We had a wonderful experience at Ashley furniture in Concord, CA; Janelle was our sales consultant and she really helped us put together a very beautiful formal dining room set; she guided us; gave us lots of options; then let us shop on our own; it was such a great experience, we spent three hours and found the perfect dining room set, as well as a beautiful painting that went perfectly with everything. We were also very impressed with the high quality of everything in the store and very reasonable prices; we will definitely be back again and would recommend Ashely Furniture to everyone. read more

We purchased expensive leather recliners from Ashley Furniture. They were delivered and way too big for our small house. I called the store I purchased it from in Rohnert Park, Ca. Someone asked the manager about it and he said call customer service. You don't have time for me? Someone had time to take our $7,000 when we bought it. I called the customer number after dialing 5 numbers. They said it could not be returned from Ashley Furniture. Unbelievable... I will never buy or recommend Ashley Furniture. I should have went to Costco. They offer simple returns and give a better deal than this Mickey Mouse get-up read more

I was welcomed as soon as I walked in. The store was clean, organized and pretty well stocked. I was only there looking at living room furniture but they had many options. I will say the prices seemed a little high. Some of the lesser priced items definitely felt cheaper. I decided to go with a reclining sectional. I added a few pieces which drove the price up some more but was necessary. The coverage plan cost a lot, but seems worth it and if you don't use it, you get it back in store credit. The biggest problem I had was delivery. Unless the item is over 6k, it's 450.00 in delivery. Between the sectional, warranty, and tax I was over 6k and that didn't apply, which I was not happy with but had no other option. Time will tell the durability of the product, but it seems nice and we enjoy it for now. read more

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I wish I could give this store zero stars honestly. The only reason I'm giving it one is because Janelle, my sales associate, attempted to help me change mattresses twice. This company gave me the runaround from the very beginning. I went in and bought an entire king frame and king mattress (mattress #1) totaling $2,480. Nobody told me the mattress I bought was on backorder. They just sold it to me as if it was in stock. When they sent me my delivery summary for July 9, I had to call THEM because my frame was listed but my mattress wasn't. No one told me anything. If I hadn't called, they would have delivered the frame, taken my current mattress, and I would've been left confused and without a bed. (Luckily I told them to leave my queen mattress.) Only after I pointed it out did they tell me the mattress had never been available and was on backorder. My mother-in-law is getting married in September in Japan, and my husband, mom, and I were supposed to leave after mattress #1 was promised for July 9. Our flight was July 14. Welp, it got so bad that I had to send my husband and mom ahead of me because they kept pushing the delivery date back and someone had to stay home. I changed my flight to JAPAN TWICE, costing me hundreds of dollars. Every time I called, I couldn't reach the store because no one answered. I was transferred to overseas customer service, where they'd promise me another delivery date. Every delivery day came and went, I'd call again, and they'd tell me the mattress was still on backorder and give me another date. This happened over and over. It was a total nightmare. I finally went into the store, and they had me pick another mattress that I actually loved (mattress #2). Janelle said that because it was an Ashley mattress, it should arrive on August 1. They told me to call a week beforehand to make sure everything was on track. Welp... I did. Again, I couldn't reach the store, got transferred overseas, and was told mattress #2 wouldn't arrive because... surprise... it was ON BACKORDER. THIS TIME I called Janelle directly, and she told me they were trying to find me ANOTHER bed (mattress #3). Eventually they found a memory foam mattress for around $465 that could supposedly be delivered July 30. I almost settled because I was SO fucking tired of dealing with their shit. But the more I thought about it, the more I realized they didn't deserve my money. I canceled the entire order. I now have mattress PTSD and am just waiting for something to go wrong with my financing refund so they can give me the runaround again. Janelle was kind and genuinely tried to help. But neither the manager nor anyone else actually gave a fuck that I had to stay behind while my family attended my mother-in-law's pre-wedding celebrations or that I had to change my flight twice. The manager's exact words were: "Sometimes you're the windshield wiper and sometimes you're the bug on the window. I guess today you're the bug." I even had to be the one suggesting discounts or compensation after everything I'd been through. Meanwhile, their only solution was to keep pushing me toward another mattress. NO ONE at this store can guarantee that anything will actually arrive on the delivery date, no matter how much they tell you they have "pull." The warehouse, the store, and overseas customer service all tell you different things, and you'll never know which way is up. I was apparently naive enough to think that when a company gives you a delivery date, they'll actually deliver your purchase. Please do not shop here. I'm BEGGING you. I delayed my flight twice over the course of a month, missed family celebrations, and paid hundreds of dollars because Ashley Homestore of Concord at 2201 John Glenn Dr. didn't give a single shit. After canceling today, I went to Mattress Firm, and the experience couldn't have been more different. Andy at the Emeryville location was knowledgeable, efficient, honest, and incredibly helpful. Our king mattress will be here TOMORROW. I can finally book a flight to my mother-in-law's wedding celebrations without wondering if I'll have to cancel it again. For the last time: beware of this fucking store. Seriously. They'll gladly take your financing or your money, and after that you'll be chasing deliveries for items that were never in stock to begin with. read more

