Your response alone proves the point of the horrible customer service, the inability to put your customers first and considering you actually never had a part in it nor were there for any of the meetings so I find your skewed view of how everything really happened to be almost comical. 1.) We were open about our budget from the get go but Savon advised that they were going to provide us with a full design workup even though it would be outside of our budget so that way we could pick and choose which items to remove 2.) Our household budget apparently is a tool for you to try and take a jab back at us by putting it on a public forum (extremely unprofessional) and you even reduced it more than it was to try and prove a point 3.)We never were given the chance to review line item by line item, the 3D design was on your designer's laptop that we were able to view from across the table so let's get real about the access to the full itemization of everything because we were NEVER provided it and we were actually told that you do not provide one 4.) The cost was brought down to 25k to keep cost within reason and it also proves your prior statement to be a lie as our budget obviously was not 15k. 5.) Prices did increase due to the Paver error but we argued the fact that you guys made that error and quoted the wrong amount so it would not be a cost to us as the client but had we not stood our ground, we would've been billed for the cost change 6.) when the 3d design was done, and also when we opted to add the drain lines, the sidewalk was already built, even sent pictures the same day of the 3D design to the designers after we left our initial meeting because they messed up on the sidewalk and didn't have it coming up at an angle impacting the layout of the front stairs so to purchase a 2k drain with a curb core out to only be told after the fact that the drain would have to be a pop up drain is utterly ridiculous 7.) "over the course of the relationship you worked with us and our tight budget" again this statement alone proves what an ass you are, and second if that tight budget was true then how did we start with a 25k project and half way through it if we allowed Savon to finish the work our total cost was at 31k because we added additional features?
6 week update:
Gas line at meter is rusting. I called LA City, LA County, and Santa Clarita City and to my surprise NO PERMIT HAS BEEN FILED! Talk to Savon and Kristina says they didn't schedule a final because Savon wasn't allowed on property. Hmm... inspectors don't work for Savon and charge was already paid for... So we have a gas line that does not have a permit (only a 180 day temporary), and there was no concern on the part of Savon to provide! Also the temp permit was done BEFORE they had to come back and re-center and flip (yes it was put on upside down). We have been advised by LA County to not use until inspection to test under pressure. The most appalling thing isn't the obvious, the "veteran" owner is completely MIA, and has shown zero regard to reach out and/or correct. THE LACK OF CONCERN FOR SOMETHING SO MAJOR US CHILLING! Savon has put my family in jeopardy and zero communication. I intend to file complaint with county, seek a lawyer to review options, and tell everyone I know every way I know how how horrible this company is. Shame on yelp for removing things from this that could cause potential danger to others, danger to us, our neighbors, and our home. read more