Randy is all about business. If he doesn't have it he will get it. without that typical bs about 10 days etc. that the dealer's here in town pull Randy makes sure customer service is in the forefront. I don't understand how giving customers the best service possible isn't industry wide. Unlike going to any of the harley dealers in town.Randy will take care of you. great service fair price and innovative designs. Thx Randy read more

Randy is the worst mechanic I have dealt with in my life and extremely unprofessional (And I think he is the owner). I took my Big Dog motorcycle in last year to have carb work done and an oil leak fixed. He did the carburetor but when I went to pick up the bike I noticed an oil puddle under it. When I asked about the oil leak he said "its probably a primary cover bolt that went too far through and is leaking in the back, just put some thing in there to plug it up". I told him "no, i brought it in for you to fix the oil leak. can you please take it back and fix it?" After fixing the oil leak my bike had electrical issues and wouldnt start. Unfortunately I had to have him fix that too. 3 Jobs done, zero calls upon completion. I had to call him sporadically to get a condescending "were still workin on it" then when its ready and call I get a "its been ready for almost a week now" resulting in my bike being at the shop for over a month. When I finally got the bike back there were over 10 new scratches on my tailpipes, engine, and forks. Randy denied any involvement. After bringing the bike in and showing him the multitude of scratches I got him to agree to detail my bike so a potential buyer might not see the scratches as well. He said he was too busy to do it this week and would call me. To my surprise i never got a call read more

No support in a bicyclist getting ran off the road by a car I called and asked if they would be able to provide any camera footage they said they didn't have anything to provide with any cameras. Went to the shop and behold cameras pointing at the exact spot I got ran off of. Which rental company says they don't have cameras at a shop where they are leaving rentals outside I rented a slingshot from them one time and will never be going back to that shop again. I don't recommend anyone to go here as the shop carries ignorant folks read more

Decided to ride to Sturgis this year from San Diego and took my '09 street glide into Randy for service and inspection, no appointment needed. A quick inspection in the parking lot, discussion on what it needed, and I was set. Agreed upon work was completed on time and the bike ran flawlessly all the way, just at 3700 miles round trip plus riding while there. Randy and crew have helped me out a lot over the years with other bikes as well. Giving free advice and even recommending other shops when needed for my older bike. Can't say enough about the entire team and recommend Cycle Visions for everything. read more

The worst customer service was always with his phone and I asked about a piece and his answer was I don't know if attitude is horrible the store is good but the customer service is the worst read more

Randy is the most miserable person I've met in many years. i brought my bike there, one of his employees told me to do so, when i arrived with a tow truck he said he didn't want to accept the commission...WTF. he was condescending, erratic and stressed far beyond his ability to remain in control. he made no sense, dude's crazy... and i had to pay a buck twenty to return my bike to my house. don't waste your time....and, i had my wheels balanced there, they didn't even air them to 32, WTF. read more

Randy is super nice and helpful. He went out of his way to help me with my bike. I'm definitely going to come back here.

This is by far the best HD shop in San Diego. Friendly knowledgeable staff and first rate mechanics to create the bike of your dreams. I found a stock 2005 Softail that needed some love and decided on cycle visions owner Randy, parts guru Jesus, and motor maniac Hughey to get it done. They didn't disappoint. We added custom black powder coated lowers, a new 21" C&C wheel with dual 13" rotors and calipers, and finished it off with new black levers, hidden turn signals, and steel braided line. 30 days later I was back for direct gear drive replacing my cam chains which were due to HD cam chain tensioner shoes being an issue since 1999 until Harley updated to hydraulic cam chain tensioners in 2006 and 2007. I decided the gear drive was the way I wanted to go. Less parts, less headache in the long run, and more torque. We replaced the oil pump and added new 5:1 cams that light up around 2,500 RPM since we were already in there. While we were doing engine work, we sent out the fuel tank and fenders for new paint and created a whole new machine from the bottom up. The pictures speak for themselves. I'm beyond stoked with the results. I cant say enough about how well Randy and his crew treat their customers and the quality of work they perform. They are exceptional from start to finish. read more

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Been a customer since 2003. Love their stable staff and quality repairs. They've done everything on a series of three Harleys that have needed anything from periodic service to installing an air horn, and healing all kinds of mishaps little and big. read more

Well don't for a second think you can call here and ask if they are able to get a part or even respond to you without them yelling what do you want! Randy just picked up the phone and I asked if the had or could point me in the direction of getting a part and the guy literally yelled what do you want I was recommended this place by colleagues who come here who I'll be telling about my experience and insisting they take their service elsewhere. Absolutely rude and not even the bare minimum off common courtesy or respect of another person. read more

