To say I'm angry is an understatement. I have spent a significant amount of money on their website, I have been a loyal customer, and have provided them with plenty of earned media (free content on social platforms) . I purchased a dining table in early December and after check out, realized I was charged tax on the shipping cost for this large item which was near nearly $500 on its own. I have been asking via email if it is typical to apply this practice since it has never happened on any other purchase, and shipping is not a tangible good. I have sent multiple follow up emails to their support team and have received no response. Today I come here to write this review and realized from other folks that had I purchased this item from Instagram I would not have been charged the shipping at all and I'm now even angrier that this appears to be what I would consider unprofessional and deceptive practices. A much bigger concern than the non-response of emails. I attempted to buy the table on IG and sure enough no shipping charge. Because the item that I purchased was considered nonrefundable, I now think I'm going to have to dispute the entire charge with my credit card company and reject the delivery unless they are willing to refund my shipping cost which considering the lack of emails, is highly unlikely. I'm greatly disappointed and have found that their business practices have become questionable since they were acquired by Food 52. What used to be a locally owned and operated business with principles and ethics that reflected that kind of organization have now gone off the rails, and I just can't see continuing to support them any longer if this is not made right. read more

Schoolhouse - A screenshot shows the free shipping of purchased on IG - Furniture Stores Near Me - Portland, Oregon

Buyer beware! I made an online purchase on July 6th. It was a quilt & 2 quilt pillow cases, and mind you, the merchandise on the website are in stock! I was planning to use the merchandise for August 10th. Today is August 5th, and I haven't received the merchandise. Schoolhouse still holds my money $$$ for 4 weeks and I Contacted the customer service and they only told me that the merchandise is currently impeded at the warehouse and they're experiencing a backlogs. For 4 weeks?!! This is not okay! No clear lead times for in-stock items?! Terrible company!!!! read more

Do not order from this company anymore. They used to be amazing. But sounds like they are in serious trouble with their new parent company. They keep having sales and promos but then never ship what you order and you won't be able to reach them to get a real answer. Feels like they are just collecting customer's money but not planning on fulfilling orders. read more

I purchased two quilts as Christmas gifts. After the system processed my payment and marked the order as fulfilled, I only received one item. I contacted customer service to find out what happened. The representative told me the second quilt was no longer available. I asked if I could receive a different color instead, but she was very rude and said she couldn't offer an alternative due to a price difference and that I would be issued a refund. This completely ruined one of my Christmas gifts -- I couldn't give just one quilt without it looking awkward. I will never shop with this company again. The representative, Jennifer G., also ignored my messages about how they lost a customer. I want to support small businesses, but experiences like this show that some have no idea what customer service really means. read more

Buyer beware. I ordered and paid for two items almost a month ago and the package still has not been shipped to UPS to ship to us. There is no telephone number, no customer service and no way to get any information on the package's whereabouts and status of the shipping. It is incredibly frustrating. When we have tried to reach Schoolhouse we get an immediate automated response saying they are "on it" and never any more follow up. Monday I will contract the credit card company to see if we can get a reverse on the charge but I would never ever order from this company again. This was/is still a huge headache, waste of time and money and I wish I had read their other negative reviews before shopping here. Buyer beware, I am not convinced this company is legit. read more

The shipping cost for a bench I wanted was nearly as much as the bench ($600). I ordered it through instagram and shipping was free. The pad I bought for the bench was supposed to snap underneath, but one of the snaps didn't work, so it looks crooked sitting on top and slides around. Then I ordered wall hooks. The website said "in stock" and that I would receive them in 2 weeks. They never came and I emailed to find out why. They said they would come in a few more weeks. Then, I got them and they were the wrong color with the wrong name and address on the box. Again I emailed (they don't have a customer service number to call...) and they wanted pictures. I sent photos. They wanted more photos and more info. 5 emails later and still no resolution. This shouldn't be such a difficult process for the cost of the items. read more

I bought a blanket that went on sale less than two weeks later; when I asked for a price match someone named Mary responded that they couldn't honor the lower price because "promotions couldn't be combined" (which was irrelevant since I had paid full price) and "not all products were eligible for discounts" (also false as the item was on sale on their website). Impossible to contact this company by phone. I experienced poor customer service, beware! read more

