We had our AC units replaced in Oct of 2024. 1 yr. 9 months ago. Kieth says they have a 2-year labor warranty. Last week I noticed stains in my living room ceiling. I went up to the attic to investigate and found the water was splashing out of the pan onto my ceiling. I called Keith AC who sent a local guy by at the end of the day. I shut the unit down before the call. 97 outside that day. JT the tech showed up in the afternoon. Explains the unit needs to be centered in the pan. Two techs show up the next day. They investigate. I ask what they found. They said the unit was not in the pan properly and the water was allowed to escape. My secondary pan did not fill with water. The tech asked me if JT changed anything on the switch. I informed him JT said he wiped some stuff off the float. I told him JT blew the drain out from the top. I informed him I vacuumed the line from the bottom and cleared alot of clear junk. He had his assistant pour some cleaner down the p trap. I informed Eric that the installer had a terrible time getting it drain. Stay another hour trying to get water to drain. Eric agreed that he could understand why. The 40-foot drain was up and down and could not drain properly. After talking about the initial salesman saying he would recommend taking the drain out the east wall, which is under 10ft. Eric decided to take the drain out of the east wall adjacent to the drain for the secondary pain. Once that was completed the drain no longer dripped like before, it had a steady stream. Everyone was happy with the discharge, and we all agreed it should have been left the way it was just dripping. To shorten the story a bit, I called to get warranty repair. I was sent to John the foreman. He says he would send to the owner who will be back Monday. Waited til Wednesday, no calls so I called back. Later in afternoon, Matt the owner called back and says he saw the pictures and cannot know who has been in the attic since the install. I assured him no one went to the attic connected the brand-new unit to 25-year-old drain lines and rewired the cut off so the unit would not stop running when the pan filled with water. I asked him to talk to Eric. It is not an expensive repair, but to blatantly say I may have contributed to the failure is ridiculous. 1. The unit was NOT correctly placed in the pan. 2. The unit was connected to a 25-year-old drain line that was not to spec and was problematic with the old unit and I absolutely explained that to the installers as well as the 25-year-old refrigerant copper lines were used. (How long before they fail?) Same thermostat wire was used that was 25 years old as well. 3. The outside unit was placed on the existing 25 yr old slab that has sunken into the ground. The unit is not even. You can see that by eye. 4. The unit is less than 18 inches from the side of my house. 5. The cutoff was not wired correctly upon install, verified by the technician that rewired it. Yet the owner wants to say they will not cover repairs because they do not know if I have down anything in the meantime. Kieth air never called for a 1 yr checkup like they said was part of the deal. JT came by one time after the install because the outside unit was making noise. He tightened a few screws. You do not take a 25-year-old unit out of a house and put a brand-new unit in but keep all the plumbing from the old unit. Why would you? Save time or money? I am within my 24-month labor warranty. I cannot believe I am having to do this over what should have been a professional job. Looks like the owner trains his people to cut corners and mix words. I hope Matt Kieth calls back and owns up to the mistakes of his company. I really do. read more

Great and very acknowledge of the heating and cooling system Technician Gary , all of the Technicians have been working with us on our A/C System read more

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Cutter Pitts came to my home the same day I called. He did a thorough check of my system. He addressed my concern and explained everything to me. He was very professional. I've been with Keith for over 40 years. They have never let me down. Elizabeth Z. read more

Grateful for Keith AC!! After coming home to an 85 degree house last Monday, Jase, the technician came out on a holiday and restored our A/C with a new sensor. courteous, professional, efficient...he saved us from a sweltering night with no a/c! read more

We called for our annual service a little early this year. They said it was no trouble at all and got a tech out here in a couple of days. I was very glad to see Cutter again when he showed up. He did our tuneup last time. Just like previously, he told us what he was going to do and that afterwards he would give us a summary of what he found. He didn't take any shortcuts while going over our unit, and at the end he gave me a complete rundown of how everything looked. Cutter is a great ambassador for KEITH, as he is friendly and professional. Our previous AC service company kept always trying to upsell me stuff I don't want. With KEITH I trust their technicians. I highly recommend these guys. read more

Very impressed by Brandon, the Keith Air Conditioning technician who came to my house in June 12, 2025. He quickly diagnosed the problem with my air conditioning system. He was knowledgeable, personable, kind, and a person of integrity. When I decided to buy a new HVAC system, he presented the pros and cons involved and helped me make a good decision. He gave me his phone number on his business card, and later, when there was a problem, he was at my house within an hour. Again, he quickly diagnosed the problem, and he demonstrated extraordinary patience and skill during the repair, working until after 10:00 at night after a full day's work. I was impressed by Brandon's excellent communication skills and by his character. I'm so grateful to him and to all the other Keith Air Conditioning people who helped me and who answered my questions so kindly and patiently, including John, Maria, the receptionist, and the owner of the company. I highly recommend this company. read more

Competent, punctual, knowledgeable, local experienced company. I had a complete A/C install, no problems. They are not pushy, didn't try to oversell. read more

We've used Keith Air Conditioning for years - have a maintenance contract on both our units - and we love them! The staff folks in the office are friendly and knowledgeable and the repair men are dependable and really know what they are doing. We just experienced the historic Snow event in Mobile, Alabama and had to call them because of an issue with our heat pump. Matt Evans was our repair man and he quickly determined the problem - alerted the office to order replacement parts - and was back down to get us up and running and WARM today - same day turnaround! Keith HVAC will continue to be our "provider of choice" and we highly recommend them - read more

I Have depended on Keith Air Conditioning for years. The technician John Taylor (first time to my residence) was very professional, thorough while conducting my semi annual inspection. i've always believed good people make great companies. Keith Air puts A lot of effort in acquiring and developing professional technicians. read more

Several years ago I signed up for a yearly maintenance agreement, and they were always good to contact us and honor the agreement. They sent friendly, helpful techs to look over everything. This year our A/C finally went kaput after 19 years. I contacted Keith A/C and they made replacements easy. No upselling, no unnecessary costs. Today they came to install the interior and exterior units, and it was a tight fit in the hallway. They didn't complain- they just solved the issues one at a time and made it work. Always up front and honest. That's the kind of service that I'll keep around as long as I can. read more

Outside fan motor was going out. I received a price to repair it. I wanted to know what they were charging me for the motor (parts) and labor. I looked online to see what OEM motors cost ($223) and was curious what they were charging me for the motor. Being that they are a large company and buy repeatedly from their supply warehouses, they should pay less than me, I'm sure. I called two days in a row asking for the office manager to call me with a price breakdown. Day three final got her on the phone. I explained I wanted a price breakdown of the work they were going to do and what was the price of the motor, capacitor and labor, But mainly the motor. I told the office manager, I had looked online at OEM motors and they cost about $225, what were they charging me for the motor? I was curious. I mean I am the one paying the bill. I was told by the office manager (female) it was none of my business. She said they charge a flat rate price for the work and I would NOT be getting a breakdown of costs. The repair technician was at my house for a total of 20 minutes to make the repair and I was charged $652. This company has serviced my heating and cooling system for the last three years. You would think they will be a little bit more forthcoming. The technician that was here performing the work said, a lot of the local air-conditioning companies are doing the same thing. Not giving customers price breakdowns, just giving a price to repair. I think the company is probably a good company, they just need to be more forthcoming with their prices. read more

Keith air conditioning is extremely professional and took great care of us when our entire AC unit went out. They came first thing and got us up and running with a brand new unit very quickly. We felt like VIPs! Highly recommend and thanks!! read more