I just visited the place to check it out while in SD and found it such a cool place. They were almost closing but Kevin still helped us with a small purchase. He was so welcoming and even gave us directions to places in downtown. Such a cool dude. Wish I had the chance to meet Robot though but understandably, it was closing time. Maybe next time. read more

The team at Scooter West is the most honest and professional scooter shop i have ever dealt with. I was planning on replacing a part that I felt needed to be replaced and with their professional knowledge they suggested there was no need to replace it saving me a significant expense. In the past i have relied upon their expertise and it has never failed me. Their parts and labor are reasonable priced and their mechanical knowledge is exceptional. We are fortunate to have such a professional operation available. read more

This place is awesome! I was traveling to San Diego from Hawaii for a celebration of life and popped in to Scooter West on a Saturday hoping to have a key made and coded for et4. The service staff was busy but still squeezed me in and cut and coded a new key for me which was super helpful because we don't have a Vespa dealership here in Hawaii. Staff was friendly, let us make some italian espressos, and when I got home, the key worked great. Mahalo Scooter West you guys rock! read more

Fabio went next level to internally source, sell and ship a discontinued part for my Vespa I had spent the last week trying to find. If next level service rather than just making a profit is the mission statement of Scooter West, mission accomplished. Thank you! Danny S read more

Very Nasty and Rude people. I got a 1959 Vespa/Sears Allstate and I just got a Black intake hose what they sold me more a 2005 Vespa PX150. I said " I don't think that would fit but I sure hope it fits". I was told "It will". We'll it didn't so I sent a email asking what part I should get and they told me to get the same part.​ So then I called to try and talk to them and the guy on The phone didn't want to hear what I had to say.Whatsoever and I was just trying to tell him that I just got that part and it didn't fit and he said that i'm not gonna be selling anything to you and disconnect the phone on me.... Very Nasty people. Don't give them your card number if they are going to be sending you the wrong stuff and then disconnecting the phone when you have a question read more

I've had nothing but good experiences here. The employees are knowledgeable, friendly, and honest. When I brought my Buddy in for service, they were done in just a few days. Very satisfied customer here. You will be, too. read more

Worst experience ever.. Ordered a carburetor and they blocked my order for possible fraud because I chose to have it shipped overnight (at my own cost ) .. Called them to fix the issue providing my CC info and ID ...I was told that there was no need to ship overnight as choosing the UPS 2 day ground deliver I will get my carburetor by Thursday.. It's Saturday and still no carburetor.. Reach out to them this morning and nobody was able to assist .. Worst customer service ever.. 1 star is too much.. Taking my business elsewhere.. read more

They lure you in with great pricing and then only send you the items they are more expensive at. Suddenly the great deals are not available anymore even though you paid for them. And then you have to run after them to get your money back. I will not be doing business here anymore. read more

The folks at Scooter West are the best! Helpful, encouraging and yes, when necessary, nurturing! I have ordered parts several times now and they filled and shipped them right on time. I have followed You Tube "how to" videos in real time and successfully converted Primavera and Sprint lighting (head light, turn signals and running lights) to LED. Did I mention that their pricing is fair and reasonable? Well it is. These folks rock! I recommend them highly! read more

Scooter West - We imported our scooters to Kauai and Scooter West has been great support! - Motorcycle Repair Near Me - San Diego, California

TC never told me a deposit on ordered scooter was non-refundable? The next day not 24 hours when I decided to cancel because they could not give delivery date, he said I'd forfeit deposit? Saying the Vespa was already allocated? I confirmed with Vespa piaggio import director in New York that no allocation had been processed yet, therefore I was entitled to refund. I called back then they double charged me accident and made me pay a fee of $100 processing fee? I dint mind just don't like being lied to but TC about the allocation. Now they won't service my Vespa making me the bad guy ? So sad they won't own their mistake and offer apology? read more

Everything you are looking for a Vespa or scooter is here. Great service and quick shipments. My Vespa is almost done and most is from this location. read more

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Damn...How does service get any better? I'm in Maine, couldn't find the proper replacement battery for my vespa 150, not even on Amazon! Called these guys, they understood immediately what part I needed, sold it to me at a great price and shipped it. Got it 2 days later, genuine Vespa replacement, fit and works perfectly. Thanks! read more

I have two Vespas and needed a few parts for both of them. I called to make sure I got the right parts. And the guy on the phone was like a Human encyclopedia. He knew everything about both different models and made the ordering process so easy and the parts arrived the very next day packed with such care. And exactly what I needed. He was very patient with me on the phone. And the even sent stickers and patches and a pen for free!!! Thank you for everything. read more

Awesome and knowledgeable team. Not cheap but where else can you walk into a Vespa shop/ store and get anything you may need for you ride?

