Good people. We had an issue with a warranty call but after a bit of confusion the owner reached…read moreout and made it right.

From the owner: Ahoy.. Captain Cool Cooling & Heating is your first mate for total home comfort.read more

We had our AC units replaced in Oct of 2024. 1 yr. 9 months ago. Kieth says they have a 2-year…read morelabor warranty. Last week I noticed stains in my living room ceiling. I went up to the attic to investigate and found the water was splashing out of the pan onto my ceiling. I called Keith AC who sent a local guy by at the end of the day. I shut the unit down before the call. 97 outside that day. JT the tech showed up in the afternoon. Explains the unit needs to be centered in the pan. Two techs show up the next day. They investigate. I ask what they found. They said the unit was not in the pan properly and the water was allowed to escape. My secondary pan did not fill with water. The tech asked me if JT changed anything on the switch. I informed him JT said he wiped some stuff off the float. I told him JT blew the drain out from the top. I informed him I vacuumed the line from the bottom and cleared alot of clear junk. He had his assistant pour some cleaner down the p trap. I informed Eric that the installer had a terrible time getting it drain. Stay another hour trying to get water to drain. Eric agreed that he could understand why. The 40-foot drain was up and down and could not drain properly. After talking about the initial salesman saying he would recommend taking the drain out the east wall, which is under 10ft. Eric decided to take the drain out of the east wall adjacent to the drain for the secondary pain. Once that was completed the drain no longer dripped like before, it had a steady stream. Everyone was happy with the discharge, and we all agreed it should have been left the way it was just dripping. To shorten the story a bit, I called to get warranty repair. I was sent to John the foreman. He says he would send to the owner who will be back Monday. Waited til Wednesday, no calls so I called back. Later in afternoon, Matt the owner called back and says he saw the pictures and cannot know who has been in the attic since the install. I assured him no one went to the attic connected the brand-new unit to 25-year-old drain lines and rewired the cut off so the unit would not stop running when the pan filled with water. I asked him to talk to Eric. It is not an expensive repair, but to blatantly say I may have contributed to the failure is ridiculous. 1. The unit was NOT correctly placed in the pan. 2. The unit was connected to a 25-year-old drain line that was not to spec and was problematic with the old unit and I absolutely explained that to the installers as well as the 25-year-old refrigerant copper lines were used. (How long before they fail?) Same thermostat wire was used that was 25 years old as well. 3. The outside unit was placed on the existing 25 yr old slab that has sunken into the ground. The unit is not even. You can see that by eye. 4. The unit is less than 18 inches from the side of my house. 5. The cutoff was not wired correctly upon install, verified by the technician that rewired it. Yet the owner wants to say they will not cover repairs because they do not know if I have down anything in the meantime. Kieth air never called for a 1 yr checkup like they said was part of the deal. JT came by one time after the install because the outside unit was making noise. He tightened a few screws. You do not take a 25-year-old unit out of a house and put a brand-new unit in but keep all the plumbing from the old unit. Why would you? Save time or money? I am within my 24-month labor warranty. I cannot believe I am having to do this over what should have been a professional job. Looks like the owner trains his people to cut corners and mix words. I hope Matt Kieth calls back and owns up to the mistakes of his company. I really do.

Great and very acknowledge of the heating and cooling system…read more Technician Gary , all of the Technicians have been working with us on our A/C System

We had a minor issue with the overflow drainage. The guy who came out was informative and helped us…read moreget the issue resolved quickly.

I use Air of Excellence for both of my homes. They installed a new system at my other house and…read morekeep my nice house good and cool. I'd never consider using anyone else in town.

Clinton Musgrove came here today. Very professional. Explained every step he was doing. Taught us…read morewhat not to do and the positive things to do in the future. Could not have asked for a better tech. Excellent experience. 5 stars

I have had 4 ac units replaced in different houses over the past 7 years -- I wish Hansen did them…read moreALL. I have lots of comparisons. I have a semi-annual contract for service and inspection, and this was completed a few days ago. As always, the techs are polite, they educate you, they point out any concerns, and they are extremely thorough. I appreciate Hansen's scheduling software, their follow-up after service, and how they value my time. This customer experience is a rarity nowadays.

