The salesperson I dealt with was great. No B.S., the deal was done and I was on my way. The low rating however is from their $499.99 "Delivery and Handling" tax...err.. fee. I was advised the $500 was for car prep, and paperwork. I seem to remember being told the car is prepped when it arrives in the country. As for the paperwork, they shuffle that to you. About 7 weeks after purchasing the car I was sent paperwork to do the title-work. I received a check to pay the city tax, a title/registration application, a certificate of origin, and a bill of sale. I don't understand why I paid $500 to have all of the paperwork shuffled to me at the last minute. Worse, now I have to take time out of my day to do the paperwork I already paid to be done! This is why this dealership is not getting 4 or 5 stars. The sneaky fees. It shouldn't cost $500 to wash the car and leave it sitting outside the showroom floor for me to pick it up. read more

After filing a complaint with the BBB, I settled for half cost of my repair with the dealer. The first reply from dealer accused me of extortion, then second reply agreed to issue check for half cost - I received. Complaint resolved, $250 refund worth the significant time investment for me. read more

Parts Dept Scam I had a coupon for 15% off the Parts Dept. After purchasing the part, I found they had just increased the list price so the discounted price is equal to other dealers list price. read more

I got a lease here in 2008 and came back this summer to turn in the lease and purchase a brand new Outback. Overall, it went fairly smoothly. However, it took a bit more haggling than I had hoped. When I had a rare electrical / mechanical issue within the first week with this brand new car, it took a bit more persuading on my part to let them know I was not comfortable with that car, and asked for a different vehicle. Finally, they agreed to switch my car for another one that they had to get from a different dealership. In the end, I got what I wanted and comfortable with the price and lease trade in value, but it didn't come without a bit of a headache. If you are persistent, it will pay off because they do really want your business. It's just a little slow going at first. I would probably go back for another Subaru. read more

UPDATE!!!!! Purchased my Subaru Forester XT back on 9/15/2015. Worked with the sales associate Mo. Mo was fantastic and I would recommend anyone working with him to purchase a new vehicle. DO NOT GET YOUR VEHICLE SERVICED AT SHORTLINE!! I took my Subaru in for two recalls. I called ahead to insure parts were in stock so I only had to drop the vehicle off once. My Fiancee dropped the car off and had their shuttle take her to work. She got a call in the afternoon that the car was ready and she could come get it. She called their shuttle service and was told it could be over 2 hours to come and get her. She took an uber down to the dealer to pick up the car, when she got there they informed her they only completed one recall because they had to order parts for the other. This is extremely frustrating considering that we called ahead to avoid this. We scheduled our appointment to drop the Subaru back off to get that recall done as soon as the parts were in. Once again my fiancé dropped the vehicle off and took their shuttle to work. She got a call the car was done so we went down and picked it up. After we got home we noticed the car was scratched in not one but TWO places. We did not take our car in to get damage to it as well. I logged into mysubaru.com to see if the recalls had been logged as complete in there. When I got in there I noticed they had the balls to log a service record of "CUSTOMER REQUEST TO PERFORM A COMPLIMENTARY CAR WASH. SHORTLINE IS NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY BE CAUSED DURING THE CAR WASH INCLUDING CRACKS IN THE WINDSHIELD FROM PRE-EXISTING ROCK PITS OR TEMPERATURE CHANGE.; PERFORM COMPLIMENTARY WALK AROUND AND MULTI POINT INSPECTION PER ATTACHED SHEET; CUSTOMER REQUESTS CAMPAIGN WTA62 TO BE PERFORMED TURBOCHARGER INTAKE DUCT INSPECT/REPLACE; CUSTOMER" The car was never washed.... So clearly they knew they scratched it and logged that to cover themselves and no multipoint inspection was completed, I have a blank copy of it that they handed me...... To Sum Up - Purchase from Mo at Shortline, Have your vehicle serviced elsewhere. If you scroll through the reviews the main complaint is their service department. read more

Brought my car in because my hatch kept falling on my head. It was 10:15 am. Was told they could get my car in after noon and would call me with the issue. 2:15pm- still no call. So I call for an update. Wait 10 min before I can talk to someone. Simple fix that they could fix in 15-20 minutes. When asked why I hadn't been called to talk about this issue- no good answer. I arrive 45 min later and it's still not ready. Sit in lobby for 30 minutes. Never called. Finally check back in and car is ready yet no one ever seems to think they should call me. And customer service agent could even explain my bill. Only 1 of 2 parts were in stock. I'm supposed to get a call when my part comes in. Based on the customer service I experienced thus far, I am not holding my breath I will get a call. read more

