Front office staff is so kind and welcoming! We got in right away without a wait and met the most…read moreamazing medical assistants. The doctors were very knowledgeable and helpful.

Dr. Leff lied right to my face and said he was going to do one thing and did the complete opposite…read more It makes it pretty hard to trust him to have my best interest in the course of treatment. His front office staff is difficult to deal with and not very helpful at times. Some of them can be VERY rude. I had a worker's comp situation a few years ago because I broke my foot at work. I had trouble getting a claim established and it took several months to get a claim number from my employer's worker's comp insurance carrier. I explained the situation with Cindy and she said I could run it through my health insurance and then if I got a worker's comp claim number they could reprocess it so that's what I did. When it came time to reprocess the claims, she was very rude and made it seem like it was a huge burden and clearly didn't want to allow me to reprocess the claims but that's the only way the worker's comp was going to pay for it. So I paid $95 on copays so they could get paid and so there weren't any delinquent bills. They reprocessed the claims and then only refunded me $30 of the $95 I paid, a year later. Fast forward a couple years, I need to see them related to the worker's comp claim again because my ankle is bothering me...and their office manager or whatever her title is, Stephanie Walker, calls me to tell me that they will be billing my health insurance and will refuse to reprocess the claims if I don't open the worker's comp claim before my appointment. Clearly she does not want to deal with worker's comp at all and sees me as a burden and not worth their office's time. That's the tone of voice she used with me. She made a comment that she would have to bill me as a new patient because I haven't been seen in 3 years. I asked for clarification on this because it seemed odd since i should be considered an established patient. She clearly did not feel that she had to explain this to me based on her tone of voice. She states that it's common practice everywhere not just their office to do that. I said that I've never run into that where they treat you as a new patient just because you haven't been there for a while. And she says "I didn't know you were a medical biller!" Like that is totally uncalled for, inappropriate and unprofessional. I was just asking if she could explain what she meant by her statement and why that was. They also stated that they will bill to my personal health insurance and will refuse to rebill to worker's comp. I'm having a hard time getting the claim reopened and they want documentation that my current situation is related to the initial injury. So there's no way around the doctor's office having to rebill to worker's comp if it's deemed related. Their unwillingness to help and the way they can't be bothered to do their jobs is unbelievable. Front office staff could use some lessons in customer service and bedside manner. The fact that the office staff is unwilling to work with you, makes it hard to find good enough reason to keep going to this place. It's not my fault I had a worker's comp claim. It's not my fault the timing didn't line up between getting a claim number and seeking help. Do you even care about your patients? Wtf? I'm just so floored by the attitude of the staff. I find it odd how Dr. Leff could let his office be run by such miserable, unfriendly, and unhelpful people but you know what they say... the fish rots at the head. It makes me want to find a new provider. I don't think I can keep going to a place that treats their patients like this. However, I feel as though I must go back since this issue is related to the first injury since they saw me the first time. I'm at a bit of a loss as to what to do. Come to think of it, I've had quite a number of problems with this place. From problems with the admins to numerous billing problems. And they have something against communicating by email. Well why do you have an email address, a contact form, and an online portal if you're not going to allow your patients to communicate with you through them? If you want to be treated like crap by the office staff and lied to by your doctor, you can go here. Otherwise, choose somewhere else. Oh and they told me they were discharging me from the practice after they got wind of this review. Rather than try to fix the problems and correct things and take it as an opportunity to improve... they tell you not to come back. I was already planning to change providers but it shows you just how much they care about their patients and making things right. What's the point of asking for reviews if you're only going to be ok with the positive ones? Take it as an opportunity to improve and make things right. I'd avoid going here if you can.

Just had my second knee procedure done with Dr Guettler, Meniscus tear…read more.. He is a surgical stud. I was in bad shape and had waited longer than I should have. Experienced zero post operation pain, minimal swelling and 14 days later am walking on my knee almost pain free. His practice and team are first rate. Thanks for fixing me up Dr G

I came in to have my knee looked at since I was having trouble extending it and was in a lot of…read morepain. Dr. Swift quickly evaluated the issues and let me know I would have to have surgery because I had a torn meniscus. After MRI and X-ray it was confirmed. Dr Swift preformed surgery on me with in the week. After surgery I met with Dr. Swift again and he spent time with me to help me understand my recovery. He was very attentive to my needs and questions. My recovery and experience has been great. I try to send everyone I know to Dr. Swift.

Compassionate, skilled and understands the importance of a quality life. Did an awesome job on my…read morehip. He has a great team that puts you at ease. A great doctor.

Dr Mackey is an outstanding orthopedic surgeon. I went to see him after an unpleasant experience…read morewith another orthopedic surgeon from the Ascension Providence health system & I am very glad I sought a 2nd opinion. Dr Mackey was very kind, knowledgeable, personable and caring, took a lot of time with me and I actually now have a different prognosis and treatment plan from him. The other surgeon wanted to perform surgery which it turns out is not only not necessary but was wrong. He never shared my x-ray with me or answered any of my questions or concerns. He said I had arthritis which it turns out was incorrect, I do not have arthritis or need surgery, just some inflammation which can be treated without invasive intervention. I would highly recommend Dr Mackey to anyone without any reservation. He is a wonderful doctor and his entire staff treated me with respect & caring.

Dr Banka was an outstanding surgeon ! He did a total knee replacement last February .The pain has…read morebeen manageable - 4 weeks I can walk across Somerset mall !!The entire team his PA Mark and his nurse guide you through the journey , so you feel you have a team that is accessible.They even give you a wrist band to wear with a phone number that is the Henry Ford Joint -Help Line .Dr Banka thank you for gifting me a knee that does pain anymore .I pray more people have this experience .

