UPDATE: SDesign repair guy finally showed up, took pictures, and said he'd see what could be done - weeks later they report that being just past warranty meant NO HELP!!!!! CONCLUSION- NEVER BUY A PAVEL COUCH OR CHAIR - it's NOT LEATHER AND SEVICE COULD CARE LESS. In Santa Rosa store, beware of DAVE. BEWARE of PAVEL couch and chair. Leather is a micro meter thin and with very moderate use the 'leather' skin wore off on a section. I called the store just looking for a recommendation of a patch that would work in the same color range. Was told they would ask the warehouse about it and after multiple calls I got nowhere. Couch looks great but don't buy it. read more

Scandinavian Designs - Furniture Stores Near Me - Concord, California

Paola and Maria were very helpful with my home office furniture purchase. They were very attentive to my needs on how I wanted to design my office. Paola followed up several times to make sure I ordered everything I needed. I was very pleased with the service and I love my new furniture! read more

Great design and quality builds. Went to this location and the attention for customer service was quick. The sales and delivery process was very smooth. read more

If you are looking for furniture, Scandinavian Designs has an awesome showroom in Concord. We were looking for a new couch, dining room table/chairs including a special leather chair. Their showroom had plenty to choose from and we are very pleased with our selections. The quality, workmanship, and pricing worked perfectly for us. We found the sales team to be very friendly and professional. No pressure at all but if we had any questions regarding the quality, manufacturers etc. the sales team was quick to respond. Our neighbor recommended we work with Fionne Nguyen. We were not disappointed and found her pleasant demeanor, industry knowledge, professional approach, creative recommendations, and follow-up to be extraordinary. Overall, it was a great experience for us to shop at Scandinavian Designs and look forward to buying more furniture in the future at this location from Fionne Nguyen. read more

Great experience so far . We got a sofa which is extremely comfortable and economical . The selection at the showroom was great and the delivery was great as well . One star removed for the plastic that was wrapped so tightly around the leather that it left marks on it . We are hoping that they will go away over time . Overall, I would recommend Scandinavian Designs read more

I came in and had been looking for some nice quality furniture for months. The sales representative Paulo was very nice, and had very good customer service. I am very happy with my purchase. Thank you and your welcome read more

Meg says to me the other day... "if you had one furniture store to shop who would you choose?" I thought about it a second and said "Scandinavian Designs" (SD). Funny thing, I don't purchase here often because if you shop around you can find a 10% discount vs SD. Is it worth it shopping around? Probably not with gas @ $4 plus its real time costly and a pain in arse. You'll have to drive to Berkeley SF and all around. Of course you can find more extreme pieces at KCC Modern Living or Roche-Bobois but these very cool pieces are roughly 3-5x as much. If your budget is more limiting Scandinavian Designs is a good alternative to Macy's (not to bad honestly), Levitz, and Costco (if they carry your piece you can't beat the price.) Very much smaller Alternative to SD is Slater Marinoff & Company in Berkeley. ( http://www.yelp.com/biz/slater-marinoff-and-company-berkeley ) read more

The design is slick and modern. Some of the furniture are very nostalgic and I love it. I bought a desk and a chair. Jeff was the one who helped me and he was amazing. If you visit this store, look for him. read more

This was our 2nd purchase from the concord location. Staff are very friendly and not over being!! Always ready to help! Lawrence in receiving is very nice and helpful! Bought an office chair that had an issue and he fixed it with a smile!!! A+ I would recommend this location to anyone looking for furniture. read more

Decent furniture store although the prices and some of the designs are not in my wheelhouse. Came here with the boyfriend to check it out, I think he came to get some ideas since he's into design, the aesthetics, the whole shebang. They do utilize the space fairly well but it did have an emptiness to it all the same. I think they were actually remodeling the store because some of the flooring was ripped up and somewhat sparse on the inventory. During our visit, my boyfriend did find some marked-down gifts that seemed quite affordable so he snatched them up. If you look hard enough they have a clearance table so if you're looking for some decor odds and ends then head to the back near the registers. I could see myself coming back out of sheer curiosity whether they finished the remodel and if that changes the vibe. read more

