The staff was kind and knowledgeable, providing great customer service. Yay, my daughter is…read morelice-free.

We tried the at-home treatments first, and it ended up being a waste of time and money. After…read moresearching online, we found this place. It's not cheap, especially with multiple kids, but it works. One and done. This is our second visit after several months. Diane was fantastic the first time and helped us again. She's incredibly knowledgeable and even showed us exactly what she was finding. Vanessa is helping us for the first time, and she's been great as well, very thorough and helpful. I'm especially glad both of my kids can be treated at the same time, so we don't have to spend double the time here. Hopefully this is our last visit, but if you're dealing with this frustrating issue, I highly recommend coming in and taking care of it right away.

Edith was professional, fast and friendly! Came over in the evening and solved the issue.read more

I've been calling Edith for the past few months for preventative checks and she has been beyond…read moreamazing. Very informative, kind and always on time. Her service is top notch!

Raylene was amazing. She was super thorough with all of our lice checks and made sure nothing was…read moremissed. She was also really quick to respond to any questions, which made everything so much easier. Also want to shout out Olivia who helped us with our original service when we needed someone last minute. Really appreciated that. Very professional and detail oriented. I definitely recommend Once in a Licetime!

I didn't get a chance to go physical I got their over the counter products and it was just a phone…read morecall. I spoke to someone and they let me know where I could find the products in store. The products are amazing they worked so quick! I would like to say gave them about 2 full weeks to get the everything completely out. Just because I would take breaks so their hair wouldn't be completely hard.

I never thought I'd have to deal with lice, but here we are! Nix didn't work for us after doing the…read morerecommended application. A friend recommended My Hair Helpers and the gals did such a thorough job checking our family. Claudia and Jessica helped us out at the initial check and first treatment, while Rocio and Sarah helped out for the recheck. The gals shared their knowledge about how to handle caring for ourselves and our home. They were efficient, compassionate, and reassuring. Thank you all for taking care of us!

We had an amazing experience at My Hair Helpers of Pasadena! It was our first time dealing with…read morelice and they made everything so easy! They were very flexible with scheduling, got us in as soon as possible and out the door quickly! Sarah was so sweet, professional, and thorough. She put us all at ease, and was very patient and gentle with the kids. We are so grateful for their care and compassion! Highly recommend!! Also a great waiting area setup for the kids - tv with movies, books, coloring, toys etc!

My daughter had her hair cleaned, there currently doing house services only. I recommend if your…read moredaughter is 4 years old like myn look for a salon to go in person! My daughter was doing good at first but then was complaining that is was painful and well the lady that cleaned her hair was not happy about that! Also the guarantee is only if you have all your family checked if not they won't come back and re-check her hair without charging again, so that's not good. So I had to redo her hair myself.

No one wants to have to deal with lice, but if it happens to you, THIS IS THE PLACE to go to get…read morerid of the eggs and the bugs! Michelle and Claudia are SO kind and patient...and so so so informative. They were so good with my kids and so very patient. They answered all my questions and gave such good information. We came back the following week for a re-check and we were all clear! Their preventive products smell great! Their technique works! My daughter was in that chair for almost 2 hours (she has very long hair).They gave her a movie to watch and were gentle and kept her entertained. If you suspect anything, just go for the headcheck. $25 for peace of mind is worth it.

She took me on very short notice and treated me amazingly. She has great customer service and will…read moredefinitely get the lice off of your head

Kelly is amazing, just took my kids to her right now very knowledgeable and thorough!…read more I highly recommend anybody with lice issues to go to her.

Sherry was amazing. She was able to get us in right away. She made us feel comfortable and…read moreexplained the treatment in dept. She sent us home with products and explained how to continue our treatment thoroughly. Would recommend to anyone I know going through This experience.

Sherry at Magic Hands was such a godsend when my family came down with lice this past week. In my…read moredesperation, I initially booked with a large national lice removal company but canceled when bad reviews made me hesitant. I was so relieved to find a small local salon that could help us instead. As soon as we got there, Sherry made us feel at ease. She checked my husband for lice and then got to work on me and my two kids. Throughout, she was so very thorough, engaging, and informative. I appreciate the way she taught me how to treat and prevent lice at home. With all the confusing and conflicting information online, it was wonderful to learn from a real live expert. Sherry's methods were effective and it felt SO amazing to walk out of the salon lice-free with a clear protocol for staying that way. She took a chaotic situation and brought calm. The environment of the salon is also very clean, orderly, and kid-friendly. My son enjoyed sitting on the chair that looks like a car, and the kids played happily with toys while other family members were worked on. The salon's pricing was very fair given the labor involved. I am so grateful for Sherry and for Magic Hands and will enthusiastically recommend this company to all my mom friends who may need lice removal help in the future.

