It was great before it was bought. I would now give it zero stars!!!!!! Everything about the experience in dealing with them has been absurd, frustrating, and terrible. We were already on the fence about continuing with them because of the terrible customer service but after this latest episode with their worthless call center not being able to reschedule us for four months after they called to cancel our appointment the day before for some unknown reason. We are looking for a new dentist! Save yourself the time, headache, heartache, and find a different dentist for your kid! Don't waste your time and trust on your kids teeth to SmileBuilderz like we did. I am ashamed of myself for trusting them and now my daughter's teeth will be negatively affected by their poor management of the business. read more

Horrible place!! Don't go!! Stay away!! I wish I had listened !! These people are the worst ever!! I have severe PTSD due to a previous dentist. They had zero concern for me or what I was going through and treated me like a criminal and kept a person an my door like I was being held without bail. They did nothing for me except made my situation worse and sent me out of there screaming in agony! It took them 5 times to learn how to use a blood pressure cuff then got mad at me because they are too dumb to know how to use such a complicated piece of equipment. I wish I would have listened to the posts STAY AWAY!!! read more

Office people very nice! I left with more paper work for crowns the Queen of England! DR DIPTAK needs his social skills sharpened.. Not very personal..Every person who leaves office needs a wagon to carry treatment plan..They march out in herds of cattle..Thought there was a giveaway..over booked appts and if you plan on getting work done bring deed to your house read more

This dental clinic is absolutely terrible. The staff is rude, the service is slow, and they don't care about patients at all. I had a horrible experience and will never come back. Avoid this place if you can. read more

Cancel appointments without letting you know. Also treat you like cattle when you do get in. Also never have openings. Zero!!

I when their to fix one tooth and they said I need it a deep cleaning, so I proceeded on one side, then they said I need fix other tooth which I didn't have no pain but I had to get it done before my other deep cleaning on the right side of my mouth. Then they gave me an Asian dentist which she did some of the work and finished by a student assistant which didn't know much. So by the time most of the work was done on all my teeth was bad. They only say, you need this, that, and maybe other work so they can rack a big payment charge to the insurance or your pocket. Those people are a fraud and fraudulent. I don't recommend them. They all are the worse including the entire staff in the front office. All their dental offices are the same. They need to be closed down. They are bunch of assholes read more

Today when I took my mother to get a teeth cleaning with the hygienist Elena, (who seemed good last visit), she looked at the records and said we had been there twice in october and was confused. I told her we had been there once. She showed me the computer notes describing a visit that was made up by someone, it never happened. She got the office manager Jim Bournelis to look at the notes and then he basically told me we were there because the notes said so. I said no sir, we weren't there then. He became aggressive with me saying I'm wrong. I tried to tell him and even asked for help to clarify why this said we saw Dr. Park for a consultation when we didn't, maybe some mistake. He accused me of lying and wouldn't listen to anything I said. They finally saw it was a mistake. No apologies, nothing. Now they are freezing my mothers records. PLEASE BEWARE of SMILEBUILDERZ, Crown Ave. Horrible Experience! read more

They told me I had 7 cavities. I went in to get one side filled and chose the left because it was 3 versus 4 on the right. They were going to do that right side that supposedly had 4 first. I was nervous and asked if they could do the 3 on the left first and they did. A couple days later I was going to go in to get the 4 on the right filled, when they called and said they don't know why I was told I have cavities because they don't see any on the right side. That obviously makes me wonder if I even had the 3 cavities that they said I had on the left side. I should have listened to all the reviews I saw about this place being terrible, but now I learned for myself and will not be returning. read more

Please Folks, beware of this place! Try and find another dentist. I made the mistake of bringing my mother there because she was in their system and I'm new to the area. They almost extracted teeth that didn't need to be. They also falsified records and denied it. This is the Crown Ave. location. read more