Poor customer service. Purchased a sofa 10/25 with ETA end of November. No call at all to follow up. We made a phone call on December 6th. A lady on the phone told that we are suppose to call. No apology. Nothing to be argue with. I don't blame you if you don't see the statement on my invoice, " ETA end of November, we will call you when ready for delivery..." Sorry for Scandinavian Design's failure employee. We will not be back for sure. read more

Scandinavian Designs - Clearly stated we will get a call when ready for delivery. Unfortunately, that's not the case. - Furniture Stores Near Me - Concord, California

Jeff is a definite keeper. He is ALWAYS attentive, knowledgeable, and willing to go the EXTRA mile! I went to SD on a fluke and have returned more times than I can count... each time buying a piece here and a piece there... can't wait for my glass table and chairs!!!! read more

Outstanding Products, and Great Customer Service Very Knowledgeable Staff, Great Delivery people read more

I'm a interior designer homestager I love this store.I shop here all the time. Prices are good I love the quality of the furniture. read more

I looked at a lot of online and physical shops, then found exactly what I wanted, at a reasonable price, online at Scandinavian Designs. I called the store to see if they had it available there, so I could see it in person. Went in, sales staff was friendly and very helpful, and it was a quick and easy transaction. My furniture was delivered quickly, and they went above and beyond to get it in my place due to a very steep driveway. I noticed an imperfection in one of the pieces (jagged edge with rough splintery wood) the next day, called the store and they exchanged it for me with a new one, no hassles, very quickly. Very happy with how it looks in my home and appreciative of the great customer service. read more

This place is right off the freeway so you can't miss it. They have their own parking lot. It's pretty big inside and they have a lot of furniture to choose from. It's a two story building so everything is separate. The design of the furniture is really nice. I prefer comfort or look and I felt it was a little more for looks. I understand not everyone has kids but it was mainly all geared towards adults. If your like quality furniture that is mostly for adults this place is for you. The prices were ok. read more

The only credit I will give is simply for the idea that I like the way their furniture looks. Otherwise, this place seriously needs to revamp their hiring strategy because quite "frankly" (yes, pun will be intended), the people who work here especially a shit-head named Frank don't know shit-diddly about basic customer service skills and what it means to have recurring clientele. Here's the scenario: my wedding anniversary is swiftly approaching and I knew I wanted to surprise my husband with his own personal home office. Because I wanted a new sleek and modern design, I chose (emphasis on "chose") to make Scandinavian Design my primary resource for accomplishing the look I was aiming to achieve. I went online, looked at their catalog, found what I liked, called to place the order and then made my payment in full. Simple, right? Wrong! Everything went absolutely horrific here on out. I received a call stating the delivery time was going to be delayed so I adapted and requested that I pick everything up myself - this not only would alleviate their workload and get other customers' shipments delivered on time but on a more selfish note, it would ensure I had my product in-hand when I needed it. Upon building everything, I noticed most of the screws that came with my packages were actually not the ones I needed which forced me to go to my nearest Home Depot to buy the right kind. Once I started assembling the pieces together, I noticed a key component was missing from my inventory. I called this specific location and spoke to Frank. He was rude, unprofessional, and nonchalantly passed me through several different departments only to get rerouted back to him. After tolerating all this frustration, he said he would talk to someone and then would update me with a call back. Nearly two hours passed and I called him back only for him to hang up on me almost immediately - a person still with an unanswered question: where is the part I still need in order to surprise my husband... on time... for our anniversary. At this point, I felt extremely undervalued as a very loyal client especially considering the amount of work I had to make in order to accommodate their lack of efficiency. But what really set me off was how I had to call back and get connected with the ever-so-idiotic Frank who had the audacity to blame me for the missing part and lack of communication! I requested to speak with his manager and his only response has been "she's busy but I'll let her know to call you." With that being said, unless something dramatic happens, I highly doubt I will ever bring any more of my money to what now appears to me as an overpriced mediocre gallery that literally pays their employees to behave in this manner. Thanks for ruining a wife's surprise wedding gift to her husband. read more

Jeff at Concord location was a great salesperson. Very knowledgeable and helpful. Thanks!

