UPDATE: This brand new $17k heating and cooling system by Surfside still never worked since it was…read moreinstalled two years ago. I can dress warmly indoors in the winter but summer is 100 degrees in my house. It really took a toll on my health as a senior, and caused everything in my house to mildew, even the insides of drawers. My kitchen ceiling is stained from the leaking drain and the overhead light no longer works. Surfside got paid thru Alabama Power, but would not honor their warranty when the HVAC stopped working just days after installation. I am retired and have had no means to fix it. The issue is all documented with Alabama Power who financed the system.

For those looking for service, let me share my story with Surfside, online adds say free estimate,…read morefree quotes, and no unexpected expenses with advance notice of fees. Called about AC not working they came out, found out what was wrong quoted what i thought was a high price. And when i said i was going to check around they said he had to bill me for service call for $150, that i could get back if i used them for service, no choice but to pay. I called company to complain and got the run around, someone would call me back, no luck pictures show thier claim free estimates. And quotes no fees that are not explained upfront but when i shopped around for better pricing, they charge a fee. Classic bait and switch, false advertising...

Batchelor's is always helpful and responsive. We scheduled a routine AC service that had some added…read morecomplexity due to rodents being present, and Jasmine was so friendly did an incredible and thorough job cleaning our unit. Thank you!!

I would strongly suggest you not use this company for any type of ac/heat work. Especially not the…read moremaintenance plan they offer. I had a maintenance plan with Batchelor's for at least 4 years. I assumed that by having a maintenance contract that I did not have to worry about my unit as they were supposed to be the experts and I know very little about ac/heat units. I trusted them to do their job. Unfortunately, our coils in our unit were bad. They said they could replace them and gave me the cost. My unit was around 12 years old so I decided to go ahead and replace my entire unit at one time. The Sunday before they were supposed to install the unit, I thought I would clean all the dust out from under my unit. I open the door and my unit was leaning extremely bad and looked like it was going to fall through the wall. Batchelor's was just at my home the Thursday before this Sunday. I then looked under the unit. It was pouring water, the board that was holding the unit was soaked and rotten at the back side. How their service person did not see this I will never understand. My entire floor under the unit was rotten. I then went under my house and the wood under the house was rotten. This leak did not just happen in 3 days. I called them Monday to let them know what I found. They sent out a tech who took a look at it. Of course, they would not own up to it being their fault. They sent the claim to their insurance company. I called 3 other AC companies in town to inquire as to what their maintenance plan checked for. One thing all three told me was they check for leaks all around and under the units to prevent damage which apparently, Batchelor's did not. The leak had been going on for some time for my floor to be totally rotten. The water did run under the wall to my Kitchen floor too. I had to go ahead and correct and replace the rotten wood so the unit did not fall through my wall and cause more damage than I already had. It has been 5 weeks since Batchelor's was made aware of the issue and Batchelor's insurance company will not give me an answer if they will cover the damage or not. They are looking for a way out. I strongly suggest you look at other companies for your maintenance contract so you don't have to go through what I have gone through and am going through. If like me, you trust the experts in the field to let you know if your unit is not working properly then Batchelor's is not that company. I hope this information helps you make a better decision regarding your ac/heating needs. Just found out they are unwilling to pay for the issue my unit did to my floor from leaking Due to negligence on their part and not checking my unit properly. STAY AWAY FROM THIS COMPANY.

I was recommended and he did not disappoint. He was punctual and explained every process to me. He…read morecleared my washer from backing into my sink and the kids bathroom tub from clogging. He was finished with the job within the hour. He has been added to my contacts as my plumber. Thanks again for getting my household running effectively again. WW

Redman's Drain Cleaning Company was very efficient in handling a plumbing problem that arose in our…read morehouse. The communication was great from the moment I contacted them until the problem was resolved. I would recommend Redman's Drain Cleaning Company to anyone in need of a professional, knowledgeable, and experienced plumber in the Mobile area. Thank you very much for helping with our plumbing issues.

Condensation caused a terrible leak in my system. Daniel and his team diagnosed the problem, quoted…read moreme a very reasonable price, and installed the necessary protective devices to keep the same problem from reoccurring. They were very kind and efficient. I recommend them highly.

