I take my 90-year-old Dad to the Mesa facility every few weeks. We travel 60 miles each way for…read moreour visits. He is being treated for several severe eye conditions. He is functionally blind and deaf. Wrangling him to the different offices with different measurement machines can be quite the challenge. The entire staff in this facility is awesome. Our visits are on different days of the week and at various times of day. Very seldom do we see the same support staff. The process for the visit is well thought out and understood by all including the patients. Nonetheless, they are all always gentle, patient and supportive. In my 70 years, I have never encountered such a positive culture than I have here. Everyone is super helpful, seems to get along, and works as a cohesive team. I'll even go so far to say, that Bailey and Dylan, who share an office in Imaging, present as best friends. By any measure, a positive experience.

I've experienced consistently long hold times when calling, and even when I opted for a call-back,…read moreI was disconnected halfway through the conversation. The customer service has been disappointing overall. The patient portal is equally frustrating--every time you move to a new screen, it resets, making it incredibly difficult to book an appointment. It's been a very inconvenient and discouraging experience trying to do business with this company. You are actively have so many issues and roadblocks for people to do business with you.

I have been using Carrot Eye Center from its origination. Doctor Herion was my eye doctor at…read moreSwaggle Wooten prior to starting his own practice with Doctor Hammond in 2019. Both are veterans and truly care about their patients. I arrived about 10 prior to my appointment and was warmly greeted immediately and enjoyed some coffee as I waited. BTW, great coffee! My name was called shortly afterwards. The technician that performed initial tests was pleasant and professional. Doctor Herion is always a pleasant experience! Highly recommend!

From the first step in, this office is welcoming. Busy office but coordinated the check ins with…read moreefficiency. Front desk person so kind and attentive. The quality of my exam was superior with modern equipment that assessed without air puffs and dilation. The cleaning process was systematic and eased my concerns. Each exam room was private with soundproof door keeping the information shared private and personal. Dr. Henson was kind and took time to go over my tests and spent quality time. Michael did a great job showing me many frames without any pressure or frustration. Great full service office. Location great off of IS 60. Plenty of parking.

My husband saw Dr Rahman for a complete eye checkup. The gentleman doing the eye tests was very…read morenice and efficient. Dr Rahman was thorough and explained everything very well.

Dr. Nirenberg is an outstanding doctor with great medical intelligence and very relaxing and…read morewelcoming bedside manner! After that, it goes downhill very fast! Rude, inattentive, and uncaring are the words that first come to mind regarding the staff and assistants that work there. Never in my 80 years have I walked out of an appointment like I had to the other day at EVO! There are great alternatives to eye care in The Valley, other than EVO, and I would highly suggest anyone to use them....

I wanted to share my recommendation for Arizona Eye Specialists in Gilbert, Arizona. It is an…read moreoutstanding office and an excellent choice for medical and general eye care. The facility is located in a large medical complex with convenient and ample parking. Dr. Elliott Janousek, O.D., is an exceptional professional. He provides comprehensive eye exams that check visual acuity, depth perception, and eye coordination to detect issues like cataracts or macular degeneration. He also performs systemic health screenings to identify overall health issues affecting the eyes, such as diabetes and hypertension. Additionally, Dr. Janousek is highly skilled in prescribing topical and oral medications for eye infections, allergies, and inflammation, and he provides excellent surgical co-management before and after procedures performed by their seasoned ophthalmologist. The eye exam process is very efficient. The optical technician, Heep, is professional and thorough during the initial medical review and pressure testing. The practice also utilizes retinal and fundus photography to capture detailed digital images of the inside of the eye to screen for diseases. The administrative staff is equally wonderful. Maddy at the reception desk is always cheerful, helpful, and accommodating with scheduling. Please note that this is a very popular and busy office. I highly recommend scheduling any follow-up appointments on the same day as your visit to avoid scheduling delays.

This office is impossible to schedule with. I received a referral back in July 2024 and never heard…read moreback. After following up with my PCP, they resent the referral, and someone finally called me in early August. The earliest available appointment was in October, but a week before the appointment, it was canceled. I rescheduled for November, and on the morning of that appointment, they canceled again. To make matters worse, they only send text messages to notify you of cancellations--no calls to explain or help reschedule. After this frustrating and unprofessional experience, I gave up and went elsewhere.