Went there with my family few weeks ago to look for a sectional. Liked what we saw, got help from the sales person (Irina, I think) right away to purchase it. The sectional was delivered promptly, on time and I am super happy with it! Julia read more

Had great service from all the people at the Concord store. Delivery was good. Had some issues with a few minor damages on some pieces of furniture but was quickly taken care of by Sarah. Would definitely buy from them again should I need furniture. read more

My family went to Scandinavian Designs on a recent Saturday. Our quest: to find an attractive, well-made, and comfortable accent chair. We were delighted with their styles and sales support team. We walked out in 30 minutes having ordered the perfect chair! Our chair -- in the color we selected -- arrived at the store the following Wednesday just as they had promised. We also got a personal call on it's arrival! -- Very contented in my ergonomic and fun new chair! read more

Purchased a recliner recently. It was supposed to be a 4 month wait time as it was a custom order and we were ok with that. The product is made in Europe and shipped here. We were able to customize our base and leather colors. The transaction was easy. They gave us a call within 3 months, scheduled a delivery and delivered the product on time. Happy with the order. The chair gets used pretty extensively! read more

Good furnitures but horrible service! They should really work on improving the latter! First time we visited to browse for furnitures no one even bothered to greet or assist us. Second time we went to actually purchase something, same thing happened--NO GREETING! NO ASSISTANCE! There were more than 5 employees present in the building but not even one bothered to look! Too glued to their computers pretending to be doing something. The store was not busy to begin with! To add to my dismay, the item that we purchased was supposed to be ready for pickup by Friday. My husband decided to get the item that weekend just to find out that the item was missing! WHAT IN THE WORLD!!!! Such a waste of time and money going here! Never again! read more

My husband and I decided it was time for us to upgrade our IKEA bedroom furniture and we found a set we loved on the Scandinavian Designs website. We had never shopped at Scandinavian Designs before and I was honestly a little scared to shop there after reading some of the reviews on here, but decided to give it a chance... and I'm so glad we did! I could not have been happier with our experience! We visited the store on a Friday evening. Gary greeted us when we came in and helped us find the bedroom set we had seen online. He was super friendly and helpful, and not at all pushy. We spent some time looking around the store before we decided we definitely wanted the set we had come in for. (And everyone we encountered while we were browsing was really nice and helpful.) Gary helped us check out and made sure we had our discount for signing up for the store email list. (I always appreciate a discount!) He asked if we would like the furniture delivered and assembled and I told him I wasn't sure... I told him that the yelp reviews on the delivery service scared me. He said they had a couple different delivery guys and assured me that if I had Brian delivered my furniture, I would be very happy and probably even want to invite him to stay for dinner. And he was right. Brian was so kind and extremely professional. He called me the day after I purchased my furniture to schedule the delivery. He gave me a nice 2 hour window and ended up coming a couple minutes early. He brought all the furniture to my front porch, and then put a blanket on my wood floors to protect it and took off his shoes to bring everything in. I ended up not having him assemble the bed because we hadn't managed to move our old bed in time. The furniture was in an enclosed box truck, so I wasn't really worried about anything being damaged, but he was very courteous and patient while I inspected everything. I highly recommend Brian to anyone who needs their furniture delivered and assembled! He was wonderful!!! We love our new bedroom set. It's beautiful and very well made. And we had a wonderful experience shopping at Scandinavian Designs in Concord. We'll definitely be back! read more