I felt the urgency to share my review on the Concord location store. I walked in today ready to purchase 2 bedroom sets (queen beds and triple dressers), and a 6 piece leather sofa sectional. I walked around the entire store twice and thought it was weird that not one of the five salespersons that I saw on the floor greeted or acknowledged my presence in the store. None of them were attending to customers, it appeared there wasn't many customers present. I saw three of the sales persons make eye contact but failed to engage with me. I did a final third circle around the entire store and.....nothing! Finally on my way out the door after serving myself Erica (salesperson) asked if anyone had greeted me at the door or assisted me? I advised no and this was the worst experience Ive ever had in a retail establishment. She apologized, and I mentioned to her I also noticed that I was the only person of color in the store, and the only person I noticed that was not greeted or approached. I will go to the Fairfield location when Im ready to order in a couple weeks. Very disappointing experience to say the least! Jacquelyn read more

I'm genuinely shocked by the customer service at Ashley Home Furnishings in Concord. I had a furniture order delivered to my home and realized within 24 hours that one of the pieces wasn't a good fit -- it was simply too large for my space. I called the store to initiate a return, fully referencing the return policy clearly listed on Ashley's website: "If you wish to return your furniture for preference reasons within 3 days, the original delivery fee will not be refunded and a 15% restocking fee will be charged." I understood the policy and was willing to follow it. Yet when I called, the sales rep refused to help and hung up on me. Multiple times. I tried calling back thinking it was a mistake, but the same behavior continued. No willingness to listen, no explanation, no support -- just dial tones. I spent over $3,000 on this purchase, and this is how your customers are treated? It's unacceptable and honestly unbelievable. Someone from Ashley needs to respond and remedy this immediately because experiences like this are exactly how you lose loyal customers. read more

DO NOT GO HERE!!!!! They have the most horrible customer service out of any company. They sent us the wrong piece for our couch and would not give us a refund or exchange because it has been past 3 days since we noticed it and contacted them. The workers will not mention their return policy and the company will send you broken/incorrect pieces then you will be out of luck with no way to return them. Go to Costco instead !!!!! Never buying anything at Ashley again, they are scam artists !! read more

Mohammad ( Ashley furniture store customer service! I just wanted to take a moment to personally thank you for the outstanding job you did on the furniture I purchased from you. From the moment I placed my order to the final delivery, the entire experience was smooth, professional, and truly impressive. The quality of the furniture exceeded my expectations--every piece reflects excellent craftsmanship, attention to detail, and care. It's not only beautiful but also functional and clearly built to last. Your communication, service, and dedication made all the difference. It's rare these days to come across such a dependable and passionate seller, and I sincerely appreciate the pride you take in your work. Thank you once again. I'll gladly recommend you to friends and family, and I look forward to doing business with you again in the future. read more

Ashley HomeStore - Sleeper sofa - Furniture Stores Near Me - Concord, California

Just received our Next-gen sofa & loveseat and couldn't be happier. Took advantage of the Black Friday special and we are 100% pleased with both the product and the delivery. Their white glove delivery is just that! The crew was excellent! Went above and beyond the call of duty. Very curious and eager to help. This is our 3rd time purchasing from Ashley and will never shop anywhere else. read more