Our experience was great as nervous and uncomfortable situation was Lupe was so professional and…read morereassured us that everything would be ok. I highly recommend this business.

We went two weeks ago - after we learned my daughter's friend had lice. Turns out my daughter did…read moretoo. I also was checked and told I was free and clear. We've done all the right things, shampooing with the $20 per bottle products we bought, washed sheets, bagged toys, etc. But it turns out I WAS infected, even though I was told I wasn't. Now we have to go through this again. I will be finding another lice removal salon, though.

Shelly is amazing! I couldn't let another week go by without letting it known how great her service…read morewas. It was unfortunate that my mom in-law return from being out of country for several years with memory loss and full of "adult" head lice Being that she has dementia the at home service was a HUGE plus! Called at 10ish and she arrived before 1! She was very professional with the whole situation and explained what to expect and reassured me that she would be 100% clean after treatment. She took her time, had a beautiful peaceful spirit and words of mom in law... softest hands! I must point out that people with dementia are very sensitive in picking up our vibes and let me just say she sat through almost 2.5 hours of treatment and was falling asleep! We are so blessed to have found her. Instead of what I thought would have been a stressful situation for my in law she felt good after and it was all due to Shelly's work! We got her service on January 10th and today mom In law is great! I keep checking her and all clean! OH and I almost forgot... she also cut her hair and did a great cut! (only dislike was that nothing was placed on carpet for haircut. I can't ignore the fact she had been working on her for almost 2 hrs and I'm sure was minding her time and moms state of mind so she quickly started haircut after treatment. THAT was least of my worries at that moment! I was just HAPPY she got those scary bugs out!) Shelly, Thank you so much!!! I appreciate all your help and the little extra help you offered to give me peace of mind! I know and believe your business will thrive and you'll be continually blessed with customers! Heartfelt Gratitude!!! (Pic attached is an after picture)

I've been on a search trying to find the right person to treat my daughters lice. I wanted what was…read morebest for daughter and her special needs. I wanted someone who I can basically trust. So when I found Trish on Yelp, I had decided to give her a call. I've explained to her about how my daughter had got the lice and also on how old my daughter is and the condition she's in. Trish did not hesitate to help us. She was such a Genuine person from the start. Trish is such an amazing person who loves what she do and is great at her job. She def helped out my daughter, and got my bf & I checked out as well. Also, gave us some tips about lice and eggs and how to treat it. We were satisfied with her services. Do not hesitate to call her, if you need to get lice treatment, talk about lice or questions etc. she's the right person and is amazing!

Stay away. Period. I…read morerarely write reviews, but feel done wrong and need to share with the community. Both our young daughters and my wife had lice. They opened by saying "how long do you want us to work on them?" My wife--having no idea, said "until they're gone." That was 3 hours at $100/hr. for the first and after treatments for the other two and products they demand you buy, we were in for about $1400. New to lice and new to the area, we had no frame of reference and assumed that this was the reality. My wife signed their standard form and brought them back for their follow-up. All three were declared lice-free. Three weeks later, the bugs are back on all three, so we called them back. Their policy to guarantee their work is two weeks. They offered us a 20% discount as a return customer, taking no responsibility for obvious errors on their part. To their credit, they have a policy and followed it. But we obviously couldn't do business with someone who applies no good faith to their policy. What we've learned is that Hair Fairies encourages their employees to maximize hours and their policies give no incentive for their employees to be thorough, as within two weeks there is virtually no way for a customer to know that they've missed eggs and bugs. So Hair Fairies gets more billable hours and the customer is further left to suffer. A neighbor introduced us to Buggies and we went there instead. They were not only obliging but affordable. For treatment of all three, our cost was $150. We don't know if it worked yet, but they can go 9 more times before we reach the cost of Hair Fairies.

Update: Mayra, the manager at the Pasadena location, contacted us and had us come in for a…read morescreening. We all checked out ok, but I'm still thinking there is a critter somewhere if there were eggs, so the hunt continues. But, I appreciate that they took the time to reach out and follow up with us. They also told me to email them with a picture if I find anything else, which I think would be very helpful. Original review: I'm disappointed with my experience with hair fairies. We did everything we were told to do - washing and changing sheets, using the shampoo, follow up visits, and everyone in our house was screened. $900 later we are told that my two daughters are lice free. We went back a week later to check again and they were still lice free. I used the oils before I sent them to school. Today is day 17 and my daughter complained about an itchy scalp. Sure enough, I combed out 9 nits! Three days after the guarantee and I'm back in the same boat. Oh! And they told me they would provide me with an itemized receipt for insurance and that never happened either. I hope there are better places that will help us really get rid of this problem.