We have been buying a lot of stuff from this place. But they are so desperate to sell their stuff that they lie to make a purchase. They sold me a rug telling it's new but after getting it home and after a while when I cut its tag, I found the tag saying 'Store Floor Model'. We don't buy anything used for our house. Don't allow anyone to bring their shoes in. And these liars sold me a rug, God knows, how many people walked with their pets and dirty shoes on it. Shameful act for a business of such reputation. I have been their customer since last 8-10 yrs. I even referred our friends who bought a $4M house in our neighborhood and bought pretty much everything from this store after our recommendation. Not gonna go there again and not gonna refer them. Not anymore. Other neighbors enquired abt some stiff but we shared our experience with them. I am gonna make sure to share my experience with friends and more so that they don't fall into their trap. Very disappointed! @scandinaviandesigns1963 read more

I've purchased furniture here over the years and it's been a good experience every time. I like their selection and their prices, while not cheap, represents good and long lasting furniture. I had an incident where the glass shattered on my dining table unexpectedly. I went to the store two days later and they were able to do an exchange for me for a new table even though the warranty has run out. I can't thank them enough and it has saved me loads of money. I will definitely be back. read more

Looking at the reviews below, I guess my bad customer service experience is a norm here. My wife and I came in truly ready to make a purchase, we've seen a few sectionals online that we loved and wanted to come in to ask a few questions on the material but 30 minutes in, and NOT EVEN ONE ASSOCIATE even greeted us! I even went up to an associate trying to give them the benefit of the doubt to ask a question and she didn't even make eye contact with me and simply said "Yes." Looking around I saw all 6 other associates on their computers browsing random websites and talking to each other about weekend plans. REALLY? I walked right by you all and you just kept on talking? INCREDIBLE! Being a Sales Director at a software company, this would NOT fly for my team, what a shame, because I liked the furniture there, but as a consumer, I will not tolerate rude service or should I say in this case, NO SERVICE AT ALL? This looks to be a ongoing problem for a number of years looking at the reviews below, management really needs to get it together. I'll be taking my business else where. read more

We purchased our bedroom and living room furniture there recently I'm really happy with the modern style and the customer service has been great. We are having a dye lot issue with matching our couch to an ottoman but they are working on it for us. read more

I was recently divorced and moving to my new house which needed to be totally furnished. My sons and I went to Scandinavian design and were able to find all our needs in I one place. Jeff, our sales person was amazingly patient and helpful to us and arranged for delivery to meet my move schedule. When we had moved in and learned what additional pieces we needed, we again went and Jeff helped out again. When the end tables were delivered there was a defect. Again, I called Jeff and he hand 2 replacement sent and the old ones picked up. Great experience, great furniture and tremendous customer service. Thanks for helping us get our new life started read more

Great service and excellent furniture. Not the cheaply made furniture at other bargain outlets. Watch for sales and visit the clearance center. read more

I've been a Scandinavian Designs customer for at least 20 years. The Concord store is huge has a wonderful selection of beautiful furniture. I have just purchased living and dining room furniture for my new house. Very friendly and helpful staff. read more

Great experience. Immediately, upon entering the store, you can tell that all of the furniture is well designed and well constructed. We were looking for a media console in a very specific size, and they had several very nice pieces that would work. Our salesperson, Jeff Ishizu was terrific. Very knowledgeable and did not pressure us at all. Not only did we find the media console that was perfect, we also found a desk to match. We left without buying, telling Jeff we needed to consider it for a day or two. Called back a couple of days later, and bought both pieces over the phone. Scheduled a delivery three days later, and the truck showed up at 8:00 am. Perfect. The furniture looks great, is of great quality. We are very happy with our experience. read more

I have purchased many pieces of furniture at Scandinavia design over the years. This time Jeff helped me out finding pieces for my new home. All were delivered and set up perfectly hassle free. The dining room table was back ordered for 6 months because it was hand crafted in Thailand and was worth the wait. Exquisite! Good quality furniture is worth ever penny. I have found their products to wear well; 2 swivel chairs I bought a number of years ago were spun constantly like whirling dervishes when my grandkids were visiting and they remain looking in great condition. read more