Schoolhouse - Furniture Stores Near Me - Portland, Oregon

purchased rug and when received it.... smelled musty and full of mildew. probably sitting in a damp warehouse. Company offered no resolution. shame on them. never recommend purchasing anything online from this company.. read more

Horrible customer service. Ordered some stockings and a tree skirt specifically for Christmas back in November. 3 weeks later, items still hadn't shipped. Finally emailed them to ask about the order status, and got a response saying they'll check on it. Never heard back from them, and now got an email saying they oversold the tree skirt and issued a refund. Still no word on the stockings I ordered. Super disappointing experience, and won't order from them again. read more

I noticed the bad reviews, but personally, I didn't have any issues. This might be because I visited the store in person here in Portland to pick up the items. They had a showroom opening for a weekend, and I decided to check it out. I had a great time! There was a long line outside with many people waiting to enter. Inside, there was an amazing coffee shop, along with various items and a showroom. I ended up buying a duvet cover at a really great price. While I do think some items were overpriced, that's just my opinion. Overall, I think I'd visit again in person. read more

Schoolhouse - Item on my bed - Furniture Stores Near Me - Portland, Oregon

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Terrible customer service. Read the other reviews! Never received the items I paid for, and can get anyone to respond to my emails. No customer service number. read more

A feast for the eyes. Such a fun, Portland destination with gorgeous, local home furnishings. I like to go regularly to just enjoy a coffee and marvel at it all. Window shopping indoors. They have a great little sale area too so don't miss that since it's very pricy. read more

DO NOT BE DECEIVED This company has great marketing, cool collabs, and beautiful home goods, but you'll never receive the items you ordered and customer service (if you can even get a response) will continue to tell you that they are checking with fulfillment while weeks go by and you still don't have the items you ordered, let alone a real update. In the end you'll just have to dispute the charges with your credit card company. It's a huge bummer and not worth the headache and time wasted. read more

They don't take phone calls, and I'm not waiting 3 days for a response. I am using this choice they made to judge their customer service and I am not thrilled with their interpretation. So off I go to give money to businesses that meet my old fashioned interpretation of customer service. read more

Repeating what everyone else is saying. Their website is a lie. Do not expect to receive any "in stock" items in a timely manner. They will take your money and simply not follow up. I've been informed that an item that was meant to ship within 10 business days will now be processed in potentially 6 weeks. Customer service is a joke. I am now attempting to get my money back, let's see how that goes. AVOID. read more

BEWARE!!! Schoolhouse has been bought by Food 52. Since the purchase they have shut down their beautiful showroom in Portland and things are clearly NOT RUNNING SMOOTHLY!!!. We purchased 7 items totalling $2,000 on September 3, 2024. 1-Møbler J27 stool (in stock) NON-RETURNABLE! Made in Denmark $199 2-Nora Oak Nightstand (not in stock) NON-RETURNABLE (mdf with oak veneer, oak) made in Vietnam $499 3-Two Sidnie lamps with glass shades made with "global components" (not in stock)assembeld in Portland $499 each 4-Gino Flip Clock (in stock) made in China $99 5-Cylinder Stone Side Table (in stick)made in India $499 6-Velvet Plus Wool Circle Pillow Case (in stock)made in India $59 NOTE- six of these items were made in China, India and Vietnam. We purchased these items during a 20% off sale. By October 5 we had heard nothing. We would have expected to at least have recieved the small pillow case and the small flip clock that were in stock. Tried to contact Schoolhouse but they can only be reached by what seems like an AI bot. The bot said it would check on the order and get back to us. It didn't. Then we used a live chat (that is available only during business hours) and were told that their WAREHOUSE AND FULLFILLMENT WERE HAVING PROBLEMS. They said they would check on our order , they checked on it but couldnt give us any information except that our Sidnie lamps might ship to us by December 15. 3 MONTHS!!! And we still don't know where our small in-stock items are. Crazy. This is reminiscent of Covid days. Side Note- shipping was $200 and we can't believe we paid this much for an mdf/oak veneer side table and items made in Asia. Schoolhouse is no Room and Board. More than 90%of R&B's furniture and decor is made by US artisans, they are 100% employee owned and have live customer service by phone:) I'm considering getting my money back from Schoolhouse taking a red-eye to Golden Valley MN where Room and Board has a fantastic, huge outlet open on weekends and they ship any amount of furniture or decor for a flat fee of $150. We just had two living room chairs and a table and various decor shipped seamlessly this way in August when visiting Mpls. Took only 6 wks. Great deals! By the way, we're not employees, Just fans of all things Minnesota (including Tim Walz). read more