Ashley HomeStore - Here is our furniture fully installed! - Furniture Stores Near Me - Concord, California

I've purchased a number of items here. Tables,chairs,recliners,dressers and recently when I returned to discuss the poor quality of a dresser I was told by a rude customer service person that since I had not purchased a warranty that I was screwed and they would not consider reviewing the dresser in question. I was blown away.. I'm sure I've spent almost 10000 dollars there and was sure they would do something to help. His answer was for me to "hire a handyman" to repair the dresser( the drawers and sliders broke after two years). They've lost me as a return customer and I suggest you reconsider your devotion and hard earned money to the business! read more

Terrible communication and processes: On 5/29, went to Ashley to purchase a chair, spouse convinced me to purchase a bed while there. Was originally going to purchase the bed at Mattress firm as they had much better pricing on Mattresses. When I showed the rep the price comparisons between Ashley and Mattress Firm of the same Mattress, I was told that cannot be possible because the Manufacture dictates the price, not the store and they could not match the prices Mattress Firm shows on their web site. Upon purchase, set a date for bed and chair to be delivered on 6/3. Rep confirmed all was good. Saturday 5/31, received a call from Customer Service advising the chair is on BO and they did not yet have a delivery date, would I like to have the mattress delivered with the chair. Advised no, keep the mattress on original scheduled delivery of 6/3. CS Confirmed and advised they would contact me when chair was back in stock. 30 minutes later, get a call from Customer Service advising the chair is back ordered. Advised CS Rep that I had just received the same call 30 minutes earlier and he was surprised to hear that. He did however provide a delivery date 6/10 for the chair. AGAIN, keep mattress on original delivery of 6/3. Mattress delivery 6/3, have not heard from Ashley since the call on 5/31, so at 10:00 was getting concerned. Contacted Customer service who informs me that the mattress and chair are to be delivered on 6/10 and there was nothing they could do to assist. Attempted to call store, discovered they are not open yet. Called CS again and was again given the delivery date of 6/10. When asked how the original delivery date of 6/3 for the mattress was changed, was advised that the date of 6/10 was all it showed and they could do nothing for me. Rather annoyed to say the least, went to store, met a VERY professional, patient and empathetic young lady, Brie, who once I explained the situation immediately started looking at how she could help. Told me that she would do all she could and contact me. Later that afternoon, Brie confirmed Mattress would be delivered 6/5 and chair was still good for 6/10. Thank you Brie, YOU rock. YOu are the only reason there I gave a 2 star!! On 6/5, SURPRISE...Mattress AND chair arrive. So, will I do business here again, not likley as how does one expect a customer to want to do business with an organization that can not even communicate internally correctly or when a customer calls for help, is told told there is nothing we can do for you? Total lack of concern for the customer especially given the error was due to poor communication and processes on Ashley's part. If not for the awesome support of Brie, I would have canceled my entire order on 6/3. I can only hope I have no problems with the products as I am certain Ashley will not stand behind the product or the sale. read more

I spent over $1,300 on a bed from Ashley Furniture and it's been a nightmare ever since. The bed arrived damaged on delivery, so they replaced it but that took a month. Then, within weeks, the new bed broke again. The side piece literally burst, and the center wood support cracked in half out of nowhere. It took another month just to get a technician scheduled, and even then, they didn't send all the parts needed to repair it. Now I'm still waiting, two months later, and have been sleeping on the floor this entire time. Absolutely ridiculous for how much I paid. To make it worse, customer service is outsourced overseas. Every time I call, I'm transferred to someone who barely understands my issue, and there's zero accountability. When I finally got through to ask about the missing part, they told me it had been "delivered" yet it had been sitting there for two weeks with no one calling to schedule a repair. Beware: Ashley doesn't stand behind their products, and their customer service is beyond frustrating. Their furniture all comes from the same factories as other budget stores you're just paying for the name. Save yourself the headache and go to a small, local furniture store where they actually care about their customers. I'm read more

