I used to like this store. I'm disabled with many health issues. I've been shopping here for YEARS. I had an issue with a customer. Red headed guy named Mark Massaro of Billerica. You'll see him there if you visit. Real pompous who cuts in front of old ladies and gets all in your personal space but will tell like a 5 year old if you say something. We spent hundreds weekly here. Got banned for saying something to Mark for bullying my Fiancee and running into my heels with his carriage after surgery. Not the first time. Mark also has a connect in the back. Short brown haired lady who saves and hides things for Mark and will give things to him from the back on the low. Mentioned it to the useless Manager Ralph numerous times with no fix of the problem. I think Mark and Ralph are involved behind Mark's partners back. People heavily drinking in the back etc
This place, under Ralph, turned to crap. This place needs a serious overhaul and trying to even walk through the place, especially toys is like trying to go through an obstacle course. Lawsuit waiting to happen.
Manager Ralph screams and demeans his employees and things really went down hill since he started here. The prices are INSANE. Mike, the miserable fk in the back claims he goes by ebay prices but you can be assured you'll find dollar store items from next door for like 5 bucks. Also saw him on numerous occasions operating a forklift while vaping THC in front of customers. Fake Items like Labubus, sneakers, and bags in the glass case overpriced while bootleg
I have proof. No wonder the employee turn over rate is absolutely ridiculous. Do not get a job here, they treat their employees like absolute crap. I'm almost 50 and have never seen such an overpriced circus in my life. And Ralph is the leader. Yep, That's literally the best they could do for a store manager. Sad. There's a busy body named Karen who shops there religiously. DO NOT tell this woman your business, she is the town crier and will tell your most secretive things to literally everyone. Ask about her, everyone will tell you the same.
You don't have to take my word for it, look at the most recent reviews. I didn't do that. Ralph, Haley, And Mike did it.
Stay Far Far away, there's other Savers where there is real management with no intimate relations with customers and more professional.
DO NOT TAKE MY WORD FOR IT. READ THE OTHER REVIEWS. THE MANAGEMENT, ESPECIALLY RALPH, DO NOT KNOW THEIR ASS FROM THEIR ELBOW AND TREATS HIS STAFF LIKE ACTUAL PCS OF CRAP. BEWARE. read more