I have been to the Crown Ave. location in Lancaster, PA many times over the years. I can't count the times that I came in and was told that you are running behind. On one occasion after about 20 minutes the receptionist called me to ask if I wanted to reschedule because it would be a longer wait. I figured it had already been about a 20 minute wait so I might as well wait since I've waited that long. There was another occasion where you guys were running so far behind that I ended up getting back to work late yet I never once grumbled or complained. I just knew I needed to get that tooth fixed asap. Today I got there about 10 minutes late and you tell me you can only do one tooth. I had no idea that they were supposed to be working on that tooth. Thought it was supposed to be 2 back teeth which by the way one of them is giving me problems. As a physician of any sort aren't you supposed to ask your patients if there are any changes since the last visit? If you would be more care oriented as opposed to let's just get the job done as quickly as possible and just looked inside my mouth without making such an unprofessional call you would have known that if you only had time to fix one tooth today there is more of a need to fix the back tooth immediately. God didn't give you the ability to do what you do and be as cold as ice in doing it! I do understand that professionalism is being on time too but come on now...don't talk to me about time when on a daily basis you run behind with people's appointments for various reasons of course & maybe some beyond your control. For instance sometimes you may have a patient with a tooth that takes more time than you thought it would or you take someone that has come late. Either way it causes you to run behind right? But how is that the next person(s) fault. Nonetheless, We just wait! Or is your mindset like oh if they want their dental care today then they'll just have to wait.... But of course we wait being though your appointments are sometimes soooooooo spaced out that an individual would have to wait as far out as 4 to 8 weeks to get another appointment. Don't get me wrong. I am in no way complaining about the quality of your dental work. I think the quality of your dental work is great! I'm just venting because that really ticked me off and I'm quite sure I'm not the only one who has experienced this with you or at least at this location. Like I said before I left your office..one hand washes the other! If people have to wait for you you should be a little more lenient with people!!! Just know that grace goes a long way!!! Anyways to God be the glory!!! read more

I've been going to Smilebuilderz for years, but the quality of work isn't like it used to be. Dr Lee at Ephrata office was absolutely horrible. I had a filling done and they ran etching acid all over my teeth on the upper right side and gums. Now my teeth feel like I have plaque on them all the time and my gums are irritated regularly. I would NOT recommend Smilebuilderz to my family, friends, or anyone! read more

There are like 3 or 4 different smilebuilderz offices in this building. I was just having a cleaning so I went to the one of the left before you go up the stairs. I arrived 30 minutes before my appointment I had a prior appointment or else I never would have went that early. You will not get in early so I will maybe be 5 minutes early next time I go. They don't have private rooms in this office it just has dividers. I could hear everything that was going on with other patients from what they were suffering from, there height, weight, blood pressure etc. I don't really like that. You have no privacy here whatsoever. If it wasn't for that I would give them 5 stars. They did an excellent job cleaning my teeth. read more

Smilebuilderz - General Dentistry Near Me - Lancaster, Pennsylvania

The Sm The Smilebuilders location on Crown Ave is awful. The front desk staff are not friendly at all. The dentists and dental assistance rush you and don't show any concern about your comfort or concerns. I went several times and will never go again. read more

This office is the worst experience I've ever had. I'd recommend never trusting these hacks with your children

Felt very rushed and like cattle. Nice staff but they made it very clear in how they behaved that it's about money. They said I had two options but only showed me the most expensive one and pretty much didn't come back to allow for questions. I would not recommend. read more

Not coming back here! Horrible customer service! Take ur business elsewhere people! Save urself the hassle. This is just another chop shop. They don't care about u. It's all about the money read more

Refused to do a simple teeth cleaning because I had high blood pressure. Ridiculous policy.