My husband, Randy, asked me to write this review because he's not on Yelp but I am. He has been taking his Harley Davidson motorcycles to Cycle Visions for years for various services because the work is done correctly the first time and the pricing is fair and honest. To back up that statement, he took his bike, a 2020 Softail Slim, in this morning for brake work. They looked at his brakes and promptly told him that no work was needed today, the brakes are fine for now. We all know there are other businesses that would not have been so honest and would happily have taken his money for a service that wasn't necessary. It is this kind of honesty from the owner, Randy, and his crew, that will keep my husband going back to Cycle Visions for years to come. read more

Rented a Slingshot and had a great time. The vehicle and experience driving was awesome. My only gripe is on, return which I came early to give myself time, someone came out and started pulling my things out and opening all of the containers. I hadn't even stepped out of the vehicle yet. read more

Worst customer service I've ever experienced. Sucks that they have parts you need but have to deal with the rudeness and unprofessionalism. I'm done coming here, I figure it out by ordering it online or driving a little further. read more

This place is cool. Always very busy. But Jesus took time to help me fix kickstand. And at no cost. They are down to earth people. I feel as though they could be the last honest shop in town. But now months later I must change this review. Jesus is the down to earth one. The owner tried to play me for a suka. He made up some story that I had inner primary leak and the job was gonna cost 500$? When all it needed was a rubber o ring ? And when I tried to buy a rebuild kit for master cylinder? He tried to sell me one that was in the shape of a triangle , the rubber piece on top? When mine was clearly rectangular? So if you go to this shop, just pretend you know absolutely nothing and that is how you will become aware. read more

Cycle Visions - H.D. Sukazz!!!! - Motorcycle Repair Near Me - San Diego, California

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Best bike shop in San Diego, Randy and his crew treat you like family, get you serviced and well taken care of, and can point you in the right direction if you are looking for aftermarket stuff. Been bringing my bikes here since 2008, going to keep doing so till I bite the dust. read more

Been getting my motorcycles serviced here for a couple years now. Staff is very friendly and knowledgeable.

One of the easiest, smoothest rentals of a bike I've ever done. The owner was incredibly helpful, the shop had tons of great gear and swag, and the bikes were in pristine shape. Highly recommend if you're looking for an affordable experience on a motorcycle! read more

these guys are the coolest, motorbike renters! They do their best to accommodate you, and to make sure that you are satisfied and just have in mind to have a blast on the bike. reasonable prices. I will definitely be back! read more

Took my Harley Night Train in on Tuesday with a broken clutch and really needed it back ASAP. Randy stayed late and fixed it before the next morning. Thank you guys sooo much. I will definitely be coming here in the future for anything I may need. read more

Rented Harley for my sister and she had a blast. Service is fast and nice crew adjusting to be comfortable. Thank you!

Big shout out to Randy for fixing my clutch cable and finishing my ABS brake lines in less than two hours. I had my bike towed there at 11am and pick it up at 3pm. It was short notice and he did me a favor. I highly recommend this place. read more

When you own a 2022 Street Glide, and you purchase a custom sissy bar, and need removable side plates, your only resource is Cycle Visions. CV8085B 169.99 plus tax. The fabricator installed the plates on this sissy bar. I wasn't too impressed with the look ( but lacking another company making these, you make exceptions). I got on my bike to drive home, and by the time i got there, the Phillip's head screw had fallen out of one side and the latch was missing and came loose in the other. I called the store where I initially purchased the Side plates and was told she would call and find out how to replace the latches. I just received a phone call from her, she said they did not sell serviceable parts and my only recourse is to purchase another set. Needless to say, I will not be doing that, I will ask my fabricator to make me a set as I can purchase the OEM latches without the sissy bar Thank you for the non existent customer service read more

Stopped by to inquire about pricing for a tuneup on my bike - for whatever reason was told if I'm not military he wasn't touching my bike - no other explication given just said ok, and walked out! I should have listened to all the guys at the local Harley Dealership who told me to stay away from this place and don't overpay read more

I've driven by the place dozens of times, knew it was there, but now as a new Harley owner I need some help. My Vance & Hines pipes are too loud for me and I want something not as loud. I stopped in and spoke to Randy, his help and service was over the top. He took the time to check out my bike and recommended a different baffle for the pipes. Randy spent a lot of time with me as a life lon g bike owner but new Harley owner. I asked a lot of questions and he took his time and answered them for me. I ordered the new baffles and will have them installed in a couple of days. Well done Randy! read more

Randy, Ken and the Cycle Vision crew took great care of me. I've rented Ducati's and Triumph's here and the bikes always run great and are in perfect condition. All safety equipment and tires are dialed in. Thanks for hooking me up with a sweet ride when I'm in San Diego! read more

Cycle Vision always treats my wife and I extremely well. They patiently answer all of our questions and provide us with everything we have needed. We own multiple Harley Davidsons, and whenever we have needed repairs or maintenance Cycle Vision has done a great job at reasonable prices. A special thank you to Ken, Jesus and Aldo for all you do to make our visits great! Today we purchased a fantastic Harley Davidson from Cycle Visions and we are absolutely happy! read more

