This is a below average location for the sbarro company tbh because every time I come here the pastas are dried out and do not look fresh nor do the pizza slices unless you get here pretty early around opening time and My visit here today was very disappointing. I ordered the baked ziti and one of the employees who is a cook and had an apron on came over to serve me, and Instead of giving me a fresh piece of baked ziti with cheese and everything on top of it how you're supposed to serve it, he gave me all of the discolored non cheesy partially hard pieces that were left over from the corner where they had fallen from them scooping previous customers pasta. On top of that, the pasta was mushy and watery, and did not have enough cream or ricotta in it, which it usually does at every other Sbarro location I go to . I was highly disappointed and I really don't think I will ever return again which is sad because some of the employees are nice , the food is just not well prepared. Maybe if they hire a different cook it would turn out better. given how unprofessional he was while serving me that pasta I don't know how he even is employed as a cook there that is not standard procedure to give a customer leftover hard scraps in the corner rather than a fresh piece that is sitting right in front of you. read more

They really do not have pizzas ready. They still have three hours until close and was rude when i asked if they were making anymore

Better than I expected for mall food court food and honestly better prices than some fast food chains these days. Better food and cheaper than hot dog on a stick next door. It's not gourmet by any means, but for food court lunch it's decent enough. read more

See all

There are other more tasty places to eat in the food court and better customer service. My daughter wanted a pizza so we picked this place. The guy taking my order could not comprehend that I only wanted 1 slices of pizza. Trying to be so headstrong that I had to do the combo with 2 pizza and a drink. Don't know if it was a language barrier but then her had to get another employee involved and they kept saying the same thing. While I kept saying all I wanted was 1 slice of pizza not 2. Overall pizza was less than average- prolly a frozen pizza from the grocery store would have tasted better. And Customer service needs a big improvement at this place. read more

We found a massive hair imbedded in our pepperoni slice today. Keep an eye out. Probably won't be going back there although I like the pizza. read more

Came here for a couple regular slices of NY style pepperoni pizza, like advertised on the sign, like they've always had. The girl working the counter said they didn't have any and when asked if they could make it she sighed, rolled her eyes, asked the guy making the pizzas if they'd make one and he said no. Mind you, this was around lunch time during a holiday shopping weekend when you'd think they'd want to stay stocked up with what they're known for, no wonder they only had 2 people in line when every other place was packed. All they sell is this nasty thick, mostly crust, "Roman pizza" and not what sbarro is even known for. Poor customer service, nasty food, no thanks, won't be coming back and the owners should hire new staff. read more

i was afraid cus of reviews but i got a classic cheese slice and it's really good! customer service was a 50/50, the woman was a little indifferent but nothing to be bothered and the cashier was reaally nice and patient. Foodcourt was kinda full but still with good ambiance and enough tables to sit read more

Sbarro - classic cheese slice of pizza - Pizza Near Me - THOUSAND OAKS, California

Horrible service !! Employees don't seem to care about their customers. Won't be coming back.

I stopped by this place since we wanted to eat some pizza. I got a Hawaiian pizza and it was delicious:) The guy served me was really friendly and nice. I really enjoyed my pizza! read more

Gabriel Alfaro gave great service. He was friendly and made sure everything was ok with the order. Thanks Gabriel. read more

Wow this place has great pizza and great service from Gabriel and the whole team. I was just around and thought I should get a slice and I was happily surprised by my experience. Thank you team read more

Just picked up some perfect potatoes and pizza and was helped my the funny and polite manager Gabriel and Anna, both helped me so much and made my day, definitely recommend this location for quality food and service. read more

First time visiting this place and decided to get pizza here. Jenna was so nice and provided great service. 10/10 would come back again.

I ordered a whole pepperoni pizza listed on the board at $14.99. When I went to pay the lady/manager tried to charge me a different price. I pointed it out to her and she said those are no longer the prices. Is this the kind of business you run? Bait and switch?? I said that's illegal and refused to buy the pizza. If you post a price, that's the price. She just rang it up and hoped I wouldn't notice... wow read more

I had an awesome experience at the mall eating here The employees were amazing and I wish I could remember the girls name at the register who took my order but she was absolutely amazing, courteous and helpful and super beautiful I was there on Saturday July 20 and it was a great experience I am definitely driving the 131 miles to go back there to eat and go shopping at vans again read more

Horrible service. Can't understand why people work customer service if they hate customers. Super rude, don't greet anyone. They'll let you stand there like an idiot until you say something. Food wasn't ready and they couldn't even give me a wait time. This place should just shut down, honestly. It's managed so horribly. read more

Went here a year ago right before Covid and saw the guy preparing the pizza coughing all over it like on purpose, just before they opened for the day. Went to The Oaks food court again with some clients. There were kids being served pizza so my clients went up to order and the woman barked at us that they don't open until 11. Yeah we knew that but saw her serving these kids. I don't eat the pizza there but my clients do which I try to discourage but they really want pizza. The woman was so rude and those kids turned out to be her kids that she brought to work with her. read more

I love the pizza here fresh and friendly staff, I always feel welcomed even though it's in a food court. Thank you guys for the hard work!