Dr Joo @ Crown Av Lanc Location. DO NOT TAKE YOUR BUSINESS HERE! As other reviews said, they are all about milking your insurance/pockets. It is a waste of time and money. Not kidding when I say this is the most awful place I have ever been to. I should have looked at their reviews before going to them. Long story short, I go in to get one wisdom tooth taken out (I only have two of them and only one side caused pain/issues) and they sell me the other side along the way. I agree to get the non problematic side taken out only upon the fact the actual problematic side was removed. HEAR THIS OUT: When I wake up from the procedure, they tell me the problematic tooth was not extracted but that they removed the other side. They went for over a week without telling me why they couldn't remove it during the surgery! Apparently there were complications and it was beyond their abilities. Since the initial consultation, THEY ASURED ME THAT THEY WOULD TAKE CARE OF IT and that the recovery of the problematic side would be troublesome. That was fine with me, I took off work and prepared as much as possible. BUT NEVER MENTIONED THAT THERE COULD BE A SMALL CHANCE THAT THE TOOTH MAY NOT BE TAKEN OUT and that I would have to be referred to a specialist. Not to mention that the notes taken during my surgery contradicted his own words when we talked in person afterwards to explain why things didn't go as planned. The notes clearly state that they started on the problematic side, could not take it out and then "finally proceeded to extract" the other side that caused no problems. During our meeting after over a week since the surgery, he clearly stated that "the notes are not always accurate and sometimes not taken immediately during the procedure..." That is very concerning as the patient to hear. Who knows what else happens when you are under the effects of the anesthesia, specially if they are not accurately keeping record of it as he said. Dr. Joo literally walked away on our meeting once the manager arrived. He took it all so personal and kept asking me "what do you want?"... as if our meeting was a waste of his time. Dr. Joo claimed that he did everything as supposed to but when I got a second opinion in regards the situation with another dental surgeon from a totally different dental office, they did not agree. Cherry on top: Before I went forward with anything, I made sure my medical insurance would cover it. Which they would have, if they removed the problematic side. However, since they didn't... insurance is not covering anything at all and it all came out of pocket. I was charged full price up until the day of the procedure, where I was refunded one thousand dollars... I paid just about three thousand... There were literary no fucks given from their end. Staff are literally robots without any customer service satisfaction thought in their heads. This includes their manager. Julia is probably the only half descent person that I came in contact with in this practice, but even she contradicted herself and straight up lied multiple times... most recently, today over the phone saying my paperwork would be released to my personal email. When I called to follow up on that since I had not received anything hours later, I was asked to pay $35 in order to obtain them... It has been two weeks since the procedure with them and up until this day, I am still not able to go to another place/specialist to take of what I walked there hoping to solve! Why? Because they won't release my information and paperwork to move forward!! NEVER EVER COMING BACK! Sad because I was considering getting their dental plan long before this whole thing happened. Their locations are all around this area, how?? Now I can't stop wondering how many people fall for their [in my opinion] malpractice. Definitely reporting this to the Board of Dentistry, I am sure they will have something to say. I recommend for anybody with bad experiences from this place, to do the same. read more

Nhat Le did a Phenomenal job as always. I highly recommend his team and the excellent work done. He detected oncoming problems early, thereby avoiding a situation which would have deteriorated causing more expense and aggravation later. Highly recommend him and will be returning to have more work completed later. read more

This is Nate's husband Matt giving a review for the 1st time. So I'm a regular patient with the Smilebuilderz on Rohrerstown Rd. but I had an appt. for today at 6pm at this location because I wanted to be seen ASAP for toothaches I was having. Now I work in Harrisburg, so thankfully I was able to set this up without having to leave work early. And surprisingly, I even had just enough time to pick up Nate at home in E-town & made it to my appt by 5:45. So far so good. What was not good was the wait, which wasn't explained either. By 6:20, I politely asked the receptionist when I would be seen, especially since I arrived so early (with no paperwork to fill out.) This was also after 2 different patients who both arrived at least 10 minutes after me had been taken back before me. It wasn't until almost 6:45 that I was finally called back. So I was literally waiting for an hour. I'm happy my teeth x-rays were updated, but I didn't expect the bulk of my evening to be taken up by a dentist visit when I only seem to have a nerve problem in my gums. read more

