Dr Scharmann is awesome! Unfortunately the receptionist/admin staff are rude and doesn't process things correctly. They didn't provide an address to their location they just said McKaydee Hospital. This was incorrect, the Orthepedic and Sports and Wellness have a new building at a different location which they failed to inform me. While I was in the ofc with Dr Scharmann and his PA, Dr Scharmann had him submit the prescriptions and the PA submitted them while we were standing there. However, when I went to the pharmacy to pick them up it hadn't been received. It's 4:50pm and I called the ofc and the admin said they would call me back once discussed with Dr Scharmann. They called the pharmacist instead of me and gave them incorrect information and I didn't get my prescription. Had they called me like they said it could have been corrected. Of course when the pharmacist informed me of the issue it was 5:02pm and the ofc was closed. Next time I'll ensure I leave with a written prescription instead of relying on his admin to process it correctly. read more