I wish I could give Smilebuilderz zero stars! Please save yourself, your money, and find another dentist, any dentist. Not only was I a patient here, but my children as well. Recently I've changed providers because they are crooks! White collar criminals! Nickel and dime you for every cent you've got. They recommend root canals to line their pockets. They told me my kids had cavities that our new dentist said they don't have. Even said, "They do things differently there, I'm not surprised." In the ten years we've gone there, never once did I ever speak to a scheduler that sounded happy on the phone. They always had attitudes, never friendly and provided poor customer service. I've filled out numerous surveys detailing my poor experiences and never once received a follow-up call or email to apologize and or try to resolve the issue. My last interaction being the worst. My new provider asked for X-rays to be sent over and Smilebuilderz charged me $35, as well as having to wait three weeks for them to be emailed. I requested a supervisor to dispute the fee and was told the fee applied, then not because it was provider to provider, than told again it applied. I was told the office manager, Jim, would call me back and I never received that call. I called back, left Jim a message and still no call back. I checked with the Department of Health who confirmed that in the state of Pennsylvania, I can only be charged up to $1.60 under 42 Pa.C.S. §§ 6152, 6152.1, yet $35 is what they charge, just because. I ended up filing a complaint with the State Board of Dentistry, which I told Jim in my message I was going to do if he did not call me back. I called my new provider to ask if this was normal practice and they stated that they had never heard of this before, even from their patients who came from Smilebuilderz. Since I never did receive that call back, I ended up disputing the charge through my credit card company, which I also told Jim I was going to do. Simply put, they do not care about patients, just the all mighty dollar. Leaving them is one of the best decisions I've ever made. I regret not having done it sooner. Criminals. Dr. Skiadias should be ashamed of what his business has turned into. read more

I've been trying to make an appointment here for a WHILE. I need a root canal, BADLY. And I keep scheduling an appointment, and they keep calling to tell me that my insurance is canceled? But it's not?? I've called my insurance so many times to confirm it's not canceled and they still don't understand for some reason? I've had so many appointments canceled and I still need that damn root canal. And second of all, it's $900 some to get an elongated cap!?!? I told my nurse that I don't not wish to have that done then, then the nurse leaves to go and talk to the dentist, (I never got to speak to the actual dentist himself) then comes back and says 'he said he won't do the procedure without a fixed elongated cap.'. Like why??! I can't pay for that!? Luckily my grandma was willing to pay, but still. But still I'm waiting for an appointment to even be scheduled. Also, I was sitting in the office, CRYING, because they told me my own other option was to get my tooth pulled. Like wtf!?! And at least the one nurse was trying to comfort me, but it was horrible. I'm 18, and I don't want my tooth pulled so young. read more

To say this was the worst medical experience of my life would be an understatement. I am writing this review as a warning for anyone with UPMC state insurance who has been referred to Smilebuilderz. I scheduled an appointment with SmileBuilderz on Crown Ave. for 4 wisdom teeth extracted and an impacted molar which took over 3 years to schedule due to my insurance not being able to provide an out of network referral. The tooth became broken in November of 2021. Not until April of 2024 was SmileBuilderz able to schedule me for surgery with no upfront fees. Turns out this was all a lie. What happened next was one of the most horrific instances of greed, lack of caring of clients, dishonesty, and pure physical pain I have ever experienced with any company, not to mention a licensed healthcare provider. 1. I was lied to by the nurse before the surgery stating I would receive an analgesic injection that would last up to 3 days and I would have no need for pain meds. Despite the out of pocket cost being $300. All they gave me was lidocaine, in addition to my anesthesia. I had indicated to SmileBuilderz over 9 times in the preceding month to the surgery department that I was allergic to over the counter pain medication. I was reassured that the doctor would have an alternative ready for me, and I would have no need to worry. Turns out Dr. Ali, a surgeon (who would not show me his face), or was listed on Smilebuilderz website did all communication from one of the secretary's answering the phone. My blood-pressure before the surgery was 184/20. When I awoke from anesthesia I immediately felt overwhelming pain, saw bits of my tooth and jaw on the floor, and a nurse yelling "Please don't swing at us." Turns out all the office gave me was a small dose lidocaine that had nearly worn off by the time I woke up. I was told the Dr. would call in a prescription for an alternative pain at my local pharmacy. Upon arriving at the pharmacy the pharmacist indicated to me that Smilebuilderz cancelled the prescription, due to me being allergic to Ibuprofen. I was instructed to purchase over the counter pain meds that I had already indicated to Smilebuilderz I was allergic to. At this point I was losing massive amounts of blood, (over 3 pints), and in the worst pain I ever felt. I collapsed in the Pharmacy. I had my driver take me home where I called an ambulance and was rushed to the hospital. Hospital told me I lost about 3 pints of blood, and the inside of my mouth was filled with cuts, and appeared as if an infection was starting. 2. Upon contacting Smilebuilderz from the hospital, I was placed on hold by another secretary when approximately 20 minutes later I was hung up on. Second time I called I was met with a very rude and unprofessional woman who claimed to be the the Surgical director of the office. She had indicated that the Dr. (Dr. Ali) had made no notes of any complications which occurred during the surgery. After being placed on hold yet again while at hospital, the woman purporting to be the director of Surgery came back on the phone and told me the assistants in the room confirmed what I had said, and after I started freaking out I was told it was " my fault" for acting so upset, and that my hypertension was causing me a high blood pressure. And that I needed to bite down on gauze which was causing me to wretch and pain and cry uncontrollably. After a brief exchange, and asking them why they cannot provide effective pain remedy, I was hung up on yet again, with no return call. 3. Dr. Ali butchered my mouth and provided no plausible pain remedy. And without any recourse on the part of SmileBuilderz whatsoever, I was left. 4. The fact this place is still open and not subject to various class-action lawsuits based on all the negative reviews, and damage this greedy healthcare conglomerate has committed against the public, is beyond my comprehension. 5. One day Smilebuilderz's incompetency will result in someone's death, and I truly believe Dr. Ali and the nurse who treated me should have their licenses revoked for such dishonest care. 6. Whatever you do, DO NOT, trust the people working the call center at Smilebuilderz. These people do not have medical, or science degrees, and will say anything to convince patients to allow them to charge your insurance. Money is the only thing this awful establishment cares about. Even if that profit they earn results in the perpetual suffering of their clients, and risking their life. 7. This place does not even deserve a rating. It is a danger to the community in Lancaster, and has been exploiting hapless citizens since its' doors opened as a result of the arcane capitalist owners who's only mission in life is to exploit financially struggling people. 8. If you get out of this place alive, or without poor quality service, or detrimental undue-suffering, I would consider yourself lucky, and run away as fast as possible. read more

