Ive been reading the reviews on Trane systems and I would like to add mine. My system is a little over 2 years old and the AC compressor is already dead! Although I do not blame Hembree for this, i DO BLAME Trane! What an inferior product! It is covered by warranty, however, it will not be replaced for a total of 4 days! After reading other reviews, it isn't hard to understand why I would NEVER reccomend this product to anyone! read more

Hembree is professional, on time and feels trustworthy. Darryl the tech was polite, respectful of home, and provided good explanations about how our unit was working. read more

I am posting this for my neighbor Freida Irish. They did her wrong!!! After an exhausting trip home, we shortly had air conditioning problems. A new air conditioner, 1 year old. Repaired, bill over 100.00 dollars. It started cooling enough that the house was comfortable to sleep. Did not last 2 days and it quit working again. The repairman said that he would have to go get a new coil and that it would be Monday before he could get it installed. The bill ? Over a thousand dollars. Did I explain that this is a new air conditioner that Hembree installed one year ago. Over 10000.00 dollars in repair bills.Mr Hembree sat in our den explaining many reasons why we should not buy from his competitors. We thought that he was a honest businessman. Now he is billing us for close to $1200.00. What would you think of Mr Hembree.? So now I know who not to contact if I have air conditioning problems!!! read more

Our Trane AC was installed by Hembree in March, 2023, at a cost of over$10,000. On Aug. 21, 2024, the system stopped cooling. We called Hembreeand a technician arrived on the 22nd, checked out the system, and replaced a float switch ($111.00). The system still didn't cool, and we called Hembree again. Another technician checked out the system and reported that the coil in the attic was leaking refrigerant. He said it would be Aug. 25 before a new coil was available for installation, and the cost would be over $1000 just for refrigerant. The temp is in the high 90s, so we checked into a hotel until the repair is completed ($150/night for 3-nights.) This is so frustrating. A new AC system, 16-months old, fails, and we are out two grand, plus major inconvenience, and the Trane warranty is worthless. Needless to say, we are disappointed in both Trane and Hembree. read more

Purchased a new built home at the end of 2021, Hembree was the HVAC installer. Haven't even reached the 2 yr mark and have had several AC issues. Mid summer with heat indexes consistently over 100+ degrees, Hembree was no show or slow show for repairs and responding to warranty issues. Had to have another AC company come address the issues as best as they could, but they identified that incorrect equipment was installed. Contacted Hembree regarding this, getting the run around and then being "ghosted" for 3+ weeks, we had to take steps to resolve the issue as it was a Health and Safety issue. Once we advised Hembree (by email) that we would seek legal remedy, Josh contacted us and said they would "like to resolve without legal". He admitted to the incorrect equipment installation, but when I advised that we had already had to install new/correct equipment, he asked for the costs and then again ceased all communication. We were only requesting they assist in the costs we had to incur, due to their error/negligence, but was only met with silence. As Josh is an attorney, I can only presume his communication was an effort to temporarily placate and discourage the legal route. While we accept that there's no guarantee on how any equipment will work or hold up, how one handles their business and accepts responsibility and accountability for one's actions speaks volumes. In our experience, there doesn't seem to be much in the way of principles or ethics from Hembree Heating & Air. I'm sure there's those who haven't had a bad experience with them, but the law of averages show not all will be so lucky. Guess it's our turn. read more

I've been with Hembree for several years. Just had my AC quit on me and called them up to get someone out here. It's the heat of the summer so they were able to get a technician out next day. Joey Bond came in and immediately solved the issue. He was in and out in about an hour after making sure everything else was running fine. I like the Hembree technicians because they take the time to make sure the whole system is working instead of fixing the problem and leaving. read more

Gosh, I just can't thank these folks enough. They came out on *Christmas Eve* when our heat went out and it was 20 degrees overnight. Unlike other HVAC companies, these guys actually answered the phone and showed up the same day! If you haven't done home repair lately, let me tell you how rare that is to not only get someone to call you back, but to actually get them to show up the same day you call them. Hembree really is open 24/7 and they really do respond and show up! And a special thanks to our tech and neighbor Mike, who made a special effort to come to us personally and fix a burned out fuse. Thanks so much. You all are awesome! I just can't recommend you enough. Thanks for saving Christmas from the Grinch who stole our heat! read more

We are grateful for Jordan, our technician, for his courteous and professional visit to get our a/c cooling again and for helping us set-up our Wi-Fi thermostat. A real gentleman and very professional. read more

Darryl from Hembree heating and air conditioning did a great job servicing my AC unit today. He was very polite and answered all my questions. He is very knowledgeable and gave me some great tips on keeping my AC unit in top shape! I definitely recommend Darryl! read more