Need drier duct cleaned searched the web to find Howard services listed at the top called phone…read morenumber and the first impression ruined it for me the BUSINESS phone was answered as if she was at home "hello" i answered is this Howard services she said yes I said ok you have a good day goodby. She's probably thinking what's wrong with that guy or maybe she doesn't feel any type of way but as a business man myself here's the way to answer the phone when your at a place of business. Howard services how can I help you!

From the owner: Howard Services is a full service residential and commercial heating and air conditioning…read morecontractor serving Mobile and Baldwin Counties since 1962. As a Factory Authorized Bryant Dealer, we offer top line HVAC products plus water heaters and generators. Our NATE certified technicians are professionally trained to service all brands and models of heating and cooling systems. We strive to complete all services with quality, in a timely and cost efficient manner. Products Offered Include: Air Conditioners, Heat Pumps, Fan Coils, Gas Furnaces, Boilers, Packaged Units, Hybrid Heat, Geothermal, Duct Free Systems, Thermostats, Zoning Controls, Air Cleaners, Dehumidifiers, Ventilators, UV Lights, Garage Heaters, Carbon Monoxide Detectors, Water Heaters, Standby Power Generators. Services Offered Include: New Installation, Upgrade or Replacement, Emergency Service Repair, Preventative Maintenance, Service Agreements, Extended Warranties, Indoor Air Quality Specialists, Sheet Metal Fabrication, Duct Cleaning, Duct Sealing, Commercial Services.

Very professional and courteous, very knowledgeable and explained the problem and solution to me…read moreclearly. Came same day I called and had us fixed in less than an hour. Highly recommend this company!!

From the owner: Our business specializes in our customers comfort, everything from keeping you warm and cozy in the…read morewinter to keeping you cool in the summer. We try our very best to make sure that every customers needs are met to the best of our abilities. We strive for customer satisfaction and will do everything possible to make sure we leave your house a happy house.

After a little over a week with no heater, we are finally toasty again thanks to Calvin Air, LLC…read more They were here at 8am yesterday and got us a whole new HVAC unit installed, along with a new concrete pad for the outdoor unit and a nice new thermostat. He has financing available on his website, but thankfully we didn't have to use that option so I can't comment on that aspect. AJ was super responsive whenever my husband needed to speak to him and the quality of their work is top notch. Very friendly and professional. I can't recommend enough! 5 stars, for sure. (**We had a couple of space heaters, so we weren't entirely without heat.)

From the owner: We are Veteran Owned and Operated. We offer affordable HVAC services including repairs,…read moremaintenance, and installations. We've been in the HVAC industry for over 15 years. We service all models and all brands. We are committed to providing honest, reliable, and professional service. We are Alabama HVACR board certified as well as licensed, bonded, and insured. AL HVAC#19120 Bryant®, Whatever it Takes.

Gosh, I just can't thank these folks enough. They came out on *Christmas Eve* when our heat went…read moreout and it was 20 degrees overnight. Unlike other HVAC companies, these guys actually answered the phone and showed up the same day! If you haven't done home repair lately, let me tell you how rare that is to not only get someone to call you back, but to actually get them to show up the same day you call them. Hembree really is open 24/7 and they really do respond and show up! And a special thanks to our tech and neighbor Mike, who made a special effort to come to us personally and fix a burned out fuse. Thanks so much. You all are awesome! I just can't recommend you enough. Thanks for saving Christmas from the Grinch who stole our heat!

Ive been reading the reviews on Trane systems and I would like to add mine. My system is a little…read moreover 2 years old and the AC compressor is already dead! Although I do not blame Hembree for this, i DO BLAME Trane! What an inferior product! It is covered by warranty, however, it will not be replaced for a total of 4 days! After reading other reviews, it isn't hard to understand why I would NEVER reccomend this product to anyone!