their customer service is terrible. I called in today. The lady was so unknowledgeable. She wouldn't even answer the phone she was on the other line. The phone line was alive. Do not shop there they way over prized they don't stand behind their products. I will never go back there. read more

Schoolhouse - Furniture Stores Near Me - Portland, Oregon

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Been a long time customer of Schoolhouse. Drove 2.5 hours today to tour the showroom for a new project, as I've done many times before. Checked to confirm they were open first, of course. Walked in to a sign that says showroom is by appointment only now with no appointments available for 4 weeks. Luckily I found everything I needed at Rejuvenation and am always impressed by their service and their in-store sales. Crossing Schoolhouse off my go-to list. read more

Received Great Jones Floor Lamp (returnable, $900) after waiting for more than a month with the following defects: 1) The pole is slanted relative to the wooden base, no way found to adjust it - the lamp is not straight when on the floor. (see pictures) 2) The pole finish is inconsistent with fingerprint like smudges (see pictures) that are not dirt or cannot be taken off; 3) The eggshell linen shade came bent up and damaged - although packaging was in good condition. 4) Multiple other issues like E26 socket finish has some fingerprint smudges, poor polishing, screw gaps, etc. 5) Refund was successfully processed after I returned the item. However, the return process was slow, I had to pack both the shade and the lamp into one extra large box as only one label was provided. Massive inconvenience and waste of time. I have to wait for days for a response from customer service, and days to get a label. Overall, the product I received did not meet my expectation for a product given the price of the $900 to the extent I felt ("scammed") compelled to write this review and warn potential customers and potentially help the company grow. The emotional distress and cynicism was high as I never received anything in such a condition as compared to my previous experience. The experience was rather insulting. read more

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Drove two hours today to visit the showroom (each way). When I got there, I discovered that they are "transitioning" to appointment-only. That would be good info to post here on Yelp as well as on their website prominently (& seems they have ALREADY transitioned, as it was 2:30 pm on a Friday afternoon and there was not a soul around). I am ESPECIALLY annoyed because their hours on Yelp say that they were just updated a few days ago-- so they SHOULD have been open from 10-5 today. The barista in the coffee shop attached to the showroom was far less than helpful (he works for another company, but still, would be nice if someone gave him a phone number to call, or helped him out by putting a little more info on the locked showroom door). I went to the website to see if they had any available appointments for the remainder of the day . . . nope. Seems Schoolhouse needs some major training in customer service. read more

Schoolhouse - Locked out - Furniture Stores Near Me - Portland, Oregon

Cool products, but the customer service is the worst. I am surprised how bad they are. They take forever to ship products, they don't respond to emails, they even discourage you from calling to talk to a representative to find out the status on orders. They say they will respond within 3 business days, but from my experience it is usually 6-7 business days. I wrote a review on their website, and if it is not a 5 star post, they will not publish it. I never take the time to review products or companies, but they are comically bad. Specific examples: I paid for the Hamilton bed 10/2023 for ~$1600. After 2 months of not having received the bed, I emailed them to find out the status of when they will ship, they responded that they decided to stop selling the bed. Shocked they kept my $1600 for 2 months without notifying me that they were not going to fulfill my order. I wonder that if I never emailed them, they would've never been proactive enough to let me know they were not going to ship the bed. Another example I ordered some kitchen accessories 12/2023. They were supposed to be delivered 01/2024 and 02/2024, did not receive. Emailed to find out status, now they will be delivered 03/2024. Did not receive, emailed again, now they will supposedly be delivered 06/2024. Crazy it takes 6 months to receive goods these days when the confirmation order said I would receive 4-6 weeks later. Overall not a pleasant experience with this company, but they are great about sending redundant marketing emails. read more