Terrible service, overcharged us and inefficient sale. The entire experience was terrible. Didn't have car there even though we scheduled appt, promised a full inspection since the car just came in, didn't provide the inspection after making a deposit, sales manager rude, paperwork for sale not ready even though we had another appt, then to top it all off, they overcharged our credit card and included the deposit amount again after having charged us 3 days earlier. BEWARE not an upfront dealership at all. read more

Avoid their Service Dept. I went here with my 2002 Legacy to get an oxygen sensor fixed. While I think the work is competent, they're overpriced and pushed a bunch of thing on me that in retrospect I don't think were necessary. The car had only 60K miles on it. They "found" that it needed a bunch of other things (new axles, all new hoses, etc.) and were not open to testing to see if the "bad" sensor was just a one time event (It went on when I went over a 11,000 ft pass, and wouldn't go off after) rather than a permanent state. In my experience most reputable places will work with you on issues that are not cut and dry. I am certain that parts of the work they did were not necessary, hence my low rating. If you price shop you can get the periodic major services for less at some local dedicated Subaru shops. I regret not shopping around, because it ended up being more than $2500. So take their advice with a large grain of salt. in short: avoid for repairs. And this isn't the only post to come to that conclusion. read more

The car buying experience was fine. I got what I wanted (a Forester), with a mediocre buying experience. No huge pluses or minuses on either side. I felt a bit rushed into it, and before I knew it I was buying the car, feeling a bit dumb and talked down to, and being shut down on further conversation, but that was probably my fault. Meh. Again, I got what I wanted, and didn't feel completely ripped off. I've had a couple of minor issues in this first year of ownership that are annoying (software problems causing my check engine light to go on and not go off again...), but also no big deal. I'd have rated the service higher (ease of appointment making, relatively fast service, friendly people, etc), but for the FOUR emails and TWO phone calls within 24 hours afterwards begging me to please leave a review for them. Harassment is not really my cup of tea from a business. I might have given 4 stars except I found this so rude. But...now I'm leaving a review, so I guess that part worked... read more

Just called service to ask a question at service, got put on hold for 20 minutes. Then got told they don't answer questions, then told it would be $120 to answer any questions. From one auto repair facility to another auto repair facility. WE SPEND THOUSANDS with your parts department, and you can't answer a question for us? The boys at Groove got my question answered, in 30 seconds, over the phone, at no charge, and we spend just as much money with them. We will remember that! read more

The reason for two stars and not one, is because of the positive experience I had with the service department back in November. Sadly, since then things have gone downhill. I have a Suzuki, which is no longer sold in the US. My options are limited where I can take this car for service and Shortline is one of the "recommended" service places. Why they are recommended is beyond me when they only have ONE tech to service all the Suzukis in the metro area. I find it hard to believe they can't hire more with the unemployment rate being as high as it is. Anyhow, during an oil change, I asked that a wire that came loose under the driver seat be plugged back in, something that should take all of one minute. Also, something I would do myself if I knew exactly what I was doing, but I'm not a mechanic. They wanted me to set another appointment just for that. The wire has come loose before, from what I've read it is a common problem and design flaw. My former mechanic in Virginia had no problem fixing it during a routine oil change. However, here at Shortline, plugging a wire back in is kin to quantum mechanics and requires an entire day apparently. When a mechanic has a problem doing something that takes another mechanic a matter of minutes to fix, it makes me skeptical of their abilities. read more

I've leased two vehicles here in the past three years and both times I worked with Marcus. Not sure why the dealership doesn't have a better review but I can confidently say Marcus is very professional, quick to provide you with numbers and details on your lease agreement, transparent on anything you ask, and really easy to talk to. I was extremely educated on the lease process before I leased my cars, with that said, it was easy to tell I was working with an honest person. I've also shopped around quite a bit; if I ever mentioned Shortline to the other dealerships I was visiting, they instantly new that Shortline's prices are unbeatable. Save yourself some time if you're shopping for a Subaru, show up to Shortline and ask for Marcus Moore. read more