This place is overrated. We are always waiting when we go for either a check up or a cavity fill. The last two appointments my 7 year old had where over an hour long and 40 -45 min of us sitting back in the exam room. But let you not have your payment! They are overpriced! read more

I called because they have "emergency walk in" advertised and I have been a patient there, and the woman who answered said to go to the office, it was early enough they could still see me (since this was an emergency!) and when I get there, the lady at the front desk tells me they're booked, all his patients were there waiting, and even if he saw me he wouldn't treat me tonight (even though this was a broken tooth!) and that he had the right to NOT see me at all. Why advertise walk-ins and tell patients to walk in if you aren't going to take care of them? TERRIBLE service! Waste of time. And I have to suffer with a painful broken tooth and bleeding gum line until tomorrow... one star is being generous! read more

Yes, Smilebiuldez office staff deserves a negative star for customer interactions and customer relationships! My husband changed his insurance this year. And I guess his new insurance pays them less than the previous one, but they accept both. We informed Smilebuilderz that he changed the insurance, we provided them with his new insurance. But the office lady on Crown Ave ( Jill) insisted that his old insurance is still active so they will bill it. I explained to her that if the old one was still active, it was active by mistake, and they need to bill his new insurance. She has not listened to me, repeating that we have to pay our deductible related to his old insurance. Of course, I was right, his old insurance denied their claim. What happened next? They sent 2 letters with the same text to me and my husband (only the name was changed) saying that they don't want us in their practice, because we're being rude. It's ridiculous especially because my husband does not speak English at all. We don't need you, Smilebuilderz! read more

Here's a good one. Due to my fear of dentists, I am starting to pay for it in my older years. Due to the large bill for the work I need done I went online and purchased a better dental plan than I have at work. Now for the fun part. I called Smilebuilderz this am to drop my primary and go with the new carrier. I was told by Smilebuilderz that I would have to be purged from MY WORK PLAN showing that I do not have coverage through them anymore. Since this is attached to my medical plan that's impossible. So, instead of just changing the insurance I have on record, I will be finding a new Dentist which is sad because the dentists are great, it's the clowns in the office who are forcing me to take my business elsewhere. Avoid at all costs! Great Dentists, LOUSY OFFICE PERSONEL read more

I'm very sad with these dental place, they call me leave a message that there was a inconvenience on information on my dental medical card, I tried calling back several time after I came out from work, sad but true even though I called back and I have spent a few thousand dollars before there now that I have insurance and want to finish what I started with smile builder Ms. Kim is in a rush cancelled my appointment and when on the fone doesn't give me enough time while I'm looking for the information she needs because I just got home I'm in my laptop getting the info she needs. I told her you know what just cancel everything I have with you guys I will look where to spend my money and find a place where to go where they won't be in a hurry to hang up on me, even though I called her 3 times and 2 time her coworkers couldn't find her and they had to put me on hold 2 times and finish hanging up on me. Sad but true I will make Buisness some where else. read more

The hygienist very nice and competent. Each time I visit though the dentist tries to push me into getting implants. If I could afford them, I would get them. Right now I can't afford a partial either. I also was not aware that I had a copay today as this was the first time to use my new insurance. I told the receptionist I was not prepared to pay but ended up writing a check anyway because they insist on it. read more

I have been leaving Jim at crown avenue messages and emails for four months regarding a grievance. I even waited for him in person and left a note. It has been four months and I am still being ignored . Once they have a a personal bias they completely disregard the patient and their fake promise of excellence ! Jim is still ignoring five months later and no one is doing anything about it ! Do not get on their bad side ! read more