Terrible customer service. It took 21 days to respond to a warranty claim email. My kitchen handles finish is defective. They have a natural brass finish but started getting black spots. They only offered 20% discount in the purchase of the replacement. I sent another email 2 wks ago requesting the claim to be escalated to a supervisor but I am still waiting for a response. read more

Made the mistake of ordering 2 pendants for $800. I knew I could have ordered similar lights for $100 but felt for the made in Portland BS. The wrong lights were delivered and we have been unable to reach schoolhouse by phone or email to set up the return. We opened a dispute with AMEX as they will credit us for the charge and deal with Schoolhouse. Stay clear of Schoolhouse, there is nothing special about their overpriced products and their customer service is non existent. read more

Schoolhouse is a company that has outsourced their customer service to an oversees company that basically does customers service like an AI from 2005. They had an item that was "ready to ship" but shipped instead weeks late. They didn't do anything to notify me and instead after waiting for weeks being like "WTF", I asked their terrible customer service --which just started pushing the same generic message to me every day to me. They don't have a phone number to call. They basically want to be as unhelpful as possible, while taking your money. Would you eat at restaurant where they are rude to you and default for a 35% tip? This is schoolhouse electric. read more

This company is now run by robots. Customer service is poor. Cannot get in touch with real person. Order placed early November. Never fulfilled. Checked on it continuously and answered by robot e-mails. Not notified it wasn't coming until January. read more

Terrible customer service. Considering their products are not cheap, they really should improve their responsiveness, particularly when they ship a defective product out. As a designer that shopped there for many projects, I cannot recommend buying there anymore as it is not worth the risk. read more

Nearly all of the fixtures in my 1907 cottage are from Schoolhouse, but my recent experience has me questioning whether I will shop here again. My 2-star rating is an invitation for someone with power over there to get it together. I ordered a fixture in-store and was told it would be ready in 2-4 weeks. It was not. Attempting to reach a human being on the phone was impossible, emails take several days to get a response that offers zero information, and when I drove to the store to ask about it after 7 weeks, the staff stated they were unsure when it would be ready and there was no way to know. This held up other projects and inconvenienced two contractors (who had been scheduled 7 weeks out, just to be "safe"). 100% of my frustration could have easily been eliminated if Schoolhouse had simply been transparent about their timeline from the jump, communicated with any updates, or offered a bare minimum of customer support. It appears my experience isn't a one-off based on recent reviews and several BBB reports. Ending on a positive note: All of the staff I interacted with were kind people who were clearly just helpless due to screwed up internal issues within the organization. I love the fixture and it is perfectly constructed. It was ready at 8 weeks out. read more

I love Schoolhouse electric for historic renovations and home accents. Their online store was very useful during the pandemic. The website was easy to navigate and helpful, although I've never tried to return anything. They have unique items which I hope will remain in stock. I recently read about Food 52's acquisition of Schoolhouse. Read more about it here - https://www.architecturaldigest.com/story/food52-to-acquire-schoolhouse-in-a-48-million-dollar-deal read more

This is a fake company. Customer service is not staffed by humans. The products are not in stock and the orders are not fulfilled. Do not purchase anything from this website. read more

During a big renovation two years ago, we ordered most of our light fixtures, doorknobs, cabinet pulls, and other interior items from Schoolhouse. We now regret this. Many of the light fixtures (particularly the Louise and Annette sconces) flicker even though we fitted them with Schoolhouse bulbs; the LED Allegheny sconce we had installed as a porch light has completely stopped working. The doorknobs we ordered work poorly, and one simply won't stay shut. Schoolhouse products tend to be pricey, and the value for your money is terrible. read more

A wolf in sheep's clothing. I found out from my nephew, who used to work there, that a lot of the lighting they sell is made in China; only a portion is actually put together in the US facility in Portland, Oregon. Nothing is actually made on site there, either, just put together with parts from China and I believe the East Coast. As for the quality, we bought a porch light for our cabin last year, and it is already rusting away. This light cost us a whopping $400! The two on our deck cost $80 each, and are not only rust free, but still basically flawless. We are going to replace the Schoolhouse one on the porch with one of these $80 ones, and won't buy from Schoolhouse ever again. It seems to us that this is just a trendy brand with poor quality, ridiculously marked up for people with who have far more money than purchasing sense. read more

