I was driving from Chicago to Springfield, IL with my kids to visit the Lincoln Memorial when my…read morecar suddenly began shaking during acceleration. Nervous to continue the trip with my little ones, I pulled over and searched for a local 24/7 towing company. That's when I found Springfield Autobody and Tow. Not only did they come out quickly to tow us, but they went above and beyond--despite being closed, they didn't want to leave a mom and her kids stranded. They were incredibly kind and welcoming. Their kids even played soccer with mine while we waited! They diagnosed the issue right away--a simple sensor replacement. What they called a "quick fix," I consider a true blessing in disguise. Jerry and Maria, along with their amazing staff, made what could have been a stressful situation feel safe, friendly, and even heartwarming. I couldn't have asked for a better team to help during an unexpected breakdown. Thank you all for your outstanding service and kindness.

My car was stuck in a parking garage, which isn't the easiest situation for a tow. Instead of…read moresaying it couldn't be done, Maria and her husband Jerry immediately started figuring out how to help. Maria even came to pick me up, got me a charger for my phone, helped me find a safe hotel, and made sure I had food and snacks while everything was being sorted out. That same evening, Jerry gathered a team of people, went back to the garage, pushed my car out from the 3rd floor and safely towed it so it could be inspected the next day. Jerry told me no was not an option. We hear a lot about "exceptional customer service," but this family truly lives it. The kindness they showed a complete stranger is something I will never forget. They're more than just a business. If you ever need help with your vehicle, you couldn't call a better family to take care of you.

I Just got my car back from Elite this week and I am thrilled with the results. Not only did they…read moredo a perfect job on the repair, but they also touched up other random spots where I had minor chips in the paint. My 10-year-old BMW looks brand new. I highly recommend Elite to everyone I know. Think this is the third time over the years I've needed their services, and every time they've been excellent.

I found myself in the parking lot of Target with my two year old and a car that would only go in…read morereverse. Had to take an uber home and to work the next day. Got to work and one of my co-workers called Elite and before I knew it my car had been towed, repaired and returned. It's nice to know there are still businesses that are willing to go that extra mile. Thanks Jim Carver Caitlin H

Kulavics is the best auto body shop in Springfield! The entire crew is friendly and knowledgeable…read more Kulavics provides free estimates on repairs and offers loaner cars to customers. They even repair boats!

Took the car in for some minor back bumper work which was done in timely manner. Repairs well…read moredone and insurance contacts taken care of. Was surprised when picked car up as it appeared to have been detailed in and out and looked great.

My car was returned fast and in perfect condition ! The staff was very friendly and helpful.read more

Be aware: This repair shop will let you pay to have your vehicle towed in to them and then flat out…read morerefuse you any kind of service if your insurance company totals your vehicle out. If you even suspect that your vehicle may be totaled out, you might want to save yourself the time and money and just take it elsewhere. I also got a lower estimate when I took it to another shop- which would have made the difference between it being totaled/not with my insurance company. One star only because the staff weren't outright rude. Update: Caliber Collision reached out to me to "discuss my concerns" with an email address that isn't valid.

We needed body work done after hitting a deer. Everybody at Phoenix Collision were so…read more accommodating. Carolyn and Tressa were so great at keeping in touch and always happy to provide an update. Kudos to all the guys at the shop for their expertise and great work! Highly recommend! :)

The people at this business could not be more pleasent and honest. I brought my car to them as…read morethey have very good reviews and they did not let me down. Excellent work at a fair price. In the unfortunate event that my car needs body work again, I will be back.

Quality service fast & affordable I loved there service and Rebecca was so pleasant to talk with…read more They are really doing great work there I appreciate them so much for all there hard work thank you much

I sent an email asking for an estimate for detailing my car. I'm unable to take care of this…read moremyself due to an injury. I responded when I was asked for my car's make and model. I did not receive a response, so I have to assume they aren't interested, however I think it was incredibly rude not to respond. I'd give them no stars, but since that's not an option I'm giving them the least number of stars possible.

Kept my car for more than 2 months longer than they quoted me. Still did not fix the problem saying…read morethey needed another part. Brought the car back when they said they had the part and they still were not able to fix it saying it was the wrong part. Would not recommend to anyone

I've had work done on my truck's tailgate here at Kim's and was very impressed. Their people are…read morefriendly and helpful, and the work was completed on time. I highly recommend Kim's Autobody!

I sincerely want to send you a huge thank you for repairing the significant hail damage to my car…read more Your honesty, full attention to detail, and working in a timely manner, demonstrates your commitment to getting the job done properly. You are a true professional! You made this entire process easy and seem less. It's hard to find such good people these days. Thank you!!

Don't waste your time with anybody else in Scurto Illinois. Michael takes his business. Seriously,…read morehe does a great job, he is honest, dependable, and has a fair price. He sticks with his estimate.

Our Dodge Ram 1500 truck blew a tire on I-72. AAA towed our vehicle to Discount Tire. There were…read moremany customers, but we were helped in a decent amount of time. Jacob found a reasonably priced tire for us and it was ready right before closing. As we started to get into the vehicle, Jacob and another tech ran from the store and got our attention. They had noticed that something was wrong when the tire was back on the ground. It was crooked. We received some suggestions for a repair shop as well as cold water. We made arrangements for a Lyft driver and hotel. We returned the next morning and the tow truck driver was able to coordinate with Discount Tire employees to reload our vehicle. Shoutout to Assistant Manager Jacob and the technician who kept us safe and helped locate repair shop options.

I replied to them using the link below, but they never got back to me…read more I did have to go back to them today (because that's where my tire warranty is) and they were much better than the last few visits!!!