I was sent here as a referral and have been receiving care for several months. I typically visit the Spring Valley location, though I've been to both Lancaster locations a few times. All in all, this place is good in a pinch. If it's a Friday night and you knocked a tooth loose - definitely come in. They'll do their best to accommodate you. That said, I feel the quality of care is very impersonal; you are just a number, and they do seem to care about squeezing every last cent out of you. They charge for every little thing; even for things that my regular dentist wouldn't charge for. They want to just check on a tooth and not actually do any service, they put in temporary fillings... these are things my other dentist would offer complimentary. I understand that they have the right to charge for any care done, but if I wait for two hours and you take literally 30 seconds in my mouth, don't actually complete any work, it's tough to have to pay for that. They also did not thoroughly explain my payment options. They offered an in-house plan and also told me I could get dental insurance through the Healthcare Marketplace. After getting the insurance, they told me I could do either or, not both. So, all in all, if you have an emergency and need someone during tough hours, go there. Otherwise, skip this place. read more

Rude receptionists. I've called with questions related to my appointments and get no clear answers and am always rushed off the phone. Not a good way to bring in customers. read more

A very modern facility with the latest in dentistry equipment and procedures. However, be prepared to pay mightily for any work you have done. Had two root canals performed and each cost me more than $800 after my insurance coverage. Saw a different dentist each time I came in for an appointment. Some dentists I felt were good and one was below average and performed a wrong procedure on me. If you're crunched for time or have an emergency this is a good place to visit. It reminds me of the Jiffy Lube of Dentistry. read more

I would give this dump zero stars if I could! You wait longer than your scheduled appointment time. The staff are all over the place,some are very unprofessional. I went to the one in Ephrata. Big mistake! You are treated like a number. Don't deal with these people unless you like being lied to and taken for a ride. read more

If I could give 0 stars I would. I am disgusted by this office and their complete lack of professionalism. I will NEVER return. Beware.

I cannot express just how much I LOVE this dental office! I have had a major decline in my dental health in the last year for unknown reasons and Smilebuilderz is getting me thru it as painlessly and quickly as possible -- three root canals and five fillings. Dr. Park and the endodontist (I forget his name) have been extremely thorough and fast during these procedures. When a portion of a temp filling came out, the professional and kind office staff managed to get me in same-day to fix it, twice. Dr. Park made sure that we scheduled as much work as possible before the new year to max out my insurance and then finish the rest of the work after the new year when it resets. It's this kind of attention to detail and to Patient experience that has made this a positive experience. I also love the way they divide up the cost of the work so I have been able to pay in chunks spread out along five appointments. That is what has made it possible for me to fix all of my issues. So I don't know what's up with the negative reviews here on yelp, but I can only guess that people want to leave reviews when they have a complaint, and many say nothing when things are going well. I've set up my son with his first appt at Smilebuilderz and my husband will be switching too-- that's how impressed I am with this dental office!! read more

I had lost my retainer and went into Smilebuilderz to see if they could replace it. The office itself is extremely clean. It is one of the most high-tech dentists I've ever step foot in. The staff was friendly and helped made the process go by very quickly. read more

These guys really tried to help us. My son was traumatized at Lancaster Pediatrics, so we have to do a sedation route at a pediatric dentist. This office, though, was helpful and did everything in their power. They took us in at the last minute then even scheduled two root canals/crowns within 2 hours at 5 in the evening. You won't find that kind of service just anywhere in Lancaster. I needed to get his x-rays sent to another office, and they did it quickly for me. Also, because the procedure didn't happen due to my son not sitting still, they didn't charge us a dime for laughing gas or Novocaine. Very impressed for just being a walk in. read more

I went in to the Ephrata Urgent Care location at 7:00 pm on Sat evening. The open sign was on and the website said they were open until 8:00. They refused to see me saying they only accept walk ins until 6:45. No where in the office or their website does it say that. I think they just wanted to go home early. There was no one in the waiting room and the staff was rude and unhelpful. So much for "urgent" care. What a joke!!! read more