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I am extremely disappointed with Smile Builders and their handling of adult dental appointments. While our children's experiences here have been fantastic, dealing with their scheduling and communication for adults has been a nightmare Six months ago, I contacted Smile Builders to schedule a routine dental cleaning for my husband. I was informed there was a six-month wait, which was frustrating but understandable, so we booked an 8 a.m. appointment for this Friday--a time that worked perfectly with his busy work schedule Earlier this week, they called to inform us that due to a staffing change, they needed to reschedule his appointment. Ultimately, we settled for 5 p.m. today--a frustrating compromise since no early morning options were available for weeks Then, just ONE hour before today's 5 p.m. appointment, I received another call saying Smile Builders does not accept the insurance we have on file! Not only is this unacceptable, but how did they fail to mention this critical issue at the time of booking, anytime over the last 6 months or even when they called us last week to reschedule? Six months of waiting and rearranging our schedules--all for nothing. On top of all these issues, what makes this even more infuriating and frustrating for us is that my husband has been experiencing significant pain in his mouth. Now, we have to start this entire process over--finding a new dental provider, securing an appointment, and scheduling care. Who knows how long it will take to get him the help he needs through our insurance. This entire process has been a waste of time. While Smile Builders has been wonderful for our children, I cannot recommend them for adults. Their inability to manage adult appointments with professionalism and communication is unacceptable. If you value your time and reliability in your care, look elsewhere read more

Doctor stated he did not feel comfortable performing the procedure scheduled for my spouse. My spouse was told several weeks ago that only two people in the county could perform this extraction. During the visit -- in the chair--after waiting several weeks in pain, was presented with paperwork to consent to a root canal being performed -- something more than 2 people in the county could've done weeks ago. After my spouse left due to this bait and switch, he was told that the doctor felt comfortable performing the original procedure. This does not inspire confidence in the doctor's ethics, nor their competence, when the only thing that changes their comfort level with performing a procedure is money walking out the door. Truly shameful. read more

The dental assistants Angie and liz are really unprofessional people . they really seem to hate there jobs . i was super nervous due to the fact i was getting surgery done and these 2 individuals sure didn't make it any better . i would not recommend this place at all ! this place sucks ! they are literally so incompetent and ghetto it shows . i would say the procedure went well other then liz waking me up to a tap on my arm saying wake up surgery done .so aggressively these girls need to get retrained in how to treat people . they act like children in this place . read more