This doctor canceled my surgery the day before it was scheduled. He claimed his partner thought I…read morehad bone cancer. He scared me and provided no follow up. Left me in severe pain with no suggestion for interim treatment. I've never had a doctor treat me with such a lack of care or compassion. Shameful behavior.

In June of 2020, I had a less than desirable breast reduction from another surgeon, and two more…read morefailed surgeries to correct it. Really, I'd lost all faith in doctors and thought that I'd make the best of an awful situation. Three years later, I reached out to a friend for advice. She gave me Dr. Tanzman's information, and in April 2023 I scheduled my consult. From the moment I walked into his office I had a sense of peace. After speaking with Dr. Tanzman I knew that this is where I was meant to be. Dr. Tanzman is nothing short of amazing. He is thorough in his examination, listened carefully to my concerns, and then made excellent recommendations; he is compassionate. I had breast augmentation and scar revision on May 9, 2023; the results are beautiful! I highly recommend him, and will most definitely use him in the future. The staff is very pleasant and professional. I don't feel like a number when I walk in, I feel like a part of the family. Thank you, Dr. Tanzman, for restoring confidence in myself!

I had Brest augmentation first. my implant was sliding out of my left breast and would try to go…read moreto the middle of my breasts almost on to my breast bone. dr Chau kept telling me it was ok that once I healed it wouldn't. thank god I did my own research to learn how to make it heal properly. He then did a second procedure a few weeks later. he told me that he does back to back procedures all of the time. After my tummy tuck my incision opened while I was still in the hospital when the nurse tried to get me out of bed. Dr Chau told the nurse he was out to eat and it wouldn't be until the end of the day that he came and he did not believe my incision opened because that doesn't happen. He finally got to the hospital and found it was open. He sewed me close in the hospital room in a non stream environment. My healing process was absolutely terrible. I have photos of my infection growing that my husband would send dr Chau and he would say "it's normal". My whole back ending up opening again at home due to the infection. I went septic before dr Chau would see me. I ended up having to go to the ER and have a surgery to scrape out infection and close me back. My stomach is crooked, my belly button is crooked and half of it hangs, my boobs are different sizes and definitely nowhere near what I wanted. I wouldn't trust dr Chau to work on my worst enemy. I beg you to go somewhere else. This man should not have a practice.

If you're looking for physical therapy from a provider that gives personal attention, is…read moreprofessional, knowledgeable and enjoyable to be around, then look no further. You spend your entire time 1-1 with either Tom or Andrew as they demonstrate exercises and monitor your form. There is no factory feel at Triumph. I have been a frequent flyer for 2 knees and a shoulder and have never felt disappointed with my experience. I have referred several friends and family members and they also have been satisfied. The office is very organized yet flexible. Best of luck with your recovery.

Great place for physical therapy. Tom, Andrew and Cindy were all wonderful to work with either…read moregetting therapy or scheduling appointments. Tom and Andrew took the time to work on my problem and to figure the best way to help me get better. The happy faces and smiles you get going in the door makes the process of getting better easier. Can't say enough good things about Triumph PT. Thank you to all of you.

This is the best sports medicine clinic around. My doctor, Dr. Goitz. is top notch. This is what…read moreI remember the most. Not crowded. Friendly staff and the 'Desk'? is not 'bad' (see review by 'bad patient' done on 08/10/2017 (bad review)... Going for my second evaluation and 'tune up after injuring my rotator cuff in right shoulder. 1st trip 2 years ago were complete success-without surgery! Been motorcrossing and doing martial arts and working ever since. Now going to take it to the next level. Don't take the first review from the guy that obviously needs a 'different kind of doctor' and someone to lick his wounds for him lol. Do yourself (and your body a favor) Go here, you will not regret that you did. If recommended physical therapy by all means follow up as advised and remember you only get out of it what you put in. The best path isn't always the easiest!

This review is based on 2 experiences with this facility. For my first appointment, I left my house…read morea little too early so I arrived at 1:30pm for my 2:00pm appointment. The staff was extremely friendly and welcoming. They didn't take me back until 2:15. The doctor did not come in the room until sometime around 3:30pm. I went to ask if they perhaps forgot about me (this actually happened to me at a different place) and they assured me that this long wait is normal. What? If it's normal then perhaps trying to come up with a solution for this issue would be beneficial. My only bit of solace was knowing that they close at 4:30 so I knew I couldn't be there forever. My appointment lasted under 10 minutes. I had another appointment and because I waited so long the first time, I wanted to arrive exactly at my appointment time. I misjudged the time and would be 10 minutes late. I called though to tell them and I was put on hold. They informed the doctor and he said we would have to reschedule! lol! The person on the phone was super friendly and apologetic but I think it's insane that I can wait so long for my appointment the first time which is "normal" but they couldn't take me 10 minutes late?!? It makes me feel as though they really don't care about me as a patient. At all. I'm in pain and my appointment was just for a steroid shot.

In October 2023, Dr Bono and his awesome team operated on my spine & gave me my joy back! Now I'm…read moreenjoying traveling, my yoga practice and dancing again like I did 5 years ago. I'll be forever grateful Barbara

first off, you need to know that in a bicycle crash in 2019 I broke 2 vertebrae in my neck and…read moreruptured the disks. 4 years later (and late) I decided to stave off further deterioration and seek help. Dr. Bono, his staff, and the staff at Providence Hospital in Novi were exemplary. I cannot say enough wonderful things about my care both during my surgery (fusion of c5-6-7) and my recovery in the weeks immediately following the surgery. This is still major surgery, and not to be taken lightly, but if you need to do it, as I felt that I needed it before it became much too late, then I would highly recommend the services of Dr. Bono. He was attentive to my needs, and my questions and concerns were answered promptly and effectively via their patient portal.