I had an appointment for an exam and ended up getting a cleaning too! I had not seen a dentist in almost 5 years because after jaw surgery I can not keep my mouth open for very long without discomfort. Finally, I broke down and made an appointment. My hygentist (Jessica) was very friendly. She made sure to check with me to see if I needed a jaw break. She also offered to clean them while I was there because I had quite a bit of build-up. She explained everything she was going to do and gave me some tips on making flossing more effective. She took pride in being able to rehab my teeth/gums. I do have an appointment for some fillings and re-doing my front tooth which was previously broken and filled. Can't wait to see my new smile! read more

Horrible place. Customer service is a mess!! Lydia cancelled my appointment without my consent and was rude about it and refused to reschedule an appointment! Will be looking elsewhere! read more

Pleased to give this update: I contacted the manager of the orthodontists' area and she pulled the manager of the practice in and gave my daughter and I a private meeting to discuss our difficulties and they made us feel listened to and provided expedited scheduling. They also apologized for our bad experience and we have felt welcomed once again as valued patients. If you have an HMO and you don't mind using different technicians/(they try to keep you with one doctor), it's a economical value for a family that wants regular dental and preventative care. I would recommend them... just remember that you always have to be your own (and your children's) advocate! Thanks! read more

This was the worst dental experience I've ever had in my life. I'm 33 years old. I've been there about half a dozen times for my children and really was just interested in a cleaning. I thought how bad could this be? This is where I should have known better: About a year ago My 12 year old was scheduled for laser tongue tie release. They decided to give him an X-ray before the procedure??? I thought afterward What do you need X-rays for?? He came home from procedure and a week later he's still tongue tied.!!! I went today thinking we'll not use their orthodontist. The dentist office seems nice enough. Wrong. When I arrived I was given X-rays and more X-rays on top of those X-rays. I was given a gun disease check so painful and shown They then injured my mouth, we're so rough with the cleaning that I was in pain. The hygienist was nice but so rough and the whole experience I felt like an exhibit, some sort of lab rat. The dentist didn't even look at me when introduced. Didn't say hello...just told me I had five cavities and that they need to be filled as soon as possible. I've had five cavities my entire life. Very hard to believe that in about 2 years time (last dental visit) I acquired 5 cavities??? Going to dr. Owen Alison Susquehanna dental arts for a second opinion for sure. This place was looking to milk my insurance for all it was worth. My gums are in pain and it took a long time for a reply poor cleaning. Stay away from this place. My children are definitely going else where. read more

The absolute worst service I've ever had it took over seven times for them to match up a crown and implant they had to send me out to the lab they were incapable of doing it there I would never recommend going back there and I'm still not even done read more

First visit to the oral surgeon the office seems clean and professional and the oral surgeon was nice and professional also. The work I need to have done I first must see a "dentist" in the office I am told, they set me up for an appointment. I told them I care for a 95 year old mother and run a business so my time is limited and scheduling is not easy. No problem for them they said. They gave me an appointment for 2 weeks. It is now Thurs. and my appointment was supposed to be on Monday. They call and said they will be short handed and will have to move the appointment out another 2 weeks. So far I am NOT impressed with the way this practice is managed. read more

Will not treat minors in case of an emergency without insurance, unless you have large amounts of money and can pay for bill in full at time of treatment. They do not allow for payment arrangements. Patient was a long time patient of theirs, but no more. Absolutely rude and unprofessional. ADA Code of Ethics 4.B Dentists shall be obliged to make reasonable arrangements for the emergency care of their patients of record They do not operate under the code of ethics. Stay away. read more

This place is horrible. They sent me a bill from 2014? They "supposedly" had a glitch in their system. Are you kidding me? 4 years later! This place has poor practice and is very unprofessional. They will do whatever they can to get $$ from people. I am just thankful that I no longer go there. I have less problems with my teeth now then when I was going to Smilebuilders. I DO NOT recommend this place at all. read more

