Based on previous work, I was a repeat customer…read more Making the appointment was quick and easy online. Their prices are average for the service. They showed up on time. It goes down hill from here..... They literally scratched my windows!!! First they tried to blame the dog, who is small, 17 years old, blind and deaf. When I pointed out scratches that were too high even for a young, energetic dog, they just looked at me. Finally, I showed them a massive amount of scratches at eye level, on a full pane door that I had just had installed....A BRAND NEW DOOR WITH BRAND NEW GLASS..... That's when they called the owner. The owner showed up, looked at the damage and immediately started saying they didn't do it; I insisted they did. Had just one window been damaged, then perhaps who did it would have been questionable, but many windows were scratched and in particular the brand new one was very damaged, with the same kind of scratch markings, so it clearly pointed to them as inadvertently causing that damage. We went back and forth about it several times; the conversation was calm and rational. He asked me what I wanted to settle this and I said I wanted recompensed for the door so I could replace the glass or the door, (which ever was cheaper). The other scratched windows I'd let slide as they scratches were low and not that noticable. (The scratches on the new door were all at eye level) At that point, he said he was calling the police. I didn't think I heard him correctly, so I asked him again....and he repeated that he was going to call the police. I looked at him in disbelief and asked him why. (wouldn't you have???) He said he was filing a report with the police since we disagreed on what happened. I told him that this was their damage and what did the police have to do with it, to which again he replied that he was calling the police. I stared at him in disbelief; had he said he was calling his insurance company, I would have understood and appreciated it, but he was going to call the police!!!! I told him, "Fine, call them." I I literally escorted him to the door and told him to 'get out'. I was calm and rational; I was in a complete state of shock. They damaged my property and they are calling the police! My head was spinning. This was a simple customer service issue, that his people created and he was shifting the blame to me as if I was the crooked one. Did he think this form of intimidation was going to scare me into changing my claim? Well, folks, he did, indeed, call the police~~HE CALLED THE POLICE..... he literally called the police, who showed up to take a report. Even the officer was shaking his head. When I asked him why the police were involved, he said he didn't know, that he was just doing his job and getting both sides of the story. He took the report, I apologized for wasting his time and public resources, still not fully understanding what had just transpired. His best guess was that the owner would try to take it to court, saying I defrauded them by not paying the bill which was: 1. never presented 2. nor was the job completed and 3. they damaged my property. I'd include pictures if there was a way, but photographing glass is difficult. My thoughts.......the owner clearly knew they had damaged the glass and was trying to deflect and shift the focus back on to me so I would back down. Crooked, crooked, crooked. What ever happened to integrity??? I am so disappointed in such behavior....and a week before Christmas, too!

They canceled the morning they were supposed to arrive…read more I've had them clean my home 3-4 times. The people they've sent have done a pretty good job. But you'll be notified that if you cancel your appointment less than 24 hours in advance, they'll charge you anyway. However, if they cancel your appointment 2 hours in advance, you get diddly from them. Just an email. I was left with a dirty home for my party when they canceled that morning. Its only fair that if you cancel on them without adequate notice, you have to pay, so if they cancel on you, they should pay you, right?

Our washing machine was leaking and we called Superior Emergency Restoration. They came out within…read morean hour and within 24 hours they had finished the full restoration process. I highly recommend these guys. Thank you!

We left our house on Monday morning and came back 9 hours later to find that a pipe had burst for I…read moredon't know how long. Water was EVERYWHERE!!! We found Superior online and called right away. They were there within the next 2 hours to start pulling all the water out of the carpets and areas that were underwater. They saved our walls and floors by having specialty equipment to dry them in place. Sadly the cabinets had to go but they got them covered under our insurance! To say that I'm pleased with the experience I had is an understatement. Never have I ever thought this would happen to me but I'm glad Superior had my back!!

Only months into moving into our newly bought house the sewage came flooding through our kitchen…read moresink and bath tubs. I snaked the drains and it did no good. Flow came out and told us, we had no septic lines, they had rotted away. They sent a crew asap. As they tunneled more and more pipes crumbled, I saw them pulling out the broken chunks bit by bit. After replacing all the pipes no problems. We've had them out since then to repair our kitchen sink and a running toilet. Always a great experience.

called them out for a pipe that was giving bad smells in the bathroom they ran the camera found the…read moreleak said they would run the camera at the end of the repairs to verify everything was done and at the end refused to run the camera smell is still in the bathroom and they refuse to come out unless I have more expensive tests re-run at my cost. The ones that answer the phone are not helpful at all. I should not have to pay to have them come back out in less than a week after I called them and told them the smell was not gone. they only want to charge for more tests when they should've done it while they were there. Do not use them lady at office is rude.