Called in because I had a problem with the LED strip on a license plate frame relocation kit. One of the side had completely stopped working. As soon as I called in their staff had directed me to take some pictures, send contact info, a snap shot of the purchase receipt, and send everything to the email given. After doing so I received a response promptly and without question I had a new kit heading my way. This company has showed great concern and readiness for its customers.. I really appreciate everything and thank you guys so much for being an awesome company! Sacramento, CA read more

Don't bother. Guy was a total dick and unprofessional. When I walked in he was on the phone dealing with some personal stuff and never got off while trying to deal with me picking up a bike I had reserved. When I went to get it, he told me he needed a card to hold $2k on, which I didn't know and didn't have a card on me with that much balance. He said real sarcastic "well I guess you didn't read the fine print, did you?" After that I wanted to cancel my rental, but of course they don't allow cancelations. So I paid extra to only gave a $1k hold on my card. Then when we went to the bike, the throttle was sticking. When I blipped the throttle it got stuck in the open position. He right away said "don't do that" in his dick head attitude. I did it again to double check and he said it again. I told him it shouldn't do that, right? I've been riding motorcycles my whole life and know a throttle shouldn't do that, it's not safe. So then he got some tools and adjusted it. After that it was all good, the bike was older but nice, sounded like it needed new brakes, but they worked fine. I'll never rent from these guys again! There's an Indian dealer close by that rents brand new bikes for cheaper than this place. I'll go to them. read more

Good place, everyone is cool and honest. NEED TO UPDATE THEIR HOURS. I got off work and took an Uber here after checkin their hours. Get here and they are closed ; wasted money for nothing and still have to come back to get my bike tmrw. read more

In addition to not being knowledgeable or helpful, the customer service here is incredibly unpleasant. I've needed to use them a few times out of proximity & necessity, and every time the experience is very snobby. It's no ones fault but your own that you work in customer service. Get better at it or get another job. read more

We rent motorcycles here every time we visit San Diego. Never had any problems, bikes, prices, all OK.

Stopped in here to get a same day service done on my 14 Street Glide. Solid team here and they know what they are doing. They have harley and Indian rentals and a Polaris slingshot (Google it) that can be rented. rates seemed fair and the selection is huge. Great service department overall with parts and gear for sale too. Next upgrade of rear suspension will be done here too. Bike was wiped down when I picked it up and they offered a detail but I declined. Going back for sure. read more

I went to get my Harley serviced and a new tire put on. I rented the Indian Vintage since there's a great deal if you rent with a service. This bike was spotless and very well maintained. Rode like a dream! The rental process was quick. I dropped my bike off and before I knew it, I was out the door cruising around on a rental. They have many bikes to choose from and I want to try each one. Randy and everyone at cycle visions are amazing! Outstanding customer service and very friendly staff. I have absolutely nothing but good things to say!!!! read more

Rented a Ducati 2018 monster 821 and it was a blast to drive. Ken was awesome and gave me some great recommendations on my commute. Friendly dudes and next time I'm in SD I would use them again. They also have RAM mounts which was very convenient for someone not familiar with area and needs their phone. read more

Mororcycle was stollen and found in LA. They ripped the ignition switch and some wiring out. I was able to bring it in and Randy and the crew got me back on the road in no time! I appreciate the amazing work! Pricing was also way more than fair!! Super happy with the work done. Thanks again!! read more

Was in town for the day with my wife and found Cycle Visions. Randy was very helpful during the check-in and check-out process. Will be back again soon! read more

Incredible selection of bikes and Ken is a great guy to work with. I'm already planning my next two rentals - Triumph Bonneville and Indian Scout after that. The process is super easy and location can't be beat. Only place to go for rental. read more

I usually don't go out of my way to leave yelp reviews, but this place was good to me. I Sold my bike a while ago, got the urge to ride again, so I came here and got a rental. I got a Harley Street Glide. It felt great to be back on 2 wheels. The bike was amazing and very well maintained. Staff were cool. I'll definitely be back. read more

Modifications to my backseat and sissy bar made a good visible brake light and turn lights impossible. Came to Randy and his innovative design with license plate that serves as brake light and turn signal. It's super bright and I feel much safer now. read more

Cycle Visions - Better to be seen from the rear. - Motorcycle Repair Near Me - San Diego, California

Ken, Aldo and Jesus are my go to guys! I called them in need of a front fender riser. I could tell that it might be a bridge to far since the part MIGHT be in there warehouse located elsewhere. Just before I was about to beg Ken said to be at his shop in an hour. I showed and it was there!!! This part I needed for a Toys4Tots event tomorrow and I'll be there thanks to Cycle Vision. Thanks guys!!!! I hope Santa takes care of you this Christmas. read more