Usually good experience, recent experience was not good. Our dog got out of the side "drive" then the gate was opened as several many employees were finishing up to leave. The big gate was opened with workers beginning to leave, unfortunately our dog Chip went through the gate and from what I could see, several of the workers should have seen our dog Chip to bring him back into the side yard. Unfortunately I had to get to a job interview and was late, several many of the workers were just hanging out. I hope that one of them would have gotten Chip back into the side yard w the gate, but mistakenly presumed that someone would noticed him outside the gate. I will never leave again w/o notifying the workers. Thankfully I was able to find him in the woods approx between 45m to approx 60 mins behind Totem Theatre / the big parking lot etc. I attempted to call the owner with Trooper Scoopers to give a few concerns, but not sure if given the actual name of the owner as I have few things to give a heads up about. It was also indicated that the owner was given info that "gate latch" was NOT working correctly. I had my spouse show me the gate latch and how it works. And it worked just fine, no issues, appears that maybe those working didn't know how it was to work. The owner never reached out to us on this issue to let us know of their concern. We have pictures of the gate latch showing no damage etc. I can send those screenshots via an email for you to see. Michelle's cell number is 1 (907) 727-3449 Terry my spouse cell phone number is 1 (907)-727-3448 If any questions on your side, I ask that the owner to please reach out to us. Thanks Michelle / Terry Upham read more

Fast service. Did a great job. Will hire them again. I don't have anything else to add.

We are an older retired couple with a multi-dog household on the hillside. We have used Scooper Trooper now for several years. In winter, access to our fenced yard (from outside the house) becomes nearly impossible, and even difficult for us from inside the house. Our account is put on hold once the yard becomes inaccessible The dogs become limited to a smaller area as the snow gets deeper. This makes the spring cleanup even more essential as the layers of melting snow reveal more dog deposits. Clearing the yard on the initial spring visit takes more time and effort, which is charged accordingly. Regular weekly maintenance is much quicker. Prices are based on a per dog schedule, and, as our dogs have aged and died, the weekly cost has gone down. We have provided instructions on steps for the service providers to enter the yard. It involves a warning call to get the dogs inside to prevent distraction or escape, closing and checking the gates, and leaving the double bagged collection in the garbage cans to avoid drawing loose dogs or bears. Over the many years we have only experienced a few times when these steps weren't followed completely, or when the service provider didn't do a thorough job of clearing the yard. We recommend this service very highly for those who don't have the time or physical ability to do a thorough job of cleaning up their yard after their dogs, to help improve the quality of life for themselves and their pets. read more

I am so happy with the service I received from Scooper Trooper. They were easy to communicate with and they did an excellent and thorough job cleaning my yard. It made it so that was one less thing that I had to worry about. I highly recommend them for your yard dog wast cleaning needs. read more

When they did pick up my yard, they did a terrible job, only because I King up what was easily accessible and visible. I had to call them to tell them they needed to get everything. Employees are sketchy as well, after thier service, things came up missing. Will not honor coupons or groupons. I used their service via Groupon in early 2015. 4 years later they will not honor a Groupon I purchased for a friend. I'm glad because friend requested these guys and they are terrible. Thier lack of customer service proves to my friend they are terrible. read more

I have found this service to be Thorough, dependable and timely. We are pleased and have used this service for two years.

I've tried Scooper Trooper three separate times since moving to Anchorage, including for the last six months. Over that time, it was rare to have a completely satisfactory service visit. Things were almost always missed, but this past spring and summer were busy enough that I needed something. As usual, something is typically better than nothing. However, over the last couple of months, I've had to call to complain about one employee in particular three times. Because of a couple of factors, one has to walk through our building to access the back yard. In addition to carrying open containers of dog feces through my apartment building, he often didn't bother changing or removing his shoes before walking through the building to depart. (All captured on security video.) After his most recent--and final--visit to my property, I had to spend time scrubbing feces out of the carpet in the common area. As soon as I finished that task, I called the office and fired the company. Either they can't get good employees, can't keep good employees, don't correct their employees, or some combination of the three. Even if I hadn't had to scrub feces out of my carpet, having to make a third call to complain about the same employee doing the same thing will absolutely result in a firing. No one can claim I didn't give them a fair shot. I cannot in good conscience recommend Scooper Trooper. read more

I've had nothing but wonderful experiences with these people. In fact, I called them in the first place on the recommendation of another satisfied client. They've been friendly, consistent, thorough, and - best of all - it's a freakin' unbeatable price to not have to clean up after your dog. read more

I am only giving this business 1 star because it does not give me an option to give zero. This business is a massive ware of money, the scoopers were never there the amount of time they stated they were, much less with any overtime, and they never left my relatively small yard clean, EVER. When I called to speak with them about the $100 of overtime they were trying to charge me the receptionist was incredibly rude, he would ask me a question and EVERY time I tried to answer he would interrupt me. This continued through our entire conversation and got to the point where I had no choice but to inform him that if he interrupted me again I would have to end our conversation. Our phone call and business ended very soon after. Worst service, worst customer service, worst business experience of my life to date. I encourage everyone to seek business with another waste removal service. read more