Do yourself a favor do not use Smilebuilderzs in Ephrata for your dental needs. I had all teeth removed in order to get dentures they promised they would call when dentures were in i never heard from them so finally i called after many months and they couldn't give a straight answer as to if the dentures were there . Once established that they were DEFINITELY at the location they proceeded to tell me i could not have the dentures that belong to me, that is unless the dentist put them in my mouth. I refused , i just want my dentures without further services but they straight out refuse to give me my dentures unless they do it their way. I do not trust them. I have filled a complaint with the dental board and have spoken to a law firm. Withholding someone's property is theft ! These people lie about appointments, services etc. They never give straight answers either. After reading other reviewers i am appalled and can not believe they still operate ! One star is one too many they should be shut down. read more

DO NOT RECOMMEND!!!! The Spring Valley Road location is CONSTANTLY canceling my children's cleaning appointments. My children are now way overdue for their cleanings, because they have been cancelled a total of 6 times now! 1st time...ok, 2nd time...a little annoyed, but ok, it happens, 3rd time...really?, 4th time...OK, NOT OK. Then I was told that there will be a note/flag in our chart stating "DO NOT RESCHEDULE APPOINTMENT - AT ALL COSTS", due to amount of times cleaning has already been rescheduled" BUT It continues!!! Each time, they even call to confirm the appointment 2 days prior and then call the day of to cancel it due to "staffing issues" and state they "are down a hygienist". This has happened SEVERAL times in the past 4 months over at SVR location! They definitely know that they do NOT have enough staff to carry out the appointments that they have scheduled 2 days from the day they are calling to confirm! Buttt...even if they don't (giving the benefit of the doubt here...) they call and leave a message threatening that "if YOU don't call back to confirm within 24 hours from the message they are leaving they will CANCEL your appointment" REALLY?! After YOU have CANCELED my appointments, time and time again, that you PUSH for to be done every 6 months (and understandably so, per recommended guidelines) you threaten that and you are the ones who can not even get your patients in? This is absolutely ridiculous! They schedule, attempt to confirm 2 days prior and then cancel your appointment the DAY OF anyway! Confirmed or not? I ask if there is any way to squeeze her in anywhere...in any of the 3 offices (since I now planned to be off for the appt) , even if it is in the morning and I am told (with attitude) "oh, well we have confirmed appointments all morning" OK... and MINE is ALSO CONFIRMED for the evening, SO.....chopped liver??? The level of frustration that our family has with this office and the inconsideration of the staff regarding this CONSTANT issue is a complete shame! NOT TO MENTION the amount of times I have had to rearrange my work schedule and my children's schedules to be able to get them to these appointments, that NEVER HAPPEN! In ADDITION... the last time one of my children was in to get a cavity filled, we were waiting for the dentist to come in and give the novocaine shot. She came in, said hello, and immediately gave my daughter the novocaine shot. My daughter jumped in the chair and I looked over and the hygienist never even applied the gum numbing gel, prior to the doctor coming in. It was still sitting on the tray on the large q-tip! I Immediately saw it and said " you didn't numb her gums first before the shot?". The hygienist turned her head towards me...did not look at me...and said (over her shoulder) "oh, that doesn't do anything anyway" I said "yes it does and that's ridiculous!" The dentist said nothing! DO NOT WASTE YOUR TIME TAKING YOURSELF OR YOUR CHILDREN HERE! DO NOT GIVE THIS OFFICE the opportunity to disregard you and your family in all of these ways we have experienced! The amount of unprofessionalism we have experienced over the past years there is HORRIBLE!!! NOT GOING THERE ANYMORE! KEEP IN MIND: ODDS are, if your appointment is scheduled on a Saturday or in the evening, IT WILL BE CANCELED! Because they are CONSISTENTLY UNDERSTAFFED (especially at the Spring Valley Road location) and they constantly cancel people who are schedule for afternoon and evening! If you DO CHOOSE TO GO THERE, Please also pay attention to whether or not the x-ray apron is on correctly before x-rays, if staffs hands are being washed and gloves put on before hands or instruments are put in your mouth or your children's...and if any instruments FALL ON THE GROUND, that the staff opens a new sterilized instrument to use, because, YES...this has "almost' happened as well! My teenager had this happen and said "umm, that fell on the floor, please do not use that in my mouth", when the hygienist picked it up and put it back on the tray! Mind you, I am venting here, but I am not this B***** or "needy" while in any doctors / dentist offices or in life, unless someone is not taking the correct precautions to keep my children safe, healthy and are not following the office procedures correctly! read more