I've been waiting a month for a clock. I feel like customer "service" was not honest with me about where in the process my order was. Also, when they finally sent me a notification that my clock had shipped, there was no information about where my order was. It seems like fraud to me because they give you a tracking number that has said "in transit" but it doesn't tell you where it is. It's been over a week with no info about where my shipped purchase is. I'll never buy anything from this company again. Very poor service. read more

Wish I could discredit the other bad reviews but the experience was pretty lackluster. We ordered 2 nightstands during their 20% sale and waited excitingly for two weeks to receive a shipping confirmation. That never came and instead an email explaining our order was canceled due to over selling of the unit. All that was offered was a 10% code for the inconvenience. At the very least I would expect the same 20% off we made the purchase for. When emailing back to ask how this happened and why it took so long to get notice, I never got a response. The product we have bought previously has always been nice but this experience leaves a bad taste and makes me hesitate to purchase from them again. read more

My interior designer recommended a flush mount from Schoolhouse. The initial one came and it had a huge scratch in the center of the glass. I returned it and they said they'd send a new one. The replacement came, and it had the same mark on the glass, plus additional marks and large air bubbles throughout. A supervisor said he'd monitor the next replacement that went out. When the third arrived, it wasn't packed with much protection and was shattered in a million pieces. The fourth version came and had a large dark mark on it (looks like paint). I can't get in touch with a real person and am so disappointed with my entire experience. I've wasted money installing the base of the light fixture, and so much time and energy, and i'm still left with nothing. Would not buy an item from Schoolhouse ever again. Beware. read more

Schoolhouse - Furniture Stores Near Me - Portland, Oregon

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Giving it a three stars until I see what happens with the new owners. Already seeing some changes in the stock. Fingered crossed- years of loving this high quality hometown favorite. read more

I ordered two sets of sheets from the website, which were listed as being in-stock and according to the website, would ship within 5 days. They processed my credit card immediately, but still two weeks later, there has been no communication about my order and after inquiring with customer service three times, learned that my order was still being manufactured and that they would send another email when it was ready, but no indication of when that might be. Really frustrating experience for fairly expensive sheets. I will never shop here again. read more

Haven't been to the actual retail location, but ditto what everyone else seems to be saying about their online customer service. According to the email I received, the item I ordered was shipped over a month ago. Where or how it was shipped is anyone's guess because the tracking info they provided is invalid and their customer service doesn't respond to emails. (I wish I had the luxury of ignoring customers at my job. It would make my life so much more pleasant.) Sure, I got an auto response saying their customer service is busy "during this season." LOL. *What* season? Spring? This is just their stock response during ALL seasons so that your expectations will be acceptably low. I've ordered a few things from them before, and they were nice (albeit relatively pricey), but never again. If you see something on their website that you absolutely must have, just steel yourself to the very real possibility that their customer service will screw the order up and/or ghost you. read more

I have never written a review but incredibly upset by the service. We waited 2 months for our couch. It showed up and was damaged but also the wrong couch. We requested a return with a refund. They sent someone to pick up the couch no problem, but have yet to refund our money. I love shopping with small, American made brands but this is so incredibly frustrating. Hey Schoolhouse team, would love my refund asap please. read more

I would give this company a zero if I could. I ordered 2 sconces in mid April and by July I still hadn't received them or seen any emails about shipping. I called customer service and emailed them multiple times and never got a response. They don't answer phones nor do they respond to emails in a timely manner. I finally cancelled the order and will absolutely never do business with them again! read more

My score is actually a zero. I placed an online order for Pasta Bowls over 11 weeks ago and still have not received them. I've sent multiple emails to customer service and, aside from the fact that it takes weeks for them to respond, their response has been wholly inadequate. I just received an email stating that my order "was making its way through the manufacturing process" (really??) and that they could not provide me with an estimated delivery date. There is no online number to call and their chat bot is ridiculously unsatisfactory. This order was purchased as a gift and the birthday has long passed. I'll never do business with this company again. read more