Pretty disappointed with my experience. I was supposed to receive my kitchen table from Ashley today. Yesterday, I got a text confirming my delivery and the timeframe they'd be arriving. On the actual delivery day, during the delivery window, I was suddenly told the table is backordered and won't arrive for another two weeks. If the table was backordered, that's something the company should have known days (if not weeks) earlier. Not the day it was supposed to arrive. I stayed home from work for this delivery only to be let down. Such an inconvenience and lack of communication. Honestly, if I didn't love the table so much, I would've canceled the order altogether read more

I was at the store yesterday with my family looking for a living room set. There were around 10 different staff members looking around and asking people if they needed help with anything, but Not one came to us asking us if we needed help. When a white family came in 3 staff members came to them and asked them if they needed help. When an Asian couple came in another 2 staff members came to ask them if they needed help. I didn't want to make to make a big deal about it, but just because we are Hispanic doesn't mean we get to be treated any different. It really bothered us, so we went elsewhere with our business and got the same set We saw at Ashley's, just at a store where we Did Not need to be felt uncomfortable. For your information I just bought 4 bedroom sets at another Ashley's store all cash. Just in case they thought we couldn't afford to buy anything at this store. Terrible Customer Service!!! read more

The agent in the store was super rude with customers. The name of the female agent was Bri, They sold the item and then never delivered. When asked they mentioned they cant help us and leave the store. read more

Great customer, service and special shout out to Vincent and Alex, as well as the store manager, and regional manager, who all took part in resolving our delivery issue and putting us in the new bedroom set. Things got resolved in fast and easy manner with no obligation and headache. The price was well discounted to the reasonable, affordable figure. Pleased to meet good people and to see the smiles of floor manager Alex, accommodating and resolving all furniture issues encounter. THANKS! Will be back for more shopping. read more

Ashley HomeStore - Alex at his best! Honored and pleasure working with you! THANK YOU. - Furniture Stores Near Me - Concord, California

I'm so disappointed by Ashley Furniture store in Concord CA. I purchased a sofa sleeper that was not able to go in the room that we wanted. Was too high. All the store representatives including the sales person Leonardo Amilpa who was dishonest with providing information about their return policies (that is illegal in California, checked with a lawyer) and store terms & conditions. Through the delivery guys that pressured me to sign without sawing me what I'm signing for. The store customer service representative Bratt that was very not helpful and not understanding to the situation that they left the sofa in the middle of my house (still in its manufacture's packaging) and on my second call hang up the phone to me. All I wanted is to return this sofa and take a smaller one that can fit in my hallway to enter the room. But now they refuse my legal right to return this item and get my money back for it! I'm so frustrated and disappointed by their behavior all along, they completely lost me as a customer and lost everyone I know! read more

Ashley HomeStore - The manufacture's packaging of the sofa in the middle of the house. - Furniture Stores Near Me - Concord, California

Worst furniture and furniture company ever horrible products do not standby them or stand by their warranties be cautious and be prepared to not be happy with anything purchased at this company! After paying extra for a protection plan, don't let me get started on the table that cracked and took over two years to get replaced‍ Their response Damaged Item: Sectional Sofa Damaged Area: Deck Area Type of Damage: Torn * Decking/Dustcover/Platform Cloth Damage -- Per the terms and conditions of your protection plan, decking, dustcover, or platform cloth damage are excluded from coverage. read more

Ashley HomeStore - Cushion ripped within six months - Furniture Stores Near Me - Concord, California

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These guys don't deserve any. star just one employ he was amazing, because the rest they're all sucks. customer service is really bad. I'm not recommend this store to no one. wants to spends $8k go to another store. Can be better then Ashley read more

Recently bought Living room table and end tables from Ashley. Delivery and setup were extremely late. I inspected the furniture and signed off only to find the the bottom of the end table was completely blown out. The delivery people passed this off as good. Heck, they carried it in. They would have known. Upon calling Ashley Furniture they were nice enough, somewhat understanding and after pictures were sent they dispatched a repair person 1 week later. Repair person shows up and says he can't fix it. Ya. They sent out the parts needed to repair and upon further inspection the whole bottom of the end table was crushed. I used the sent out parts to repair but will never do business again with Ashley Furniture. Very cheaply built and Not as described. read more

Ashley HomeStore - This is the bottom of the end table completely blown out out. Not even real wood. - Furniture Stores Near Me - Concord, California