These guys are the best! I read some of the other reviews that were not as stellar as mine and I think it just comes down to communication. Before they came to my house the first time I gave them VERY CLEAR instructions as to exactly what I wanted and how I wanted it. First of all, I have a giant, protective dog that let's me live with him so I told them to call me when they were in my driveway so I could sequester the dog which allows them to work unimpeded. This also let's me be able to monitor their time. Second, I told them to use several bags that each weighed not more than 30# because I was hauling it off myself for disposal and I didn't want a huge heavy bag full of doo. They used several bags, double bagged each of them and they were about 20-25# each, making it easier on me. Finally I told them to pay attention to how the gate was secured and make sure they left it the way they found it so the dog couldn't get out. They happily complied with each of my requests. I mistakenly used the "other guys" one time. Will not make that mistake again! Scooper Trooper has fantastic customer service, friendly people and reasonable rates. I have referred them to several of my neighbors who were also very happy with the service. Great job, Scooper Trooper! Keep up the good work! read more

The basic rate that Scopper Trooper charges you (without OT) is supposed to cover 20minutes of work. I happen to be home a few times when they came by, the guy spent less than 10 minutes on my yard each time (that's from getting out of his car to getting back in) and I have a half acre yard and 3 dogs. There are still piles out there when I go, but I can't fathom paying for OT, when I don't even get my 20 minutes (or all the poo picked up) at their flat rate. read more

Great customer service, excellent job cleaning up and affordable pricing:) very satisfied! Thank you scoopers

I used the service for 2 summers and have absolutely no complaints. We weren't able to keep the gate clear of snow in winter, so we paid a higher price for the initial month of service each year, but it was well worth it. We have only one dog, and the area was small. We have now moved out of state where there isn't a similar service. I miss it. read more

I have been attempting to contact them for a week now. They don't answer the phone or return messages.

I've been very satisfied with the service and competency of scooper trooper. When a problem has arisen, they were very quick to get back to me and resolve it to complete satisfaction! read more

Well, I have had this company now for a full year and I still give 5 stars!! Fall was the most difficult time for them to keep the yard clean, but it is a difficult task when the leaves are falling and covering up my little dogs messes. If I could have kept up with the leaves, it would have been no problem. Over the winter, my yard was cleaned very well and this summer has been perfect. Hey, I don't know about other people's dogs, but mine mess twice a day. It's a constant battle and I know I have to look out for land mines every time I go into their yard. 5 stars and thank you!!! read more

I haven't used Scooper Trooper for a while now, but I did use them weekly for a couple of years and they were excellent. If I ever needed to contact them, they were easy going and cordial to speak with. They never missed a visit, were in and out of my yard quickly, and did a perfect job. I don't know why some of the reviews on yelp are negative, but bad news travels faster than good, so perhaps that's why. When I ended my service, the owner told me I had a credit balance and asked if I wanted a refund. I said no because I may use them again and even if I didn't, I'd be glad for them to keep it because they did such a good, reliable job. read more

These folks did a pretty good job considering I have a good sized lot (9000sq ft) with trees and shrubs. Would hire again.

The receptionist John is very rude. I tried explaining what he had told me about his business and his services. He was giving me attitude and was not trying to hear my side at all. I do not like doing business with rude, unthoughtful people/company. read more

Be careful with these guy... They contradict themselves and do not provide "Good Customer Service" nor proper detail on how you will be charged. Their work, even when incomplete becomes a problem in your pocket book if you wish for it to be completed. Plus snow on the ground or complete incompetence with a gate is also your fault and will result in incomplete cleaning and a overage charge the next time! Find someone else, pay a kid, or do it yourself not worth the time/ service terrible. read more

I canceled service with Scooper Trooper after being unable to tell that they had come to clean due to poop remaining in the yard. Our dogs poop in one primary area and they had not even cleaned it. They continued to charge my account after I canceled the service. I was fine paying for the remaining weeks of service that we were no longer receiving, but they tried to charge me for an additional month and fought me regarding a refund. I had to contact my card company as to not authorize the charges. read more

I used them for the past 2 years and never have had a problem with them. Great service for me. They did a great job cleaning up after my 2 dogs. I recommend them to all my friends. read more

Customers beware hidden fees. I called because they charged us twice the amount for pick up and the first thing I did after giving them my name was ask if they charged by the dog or the time and The guy said it's by the number of dogs. So I asked him why we were getting charged for extra time. He said that only covers 45 min and they started after the winter so obviously that takes longer and you should of got charged for a set up fee. And my wife said you told us that because we are previous customers we would not get charged for it. And I said when I called you, you stated we get charged by the dog not the time. read more

I used scooper trooper last summer after purchasing a groupon and was satisfied with the service with one incident where they ended up returning to finish cleaning what was missed. However this year I have experienced the worst service ever! Customer service is terrible and have been quoted different information 3 times (including by the owner) when it comes to pricing and policies. Watch your account! Amounts not authorized will be charged without your permission! I would never recommend this company! read more