Buying a car is not fun. Some people apparently would rather avoid sex for a year than haggle with a car salesman. Not being entirely uncomfortable with such confrontation myself, I wasn't totally dreading it, but I figured it would still over all be not much fun. So not that I had a rip-roaring time or anything, but Shortline is without a doubt the best car dealer I have ever come across. Why? First, we haggled a bit online with a surprisingly nice guy named Bill Dantico. So we go in with a quote from him already, and that minimizes the long miserable hours fake negotiating. Then, it was even better to find out that Bill was actually a really nice person and respected our boundaries. Buying a $30K car is no small purchase, so we were still there for awhile, but he really cut through the crap and made the experience almost enjoyable (which is a five star review for a car dealer!) But the best part wasn't just buying the car. We had a few things added - window tinting, a 3M clear bra, and back seat protectors - which required a fair amount of a day's time. Bill set me up, met me there, coordinated the whole thing, got me a shuttle ride (he was seriously going to drive me home himself if the shuttle was running late), helped me out when I didn't have cash, and generally just looked out for me. I almost thought "dude, I already bought the car you know..." but I can't complain about the excellent service. We were already Subaru people. Now we are Shortline people too. Thanks Bill! read more

If you want to chase down a salesman or be COMPLETELY IGNORED, this is the place to go! I'm a 30-something woman who walked into Shortline Subaru in Aurora alone. I was quickly greeted by a man named Tom Sr. He seemed helpful at first, but as a typical car salesman kept throwing in sales pitches. I let him know I was shopping around, had money to put down, had a trade-in, needed financing... but I was looking for the best deal. They didn't have exactly what I was looking for at the lot, so he took my info and said he'd give me a call if they got something in. The next day I emailed Tom Sr, reiterating that I am serious about purchasing and am looking for the best deal. I gave a few more specifics on pricing, car specs, etc. Nothing! I got no response whatsoever. I figured I'd give him the benefit of the doubt... perhaps he was sick, off the next day, was terribly busy... Since I was still shopping around, I had been to other dealerships, they got back to me. Promptly! In over a weeks time, I haven't heard a peep out of Tom Sr OR Shortline Subaru. But I have been APPROVED at another dealership for full financing and should have the keys to my new car in about 5 days. DON'T bother with Shortline Subaru if you're a woman shopping alone. DON'T bother with Shortline Subaru if you appear to be young. DON'T bother with Shortline Subaru if you want attentive or timely customer service. And DON'T bother with Tom Karros Sr if you want to buy a car. read more

Bought a used Outback and was really pleased with the service we received from Sales Consultant Jonny Carrera. He was very professional about returning our phone calls and answering questions. He was really pleasant to work with as well and was a big reason why we chose Shortline to be our first stop on a trip to Denver. (We live 200 miles away). The only negative thing to say is that the dealership was a little (okay, a lot) pushy trying to sell the extended warranty, but other than that, it was a good experience. We got the car we wanted at the price we wanted. read more

Have bought 4 cars here. For the most part, all of those experiences were good ones. However, today is one that wasn't. Was Told financing would be a 10 minute wait. 35 minutes later, still sitting here. After I made a comment about how long we've been waiting, finance guy says "well, I've only had your file for 20 minutes, sir"...ummm, aren't you the one who informed us it would be 10 minutes? Should have gone back to Autonation where I got my Tundra. Was in and out in 2 hours. Next time, I guess. read more

Great Service, attentive staff! I worked with David, and he moved mountains (and hail storms) to make sure my fabulous new Subaru arrived safely. No pushiness during the initial browse, and all options within my budget were addressed. I am happy to say that my new Subie and I are in love, and starting a long and lovely relationship. Thanks to David and the staff at Shortline! I couldn't be happier! If you're looking for a relaxed atmosphere and a car that will last, head to Shortline and ask for David! read more

