If you order $75 or more you get FREE shipping. I found out, they're right where I do volunteer work, and not far from my grand baby's house, I thought I could call them and just go pick my merchandise and save for shipping. Right! I found out, their warehouse is in Eugene. So, I went ahead & ordered.
The photos don't do wanders, because whatever they have @ the warehouse, that's what you'll get. Of course, one of my items, 5% of one inside the package (I ordered 5 items in bulk) was not exactly as the photos I wanted. I emailed customer service, on which I got a respond back, and yes, I could exchange it. I called her back, rather than explain exactly what I needed, I got a human voice - not playing phone tags like before - and I was told 'there's no guarantee, they can re-send me a new package, without the shipping, but I may end up getting the same package, not the one in the photo." But no matter, I went ahead & re-order it and I ordered more of the same, just different colors. She didn't even charge me for the 'wrong item'.
I'd say, they have the best CS, and shipment is fast! I seldom order online, because I've been burned before, by using Paypal. I used my CC now! read more