Went there shortly after office was open with a broken molar. Dr. Kingston very honest...said it…read morecould be fixed but no guarantee if it would last a year or a few days. I wanted it pulled. After x-rays he told me he was not comfortable pulling it bc the way the roots were just in case something went wrong. Appreciated his honesty. The office set me up with the oral surgeon I asked for to pull tooth. So glad he accepts my new insurance and am looking forward to going back...not something normally said about going to a dentist.

I have been a patient at Healthy Smiles since October, 2011. In the past, I have had an extremely…read moredifficult time dealing with dentistry, ie, I don't like pain and I don't like going to the dentist. After seeing an ad, I decided to call and schedule an appointment. I am so glad I did! They have an extremely compassionate workplace that makes the patient very relaxed and welcome. My hygienist, Leah, has been an absolute dream and makes me very comfortable and relaxed, even at time I would normally have been panicked. I now enjoy going to the dentist and my smile is brighter than it has ever been. If you are phobic about dentists, please give this place a try.

I had an issue with billing and posted a review about my experience. I was actually contacted by…read moreDr. Genetti she wanted to know what exactly was the problem. After I explained she informed me that she would address my problem and said they would reimburse my full amount. I was really surprised and thank her for helping me out. Within 3 days I had a check in the mail. The fact that Dr. Genetti personally contacted me and took care of my problem shows she cares about her patients. Also, the dental care quality I received was excellent.

I am out of network for my dental insurance. But I checked with the insurance on what kind of…read morecoverage I would have for a comprehensive evaluation and if they used code D9310 for billing my insurance would cover 80% of the $250 charge. I called 2 times and informed billing about the code and when I went to my appointment I made it clear I didn't want to have the evaluation if they used another code. I was told on the phone and at the appointment they would use that specific code. When I want to pay the bill at checkout they told me total bill is $445. I had to pay out of pocket and they would send to my insurance company. The other charge was for Radiographic imaging. I thought everything was part of the evaluation but I paid it thinking the insurance company would pay 80%. They did not use the code number I gave them for billing and out of $445 charge the insurance company only paid $66. When I called billing about this matter they said they don't use that billing code I questioned why 3 times they told me they do and gave them the code each time. This was a problem for me due to being out of work from surgery and didn't have a lot of money to spend for a consultation. I feel I was lied to and not properly informed about the additional charges for the Radiographic. Needless to say I will not go back for the second consultation to discuss what dental procedures they recommend.

Great Experience as a new patient @Lanco! Shelly was amazing and caring. She even texted me…read moreafterwards to check in with me. Probably the best dental experience I have had hands down!!! Only thing is I wish they were an in network provider for United Concordia dental, I had to pay out of pocket. Otherwise 5 star experience!

Truly a 5-star office. Dr Gibson is very gentle so it's not hard to feel relaxed and comfortable…read more Mandie and Danielle are super nice and helpful with all of the insurance etc.

I highly recommend Lancaster Smiles! Everyone at the office is caring and kind, and they do…read moreexcellent work. They have been especially understanding and flexible during COVID, and I'm so impressed with the cleanliness of the practice. They were quick to get me in for a cleaning, quick to take care of my filing and worked with me and my insurance to get an affordable night guard. If you need a new dentist. Look no further!

Dr. Funk has been my primary dentist for 3-1/2 years. Hes been great to me and they have fair…read moreprices. They have tvs in the room and massaging chairs while your getting your teeth cleaned. They are always friendly and work with you. :)

Best dentist in Lancaster, PA! He's is very knowledgeable and sensitive to dental phobic patients…read more His staff is top Notch! Office is top of the line and super clean. In the afternoons they offer wine

By far, Dr. Stevens and his wonderful staff are the best dental care experts that I have…read moreexperienced in my 40 years of dental care. The office is contemporary but warm and the rooms are uber cool as well. If you are looking for the latest dental science and affordable prices look no further. This office scores a big fat 10 with me!

Friendly, professional care! Very little postoperative bleeding, which has been an issue in the…read morepast.

While the original appointment went well and I was seen by a dentist and the endodontist I needed a…read morefollow-up. I was told that the specialist was only in the office for a limited time and that I would have an appointment this month (January 2025) and that I would be called once the scheduled days were finalized. After not getting called I called and was told that I could be wait listed for NEXT month. That was never the plan. I am disappointed with the information received and would never recommend them EVER!!!!!! IF I could rate 0 stars I would

Let me preface this by stating that my father is a dentist, so though I may seem a bit critical, I…read moredo know what I'm talking about. The staff is pretty friendly and the hours are very accommodating, which is a huge plus; and they do work with most insurance companies. My first issue is that you're required pay for at least half of the procedure upfront whether you have insurance or not. That means depending on how much work is needed the cost can range from somewhat expensive to nearly unaffordable. Due to my particular situation something needed to be done immediately and even though they were aware of my dental experience I felt like I was dealing with a used car salesman instead of a healthcare provider. The procedure was quick for having 2 cavities drilled out in preparation for upcoming root canals leaving me to suspect the filling was not substantial. I came back 2 days later (fortunately seeing a different dentist) and found my hunch to be correct. Considering I paid $400 which was only half of the first two procedures (with several more coming) I'm not thrilled with what "care" I've received so far.

