A couple of weeks back we hired Mobile Bay Handyman to come look at our disposal. During the visit, it was determined it was completely dead and needed to be replaced. The job was completed quickly and professionally. The garbage disposal works and we happily paid the bill. The first time we ran our dishwasher after this, it leaked everywhere. We called Mobile Bay Handyman back, told the person who answered the phone what the problem was and that a tech was here recently. They sent a field tech the same day. The tech diagnosed the issue immediately. When Mobile Bay Handyman installed the garbage disposal, the tech who did that did not remove a "plug" that allows water to flow from the dishwasher...thus causing the leak and water everywhere. We received a bill, but wanted to discuss it with them as it was there fault for not removing the plug during the installation. The person we spoke to did not agree with our assessment. He basically feels that if a surgeon were to cut you open to repair an artery for example and you bleed out as a result that this is not the surgeons fault. I offered to pay the "service fee" but felt that Mobile Bay Handyman should absorb the rest of the cost because, again, it was there fault for not doing all the steps at installation.
My advice is to be careful and ask all the right questions (do your own research on potential problems) and make sure everything is done correctly. read more