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I purchased, Dec 11, a sleeper couch and was told it would be delivered 12/20. no one called to let me know it was not going to be delivered that day. I had to call to find out it was still being built. it would not be available until Jan 30. My bank account was charged as if I had received it already. You call the 800 line number to get someone from another country who cannot explain much of anything. very dissatisfied read more

I received delivery of a couch the end of January. In February the reclining switch stopped working. It took until March to get a service person out for something that is covered under warranty for five years. They told me the part would be in seven to ten business days. We are now a month out, I have made several calls where I get different answers every time. Now they are telling me the part won't be in until the end of June (another2+ months) The warranty services they provide are absolutely terrible. read more

Definitely don't but from Ashley Store overall. The staff was nice but the quality is subpar--you are better off buying anywhere else. We bought a couch from them, came defective, they sent a tech to try to repair made it worse!! Now can't even use the couch STAY AWAY and will not be coming back and will encourage people to not shop there as well read more

Yikes - all of the 1 star reviews were a bit scary initially but decided to give it a try anyway. Partner and I were looking for a power recliner sofa for our new home and the wait times for other places were 6-12 months and more $$$ due to customization. The showroom is really nice and displayed a ton of home stuff for every area, indoor and outdoor. There were several reps in the store that offered assistance and we got some good info from Taylor, who was pretty busy as well. We ended up purchasing the Erlangen Midnight recliner sofa 3 piece set. It was very comfy, would match our living room nicely and we loved the power recliner, cup holder, mini storage, USB outlet. We got the 5 year warranty and delivery date was at the end of the week- wow! Super impressed with the promptness. Taylor explained everything to us and answered all of our questions. Afterwards, we got consistent email and text reminders about the couch delivery, which I appreciated. The delivery guys arrived in the expected time window, wore the shoe covers I provided, and set up quickly. Pleasantly surprised with the Ashley experience and we are satisfied with our new couch! read more

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My fiancé and I were looking for the perfect couch and mattress. When we came in we were nicely greeted immediately by Muhammad Safi. He was very patient with us as we're looking around. We found the perfect couch and purchased but decided to wait on the mattress. One week later I returned to purchase the mattress we liked and was once again happy to run into Muhammad! He was super helpful and made the process so easy into helping us for our first home. Thank you Muhammad for your excellent customer service and kindness! read more

I recently purchased two nightstands from Ashley HomeStore and was shocked to discover that I was unable to return them due to a return policy that was never communicated to me at the time of purchase. This lack of transparency is unacceptable. To make matters worse, customer service offered no help or solution -- only frustration. The experience was marked by poor communication, a lack of accountability, and a complete disregard for customer satisfaction. Due to this experience, I will no longer be a customer at Ashley HomeStore. I will also be informing friends, family, and others about the poor service and misleading practices I encountered. Shoppers deserve to be treated with honesty and respect -- something I did not receive here. read more

Terrible customer service! Ordered 2 end tables and 2 lamps weeks ago. Given a delivery date and got both an email and text confirmation that the delivery would happen as scheduled. Day of delivery comes and I hear nothing - did not get the promised "3 hour window" notification. So I call the store only to be told my items are on back order and will arrive in approx. 3 weeks. Completely unacceptable! Since I had received delivery confirmation, I got rid of my existing end tables and lamps. I cancelled my order. Will NOT be shopping here again. Buyer beware! read more

Day 2 past my delivery date : No phone call, text, or Email from this store to confirm my new delivery date! Really shows how much Ashley Furniture cares about their customers not just the customers money ! read more

Ashley HomeStore - Me - Furniture Stores Near Me - Concord, California

Almost didn't buy anything from here given all these nasty reviews but not quite sure what everyone is talking about. Ashley had a huge selection of furniture to choose from at reasonable prices. Their quality is pretty good Id say its dependent on a case by case item basis. We had to furnish our new apartment so we just got the big stuff - a couch, bar stools, and a bed frame. We happen to stumble on a buy more save more deal and ended up getting 15% off which saved us like $400+ Vince (store rep but maybe a manager too?) was suuuper helpful. Come delivery day he was our point of contact to ensure a smooth delivery. The guys delivered it and assembled everything free of charge. Overall enjoyed my experience. read more

Now 6months later. the chair I purchased is just as bad, if not worse. do NOT want to call them but this is a total waste of money!!!!