i went in for a consultation one day and i had arrived almost an hour early. i filled out paperwork and waited......... and waited........... and waited. i started noticing that people were coming in late for their appointment that was at the same time as mine but they were seen immediately and i was still waiting? it had gotten to a point where i was waiting almost 2 hours and as soon as i got up to leave someone rushes out and calls me in. my consultation was to get my wisdom teeth extracted and i was told they'd call me back in a week once my insurance clears it. two weeks had gone by and i got a letter in the mail telling me i was cleared, but smilebuilderz never called me back. i was just about to call and see what was up but after reading these reviews and experiencing what i experienced (which i can only assume was racism) i will not be coming back here and wont be recommending this place to anyone. read more

My husband was scheduled to have his teeth extracted on 8/6. When we got there, they checked his blood sugar (he is diabetic). They told him they wanted his blood sugar to be 200 or under. When my husband checked it at home before we left, it was 197. When Smilebuilderz checked it, it was 212. The woman who checked his sugar was very sweet, but didn't know how to operate the meter. Also, the meter they used has to be calibrated to the individual using it. It's not supposed to be used for multiple people, so it's entirely possible their reading was incorrect. (This was not the fault of the woman testing his sugar, I want to make that clear.) Anyway, the surgeon said he would not do the extraction because his blood sugar was too high. Fine. Better safe than sorry. When my husband went to check out, he asked if he could reschedule and was told he could not. He was told the surgeon didn't want to take the risk because of my husband's diabetes. My husband was given a list of other dental practices that might be willing to do the extractions. We were both very upset. My husband has been trying to have this procedure done since March. The coronavirus made it impossible. He is in a great deal of pain and has been on antibiotics multiple times for abscesses in his mouth. We couldn't figure out why the surgeon was willing to take the risk one day but not the next. None of the practices on the list are taking new patients, and none of the practices our insurance put us in touch with are, either. I left Smilebuilderz a negative review online. I was dumb and didn't tell my husband about it. In desperation, my husband called Smilebuilderz to beg them to see him. He was told, oh, we weren't saying you couldn't come back at all, we were saying you needed to have your blood sugar under control for a while before the surgeon would do it. My husband was told NONE of this. He was told they WOULDN'T take him back, and if they were willing to see him again, why didn't they tell him how long they wanted to track his blood sugar and whether they wanted to be in contact with his PCP or not? The woman on the phone put him on hold to go talk to the surgeon. When she came back, she explained to my husband that they WOULD have taken him, but because I had written a poor review, they decided not to help him. I was so stunned an angry last night that I could barely see straight. I asked them three times to reconsider and they ignored me. I won't spend a ton of time trashing this place. All I will say is, before you schedule an appointment here, if it's not an emergency, look at the reviews and do a search for them on Facebook and Twitter. They have good reviews, yes, but they have A LOT of bad ones. You can find horror stories on social media. I also have a number of friends who, after telling them about our experience, said they had horrible experiences with them. We contacted them because they were the only people in the area who were taking patients for oral surgery. If a business is willing to kick you out for writing a bad review over THEIR failure to communicate, it's a huge red flag. Had they worked with us, I would have given them a positive review. Their business practices don't make much sense. Here I am, giving them an even worse review than the original one. I'm heartbroken that my husband has to continue to suffer because of Smilebuilderz's lack of professionalism and lack of a backbone, but in the end, I think we probably dodged a bullet. Beware. read more

