Very communicative and great customer service. Our technician was great and got rid of our pest…read moreproblem quickly!

Being a homeowner means you have a list of things that never ends: upgrades, repairs, and routine…read moremaintenance always keeps us on our toes. This week's task was handling a potential infestation of rodents. Oh joy! Nothing like having your home be a home for unwanted critters, and, well, eww. Roberto showed up on time, even messaging when he was on his way, listened to my concerns, and took a look around our basement. I was relieved to find out that it did not appear as if we had a big problem, or at least as big of a problem like I had feared, and that he would look outside as well. Once outside, Roberto inspected the house and found the likely point of ingress for mice. It made total sense because the gap in the siding coincided with where the soffit for the ductwork is in the basement. He gave me quotes on the services that were available, ranging from quarterly visits to a one-time sealing of the house, and then gave me some ideas on what I could do to handle some things myself. The service charge was $99, and if you sign up for one of their quarterly services or another one of their offerings, then that service charge is rolled into part of the overall fee. I was super-pleased with that part of the arrangement and I look forward to utilizing their services. Very responsive, easy to set an appointment, and a relatively thorough inspection, all in the span of less than an hour. Great experience!

Update I have changed my satisfaction record with this company. I had bedbugs. They came out with a…read morecontractor company to do a heat treatment. The person that came out was not even at my house for seven hours. So the treatment was not effective. I still have bedbugs. I paid $4000 for a service that was not done correctly. Their inspector was supposed to come back out in a two hour window Never showed up. They want to send another company out to do it again. I have no extra storage in my modular home so I had to rent a storage unit. They want me to do it again and won't cover the charges this time. Not going to happen and saying that me moving stuff out of the house like I was instructed to is what is causing the bedbugs because those items weren't treated. But I was instructed to move those items out of the house so they are not damaged. Very unhappy with this company now $4000 down the drain. Do not use Orkin. They will not stand by their work. All over the website it says that there will be a follow up inspections for bedbugs never once was contacted. They only want to blame me for doing the prep work that they told me to do.

Orkin has been great!! Our tech Harry Bazarian does a great…read moretime every time!! He is always so knowledgeable and friendly and helpful!! We are thankful for him

Can't come out when they say they will. Won't schedule for the correct time. I've called multiple…read moretimes and they still can't get things right.

avoid this company! I have called them so many times and was told different things. Their plan and…read morebilling is so confusing. They couldn't even explain it to me. their explanation kept changing. I would not recommend or ever use again!

I asked American Pest Management to come out because of a very bad mice problem we are having…read more Someone came out and sealed some entrances around the home, as well as put up some bait traps in the garage and the exterior of our home. It cost $300, and they did not do anything inside. They said that they would recommend monthly follow-up visits for more $$, and they are scheduled to come back next week to check the exterior of the house. They also recommended putting up our dog food bowl and trimming the hedges in the back yard to be further from the house. We completely these things. We still have mice. And I am unsure how worthwhile this service is? I will wait and see if there is any improvement after this next visit, and will update my post afterwards.

This is a business built on integrity! I called because of tiny bugs near outside our window wells…read more Luis explained that they could exterminate, but that the bugs would come back when it's rainy season. He explained the bugs are harmless and will go away when it's drier. He was thorough in assessing our situation over the phone and recommended we just watch and wait. If we need any pest control in the future or know of anyone who does, I'll definitely recommend American Pest Management!

Brian was the technician that toom care of my property. He was professional as well as congenial. I…read morehave had no pest issues since hiring the service. It is money well spent. Brian even took a moment to interact with my dog, which by the way doesn't have fleas or ticks thanks to Evo!

No Respect for boundaries This company is relentless…read morealright - they have been at my door too many times this summer - when i point out the "No Solicitation" sign they just say but we are diffrent and keep going. When you ask them to leave they ask what other companies have been out, who are you using, how much do you pay. I asked a person to leave 4 times yesterday and it was still a struggle. They see someone pull in the drive and they are sprinting to yap at them. They are disrespectful and I would NEVER do business with them.

Ely is wonderful! Very thorough and does an excellent job. He is great and does a nice job…read moreeverytime he comes over to spray

Efficient service that's affordable. The people that come out are knowledgeable and friendly.read more

Customer for 6 months. Was lied to by the sales rep that i could cancel anytime. Consistently see…read morenew bugs that i didn't before. Waited to talk to a customer service rep for over 30 minutes and gave up. The call numbers all go to the same place and they have said for the past week they are having high call volumes and to leave a message and it will be returned in 24 hours. Have left 3 un returned messages so far in a week's time. Was flat out lied to by the service tech when he said he knocked down wasp nests- had another company come out and they found 13 and showed them to me. I need to cancel this contract beyond disappointed with this company! Do not sign up for their service. Can't even get ahold of someone at the call number to cancel let alone talk to. This post was brought to the attention of the local Terminix. They called me to discuss the situation. Will see how the rest of the contract period goes.

Definitely agree with alot of the reviews. Terminix service is very VERY poor. Theres no way to…read morecontact your local branch directly, I've experienced many no call no shows in the past year, our facility has had a continuous issue with water bugs that is getting worse even after treating monthly, reschedule after reschedule, not showing up at time they stated (almost as if they're waiting until I'm no longer at work to show up when they do) not following through with services requested, and even telling me to buy and install bug traps myself! It is not a surprise when you Google search terminix that you cannot see they're ratings or reviews like other pest control companies in your area. Our facility will now be looking for another contractor to handle pur pest control needs. EDIT: After looking at some of the reviews and seeing the company only respond to positive reviews, it really shows what this company thinks of its customers.

After 40 years of doing business with this service company, they fired my 2 accounts because I had…read morethe gall to let the technician that I was seeing ants in the house (my quarterly appointment only called for outside spraying but I had always been able to let him know if I spotted anything inside). This same technician (Lee) had complained about the fact that we feed the birds and even though we had reported very large mice or rats getting into the house, did not place large enough bait stations (a local exterminator recommended much larger stations and correctly identified the critters as Pack Rats). Also the Manager couldn't care less that he was losing my business and a big shoutout to the women who work in the office. They have always been nice and supportive and I will miss talking to them. I would give a minus 1 or 2 rating if I could

Sam was very professional and genuinely concerned with our needs. Informative and well educated…read more His warm demeanor made the experience feel like a family friendly experience rather than a stranger in the home. Will definitely recommend the service to others. Service provided was quick, effective and within a reasonable budget. Wonderful job!

well folks, this is the 1st installment of two. These folks were courteous, prompt, polite and…read moreprofessional. They answered texts and phone call quickly. answered all concerns. provided a good quote for services and had availability in their scheduling on short notice. what more can you ask for in a pest service. I spoke with Lisa and their manager and was reassured with our concerns. I hope to follow up,with the results of the treatment and services after completion. mind you, I reached out to 2 or 3 other local competitor. the experience, cost(s) and overall interactions were "NOT" as described as above.

Planet Pest did a great job getting rid of spiders and pests. I've had them come out twice and I've…read morebeen happy both times. Thanks