This dental office consistently cancel appointments. This last time they did not even bother to…read morecall. When we have been able to be seen, we were there for over 2 hours for two cleanings. They overbook themselves and you end up waiting or they cancel. This used to be a reputable dental office before Smiliebuilderz bought them out. We will be finding a new dentist.

After years of what I thought were good dentists, I went to Dr. Frank who with the assistance of…read morehis fun, energetic, and professional staff and his state-of-the-art digital imaging and x-ray equipment showed me that all of my fillings were leaking and because of this, several teeth had cracked and needed crowns. Needless to say I'm quite happy with the results and feel that I can trust the judgement of Dr. Carano and his staff implicitly.

Dr Cerrano doesn't work here anymore. Very disappointing. Office Staff aggressive about $…read more Assistant nice. Lady dentist nice but maybe didn't do enough. Male dentist inexperienced and didn't finish the visit. Left me sitting there in agony after a painful and difficult procedure. Will NEVER go back. Don't waster your time and $ like I did...

This is no longer Loeffler & Pitt dental. Sad for us, it was time for them to retire as we all do…read moreeventually. My whole family, including my parents were patients of theirs for 30 yrs. We had moved from Lancaster for 7 years, now permanently back. When I made an appointment to re-establish care, I was not told of their retirement plans and that the business was being sold, until I arrived for the appointment last February. Shocking was to say the least. I had to check to even see if I was in the right building. Not much of a problem with the new hygienist (still wasn't L & P quality) but I had to return as I knew I had a filling that needed to be replaced. This is when it got ugly. No introductions were made, half the time I didn't even know what was happening as nothing was explained, it was just done, by a dental assistant, not the dentist. She called Dr. Pandit in to look at it and he says it's fine. I finally ask for a mirror and almost passed out--the tooth she worked on was now lower than the tooth next to it. These are my bottom front teeth. Dr. Pandit said that that didn't matter because when you close your mouth you don't see the lower front teeth. Are you kidding me?! Oh yes, he didn't even want to refill the porcelain filling to begin with because "it's on the back of your tooth, no one will see it and those fillings don't last long". I had mine for over 50 yrs. The back of the tooth is still rough, and now he saws down the tooth without the filling trying to level them up. Well after seeing what he did in the mirror (which I was never offered, gee I wonder why) he's now ground down the two teeth into a v shape in the middle. That's when I took off my bib and started to get up. Dr. Pandit suggested I go to a cosmetic dentist or orthodontist to fix his mess. Really?? What a pity that a wonderful practice that I referred several people to over the years, is sadly no more. Don't use this practice, they are horrible.

I used to be terrified of going to the dentist because of bad experiences when I was younger. Dr…read more Pitt and his amazing staff have taken that fear away. I have had fillings, a crown, and various other dental work done here and all with the care and kindness needed for a scary visit to the dentist. All the staff is great, but Wendy, Sue, and Rose always go the extra mile. Wish I could give more than 5 stars!!!

This is Nate's husband Matt giving a review for the 1st time. So I'm a regular patient with the…read moreSmilebuilderz on Rohrerstown Rd. but I had an appt. for today at 6pm at this location because I wanted to be seen ASAP for toothaches I was having. Now I work in Harrisburg, so thankfully I was able to set this up without having to leave work early. And surprisingly, I even had just enough time to pick up Nate at home in E-town & made it to my appt by 5:45. So far so good. What was not good was the wait, which wasn't explained either. By 6:20, I politely asked the receptionist when I would be seen, especially since I arrived so early (with no paperwork to fill out.) This was also after 2 different patients who both arrived at least 10 minutes after me had been taken back before me. It wasn't until almost 6:45 that I was finally called back. So I was literally waiting for an hour. I'm happy my teeth x-rays were updated, but I didn't expect the bulk of my evening to be taken up by a dentist visit when I only seem to have a nerve problem in my gums.

It was great before it was bought. I would now give it zero stars!!!!!! Everything about the…read moreexperience in dealing with them has been absurd, frustrating, and terrible. We were already on the fence about continuing with them because of the terrible customer service but after this latest episode with their worthless call center not being able to reschedule us for four months after they called to cancel our appointment the day before for some unknown reason. We are looking for a new dentist! Save yourself the time, headache, heartache, and find a different dentist for your kid! Don't waste your time and trust on your kids teeth to SmileBuilderz like we did. I am ashamed of myself for trusting them and now my daughter's teeth will be negatively affected by their poor management of the business.