I took my Kids to eat here and they really like the pizza. The lady Who took our orden was Kind of hostile. She was bothered that she had to take our order. I thought it was weird. She looked overwhemed even though the place was empty. She doesn"t have good customer service skill. Not comming back for a while. read more

Gabriel and the rest of the staff are amazing! I work at the mall so I tend to eat there a lot more than I should, but every time I go I am greeted with a friendly smile by all staff. The food is tasty and filling for a quick lunch. Even on a busy day I can get my food in a timely manner read more

Great place for a quick bite to eat. Really enjoyed my experience and Gabriel provided great service.

The food service and food is amazing here, I stopped by because I was feeling pizza today and the staff here was polite and gave me recommendations and I ended up getting the new chicken bacon ranch pizza which was amazing read more

I visited SBARRO today and Gabriel gave my friends and I great service ! We were very satisfied with our food it looked and tasted fresh. I don't normally get this kind of service anywhere but I was impressed! TRY THE STROMBOLI ( You're welcome in advance) read more

The worst pizza I have ever had. I would not recommend going here. I ordered a whole pizza which had barely any sauce. Keep in mind I ordered extra sauce. I threw the pizza in the garbage cause no one would eat it. It was awful! The pizza was undercooked and not edible. read more

Every time I come here, Gabriel and Ana is very nice and provides amazing customer service. I recommend to my friends when they come to oaks mall read more

Hispanic man working at 1:20 pm on 10/25 deserves a raise. I came on my lunch to get a slice of pizza and side salad. I was going to pay and as soon as I inserted my card, it did not try and process then decline, it just immediately said "card rejected abort please." Now I know my card is loaded loaded and I had just used it the day before so I knew it was not truly declining. Anyways, the man told me do not worry about it. He said take the food for now. I come back later when I finish my food with a different card and cash. He said don't worry about it I paid for it!!! This man really paid for my lunch with his own money!! Like what is the kindness level here??? Kindless level thru the roof. He said do not worry and I gave him cash for it anyways. This man is too nice. I wish I knew his name so I could tell his manager about such a positive interaction with his employee. Thanks Sbarro man! read more

Manager was really rude, also talking on her cellphone while taking an order. Very unprofessional

Yah......... they really suck. They have a huge oven and my Ziti was cold. Will never ever go here again. They have me a to go Stromboli on a paper plate taped with another paper plate. read more

It's good but it's just warm because it's reheated. If I had it to do over I would just ask them to send it through the toaster twice. It may have been because I got the stuffed pizza, I am sure for regular pizza it would be sufficient. I like my food super hot too. All and all it's got good taste. read more

This Is my daughter's favorite pizza and this is the closest one to us. I used to drive all the way to Culver City to get her some. Then I found one in Burbank and I would go there. So glad we have a closer one. The girl that helped me was nice. Liza made me a whole Pepperoni Pizza. As I was walking away she asked if I needed plates. I turn back to her and said yes (save me from washing some dishes). I started walking away and she asked if I wanted parmesan or chili flakes. Well, DUH. How could I forget? Yes, please. I appreciated her asking me and not letting me walk away without them. read more

Sbarro - Pizza Near Me - THOUSAND OAKS, California

Guy dropped the pizza tongs on the floor and then just put them back on the counter without cleaning them, was sort of grossed out. Makes me wonder how little they care about cleanliness in general. I don't expect a whole lot when it comes to the mall food court, but still... read more

Sbarro located in the oaks mall had exceptionally good service! Juan, an employee was very nice!

I went to Sbarro this weekend, hoping for a yummy hot pepperoni slice of pizza. I was horribly treated. I noticed there were only 2 pepperoni slices in display case. Those pizzas looked so poorly made, with little cheese, and the cheese and dough didn't even look like it was cooked all the way. It looked like the cafeteria pizzas back in grade school. I simply asked the Mexican worker when he was going to make a fresh pepperoni pizza. He then rolled his eyes at me and said he is not, then turned his back to toss doe, talking in Spanish to the other Mexican worker. I said wow, what terrible customer service you have! I then asked the woman, when is there going to be made a fresh pizza? She said, sorry. The two of them had no solution for me, and I was not allowed to know the time of the fresh pizza! I have had Sbarro pizza in Santa Monica, and it was so good! So fresh, so appealing. I am so offended at this Sbarro pizza place at oaks mall!!!! They only hire Mexican workers!!! And everything looked disgusting at lunch hour!!!! Terrible customer service!!!! So offended!!! I will report you mean evil man at Sbarro to corporate!! You ruined my trip to the mall!! You treated me like dirt!!!!! read more