BUYER BEWARE!!!! I purchased a certified used 2013 Outback in February 2016 and while I love the vehicle, I very much regret purchasing the car here. The process of selecting a car was the ONLY part of this process which was acceptable or pleasant. I purchased a Service Contract as well as a "Gold" warranty from the finance rep who completed the sale. During his pitch for both of these things, he completely misrepresented about the benefits offered for my vehicle. He stated the coverage was much better than it actually was due to the mileage of my specific vehicle. Once I took my car for the first service, I learned the truth about the coverage, that it didn't cover any large interval services at all, only oil changes. When I contacted the same Finance Rep to cancel the contract, he promised it would not be an issue. Several months passed and I never heard or saw anything further. I contacted Shortline once again and they had no record of my cancel request and the Finance Rep who helped me had since lost his job. I once again requested that they cancel my service contract but this time I was told they would have to request permission from a manager to back date the cancel and that I may not get all my money back. Fast forward to now, it looks like they never canceled by Service Contract but canceled my warranty instead. I have still never been contacted by anyone at this company to follow up. I have to reach out to them and explain everything from the very beginning every single time I call. This is literally the worst service I have ever gotten on a large purchase in my life. After calling for the 5th time about the same issue, a Finance Manager interrupted me repeatedly and eventually hung up on me. On top of all of this, the Service Department is worthless. They didn't test issues I specifically requested they look at. They over filled the oil when I got my oil changed there. Top to bottom, this company is not concerned with providing a good experience to their customers. They do not follow up on important issues. The service dept. will not diagnose issues you ask them to look at and they are sloppy with their work. Unacceptable. I am currently in the process of reporting this issue to the Colorado Auto Dealer Board since I had a manager hang up on me and is obviously unwilling to help. read more

We bought our Forrester here. Sales guy was really sales-y, but the price was excellent. Reasonably fast and efficient purchase process. We'd buy there again if the pricing was right. read more

WORST dealership experience of my life! I own a 2015 forester purchased brand new. I had concerns on getting the wrong gps chip & wanted to confirm I had the right one Bc it says 2012 on it... For a 2015 vehicle... Victor who sold me my car, called my stupid, laughed in my face, and continued to openly joke with service department staff on my intelligence. He made it very clear to my fiancé & myself that women are beneath him especially in the car department. I reported this to the manager of the dealership. He did nothing. I was planning to purchase 2 more vehicles this year. After this experience I will NEVER buy another Subaru nor will I stand that low of customer service. I've reported this to the national Subaru company. I HIGHLY recommend NOT purchasing from this location. Especially for women they're openly sexist & rude! read more

Worst dealership I've ever encountered, and the service department is abysmal as well. Do not even THINK about it. I was ripped off several times in the course of a few years, and I sincerely hope others will not take the risks here. read more

I debated not writing this review as I was lucky enough that the outcome was favorable to me. However, even though we lucked out I'm writing so that the management team can resolve the issues in order to improve customer service. I think that had someone with fewer resources (time and connections) been in the same situation, they would have gotten screwed. The service was under the name Jon Snyder (we share the vehicle). The service was about a month and a half ago, so I'm not writing in a state of rage. I'm writing purely out of concern for future customers. Names are not included because I believe since 2 employees responded in the same way, that this is a product of customer service training and not the individuals. I'll try to keep this short but also want to provide the details of what happened to us. Our Subaru was going in for the airbag inflator replacement. The work on the car was completed that same day. So we go to pick up our car and drop off the rental and once we picked up the car, less than a mile or two away from the Shortline, the airbag light comes on. The airbag light had not been on prior to the service. So, as two non-mechanics, this is very concerning to us considering we just had the airbag inflator serviced. Primarily, we're concerned that the vehicle may not be safe to drive. I called Shortline several times that evening (about 4) where the call was either not picked up or transferred to an answering machine (for example, they said I needed to talk to a specific person but when I was transferred it went straight to voicemail). Now, I understand that it was relatively late, but we did not request a late pickup time, we came within the pickup hours that were given to us. I finally reached someone in the service area reception and I was thankful. I asked if the car was safe to drive to which she responded: "I don't know I'm not a technician." Now, I'm a rational person and I understand this, but I figured as a customer service representative (whom we just picked the car up from) she'd help us reach a solution. So I asked "well, what do you think we should do? I'm very concerned that this isn't safe to drive." She, apathetically, suggested that we bring the car back and they run a diagnostic for (I think it was) $180 and that then they would tell me how much it was to fix it. Now, any logical human looks at this and thinks "hey, isn't it possible that the work that was performed on my car wasn't successful, and that the airbag light and any other problems that we may not know about are associated with it" she condescendingly said no, reminded me that she wasn't a technician, and suggested we pay $180 to have the check the car out. It's late, we've been dealing with car stuff for over an hour and I figured I wasn't going to receive help from this woman. I decided to call in the morning to speak with a technician or manager. However, when we returned home (less than 5 miles driven), the key would not come out of the ignition. At this point, I am nearly certain that the issues with the car are associated with the work shortline had performed. I call to speak with the service representative only to be transferred to a voicemail again. We live in an apartment complex and leaving the key in our unlocked car (because you can't lock it with the key in the ignition) in a relatively unprotected parking lot was not a viable option. I was lucky enough to speak to a sales representative who I felt heard my concerns, tried to talk me through a couple of solutions, and offered to call his friend who was a technician. He also said we should just bring it back in (because we literally didn't have any more options). Upon arriving back at Shortline I was met by the condescending woman and her co-worker who was an equally condescending man. I was under the impression that I could reason with these individuals, that they'd recognize that even if the airbag light and the locked key were coincidences (which could have been the case, even if I didn't believe it was likely), that they'd recognize the situation was challenging and do what they could to help us. That as I recognized the possibility that it was a coincidence, they'd recognize the possibility that it was related to the service. However, they vehemently insisted that the service performed by their technicians was completely unrelated to the issues that occurred within only a few miles of picking up the car (and the first time we tried to take the key out). This no-fault mentality made me completely distrust these workers (if they can't tell me if the vehicle is safe then they can't tell me that these two issues aren't related). Until I got down onto their level of condescension I received 0 help from these individuals. It took over two weeks to get our car back and the technicians ultimately concluded that the dashboard electrical error was due to the work they performed on the airbag inflator. 0/10. read more