You CAN trust them to handle your home warranty repair! We've had some terrible experiences in the…read morepast by repairmen who were assigned through the home warranty company. Comfort Breeze doesnt fit into that same category! They came and assessed our unit, kept open communication when parts became delayed and then did a great job completing out repair! I will request them again in the future!

I bought a brand new whole house generator from them within the last two years and pay them an…read moreongoing service contract fee, but the unit does not work and when I call them to come out and fix it, even though I'm already paying them to do that, they don't come. Save your money or use another company. Some call that breach of contract, I call it theft.

I have been doing business with this company for many years…read more Yesterday, I was very impressed that DJ (AC technician) showed up on time and had our issue -a bad wire repaired quickly and air conditioning restored at a cost I found very reasonable. Job well done! I'll give you guys five stars! I highly recommend this company. Thank you so much ! Dan & Ansley McDaniel Mobile Ala. 251-232-8470

Very professional and courteous, very knowledgeable and explained the problem and solution to me…read moreclearly. Came same day I called and had us fixed in less than an hour. Highly recommend this company!!

regular maintence, excellent service, knowledgeable-friendly techs. If there is a problem it is…read moreexplained and solved. There are reliably on time.

I have used Farnell for over 10 years. Service has always been great. Each year the technician…read morelets me know the status of the units. As we approached 19 years of age, he suggested the units were nearing failure. I learned that Costco had a special on LENNOX units and Farnell's staff planned tge installation to account for the weather, got both units installed and I got a 15% refund from Costco. The new SEER 16 units have resulted in a 15% reduction in power bills in spite of Alabama Power price increases.

Referred to this company by our home warranty company Old Republic...this company is a complete…read moreJOKE! Been dealing with air conditioning issues for almost 30 days with this company....they will diagnose one problem....fix it and then something else stops working and then there is a whole different issue....First they came out and diagnosed the problem, ordered the part & said it would take 3-5 business days for the part to arrive, on the 6th business day we haven't heard from them so I called to check on the part and magically it was already in....ok fine, things happen maybe they were busy and didn't get a chance to call, we then got on their schedule which was another 5 days away...they come out as scheduled & the part was put on .....air was back on and then BOOM it goes out again in a matter of a week....they come back out as a service recall and it needed another part...(a different issue) that part is ordered, we wait patiently, didn't hear from them for over 1 1/2 week so based on the prior experience I called the office to check on this second part we had been waiting on, I was told the part was already in & they can come out and put it on within a few days, so we get on their schedule...no problem so before hanging up I asked the receptionist "what is their policy when parts come in, do they normally call to inform the customer?" Because this was the SECOND time I've had to call to check on parts we were waiting on and BOTH times the parts were already in.....the receptionist whom she said her name was CISSY responded VERY RUDELY AND NASTY "AND WHAT DO YOU WANT ME TO DO ABOUT IT?" Umm excuse me how about do your job and have some kind of professionalism when dealing with customers you're being paid to service....I then asked to speak with the owner she stated he was not in...I asked for a contact number she stated she could not provide so I left a message I'm sure he never received....or maybe he did and didn't have the decency to return the call......move forward to the second part being installed on on Friday morning by Friday night the air was out again...I called the after hours answering service & their on call technician came out & inspected everything and said the issue was the part that was just put on that morning it was installed incorrectly by the technician and he had to redo the entire installation.....he finished everything and the air was working for about 24hours BOOM air back out yet AGAIN.... I called the on call technician back & he came out again and apparently it's yet ANOTHER DIFFERENT issue now that needed another part that had to be ordered...all while temperatures outside reaching the 90s....no sense of urgency, compassion or even empathy for ongoing issues THEY AREN'T COMPETENT ENOUGH TO FIX! I have been more than patient with this company .....Finally I called Old Republic home warranty company and filed a complaint and requested a new service company! If you are dealing with this company through your home warranty....RUN....& FYI you do not have to accept anything less than good quality service...you can call the home warranty company and request a new service provider!! 0/10 WOULD NOT RECOMMEND this company!!!!

Used them for 15+ years. Dependable and knowledgeable. I've never had a bad experience. Highly…read morerecommend!