The manager and employees were not professionals and not helpful in any way- they literally refused to service us. We were there around 6:30 a.m, Thursday, May 7th.
In a time of need and understanding that truck drivers are being hit hard in this day of time, my husband and I have been traveling for HOURS without rest. We were trying to print something off that his dispatcher had sent him because we needed certain documentation to enter the Canadian shipping facility. This was a grueling process because during the time my husband's dispatcher sent this, all of the printing establishments were closed. So my husband decides to go to this nice friendly-looking store/restaurant to see if they can print his document. Long story short, the manager was not speaking accurately in a manner where we could understand her: my husband typed in the manager's email address and it popped up as an unknown email. My husband then showed her his phone and she agreed that was the correct spelling of the email, the manager never received the email and got frustrated. She did not even try to accommodate my husband, she continuously sent him fallacious email addresses. Even though my husband was also frustrated from only getting 2 hours of rest, driving these long country roads from Texas, he persisted by showing her the phone and asked if that was the correct address- her answer was always yes, but the document never came through.
After that, she told him "you're gonna have to wait, I have to make these sausages and eggs", there was NO ONE IN THE RESTAURANT, NO ONE- so why did she refuse to help my husband and make sausage and eggs for customers who were not even present?????
After the back and forth (25 minutes), my husband decided to leave, because now- we are pressed against time!
When people or associates do things like this, it shows how unaware, ignorant, and their inability to empathize with others. You should not be in this line of work if you lack these qualities because the manager's purpose is to be a great conflict resolver. If she cannot do this who knows what other mistakes she is making.
It has been all over the news that truck drivers are working tirelessly, risking themselves of the virus because they cannot get the proper supplies to stay healthy, and not to mention, they are the sole carriers of all of our goods; and in most cases the same people that refused us service would not have a job if truck drivers did not deliver the food and goods in their store/restaurant.
The website says this is a family owned business. If this is indeed a family owned business, they are obviously not adhering to family values. The website also states that they "cater to all over-the- road needs", this was a necessity my husband and I needed and they failed to meet these needs.
My advice is either offer more professional development classes or get rid of those employees, and the manager should be ashamed of herself for refusing a truck driver service. I will be calling the corporate office because they fell below expectations. read more