absolutely 100% would never take a child back to this place, I wouldn't even take a dead mouse here. I've never written a review before and this going to be long but that's how traumatizing this entire experience was, not only for my kid but myself as well having to watch it and deal with it. Took my kid in to have wisdom teeth out and the experience was awful. she was put under anesthesia and not even given any recovery time to actually wake up like any other GOOD facility would do. they basically wake you up and put u directly in the wheelchair and you're made to leave less than 5 minutes after the procedure is complete. She awoke from anesthesia screaming her head off, I guess it's a side effect. i could hear her screaming the whole way down the hallway to the waiting room. The nurse tells me to pull the car around where she just leaves me to get her in the car myself. There I was with a screaming child as big as me with a limp body because she's not fully awake, attempting to set her in the car while the nurse just walks away. I had to sit in the parking lot for another hour before attempting to drive anywhere so I could try to get her to calm down. Everyone in the parking lot stared like we were crazy. 3 weeks later she suddenly wakes up with a massive painful lump on the side of her face because she got an infection where one of the teeth was removed. I took her back here because she needed an urgent appt. Wrong idea. The kid literally has PTSD from this episode. The dentist said he was going to numb her to then cut the gum open and scrape the infection out of the gum and bone. well he must be too over worked because Im certain he forgot to actually numb her. I thought that's what he was preparing to do but he was already in there cutting and scraping away like a wild banshee meanwhile she is clenching in agonizing pain, it was painful for me to even watch. She cried her head off again and finally stands up and says "enough god damn it I'm done, I'm traumatized, I hate this fucking place I'm never coming back" it all happened so fast that I didn't even have time to process that he totally forgot to numb her. This place is not like a regular family dentist where they actually take their time and care for their patients. It's all about numbers and money here and how many patients they can see in one day, like a factory almost. I can say that all the nurses are very nice and pleasant but I think I'd be embarrassed to even admit to working here. Fuck this place, fuck those dentists who operate like factory trying to keep production numbers up. If you're just going here for a simple cleaning it may not be THAT bad but I absolutely would never recommend having any sort of procedure done in this place. I wish I would've read reviews before ever coming here. read more

I was just there, I had this very kind nurse. His name was Fady, he treated me with respect and was overall very amazing. My teeth look perfect now and I definitely will be coming back. read more

Smilebuilderz is BULLSH!T. My daughter missed 1 appointment in February (my fault, I was working and forgot) I cancelled her 2 apts in June and July because we were moving and things were hectic, I gave them a call to cancel 96 hours BEFORE the June apt. Called last week to reschedule said apts and they said my daughters account was locked and that a manger would call me back Monday to unlock it. It's now Friday and no call, so I called them. THEY COUNT CANCELLED APPOINTMENTS AS MISSED APPOINTMENTS regardless of how much of a notice you give them! So guess what... your car breaks down, family emergency, out of town, moving and need that day open? If you call and cancel they'll take you off the schedule and remove you from the practice! Fvcking shameful. They're only invested in the insurance companies, not their patients! And then the receptionist wanted to act like it was my fault! I was just trying to be courteous by calling them to cancel (maybe it's give someone else the opportunity to get in sooner in our time slot) and give our family enough time to get settled in our new house. I'm not the person that just doesn't show up to appointments like she was insinuating. Absolutely horrible experience, and now I have to find another dentist in a 20 mile radius that takes my daughters insurance. Thanks Smilebuilderz! I'll be telling everyone about how the courtesy's NOT matched! Y'all suck. read more

I am at the end of my rope with this company. At the beginning of November, I went in to the urgent care on Spring Valley Road. They said that I needed two teeth removed by an oral surgeon. I explained the amount of pain that I was in and they said that they would do everything to expedite this matter. Only now to get a text telling me that they can't accommodate me. After I have been in agony for a month and a half. If this is how they do business, then they don't deserve any clients. read more

I wish a negative star if it was possible! I have been going to smilebuilderz for years and I'm not a 1st-time patient. I have been to the crown Avenue and the spring valley rd location recently for a cleaning and consultation for wisdom teeth removal and I had arrived early for the consultation but in the email, they sent they did not specify which building to go to causing me to have to walk around to 3 different buildings and look like a chicken without a head and it had caused me to arrive 2 minutes late and they told me that my appointment had already be started like what do you mean in 2 minutes you already began my consultation and that my appointment would be over soon and then not only that I would have to reschedule and come back again 2 weeks later like what a waste of my time. After the consultation, I was told I was allowed to get my teeth removed which did happen smoothly. While going through the check-in process for my wisdom teeth removal I felt rushed and mistreated and that they took no care in doing their jobs I was not a fan of this treatment and after the surgery was no better the minute I opened my eyes had already been checked out theirs no way I recommend going here to anyone they only care about your money and not you. Not only that but after scheduling an appointment and taking time off my job to attend an appointment I received a last-minute voicemail the night before and it told me they had to reschedule because no there was no one working that day the receptionists scheduled my appointment. Smilebuilderz is an overall bad experience and I don't recommend this dental care place to anyone, their quality of patient care has gone down over the years not only that but the front desk people are just so unfriendly and rude at every location after about 10 years I doubt they are going to improve. this horrible customer service. read more