PSA: don't touch other people's newborns. As for the store, not many options if you're looking for leather. The saleswoman was just trying to sell and not listening to what I wanted. Most of the couches were very uncomfortable and cheap. Would not recommend for a family sofa. More of a dorm situation. read more

The worse store to do business with. Supper rude employees and dishonest business to buy furniture from. They made me run after a simple repair for two months. But when I visit the in their store they were just lying to my face and we could not help. Never ever gonna buy future from them again. read more

Rude people Made my mom wait more than a month to get her refund and when I tried to call to get her refund started, they told me it was none of my business and gave me a lot of attitude. Unprofessional read more

Customer Service, I walked the whole store Never approached never asked if I needed help finding what I was there for. Some employees were just sitting at tables or chairs on their phone not even acknowledging that I was in the store. I was there to purchase a complete Livingroom set Unfortunately there are not many in store options I would rather not purchase online. But Ashley Furniture is not where I will be spending my money. read more

Do not do the same mistake as me and don't buy anything from Ashley. A dresser's exposure to the occasional spill of common hygiene products, which are often stored in it, is normal and shouldn't harm dresser. But look what happens to it. Ashley believes this is not a manufacturing defect. This reveals how irresponsible they are. read more

Ashley HomeStore - Ashley's dresser bleached by moisturizer cream. - Furniture Stores Near Me - Concord, California

Update! Table arrived 10 days later with scratches on the top. Extremely disappointed. We ordered a coffee table back in Oct 2021. It was immediately on back order. The order has been postponed a couple of times but I had received confirmation that our order would be delivered today. No delivery. Even after I confirmed I would be home to accept the delivery. When we called, we received an automated recording saying it would be arriving May 7th. No call to cancel today, nothing. Very disappointed in the customer service. I doubt we will ever purchase anything at Ashley in the future. read more

Ashley HomeStore - It took over 7 months and two delivery dates, and our table arrived with scratches on the top. - Furniture Stores Near Me - Concord, California

Zero stars Honestly you get what you pay for .. I'm my case hours and days of missed work because of so many errors First entire order was somehow canceled 1-, had to go back on a Sunday and reorder everything and wait wait wait over an hour for them to ring up ( partially because they were having a birthday celebration in back and everyone on floor had to attend I was told !) 2 after REPEATED REQUESTS for a Small truck large trucks came for the first 2 items ( oh yeah don't expect it will all come at once )they could not make it up my hill . I had to bring couch and bed up in my personal car .. only to have broken bed once unpacked and grease stained couch . 3rd delivery came today with replacement headboard only to find ITS MISSING ALL THE HARDWARE !!!! So I will have to find another 4 hour window to wait for the circus to come to town again I still have the headboard and a kitchen table outstanding and I am sick to my stomach with the idea. Also much of the furniture is made from cardboard ( at least that was what I saw inside the smashed headboard ) Know better do better - never again w this terrible terrible company read more

Ashley HomeStore - Tech strapping broken headboard onto his car to take it back to warehouse, with my rope . - Furniture Stores Near Me - Concord, California

Leo was very helpful and friendly when looking for a couch! They have a great selection.

I would rate this a 0/10 if I really could...my parents ordered ELECTRIC couches but the person that put their order in didn't ring up the electric couches BUT rung up manual couches... They delivered the couches just to find out they are the manual couches and are WRONG. Then had to audacity to say my parents ordered those ones when they KNOWN their order, they placed in person. And also proceeded to say they will charge an extra $300 for each couch if they wanted electric. Now my parents are left with no couches in their living room and now we have to find another place which will take about 2 weeks, thanks a lot. Horrible. read more

Floor Manager David greeted me right away and made me feel very welcomed. Great customer service! DeAndre was very pleasant to work with! He was very patient, kind and helpful. He is great at what he does. I will definitely refer your store if i know anyone looking for furniture and send them your way. Delivery guys were fast and efficient and I'm so glad they came early. I love my new recliner furniture. It is def worth the cost! Thank you very much. read more

Ashley HomeStore - Furniture Stores Near Me - Concord, California

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