My experience here was excellent. Trying to find a decent and (hopefully honest) review on a car dealership is almost impossible so I will try to be as detailed as possible. It's important to note that I was shopping only because my beloved 11 year old Ford Escape had mechanical issues that were too expensive to justify repairing. This is not a ding on Ford since I have never had a prior mechanical issue with this car and I had fully expected that I would buy another. Leave it to say that I was NOT excited about shopping for a car or having a car payment again. Car shopping this time was not something I wanted to do in the least. I approached the Subaru dealership knowing nothing about Subaru except that everyone who has owned one (my fiancee included) told me how wonderful they are and I would be crazy not to look at one. I had already driven other vehicles and I was 95% sold already on my next new car. As soon as we arrived, we were approached by Jonathon Daiter. We explained that I knew nothing about Subaru but may have interest in the new Forester. We were taken to lot (with a great selection of cars) to go over the basics. After this, we were able to decide on the Foresters that I wanted to test drive (based mostly on the engine.) The test drives were extremely informative and Jonathon seemed truly proud of the Subarus. He was knowledgable and had a sense of humor during the test drives. He really knew the car and its best features and was honest about his least favorites. I adored the handling of the Forester and the turbo engine. I was starting to understand why seemingly everyone in Colorado owns one. Once we got back, we talked numbers and ran my credit. The initial price was fair and they were offering $0 down and 0% financing. After some negotiation, the deal was impressive and they offered me a fair trade in (no other dealership offered as much.) My fiancee and I were fading and getting very hungry we knew we needed a break. We get extremely cranky when we don't eat (think the Snickers ads.) Obviously, no dealer wants you to leave because you probably won't come back. We knew we were interested in the Forester so we accepted the offer to drive the car to lunch. You have to come back, right? It must be said that at no time did we ever feel pressured however it should also be said that I had to have a car. I'm sure I was radiating buying signals. Once we came back with a few additional questions and details, we reached a final price and trade in that was terrific. I had originally been looking to lease since post-Christmas and long vacation, I did not want a hefty car payment to ring in the new year. With the deal, I was able to buy my new car fully loaded for slightly more than I could have leased a lesser equipped similar car. I am not guessing on these numbers as I had other offers in writing. Even our experience with their finance department was nice. The dealership was extremely busy and there was a wait to sign our paperwork. Once we were in, Jay was very personable and easy to work with. Even the paperwork part was almost...ummm...fun? Shopping for a car is stressful and I had zero desire to be doing it at all so I will just run down the few things that stuck in my mind about Shortline and my experience. - Jonathon and Jay both spoke highly about the Subarus and seemed proud to work there. If that is not a good dealership to work for, they are faking it well In the course of 8 hours I went from doing nothing but riding shotgun in a Subaru to owning one and I left feeling great about it. I really knew they wanted the sale but I never felt pressured. The experience was good enough that my fiancee and I are going back to test drive a car for him tomorrow. Thanks, Shortline! I hope your sales department always maintains these standards. read more

I was VERY disappointed with the service here. I had a trade in, cash down and over a 700 credit score. I was told at first I could only get a 6% interest rate, and I told them that was nuts since they were supposed to be offering 0% on the car I was looking at. Then when I told them my bank would do 2.99% magically their bank would too. I left and talked to my bank who referred me to a broker in town who could get the same car with no dealer fees for $1000 less and offered more on my trade. When the Shortline rep called and I told him this they offered a mere $200 better deal after treating me awful and giving me the run around. I would never use them in the future. read more