Great selection and reasonable price. What's not to love. Wait till Thanksgiving if you could. They always have fantastic sales. Happy shopping. read more

Great quality products and fantastic service. Everyone there was working hard to make sure all the customers needs were met. Would shop again. read more

I didn't think I was going to like the furniture here, not sure why. I just always imagined it was for old people. I guess I'm old now, because I liked a bunch of stuff here. Great selection and a pretty big clearance section. Decent sales as well. read more

After receiving a recall letter about a lamp we had purchased we went to the store in Concord and the manager there said "we're doing you a favor" and said we'd have to wait 3 weeks for a refund. Extremely rude and unhelpful. We actually went there to buy a desk and to spend 4 times what the lamp cost us. His behavior completely turned us from being fans of Scandinavian design and bragging about your product to never shopping there ever again. And we loved the damn lamp! Hated to get rid of it but it was a fire hazard per the recall we received. Shameful! read more

They said they would deliver between 11 and 2pm on a Wed. I asked them if they could move it to after 3pm so I wouldn't have to miss an important meeting. They said unfortunately no. I stayed home the whole day and then they show up at 3:30pm!! Horrible communication and service, it was ridiculous. Edit: So I'm changing my review because the delivery person and store manager called me to apologize and gave me credit for the hassle. In addition, they sent someone at 7:30pm to assemble my furniture and pickup a table I didn't want. I am very impressed with their customer service and will continue to shop for furniture at Scandinavian. read more

This place does not even deserve the mandatory one star!! My husband and I came in looking for a sectional, a recliner and other furniture pieces/accessories. No one greeted us nor offered us help despite the fact that there were 4-5 bodies standing behind the counter doing absolutely nothing. Each one gave us the look.. You know, that look that says; "we are too good for you and that you probably cant afford us". It seemed that they were racist, snooty and prejudice. It's sickening to me how people are so quick to pass judgement and make the wrong assumption not knowing what we can and can not afford. Mind you we had a 8-10k budget. After being treated such way, we walked out and once again no one bothered to speak to us. What a shame!! Note to manager- these people are hurting this location's numbers and are a true misrepresentation of the company as a whole. After all, you have a 9 to 5 job at a furniture store! Enough said. read more

I have been in the market for furniture and the works for my new place since December. Came in a month prior per someones recommendation and them taking me in, as well as viewing products online and finding motivation to go in... The first time I arrived, I was more or less checking it out and if knocked off my feet, ready to buy on the spot. Only a few things did that but still needed to convince myself by looking at a few more places... The second time I visited, today, I was with my parents who are visiting for a few days and wanted to contribute to my new living situation with a dinning table and chairs and possibly other things. We were greeted in a casual and welcoming salesperson Gary. No pressure, just let us parooze. I liked that. As we scanned and eyes widened when we found a great fit... my daddio wanted to ask Gary pricing and details. Gary gave us first and foremost delivery pricing, and mentioned that there were two tables coming in of that style that were "pretty much" accounted for, but for a small deposit, we would secure one of them... and would be delivered for $68.00 in the middle of June. Gary showed no concern, kindness, or what I like to call customer service skills, to give us any kind of experience or justification for what would be a few weeks wait, and MAYBE a reasonable delivery charge, but instead acted cold and obviously could NOT care less if we bought anything. In my experience in SALES, a customer is more confident when they can trust or connect with a sales person.. since they are going to buy something anyway, be it at pottery barn, target, or Scandinavian design. It may be my fault to assume I would receive a positive experience from Gary, but what he did not show, made the furniture I have been thinking about and could picture in my own home seem cheap and not worth it.... Instead I went to a family owned business is Concord and supported a person who was happy for me, and to do some business. Gary... there is room for improvement in all of us, and I most certainly include myself with that. Lucky for us customers and even sales people, there will ALWAYS be hope for each of us when someone walks through the door. read more