We had a few shingles blow off of our roof peaks during this last rain and wind storm that came…read morethrough on Thursday, March 2nd. I remember Matt being a professional, courteous, and knowledgeable representative from the roofing company that he previously work for. A couple of years ago, he came out to give us a roofing estimate for a different roofing situation, but he stood out in my mind because I liked his integrity and honest work ethics. So, I thought of him immediately this time and sent him some pictures through messenger of our slight roof damage. He got back to me quickly with a time and an estimate. He sent Alfonso, who came out in less than 24 hours from me reporting it. Alfonso was polite and professional. He even found a different area on our roof that had some shingles missing from the storm that he replaced while he was on the roof repairing the other spot that I had originally reported. Overall, I recommend this roofing company for your roof repair and roof replacement needs. It's an honest and reputable company.

We had a hole in our vent roof and loose shingles near the gutter. I called OneSource Roofing and…read moreleft a message. They called back within min, provided a quote, and were completed the next day. Amazing response time. Online quote/ invoice and payments were so simple. We will definitely keep OneSource roofing contact info for future roofing needs.

Brian was incredibly helpful and knowledgeable in a stressful situation. I appreciate the fact that…read morehe didn't just come to our house to make money but instead was determined to solve the problem. Any other problems we have, we are calling him first.

I've used them twice now for frost free repair and leak detection service. The men I dealt with…read morewere patient, professional, and courteous. The prices paid for these services was very fair and reasonable. I highly recommend this company.

When I called I specifically told them I needed two jobs done: 1) Back Flow Prevention Assembly…read moreInspection as required by the city and 2) a valve was stuck on one of the zones. They ignored the first job and did the second job. They did check the back flow assembly for water contamination to the house but after-the-fact and as I got to thinking about the city's requirement, I called them and they said the filing of a report with the city isn't covered by the service call. Which is ironic because I got their name from a list of service providers on SC Tracking Solutions, as directed by the city. The only reason I don't reverse the charge is they did perform some work for me. I called them but they refused to do a refund or make an adjustment to the bill. The reason I chose them is because they're veteran-owned and I'm a veteran. But never again. Despite their work guarantee I'll choose someone else next time I need something done. I hate writing a negative review but it is what it is.

I call and requested The Irrigators to come out to my rental property for service and to provide a…read morequote for repairs that might be needed on my irrigation system. As part of their inspection, they also included hands-on service and provided me a quote to get my system up and running again. I am well-pleased and thankful The Irrigators came to my rescue as I was concerned for my home's foundation getting watered. Now, not only is my foundation being safely watered, I will have a lawn again! The value The Irrigators bring are not only price, but also punctuality, expertise, and a warranty for their services. I will be keeping them now on board for the rest of my rental properties!

We would have considered hiring them but based on the duration of time it takes them to complete…read morework, keeping a tidy work area and consideration of others around that will not happen. Their crew is very inconsiderate to residents around work sites. For multiple days over the past 5-6 months they blocked alley and driveways of neighbors with vehicles, equipment, piles of dirt, rock and sand. When asked to move vehicles or supplies the crew acted like they didn't understand English and when my husband asked in Spanish they were offended asking why are you speaking in Spanish. They could have parked on the street or used the home owners driveway for equipment but just to make it convenient for them the rest of us are inconvenienced.

When is the last time a contractor delivered more than you expected? Epic Pavers did just that. As…read moremuch as I liked their original installation of our pool deck, the re-leveling they just completed for us was amazing. They took care of everything we pointed out and more! They are reasonably priced and offer attention after the install. OI highly recommend them.

With all of the rain we have received lately, my house flooded. I had 3-4 inches of ground water…read morein over half of my house. It ruined 4 bedrooms worth of carpet, and my laminate flooring in the living room. I called Jerry at Paul Davis Emergency Services on Sunday morning. He was out to my house within a few hours, he did a detailed inspection of my house, talked to my insurance company, and explained what would need to be done to fix the problem. He provided a detailed estimate the next morning. He came back out Monday morning, removed all the damaged flooring, cleaned up the mess, and placed dehumidifiers and air handlers through the house. During the whole process Jerry was courteous, professional, and went out of his was to help me. He came back twice during the drying process to check on the house. He went out of his way to provide great service and knowledge about the process to me. I Highly recommend calling Jerry if you need water damage taken care of quickly and professionally. They answer any day of the week, so don't wait and let mold or mildew set in.