Originally took my car to Shortline Subaru because it was hesitating to start. I have a barley 3 year old Impreza that I purchased at Shortline brand new. Shortline had it for almost five days and "could not duplicate the problem, therefore there was no problem." Well I took my car to Mike Shaw on Saturday afternoon and they found the problem, fixed the problem and gave my car a much needed alignment (something Shortline said wasn't needed). I was amazed and in awe of Tim who was the person helping me. It was amazingly refreshing to be treated with kindness and understanding. Tim did not talk down to me because I was a woman, he did not assume I had no idea what he was talking about. I will never again visit Shortline Subaru, but I will be lifelong customer at Mike Shaw Subaru. read more

Thanks to @Tom Karros Sr. and Shortline Subaru for the great service and we love our new 17 Forester Touring 2.5i It's now home in AZ and not only did we score a great deal with Tom, enjoyed a nice vacation too! We went from Denver to over 11K feet to Santa Fe and now AZ - did great. Happy customers Chris & Linda read more

First off I am a bit of a car guy. I do most of my work myself. Routine maintenance is not something i go to the service department for. Brought my '99 Impreza in for a new timing belt (I'm not messing with timing belts). I had called a few places for a quote and the dealership gave me the best price. I dropped it off with their quote, Chris (service rep) was very responsive, kept me up to date on what work they suggested, what the cost would be, what if anything was wrong. I really appreciate being called and asked about work, and that they didn't replace good parts just because they had my car on the lift. Overall came out of it spending over $100 less than i was quoted. I feel happy with the service and the communication was top notch. Some dealerships suck. I can say this service department was great to me. read more

Amazing customer service from the Express Service Team and Charles. Bought our first Subaru and had our first issue and they diagnosed the issue quickly and replaced the parts under the warranty. Additionally Charles was very helpful in answering all my questions and offered his card in case I had any additional. Very happy with my experience there today! Will definitely be back for all our services. read more

I brought my car in to get it looked at and the service department was really helpful. The only problem that I have was that they said they would call when it was done and when we stopped by the car was already done and they hadn't called to let us know. Also when we dropped the car off we decided to look at some cars since we will probably be trading in the car we have now for another new one. We had a few questions on the Forrester and their sales department didn't even ask if we needed help or anything. I was very disappointed in that. read more

Poor custome service I called for an appointment on November 6 for the latest appointment and they said 11.30 am. I explained that my radiation appointment was at 7.30am and it would take until 8.ooam then it would be 12.30 before I could get there and that fell on deaf ears I wanted was for them to fix the oil leak they caused on the thirty thousand mile check. And still now help. I cannot recommend this dealer for anything period. And I will not deal with them with again. read more

My second trip was not any better than the first. Sad to say, they lost a customer by not communicating properly in person and over the phone. End rant. read more

I went online to look at subi's and did the online chat. Evan responded immediately! I was looking at three cars. When he saw that one of the ones I wanted was not available he sent a video which as cool. Then I went in accidentally on his night off and was helped by two awesome guys ( I'm bad with names) one was a aspiring actor and the other loved his Blue Subi WRX STI! They both allowed me to test drive the two vehicles and unfortunately it not what I was looking for, the WRX was way fun and the forester was a let down, oh well back to the hunt! But I have to say WAY WAY better experience I have had in a long time from car salesmen!!! Way to go Schomp!!!! Keep hiring great and personable people! But I still will be shopping in the Schomp family with Mazda read more

Took my car in for an oil change and tire rotation today. I put my personal things in the glove box and locked it, turned the volume all the way down on my radio and my bass knob and unhooked my remote wire to the amp just as an added precaution. When I got back to pick up my car the radio was cranked up and the bass knob was maxed out and my glove box was unlocked and rummaged through. Luckily nothing was missing and I had the remote wire unhooked or they could have very well destroyed my system. I'm never taking my car back to their service department. read more

I have purchased numerous cars from this dealership. David Cardwell is an excellent sales person and I highly recommend him. However the service department has a lot to be desired. Do not trust information that were given, even if by a service manager, over the phone. It will change when you arrive. Service is slow, employees are arrogant and condescending. I have been to this dealership many times and I've always had a good experience. Not sure what happened in the service department this time however it was one of the worst experiences I've ever had with my Subaru. The situation was resolved - but without any acknowledgement of responsibility. Fortunately - regardless of the service - it is still a great place to BUY a Subaru. read more

