read morerecommend to anyone looking for a personal touch. If i have questions or need toner their response time is immediate. This is our second leases through them and I'm glad we made the switch. Our last copy machine lease and service company took almost a week to come and service a machine, totally wasting my time, here they would make an immediate appointment and someone would come on the day our next day tops.

The service provided was excellent. Job was quick and done same day I called ... the price was…read moreRIGHT! Would definitely use again if needed and would highly recommend.

I consider my self sort of computer saavy, but had no idea how to handle my MacBook's little…read moreglitches. Bob knew exactly what to do. Not only did he smooth it out, but showed me how to keep my computer running clean. One of Bob's strengths is knowing how to store and back up media, which is important to me because I do a lot of photo documentation for work. Bob at Park Slope Mac was able to attend to my computer same day and complete the tune up within 24 hours. Working with Bob was a wonderful experience because my computer is much better, and I learned a lot in the process. Highly recommeded.

I found this guy through a referral from a friend. I needed help with my computer because I'm…read moreseriously not a tech-savvy gal. This friendly guy with long hair shows up at my door and he seemed very knowledgeable about my concerns. Within about an hour - 2 hours my problems were solved. I was really pleased with the whole process and I would definitely recommend him to other friends.