I have requested repair on my Whirlpool range from Scott's Appliance Repair in Daphne, Al lately. Front desk phone service was excellent. Technician came on time, as scheduled, and identified the problem in 10 minutes. He ordered part needed, charged me for service call $95.00, and left. Week later the front desk called they have received the part ordered, and scheduled repair. The technician showed as scheduled, it took him 15 minutes to complete the repair. At this time, I was charged another $142.21 for the repair and the part ( burner switch-about $56.) So, the total labor, per invoice, comes to $175.00. With this said, I consider the labor cost of my appliance repair ( two years old electric range ) is a bit expensive, compared to IPhone repair, or car repair, for example. The front desk was not able to tell me the labor rate per hour. So, next time, when you shop for appliance repair, do some research, when calling around for appliance repair company. read more

Love Scott's Appliance! Zack has helped me troubleshoot my new Wolf stove/oven successfully. Very professional and so friendly! The whole team - Ellen, Tonja and Nicole - are on top of orders, deliveries and follow ups on services provided. I highly recommend this company for your needs in all appliance issues. read more

My Bosch dishwasher stopped working after a power hit on 2 January. Suspected circuit board fried from gitgo, prepared for bad news. Tech came out on 5th or 6th, pulled out appliance, and checked control unit on right side. Did control unit test, indicated original control unit fried. Est repair $430 including one svc call and control unit. Ordered replacement control unit that day, it arrived following week. Biz owner (The Boss) came out on the 13th to install replacement control unit, which would not work. On inspecting packaging, he suspected the part was used, and declared it defective. He reinstalled original control unit. In the interim, The Boss did a precursory search around with a flashlight and smelled burning insulation, with smoke coming from terminal control box in front. Seems Justin Case was watching out for us. The Boss took off front valance and found exposed burnt insulation on hot wire. He said the wire had worked loose from machine screw terminal causing voltage drop to control unit, causing malfunction, but no electronics damage. The Terminal box WAS damaged, I guess the cost about $30 or $40. A lot less than $350 for the control unit! He said likely cause was faulty installation (7 years ago) by under-torqued connections, which explained brief recovery. He ordered a new terminal box and will install it for $96 with parts in addition to the single service call. That was about 40% of the original estimate. He also mentioned new electrical code will require plug-in wall outlets for dishwashers. I can't guarantee appliance repairs will go that well for everyone, but I find these people to be honest and perfectly reliable, and with a Holmes-Poirot-Father Brown doggedness to get to the bottom of the issue. Other sources here in Yelp, as well as others, rate Scott's as highly as I. They DO come out here to the Wild West as well as Baldwin County. BTW I installed the appliance in 2015 so it was my fault the connections were under-torqued. That is, I should have used a socket instead of a screwdriver. The next patient will get the Scott Appliance treatment for sure. read more

This is a bit late but Scott's completed the job ahead of schedule. I love the way this business is run - like a great business! The idea that I can do business locally but get the convenience if big-city chain is great. My estimates and bills were sent electronically - and correctly. My technician, Zachary, was excellent. He was always prompt and certainly knew what he was doing. He was personable, as was the office staff when setting up times. This is a huge recommendation. My house is filled with aging everything (pun intended) and this is a place I will probably using in the future. read more

We opened an American Home Shield service request and paid the trade call fee ($75). AHS contracted the appliance repair service out to Whirlpool. Whirlpool subcontracted the job out to Scott's Appliance Service. Scott's Appliance technician inspected the appliance and concluded that the appliance was not faulty. The technician told my wife that the issue was electrical service to the appliance and stated that we needed to have an electrician repair the service. My wife was then told that because the issue was not with the appliance, Whirlpool (their contractor) would not pay Scott's Appliance (the subcontractor) for their work. In turn he had my wife write him a check for $90 to cover their service call. In the professional world, the subcontractor would have contacted the contractor for payment of services rendered. Requesting additional or even any payment from my wife is unethical as it leads to potential double dipping on a project. Had we requested additional services, the relationship would have changed and direct charges may have been justified. Discussion with Scott's Appliance (Ellen), resulted in continual interruptions and ended up hanging up the phone due to the hostile nature of the conversation. While the technician was professional, courteous, and did a great job, I cannot recommend Scotts appliance due to unethical and unprofessional billing practices. ----------------------- Update ----------------------- Just got off the phone with both AHS and Whirlpool. According to both entities, it is not acceptable for the technician to charge a service fee when responding to a prepaid warranty claim. I suggest you review your contractual agreement with those companies. If there is a future concern about this, a wiser route would be to invoice the home owner instead of demanding payment at the time of service. I made sure to let Whirlpool know that this is standard practice with your company. read more

Wouldn't dream of calling anyone else! Always professional and the best service ever. I appreciate the explanation of the technical details and what issues are involved in repairing them. They've helped me by making appliance recommendations, as well as servicing manufacturers warranties. I give them my highest recommendation. read more

Zach was nothing short of a miracle worker! His trouble shooting skills and expertise saved us a few grand in new appliances. On time, polite and professional. Five stars for Zach and Scott's Appliance Repair! read more