I had an appointment scheduled for yesterday, Wednesday. I received a phone call and text to confirm, and I confirmed on Monday. I go in yesterday and they said I didn't have an appointment that day and that it was rescheduled for today, Thursday. The employees at the counter said someone on the account called to reschedule, which is completely false. I talked to everyone on the account, called the number to inquire about it, and the lady on the phone said they had no record whatsoever of a phone call, that the appointment was changed out of nowhere and she had no explanation. Now I can't come back until December. It is extremely unprofessional and unorganized, and now I have to wait months before I can get in. I am considering not coming back. read more

This place has been nothing but disappointing since I started going. I went here as a teenager but only for wisdom teeth removal and had a hard time getting that done. Now as an adult, I'm still not pleased. I would think that after 10 years it would've changed but I was wrong. First I go to get some teeth removed and then they told me the day of that it would take 2-3 Months to get my partials when that wasn't said the first time. Then they mess up my imprints and had to get them redone, which put getting my teeth back another 2-3 weeks. Then they said they could fix my canines with fillings then tell me after my teeth are being made that I need root canals and my insurremce doesn't pay root canals and I don't have the thousands of dollars to pay out of pocket for them. Reason I had the 6 previous removed in the first place. I had an appointment on the 21st of December to finally get my teeth and waited 30 on minutes for them to tell me that they don't have them n we're wrongly marked down as being there. Now I am waiting for my teeth a week later and no one can tell me if they are there because apparently only the dentist knows if they are there or not and my dentist won't be there for another 4 or 5 days. Everyone is nice don't get me wrong but they don't function well as a dentist office. You can be a very nice person but the experience at an office is more then just a smile and friendly face. read more

Smilebuilderz, and particularly Dr. Anthony P. Skiadas are what every business, not just in the dental world, should model their business after. The care that they provide goes far beyond doing their job. They have a very warm, comforting and caring bedside manner, and given the size of the practice, this has to be quite a task to maintain, but they do it so well. You can tell that they truly care about you and that they really want you to feel comfortable and valued. Dr. Skiadas in particular has a very easy way about him, and takes all the time necessary to be certain you are informed, and know exactly what is happening, and how it will benefit you, and what steps will need to be taken afterwards. He is amazing. My husband, my 6-year-old daughter, and myself go to Smilebuilderz and we all love them. How many 6 year olds go to the dentist, have a tooth drilled, and capped and don't even whimper or cry. They are amazing...thank you Dr. Skiadas and Smilebuilderz! read more

Beware their scheduling policies. When you first fill out your paperwork they tell you that they need a 24 hour notice to cancel or reschedule an appointment or there will be a fee charged. My appointment was for the next day at 6:30 pm so at 1:26 pm the day prior I called to reschedule my appointment. Everything was fine with the rescheduling until she told me that she now has to place a missed appointment on my account. I asked why and she told me that I didn't give them a day notice. How am I not giving ample notice when I am clearly calling within the time frame that they required of me? I signed a paper that said 24 hour notice not 24 business hour notice. After much back and forth over this and not getting anywhere with the girl on the phone I wanted to speak to an office manager. She told me no one was in the office to help me and that I would have to call back. Unacceptable! I work in a doctors office myself. I understand the concept of no shows and cancelled appointments. But it is a poor policy to penalize a patient for doing what the office asked of them. If you tell a patient to call 24 hours before, you don't charge them a missed appointment for following that procedure. Poor customer service and shady office policies. read more

We went here for the first time with my daughter who is very nervous of new situations. All of the staff were incredibly welcoming and patient with her. They took the time to explain everything they would do and were punctual. Non-invasive and didn't push a bunch of ridiculous procedures like previous offices we have been to. My one suggestion would be for a more comfortable set up. It was rather crammed. read more