I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

I wanted to update my review from 5 years ago. I have continued to use Dean's Plumbing, and no…read morequestion will always use Dean's Plumbing moving forward. I have had them replumb both of my 1960's bathrooms when we were remodeling, replaced the main sewer line in my backyard, installed new laundry vent and assisted with a couple clogs. This started with a water heater replacement, and I could not be happier with the amazing service I have received. I have owned a home for 38 years, dealt with multiple plumbers, electric repairs, etc. and no one comes close to the expertise and service I've had with Ronnie, Jason, Dillon, Chloe and the rest of the Dean's Plumbing team. I have no affiliation with Dean's Plumbing, just a satisfied customer.

We had a great experience. Luckily, they were able to come out the same day of our issue. Jonathan…read morewas fantastic. He was very informative and helpful. We will definitely do business with them in the future.

I had a great experience with Leak Chasers Plumbing. They got the job done in great timing.read more

Very professional and thorough. When you have a leak; (gas or water) you want a quick resolution,…read morenot someone speculating. Save time and hire Leak Chasers.

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

We called Legacey Plumbing for an issue we were having. I was told directly there was a service…read more fee 60.00 dollars. & I schedule them to come out. They did a great job however there wasn't any transparency on fees. I was not told there was a diagnostic fee from the scheduler nor from the crew that came to my home until afterwards. I wasn't happy as I didn't have this in my budget. I had called the office to bring this to there attention and was transferred to a manager. I explained that these diagnostic fees were not told to me when I scheduled the appointment and when the plumbers came to my home and I wasn't happy. He said he'd get back to me. Never heard back! FYI. There's more than just a service trip fee with this company' beware they charge for a diagnostic fee also.‍

Alexis Cervantez , came to do the yearly checkup that I paid for last year, he told me there are a…read morefew things that need to be taken care of, so I will talk with my B-I-L and see what we can do. Alexis , was very nice as was the workers from last year when we had to have work done last year outside.

There service was egregious in my opinion.They Charged $120 to come out. I had some broken pipes in…read morethe basement and wanted $5,000 to fix them and they said this would not be a permanent fix that they would have to come back all the time. I paid the $120 and felt robbed! I had the pipes fixed with another firm for $1,000 and they did a good job. I wished I had never called total Plumbiñg and I wonder about these good reviews I understand you can buy good reviews on line.

I'm was skeptical that there were so many good reviews for Loop plumbing but they are true! Daniel…read moreis very nice, punctual and easy going. He does not charge a fee to come out for an estimate and his prices are very fair.

I highly recommend Loop Plumbing--Daniel was a joy to work with and went above and beyond. He…read moreprovided helpful feedback on where my DIY fix went wrong and even offered to walk me through an alternative solution over the phone. Ultimately, I decided to have him come out to fix the shut-off valve on one of our toilets, and I'm so glad I did. Daniel arrived hours earlier than expected, completed the job quickly and efficiently, and made sure I fully understood the repair. On top of that, he charged me over 20% less than his original quote. His professionalism, expertise, and honesty truly set a new standard. I'll be calling Daniel for all my plumbing needs moving forward.

Easy to communicate with. Showed up on time…read more Job was completed correctly. I was even given options on how to save money on various replacement parts.

We've used Pelayo plumbing for all our plumbing needs for over 10 years. They've replaced shower,…read moresink and outdoor faucets, toilets, and unclogged drains for us. They do great work, are reasonably priced and are very nice people to boot. I highly recommend Pelayo plumbing for all your plumbing needs.

Free estimate…read more Prompt service. Answered all my questions. No BS. Replaced an old water heater and they were able to use a larger capacity unit which was great.

Called for a hot water tank issue and they scheduled me for an appointment a day and half out. 15…read moreminutes past the appointment time, they called to cancel because no one was available. They didn't seem concerned to keep my business.

We hired Jeremy to shorten a gas line behind our oven. He was extremley quick to respond, provide a…read morequote, and take care of the job for us. The job was done extremley well, everything was done very neatly and genuinely looked much better than the original install job. He was even able to run behind the drywall which we did not think we would be able to do. Incredibly polite as well, and we'll absolutely call him again in the future

Two years later living in the house, Jeremy is still our GO TO GUY for all things plumbing. He's…read morebusy and has a full time job outside of his own business so it can be difficult to get on his schedule (but fortunately, I haven't yet had to deal with such an emergency yet that required his immediate attention). Though actually, the one time we did have a pretty bad leak, guess what? He really was here within minutes, knee deep in the mud in our water box out front trying to figure out what was going on. Jeremy is top-notch. Honest, hard-working, fair, and very knowledgeable. You'll be glad you hired him - we are, every time!

Frustrating start with Stellar. They were assigned for the maintenance of my home through my…read moreleasing company. They arrived 3 hours past the last window I was given on the day they assessed my issue. They then texted me the day after they had made the initial visit saying they'd be here on day 3 between 8AM & 12PM to fix the issue. They explicitly stated in the text "We understand your issue and are coming to fix it". 11:50 comes around and I ask for a more precise ETA. They respond back that they won't have the part until the 13th. So...the two texts you sent that said you'd be here on the 11th were BS? And you waited for me to ask before you told me? This isn't a normal winter. Nothing is normal these days. It's ridiculous to need AC in February, but here we are. I don't have confidence this will be fixed before the weekend. I will gladly update my review if Stellar can prove to come through with a fix and, for once so far in our interactions, deliver true to what they told me. Right now, I'm dubious! The person who visited Monday and diagnosed the issue was knowledgeable and very friendly. Such poor management of scheduling and dispatching is not a caveat that is justified by knowledgeable and friendly support.

Horrible company. I would pay extra to work with someone who values their customers time. I had an…read moreappointment scheduled to install a door, was told that I needed to be here at a certain time for the tech to install. I set up PTO with my job and made sure I was here, waited for a long time and was eventually called to be let known they were not coming. Wasted my time and PTO. I was called back to reschedule they said they would do it over the weekend so I wouldn't have to take anymore PTO, I told them that I needed to be out of the house at a specific time they said that's fine and scheduled the appointment. The appointment date came around and they did not finish the job until HOURS after the time I told them I needed to be out. When I called the project manager I was told that the job was done and they had no financial recourse for waisting my time, PTO, and making me miss my son's hockey game on the rescheduled date. They said well a door can't really be installed in that kind of time, then don't schedule it on a day when your told that a specific time is needed. Absolutely ridiculous, don't waste your time or money with these people.