Fantastic customer support over the phone with Kevin. He was patient and fun as he helped me figure out what I needed for my leaky GS160. I have placed several orders over the years and been happy with every single item. Happy to have this resource over the phone as get the rest of my stable of ponies running. My highest recommendation! read more

I ordered an unusual part for my Vespa S150 - surprised I could even find the part - and it worked perfectly. Price was lower than I feared! Placed the order online and received a personalized email confirmation within hours. Seems like it may have been shipped that same day and I received it just a few days later. Super happy with this experience. read more

These guys.....Super helpful and friendly. I needed Vespa key cut and programmed, and another funky little part. They were fast and right on for both purchases. Very thankful to have found them!! read more

This guys are amazing!! Ive ordered online from Miami and as a mistake i selected "store pick up", they got in contact right away with me to tell me that probably was a mistake and they solve it for me. In 4 days i got my order. Also i asked for another part that wasnt on their catalog, they told me they dont sell that part but they will ship me one that they had of their own shop! read more

Unbelievably the best scooter store in the US. I placed a pretty decent size order from them and they gave me a huge discount on the parts. Unbelievable, they didn't have to do that and I didn't even ask. I have been watching robots videos for years and when I needed to order around $500 worth of accessories for my new scooter they were my first call. Shipping a huge box of accessories to Kentucky was unbelievable reasonable. Everything arrived in perfect condition with no missing hardware. Shipping was lighting fast since they had most of everything already in stock. Can't wait for my special order parts to get in. Thanks Doug read more

They sell junk. Sold me a backrest that came with the wrong directions, wrong drill pattern, and wrong number of screws. Much worse was the top rack/trunk. First, the quick release didn't work. Then, the lock to the lid didn't work either. Total junk. The response from ScooterWest was, and I quote, "Thats a bummer." No customer service whatsoever. read more

TERRIBLY slow website. Get the new website running before you go prime time. read more

Scooter West has the absolute best selection of on line parts & accessories. I have been ordering from them for over seven years and in that time, Ive never had a order/shipping error. Thanks Max and the guys for making my online shopping that much smoother. Robot and his "how to" videos are really helpful and informative. Thanks Robot. read more

Called TC and had a ton of questions before pulling the trigger on my wife's new Vespa. He was great and made the whole transaction so easy. read more

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These guys are the best! I order a part and not knowing anything about scooters even the model I bought they walk me through how to get what I needed done to my scooter. After about several emails learn that I made the mistake and order the wrong part. They help me even in the return process. Very help people. read more

I ordered a set of tires for my Honda Ruckus, but made an error and purchased the wrong profile. I am getting whitewalls, so they are hard to find in the right profile. Once the order had been completed, i realized the error and sent an email to Fabio. He replied early the next day and refunded my money instantly. He may have lost that sale, but because of the service and promptness I will go back next time I am looking for parts. Thanks Fabio! read more

I found Scooter West on YouTube and based on their videos I ordered some accessories (crash bars for front and rear) for my Vespa Sprint 150. I received the bars with no instructions and to make the issue worse, it was missing mounting HW. I have contacted and communicated with Max Stromberger ("Max") numerous times to get the missing HW, and the guy stops responding. I live in Boston area, and they know I will not be able to swing by to their shop to get my money back. At this point, I am giving up on these losers as a rip-off store. DO NOT DO ANY BUSINESS WITH THESE LOSERS!. I would have given them negative stars if I could! read more

The crew at Scooter West are smart and helpful, even if you don't own a scooter. I brought in my Honda Grom mini-motorcycle, and Kevin fixed it in about 27 seconds. Friendly group. Great part of the SD community. Look forward to getting my next commuter from these guys. read more

The point of sale aspect was pleasant. Until.....they get your money. After that......I cannot recommend them as a business. With regards to customer service. If you end up needing it. It is not there. Phone calls after the sale are received as bothersome. Defective products received will cost you to send back and then again to reship. The price of experience costs money. Lesson learned. read more