I recently saw Dr. Michael Scanameo and I was so completely impressed with the entire experience…read more I was having an issue with my right eye and called to make an appointment. I was a new patient. The woman who answered and scheduled the appointment for me listened patiently while I explained my problem and was able to get me in the next day. I showed up from my appointment 15 The front office staff were smiling, kind and courteous. The office is clean, warm and inviting. Not at all sterile. The assistant that took me back and did the initial exam before I was seen by the doctor was fantastic. Dr. Michael was extremely professional, answered all of my questions and took his time visiting with me. I didn't feel rushed or feel like a number. I also think it's worth mentioning that Desiree is a credit to the office. She is polite, professional and friendly. I would absolutely recommend desert Vista eye specialists to anyone.

A Receptionist who seem to care about patients. The whole purpose should be to create a welcoming…read moreexperience! Not be dismissive and argumentative.

My office experience was top-notch. The lady upfront was very professional and kind. I had some…read morepaperwork to fill out, but they took me back right away. Everyone there, from the person at the front desk, to the assistant, to Dr. Olsen, treated me with such great care. Syerra then helped me pick out a new frame! It was top-notch care. The cool thing about this visit today too, was the camaraderie between the women working there. With no other patients in the waiting area, the ladies working were chatting like a group of good friends. I felt like everyone there cared about my experience and each other, too. Love that vibe. I will be telling friends and family to go there, too.

Posting this on Yelp so it cant get deleted or burried on Google. I TOLD THE GIRL ON THE PHONE THAT…read moreMY MOMS MAIN COMPLAINT WAS FLOATERS AND WANTING TO GET THOSE CHECKED. YET YALL SCHEDULED HER FOR WHATEVER YOU WANTED. ALSO, Just got the insurance EOB in the mail. Yall charged them for Eye AND MEDICAL EXAM. Yet we couldnt discuss the floaters or some of the other findings? Yeah right!!!! Seems like the doctor was just in a rush/bad mood. You should talk to Dr Pilcher about her bedside manner. Im not the only one who's complaining in these reviews about her rudeness and wanting to rush. If she doesnt like her job she should find a new one. If she is in such a rush she shouldve taken the day off. Knocked off another star. NEVER coming back. Im gonna make sure people know to steer clear of this place. Rude Dr and dishonest billing. Dr Pilcher is kind of rude not going to lie. First when she came in, she said Its Chaos out there. Didnt introduce herself. Not very personable. Seemed like she was in a major rush. Kept saying come on really loud when my elderly mom was trying to read the eye chart. When my mom would say she couldnt read it, her response was yes you can When I asked about the floaters in her eye (which was the main reason we came) She said thats medical you need to schedule a medical appointment to talk about that. I asked her some questions about the pictures of her eye which she did answer thoroughly. Then she rushed out of the room and told us to check out out front. Dont know if the doctor was having a bad day or what. Im not really sure if Im going to come back, she was pretty rude. Needs to be talked to about bedside manner. Sorry we were such a bother.

My husband went for a glaucoma test today without insurance and the cost was $492!!!!…read more Unbelievable!!!! When I looked it up I online for the average cost without insurance the high was $200!!! They did not give him an itemized bill, so I'm not sure what all the charges were, but Im going to find out! Not impressed with them either.... Check other places for pricing before you go here!

The doctors treat the staff without any respect. It is a bad culture. There are no smiles. It is…read morea seriously unhappy place. Employees do not quit. They escape. The level of arrogance and ego by some of the doctors is nothing the average patient would support. Go elsewhere.

The most rude unprofessional office staff I have ever dealt with in my life. I would highly…read morerecommend looking for another eye doctor that actually cares about patients. Thy need to be inspected my the Arizona medical board.

I was kinda iffy about this place after reading past reviews. I decided to give them a chance and I…read morebooked my appointment online. Booking the appt was easy and I received my confirmation right away. The day of my first appt finally came and I checked in on the kiosk as I walked in. I was quickly called to the back, my eyes were checked, and they performed my vision exam. The tech who was helping me was very friendly. I was then sent back to the front and told to wait for the doctor. A few minutes went by and I was then called back again. The doctor was friendly. I let her know that I was interested in getting contacts and prescription glasses and she sent me home with a two week trial contacts. I made a total of three visits within a month timeframe and every visit was great. The ladies working in the optical dept. were very helpful and patient. I picked up my contacts and glasses a few days ago and I am loving them both! I will definitely be back here again next year for my vision check! Thank you