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Desktop computer body repair

Desktop computer support

Device support or repair

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Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Video game console support

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Mobile Kangaroo - Neighborhood Repair Shop

Mobile Kangaroo - Neighborhood Repair Shop

(8 reviews)

Iphone was not working - couldn't hear incoming calls…read more Excellent and fast service Service was well priced

I scheduled an appointment with this store after I read up on Apple Watch battery replacement on…read morethe apple website. I also clicked the estimate repair cost which said it ranges from $79-$99. According to my watch, my battery required service and it was functioning at 79%. I arrived to this establishment and met with a man, I explained to him what was going on with my watch. He told me I had to check in. He sent a link to my phone and when I opened it, it was a waiver. The waiver had two options, I asked what if I don't agree with the first one to replace the watch. He said I had to. He then said the Apple doesn't replace batteries they will only replace the watch. I advised him that the website says that that they do battery replacement. He then told me it's $149 to replace it and if they can't they'll just replace the watch for $460. I asked him "didn't you just say that they don't replace batteries?". I then asked why is it $149, if Apple says $79-$99. He said thats what Apple told him. He then conducted a diagnostic test. I asked him how much would it cost, I had read a few google reviews about "his" diagnostic test. He told me $19, I agreed, thinking he would tell me something other than what I had already known. After the test was conducted, he told me that my battery failed & it is functioning at 79%. I said wait a minute, you told me the exact thing that I had just told you. So he told me that I didn't need to pay for his test. I kindly declined service from the store and made an appointment at Apple. I went to Apple today, and lo and behold the battery replacement is $99. I told the apple employee about my experience and he said "let me guess it was Kangaroo Mobile, we've gotten a few complaints about their stores." Unbelievable !

Scott's Tech Help - itservices - Updated May 2026

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