Do not go there unless you want to be neglected and treated poorly. I have never received such horrible treatment. the office is unprofessional and have no idea what the are doing. I was numbed to received an extraction which I medical clearance for. proof from all of my providers. to left there to wait for hours to than be refused treatment. I am going to the better business bureau and charges. This place has went down hill and it shows. save you and your loved ones a trip and find better care. I wish I could give this place a 0 star. there are so many 0 star ratings I am shocked that this place is even open. SAVE YOUR SELF THE TRIP AND HEADACHE. DO NOT GO THERE. read more

Terrible customer service is being kind. They bill you for things they never did and then say don't worry about it, but keep sending overdue statements. Then they tell you to go to one location to pick up documents, but after you arrive they tell you the documents can only be picked up at another location, and maybe not this day. I'd recommend doing without dental treatment before willingly stepping foot in any of their buildings. read more

Fucking bitch wouldn't even X-ray the other side of my mouth. I wish I could leave zero stars. These fucking people suck. They don't even know what they are talking about. Fucking tapped on my tooth and asked me if it hurt. They don't know shit. X-rayed my mouth multiple times just on the right side couldn't get the right image I guess. They all suck at their job. read more

This has to be the worst dental practice ever. They are absolutely terrible at getting billing correct. You have to email multiple times just to get an acknowledgement. They know absolutely nothing about making the patient experience effortless. I will be looking for a new dentist. I cannot say enough about how terrible they are! Do not go to them! read more

At one point they were awesome but got really unprofessional not only do they cancel out your appoints and u don't find out till you arrive but they also try and bill you hundreds of dollars for your you already paid bunch of crooks in corporate office never again read more

Smilebuilderz is officially canceled in my book. Made an appointment 2 months ago for tomorrow, then they call me last minute saying the receptionist made a mistake while scheduling and that I have to reschedule all my appointments. Mind you is was for my whole family (3 of us) The lady then booked an appointment for My son and I during the morning today, and then My fiancé later today. I get there and My son has his appointment just fine. They finished early so I had to wait 40 min in the car, then when I get called in again I'm told they cant see my because I have my son with me and that I needed xrays. Why would you schedule the appointment knowing it'll just my son and I? And I didnt have anyone to stay with him. For my appointment. She knew that because I explained to her why it was so important for us to have them at the same time. I wouldn't have this problem to begin with if their receptionist would've never made the mistake and messed up our 3 appointments when we could've took turns with my son So back to when they're telling me that they can't see me, and to try to reschedule for me today at 5, and explained that it's never a guarantee when my fiancé gets off work so I don't think imma make it. And now I have to wait a month to be seen my the dentist Ppl read more

They canceled my appointment because I didn't confirm it and told me I would have to speak to manager to be able to reschedule. I did reschedule previously due to covid illnesses. Lots of dentists out there..their loss. read more

The Dental Assistant Program is a joke! not Organized and poor communication between staff. they advertise 9am-4pm mon-fri however did not mention 12 hr days of training until you are already in the program. The class went from 9 students to 1 student. Non accredited program that will only allow you to work for smilebuilderz and underpays their DA's. After Shadowing a few times, I was able to see first hand how they bill clients for services not performed and work safety and sanitation is not properly followed, specially during busy times. The Dr's do not like working with their own program students and would prefer working with a traditionally trained DA then one that has participated in the Smilebuilderz training program. would not recommend to anyone who is trying to take their career seriously, you can learn more on YouTube! read more

Worst experience ever, I been a patient there for years, today I had an appointment because apparently my insurance company was closed they couldn't verify my insurance, so they asked for $400 to be seen as emergency visit when my visit was scheduled since last week and I clearly told the lady I have new insurance and she said bring the card with you to your appointment, which I did. Never again, my whole family is out of that money hoarder practice. read more

I had a great experience here! I completely feel at home and comfortable with everyone who works at this office. I go out of my way to go to this location. I love my doctor he's the best, I recommend him to all of my friends. Thanks Dr. V! read more

I had my first appointment with this office, and it was a pleasant one. Everyone was nice and professional. I went to see if I had to have a tooth removed or a root canal. It turned out I needed the tooth pulled and they gave me the x-rays along with a letter to take back to my dentist. At no time they did try to pressure me to have it done with them. Im considering switching to this practice. read more