This is old news (2011-12?) but a story I vowed I would tell and just realized I never had. Buying the car was a fine process. I bought an 07 Subaru Impreza hatchback. At about 50K miles, my check engine light went on. Local mechanic scanned it, said it was my catalytic converter. This was under warranty so I brought it to Shortline. They wouldn't take my mechanic's word, had to run a scan themselves, said it was my O2 sensor and charged me $100 for the "work" to scan it. I replaced the O2, and sure enough, light came back. Local mechanic scanned again, still the catalytic converter. This time the crooks at Shortline couldn't deny it and replaced the warrantied part. Fast forward to my first emissions test (4 year exemption) and I FAILED. Turns out the ECM was not programmed correctly to begin with and the NOx was high the whole time. After that fix the car worked fine. Having to pay for the scan and O2 sensor that I never would have needed if they had sold me a properly working automobile is what really rubs me the wrong way. They handled the entire thing very poorly as well, only after the cat replacement did anyone call about my "experience" and it was to offer me movie tickets as an appeasement. Really??? So don't buy a Subaru, or maybe don't buy one from Shortline if you ever want them to bear responsibility for a defective one. read more

I had an appointment today from 2wks ago to change spark plug and flush brakes fluid. It got cancelled without any notice. Called the place and learned this and tried to reschedule. The lady said to give her 5 min and she'll call back. I was disappointed but kept calm and kept a polite tone on the phone still. Didn't hear from them all day. read more

The worst dealership I've ever dealt with. They got me into a car but it was a painful and slow process. My salesman (who was half way decent and the only reason I even considered purchasing here) stopped working there the week after I purchased and have been treated like garbage since then. There were 2 known recalls on the vehicle I purchased and was not made aware at the time. The recall notice said the procedure would take around 20 or 30 minutes and when I took my Subaru in for the repair they told me it would be around 4 hours and that the shuttle would not be able to take me back since it was out of the mileage range allowed. I left after driving 45 minutes out of the way and missing work without so much as an apology. Hands down the worst car dealership I've ever been to. That's really saying something since I have purchased vehicles from a trailer on south broadway and they even had better customer service than this place. I would recommend finding a different dealership if you are looking to purchase a Subaru. I do not feel as if I was valued as a customer whatsoever and it will take some serious damage control to make me feel any different. I normally do not leave negative (or any) reviews for places but I feel especially negative toward this establishment and I will definitely be spreading the word. Shame on you Shortline, I hope for your sake you don't treat all your customers this way. read more

I have never had a service done here, but I have come here a few times for VIN verifications for free. I usually don't have a problem, but this time I had to come back twice because the verification was considered illegible by the DMV. Still, I would like to come back and use the $24.99 oil change check in offer on Yelp and really give them a chance to shine! read more

I am honestly surprised by all the negative reviews on Shortline. I purchased my car at Shortline Kia from Attila, he was very friendly and attentive but not at all pushy. I was just shopping around for a car looking for a good deal on a certified used vehicle, and we happened to stop into the Kia dealership even though I had never really had an interest in one. Attila noticed my boyfriend and I taking a peak at the Souls, he came out and introduced himself and offered to let us test drive one. I was instantly in love! I've always had smaller, compact cars in the past so I was a little intimidated by the thought of a small SUV but it drives like a small car, its easy to handle and I love how roomy it is! I will definitely drive this car till the end of it's life. My boyfriend and I had already been pre-approved for a loan with a great interest rate through a credit union so we had just planned on using them, but Shortline matched the interest rate and even extended it into a longer loan. Attila let my boyfriend and I discuss it as long as we needed and worked with us on the price even though it was used. All in all, we got an excellent deal and it was a great experience. I would definitely recommend Attila and Shortline Kia to anyone looking for a new or used vehicle. Great experience and I am so happy with my Kia Soul! read more

Shortline subaru is probably the last honest car dealership around. They give it to you straight and are not trying to nickle and dime customers. Greg Shevell made our car leasing experience as easy and painless as possible. He was so extremely helpful, and he really went the extra mile. I would recommend him to any first-time leasers. Shortline subaru does a great job at making you feel welcome and I am happy to join the subaru family. Thank you, Greg! read more