I rarely leave reviews, especially negative ones. In fact, I can't remember the last time I left…read moreone. However, if sharing my experience saves even one person from going through what I did, then I feel obligated to write this.
I chose Swank Salon based on recommendations from friends and family and was excited for my appointment. I rarely spend money on salon services, so this was a special occasion for me, and I was looking forward to having my hair done for several upcoming weddings and events.
Unfortunately, I left with orange, uneven, and significantly chemically damaged hair.
I arrived with inspiration photos and thoroughly discussed my hair history during the consultation. I had blonde hair for many years and had undergone numerous lightening services in the past without ever experiencing a reaction or damage like this. Despite that history, no test strand was performed prior to applying bleach to my entire head.
As my hair was being dried, my stylist told me she was unhappy with how it had processed and asked me to return later so she could fix it. When I saw the result, I was shocked by the condition of my hair. The color was orange and uneven, and my hair had sustained significant damage. My shirt and pants were destroyed with bleach spots.
To the salon's credit, Annie at the front desk was kind and helpful and quickly arranged for another stylist to see me. Aaliyah was compassionate and honest about the condition of my hair and did what she could to improve it. Every employee I interacted with was friendly and professional.
What ultimately disappointed me most was the way management handled the situation afterward. I was unable to speak directly with a manager and had to communicate through the front desk. The only communication I received from management was through email, where I was repeatedly told that the salon had done nothing wrong and that the damage was simply an adverse reaction to the lightening process.
I understand that chemical services carry risks. However, those risks were never discussed with me during my consultation. The salon's position was that this was an unpredictable reaction, yet no test strand was performed and no mention was made of the possibility of severe damage requiring corrective services.
The salon did issue a full refund, which I appreciate. I will mention, I've seen no sign of this refund being back in my account. However, a refund does not restore damaged hair. When I later asked whether the salon would be willing to provide any restorative products or treatments to help repair the damage, I was told that any future treatments would be at full cost.
I appreciate the kindness of the staff members who tried to help me. Unfortunately, I left with severely damaged hair, no direct conversation with management, and the feeling that my concerns were dismissed rather than truly acknowledged.
Based on my experience, I cannot recommend Swank Salon for services.