Don't even bother going. I wish I could give them a negative star rating. I showed up and once again my appointment had been canceled. I even asked them when I called to make the appointment if they would cancel it if I didn't pick up when they called to confirm, and they told me, "We don't do that anymore". This is now the second time they've done this. I was just trying to get a root canal fixed (that they had initially done and is now very infected). I'm furious, as my six-week old baby needs to be fed every 2 to 3 hours and I've had to plan my whole day around this appointment. The staff was friendly, but I don't even trust this place anymore. I would only go back if it were the ONLY dentist within 50 miles that took my insurance. read more

Smilebuilderz is awful. I was a patient a number of years ago fir a root canal and not only was the procedure painful and the dentists less than compassionate, the office staff was worse. I waited over 30 minutes to be checked out, with the medication wearing off completely before I left the office in extreme pain. The reason I waited? The receptionist was on a phone call that was very obviously a personal call! As I was the only one in the waiting room I imagine I wasn't very important. Tonight I went to the Smilebuilderz urgent care location, and was told that they are "not really an urgent care" - they are a regular dental office that does take walk ins, and there were 2 ahead of me. That's not really how the website advertises it. Needless to say I left, and I am hoping things don't get worse before I can get to my regular dentist on Monday. Avoid these people...not worth it at all. read more

I have been to the Crown Ave. location in Lancaster, PA many times over the years. I can't count the times that I came in and was told that you are running behind. On one occasion after about 20 minutes the receptionist called me to ask if I wanted to reschedule because it would be a longer wait. I figured it had already been about a 20 minute wait so I might as well wait since I've waited that long. There was another occasion where you guys were running so far behind that I ended up getting back to work late yet I never once grumbled or complained. I just knew I needed to get that tooth fixed asap. Today I got there about 10 minutes late and you tell me you can only do one tooth. I had no idea that they were supposed to be working on that tooth. Thought it was supposed to be 2 back teeth which by the way one of them is giving me problems. As a physician of any sort aren't you supposed to ask your patients if there are any changes since the last visit? If you would be more care oriented as opposed to let's just get the job done as quickly as possible and just looked inside my mouth without making such an unprofessional call you would have known that if you only had time to fix one tooth today there is more of a need to fix the back tooth immediately. God didn't give you the ability to do what you do and be as cold as ice in doing it! I do understand that professionalism is being on time too but come on now...don't talk to me about time when on a daily basis you run behind with people's appointments for various reasons of course & maybe some beyond your control. For instance sometimes you may have a patient with a tooth that takes more time than you thought it would or you take someone that has come late. Either way it causes you to run behind right? But how is that the next person(s) fault. Nonetheless, We just wait! Or is your mindset like oh if they want their dental care today then they'll just have to wait.... But of course we wait being though your appointments are sometimes soooooooo spaced out that an individual would have to wait as far out as 4 to 8 weeks to get another appointment. Don't get me wrong. I am in no way complaining about the quality of your dental work. I think the quality of your dental work is great! I'm just venting because that really ticked me off and I'm quite sure I'm not the only one who has experienced this with you or at least at this location. Like I said before I left your office..one hand washes the other! If people have to wait for you you should be a little more lenient with people!!! Just know that grace goes a long way!!! Anyways to God be the glory!!! read more

I've been going to Smilebuilderz for years, but the quality of work isn't like it used to be. Dr Lee at Ephrata office was absolutely horrible. I had a filling done and they ran etching acid all over my teeth on the upper right side and gums. Now my teeth feel like I have plaque on them all the time and my gums are irritated regularly. I would NOT recommend Smilebuilderz to my family, friends, or anyone! read more

There are like 3 or 4 different smilebuilderz offices in this building. I was just having a cleaning so I went to the one of the left before you go up the stairs. I arrived 30 minutes before my appointment I had a prior appointment or else I never would have went that early. You will not get in early so I will maybe be 5 minutes early next time I go. They don't have private rooms in this office it just has dividers. I could hear everything that was going on with other patients from what they were suffering from, there height, weight, blood pressure etc. I don't really like that. You have no privacy here whatsoever. If it wasn't for that I would give them 5 stars. They did an excellent job cleaning my teeth. read more

Smilebuilderz - General Dentistry Near Me - Lancaster, Pennsylvania