Ordered an exhaust system - it came right away but for some reason does not fit my 2010 GTS 300S. Some quirk somewhere and, I think, not ScooterWest's fault. Had a long talk with Max about the return and about a different system. He could not have been more helpful or patient. I'll be sending this system back, and when it arrives at ScooterWest I'll order another. I like doing business with them. They will be my parts/accessorices dealer from now on. read more

These guys are great. I lost the brown key (Vespa owners you know what that used to mean $500 bucks at the Vespa dealer) and code card for my 300GT Vespa GTV. They were able to cut two new keys and sent them to me in a few days. I had some other repair issues that required me to send them an intake manifold. They sent me pictures of the component and some hints as to how to take the parts out and reinstall them. Great place, thanks for all the help Max. George S Rutherford, CA 2013 300GTV 2005 ET4 read more

Brought my computer (ECU) from Los Angeles to have these guys program me some new keys which the one by me in Sherman Oaks does not do. The guy who programs the keys took off while I was there do to a miscommunication from the service writer behind the counter. When the guy found out that I was there waiting, he came back and programmed my keys. Steve felt bad that I had to wait so he loaned me a scooter and gave me a gift card to Firehouse subs so I could go for a cruise and eat while I was waiting. These guys are good honest guys who care about there business. read more

I have nothing but great things to say about ScooterWest.. they are the best. It's not all about parts it's more about customer service. I usually deal with Max, he's efficient and always helpful. My parts always show up in a timely manner and in perfect condition. Today I called for a part they didn't have, Fabio tried to give me leads but with the Aprillia I own, the parts are scarce...yet he took the time to help me out. I really can't say enough good about these guys....I'm a tough customer and I would give these guys ten stars if I could. read more

Fabio provided the absolute BEST customer service! He is incredibly knowledgeable and unbelievably helpful. As a new Vespa purchaser, he was patient with my questions and explained things very clearly. Thanks again, Fabio!!!!! read more

I bought my Buddy scooter here a few years ago and still love it. I will return for future purchases-perhaps a Vespa next time! TC was super helpful during the sale and Kevin in the service department has always been super helpful-he even helped design a rear carrier that I can attach my dog carrier to. They go out of their way to help at Scooter West! read more

I just bought my second Vespa scooter from Scooter West, and I will continue to buy all my scooters, scooter parts, and maintenance from them as well. I love this place! Sometimes I just stop by to chat, talk about scooter stuff, look at all the cool apparel and scooter goodies, or drink a cappuccino. Steve will make you one while you wait! They love to meet new people and share/swap stories. Plus they put together fun group rides, they hold philanthropic events, they regularly email info to all their customers, and their maintenance department is top notch. I've never even considered going anywhere else for service and I never will. Last weekend I went in to put the finishing touches on purchasing my awesome new 300cc Super Vespa...I actually spent an extra hour just talking to TC and getting to know him. We shared a ton of laughs. If you're a scooter buff, or even if you're not, you should definitely stop by and talk to the folks at this exceptional business. You will be amazed at their selection of all kinds of scooters and parts and supplies. Don't forget to check out their collection of antique scooters dating waaaay back. So awesome. Thanks to everyone at ScooterWest, especially Steve and TC, for making me a customer for life. They'll make you one, too! read more

I needed, or thought I needed, a starter relay and starter motor for a friends LX50. I ordered the parts from these guys. I then commenced on a front room flooring project that morphed into wainscotting, painting, installing recessed lights on a new dimmer, crowne moulding etc...turned into this huge project. So I didn't touch the parts for months after they arrived because all my construction tools were around my motorcycle lift and my wife was on my a s s to get this room completed. It turns out that I totally misdiagnosed the problem...the guy only needed a new battery! I discovered this while trying to start it while holding the brake lever in.... Anyway, I called Scooter West and was told that returns are valid for only a month and it had been a few months since i had the parts. I called explaining my situation and hoped they'd have empathy for me. FABIO told me to send them back and he'll see what he could do about getting me a refund. I sent the parts back and they credited my PayPal account. They said that they'd rather have a happy repeat customer than lose a customer! My father also has a scooter, so he is right! I'll def be back! Thanks again Scooter West and FABIO! read more