IMPORTANT KNOWLEDGE FOR ANYONE WHO DIDN'T KNOW:…read more
DID YOU KNOW FURBUSTERS AREN'T A FULLY STAFFED WITH GROOMERS? DID YOU KNOW UNCERTIFIED PEOPLE ARE BEING LEFT WITH YOUR PETS ALONE?
-FUN FACT... IN ORDER TO GROOM CATS THE FOLLOWING MUST BE DONE:
Cat grooming certification validates expertise in handling, bathing, trimming, and managing feline behavior, with key organizations like the National Cat Groomers Institute (NCGI) offering titles like Certified Feline Master Groomer (CFMG) through comprehensive online/in-person training, while International Professional Groomers (IPG) .... THEY'RE NOT REGISTERED! BUT THEY'RE ADVERTISING CATS SERVICES.
I wasn't aware of this at the time, but You can easily search a groomer's name, or a salon's name to see if they are a "FULL SERVICING SALON." I'M GLAD MY NEW GROOMER IS KNOWLEDGABLE AND TOLD ME A FEW THINGS....
--THEY'RE NOT EVEN CAT CERTIFIED TO GROOM CATS!!! GROOMERS LEGALLY HAVE TO BE CERTIFIED FOR CERTAIN SERVICES FOR CATS. FURBUSTERS WERE NOT EVEN LISTED ON THEIR ORGANIZATION . IF THEY ATTEMPT TO REMOVE ANY OF MY REVIEWS I'M SEEKING LEGAL ADVICE.--
DISCLAIMER:
This is a real, human-written review based on my personal experience. This is not automated, not AI-generated, and not spam. I am sharing this honestly because I believe pet owners deserve transparency.
Review (if I could.... I would put 0)
I brought my cat in for grooming and had a really disappointing experience. The handling felt rushed and rough, and I didn't feel like my pet was treated with the care and patience cats need. As a pet parent, that was extremely upsetting to witness.
What made this worse was how the situation was handled afterward. Instead of taking accountability or addressing concerns professionally, negative feedback appears to be reported or dismissed rather than acknowledged. That lack of accountability is concerning and discouraging for customers who are simply trying to speak up for their pets.
I do want to acknowledge that not every staff member was the issue -- some were kind and tried to be helpful. Unfortunately, the overall experience left me uncomfortable, and I won't be returning.
I'm sharing this so other pet owners can make an informed decision. Our pets can't speak for themselves, so gentle care, accountability, and compassion truly matter.
This was my first time ever going to FurBusters, and it was honestly one of the worst experiences I've had with a groomer. I only took my cat Tux in for a bath, nothing else. When I picked him up, they had completely shaved him down and even cut his whiskers.
If you know anything about cats, whiskers aren't just for looks -- they help them balance and feel safe. Cutting them can really mess them up mentally and physically. If I did that at home, it would be called animal abuse. The fact that a professional grooming place did this like it was normal is just wrong.
When I called about it, Layla brushed me off saying "he probably moved too much." They wouldn't even let me talk to or educate Bunny, the groomer who did it. No apology. No accountability. Just excuses.
Tux came home scared, confused, and uncomfortable .... all from what was supposed to be a simple bath. That's not grooming, that's neglect. I really don't understand how they can do that to an animal and act like it's okay. If I were to do this to my own cat it would be considered animal abuse.
This was my first visit and definitely my last. If you love your pets, please don't bring them here. They clearly don't care about the animals or the owners who trust them. BEWARE: FURBUSTERS ARE TRYING TO DELETE ALL BAD REVIEWS! PLEASE MAKE SURE YO PUT A DISCLAIMER THAT YOU'RE A HUMAN LEAVING A REVIEW!
#CatGrooming #FurBusters #AnimalWelfare