Alberto was awesome!! He was so professional and he diagnosed and repaired our refrigerator…read morequickly. I will definitely keep his number and refer him to my friends and family.

Quick to respond and schedule. The service call fee is higher than most at $95, but it applies to…read morethe cost of any repairs, and I was sure the needed fix for my dryer would exceed that. He listened carefully as I explained the issue and asked questions. I appreciated that. He was quick to diagnose and had the needed replacement part on hand. I was very happy with the speed of service and price of repair.

horrible experience. I got a washer and dryer. wash started displaying codes and stopped working a…read moreweek later. I then call and explain what was going on and asked about my 30 day warranty. I was treated as if I had damaged the machine and was told if so they would not uphold the warranty. After a long argument I was told that my machine would be fixed. upon my return several weeks later the machine still had not been fixed and was offer another machine. I take the new machine home and learn that it too has a number of issues. I just don't have the energy to keep returning and picking up washing machines. When I picked up my machine I noticed that the older gentlemen looked a little beat up apparently another customer had assaulted him earlier that day. I hate to say it but he deserved that butt whoopin.

STAY AWAY! These crooks are toxic. I bought a range and they promised me it works fine after they…read moresaid they couldn't hook it up to test. I brought it back after determining 4 of 5 burners were broken and they refused to honor their "30 day warranty ". They literally got in my face and told me I "F#cked myself" in buying from them. Loss of money and time. Crack head crooks!

I waited all day for any kind of phone call to let them know that they were running behind or they…read morehad another emergency that they had to get to so they didn't show up until almost 930 at night backing on my washer when they were finished and bent it all up so I have tried to call them several times with no avail so I definitely wouldn't recommend

Operating now as Dallas Dual Dynamics. they did not resolve the problem and then charged more than…read morewas quoted. An employee took property from my house without permission while they were there. Owner has been unresponsive when I try to contact him.

They were on time and there was no guessing when it comes to communication. We felt like we were…read morethere only clients and that our needs were most important. He took his time to identify the real problem, not the problem I THOUGHT it was. He was thorough and very honest. I would definitely call them again. It was a wonderful experience.

Wade came to my rescue on a refrigerator I bought that didn't work properly. It was a pre owned…read morethat I had moved by a couple of guys with a truck He diagnosed the problem that the doors were not reinstalled properly. So a fix that was $75.00 instead of $700.00 job. I highly recommend these folks. Thanks, Wade.

I called them and spoke with Jeremy. We scheduled the appointment. He was prompt, very professional…read moreand very honest. I needed his professional opinion to make a decision and he gave it to me. I hope I never need to call an appliance company but if I have to Jeremy will definitely be my first call.

Been using Jeremy since before Covid. He's always responsive, does what he says he will do and for…read morea very fair price. I would use nobody else.

Absolute trash service. They came out to look at my dishwasher. It took three hours for them to…read moretell me there was a leak. They fixed it and informed me that my dishwasher needed an additional part, that they would order it and call me with the cost and date. They never did. They made me call them, and I was told that the manager (who has never seen my dishwasher) made a note that I needed to replace the unit. The reasoning? They can't order a simple replacement part. If that were true (it isn't), why in the hell wouldn't they call me?! The answer is that I no longer represented a profit for their company. Now I have to start over with a new company, and I haven't had a working dishwasher in over a week. Just look elsewhere. These people don't deserve your business.

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

We've brought them out to fix appliances and correct user error!…read more Great to work with.

I reached out on a Sunday and got an immediate response they could come out Monday 9-11am for a…read morebroken dishwasher. I had very quick service and they fixed the problem in 10 minutes or less. They were very professional, friendly and knowledgeable. I will definitely use Snap appliance repair again.

He is the one I call anytime I have an appliance repair. reasonable rates and willing to do…read moredifficult things like cleaning the underside of a washing machine drum.

Rauf repaired my elderly Mom's dishwasher and he was professional and priced well. My mom is 94…read moreand she really appreciated how kind Rauf was with her and her issues with lack of hearing. Great service!

I'm so glad I gave Gudrat a chance! I often take a chance on new contractors with no reviews on…read moreYelp, and this time it paid off big. I reached out to 7 or 8 different people about a noisy refrigerator and sent them all the model number and a video to show them the noise it was making. Gudrat was one of the very few who actually gave me an estimate up front.... something I really appreciate because I don't have time to talk to contractors on the phone. I can't stand when contractors want to charge a fee just to come look. Gudrat gave me a rough idea of the cost right away, ordered the part, and came out on the day agreed by him and my tenant. Even better, I didn't have to get on the phone once. I just gave him my tenant's contact info, and he coordinated directly with them to schedule the repair. Fast, professional, and super easy to work with. He saved me time, money, and hassle. Especially the hassle. I hate hassle!... grrr. This was his first review, but don't let that scare you. He's the real deal. I'll definitely be hiring him again, and I encourage anyone reading this to give him a shot. He's good!

Called these guys out to fix a Maytag Bravos XL that was filling, draining and spinning. It would…read morenot go into the wash cycles. George M came out, not very friendly and a bit difficult to communicate with. Well he got it fixed, we watched it for 15mins. He told me $195 to repair a broken wire. When I went to get the check and came back, now the washer is not working at all. So I ask him how much to make it work, now it is around $500. So it went from $80 to look at it, $195 to Fix the wire to $500 to fix the motor. After I paid him $85 to just leave, I was feeling a bit robbed. Of course I can replace it for $699. I would just say Beware. I would Not use them again. I learned a tough lesson the hard way.

I needed a repair that I couldn't do. I called and was able to schedule an appointment easily…read more Patrick, our repairman, showed up on time and in one hour accomplished the repair. The price was very reasonable.

This company is the best appliance company I have ever worked with. HIGHLY RECOMMEND!! I've been…read moreusing them for YEARS and even purchased the VIP membership! The techs are super qualified and actually know what they are doing which is so hard to find these days. and the office staff is knowledgeable, kind, and work hard to get you an appoint quickly. Very satisfied with this company!!