I had Hembree Heating & Air install a new Trane unit in 2014. I feel like I've had problems with it ever since. Due to all of the problems, the head tech's phone number is stored in my phone (shouldn't have too). I have had the maintenance plan (since install) where they come out twice a year, and i'm still having to call about something, whether the air is just blowing and not cooling, shutting off and on, or just plain ol not working. Maybe its Trane. Just about every time I have them scheduled to come out and conduct maintenance, theres always an excuse why they can't come right out, or they have to cancel the appointment. Also, I have had them come out, and not fix something and have to make several trips back (thankfully I wasn't charged). Its just the hassle. Thankfully it wasn't anything major. I just want it fixed and done with. I feel like since I spent almost 11k on an a/c you shouldn't have to worry about it. Recently, Dec 2018, I had a compressor go out (plugs blew out on compressor) on my unit. No one could explain why, only that it could possibly be a power surge that caused it. However, I did not have any lightning in the area at the time, nor did I have any breakers trip. I spent over $1200 in labor installing a new compressor (jan 2019). I waited a week, without heat or a/c, for the part to come in. Thankfully the weather was cool at the time. The compressor was under warranty, so that was good. In March 2019 (month after install), the unit started making a loud noise that was unbearable and kept me up at night. A tech came out and said that the new compressor was making the noise. They said there was nothing they could do to fix it because Trane would not replace the compressor again just for a loud noise. They said it must have been a bad compressor. I personally believe that there was something else going on that was causing the compressors to go out. The last weekend of March first part of ApriI, on a Saturday, the a/c stopped blowing cold air. It was close to 80 deg outside. I called the 24hr line to Hembree and advised them my a/c was not working. They told me over the phone to flip a breaker to reset the system. After that did not work, they advised the compressor went out again, so they weren't responding because they did not have the part in stock. So, they never responded to check it. They advised they would come out on Monday to check it. On Monday I was advised since I had a case pending with Trane (ref to noise), they would not come out until Trane decided what they were going to do. So, that week I spent going back and forth with Trane and Hembree arguing on what to do, because I was not going to spend more money on labor for the same thing I had just paid for 2 months ago and no one knew what was causing the problems. Meanwhile my unit is not working. It finally was decided that Trane was going to pay the labor this time ($980). $980 was supposed to be a deal since I had already paid the $1200. So, before anything could be done, Hembree had to come out and diagnose the problem (should have already been done. Caused delay). They charged $78 for diagnosis. Thankfully Trane is going to reimburse me. Hembree said it was going to take about a week for the part to come in and that it would be installed on Monday, which was the week after the parts were supposed to come in. They were also going to replace the evaporating coil (free of charge) even though it was unknown if this was causing the problems. So, thats another week without air. Week 3 (Monday), I was advised that the parts were still not in. After being notified that the parts were still not in and I had taken off work for the installation, I decided to check with another company for other options. The other company came out that Monday, same day I called, and did a diagnosis for free. They came up with a part that was causing the problem that Hembree never checked or mentioned that could cause the problem I was having. The other company had the parts in stock and could work on it immediately. The labor cost was even cheaper than the supposedly deal I was getting with Hembree. So, basically I paid almost double the labor costs the first time I had the compressor installed. I feel like the other company is going to fix the root cause of my compressor failures. I also spoke with the company about future work that I might get them to do. The estimates were half the price of Hembree. So in conclusion, I believe Hembree is overpriced, undependable, and not as knowledgeable as they should be in the equipment that that they sell. When Hembree came out for the maintenance plan, they always asked if I had Clorox to poor down the drain line to clean it. I believe they should bring their own cleaning supplies since thats what I'm paying them for. I should not have to purchase cleaning supplies for them to do their job. However, everyone has always been nice and courteous. Nice and courteous does not keep you cool and save you money. read more

Update: As it turns out --- Once Don Hembree and I got together and talked about the problems I was having with the system they installed, He stepped up and made it right by me. He's a real decent guy. The honest way in which he dealt with me in this matter goes a long way with us and he would have our votes if he ever ran for political office. He's a really decent man. Kind Regards, Sherry Lynn Gros read more

I am so very pleased with every aspect of our new Heat and Cool system from start to finish. Everyone involved was extremely professional, knowledgeable and courteous. They were clean, fast and friendly. The unit is awesome. I highly recommend everyone to use Don Hembree for their Heating and Cooling needs. You'll be glad you did. read more

I have been a long time customer and I am shocked at how badly I'm being treated now. I called them to come service my AC units because one was low on freon and it was time for an annual checkup. So they came out and inspected both units, added the freon to one and cleaned the drain lines on both by using a shop vac to suck the lines clean. They said everything looked good and I paid for the service. Then the next day, around 10:30 pm, I noticed a long wet spot on our living room ceiling. When I went into the attic I found the drip pan overflowing because the drain was clogged. I immediately called them and didn't get an answer until 7:00 am the following morning. In the meantime, I did what I could to prevent further damage to my ceiling. When they came out the next morning they said the drain line was plugged because, when they tried to clean it out by placing a vacuum on the line, it sucked the dirt in the line into a spot that blocked the drain. They finally did clear the drain and when I asked about getting compensation to repaint/repair my ceiling they said they were not responsible. Clearly, if I had never called them in the first place, my ceiling would not be stained and cracked right now so I don't see how they can say it's not their fault. I will never use them again. read more