This business, in my opinion, does not deserve even 1 star. This Savers store recently opened. At first I was thrilled because I had been a long time customer since 2015 when they were located on Moorpark in San Jose and a few times visited the Almaden Store, but was happy that this new store would be very convenient. Well, I have to share that my happiness was very short lived. I visited this store on two occasions within 5 days of each other, spending over $300. My second visit was on Senior discount day, 30% off. The store was very crowded and extremely warm. I made my selections of items to purchase in a somewhat hurried fashion without thoroughly looking them over as I normally would, thinking that I would take more thorough looks when I was home in a more comfortable environment and if I found any flaws, etc., I would return the items for a refund. I really just needed to get out of the store and get some fresh air. Finally, with an overloaded shopping cart, although most of the items I selected were very pricey, I decided to purchase them because they were 30% off and again, I would return the items that I did not really want to keep or because they were overpriced or flawed. I proceeded to checkout and when all was said and done my total purchase was more than $200. I honestly did not want to spend that much but I desperately needed to get out of the store; I had been in there for more than 2 hours and was sweating profusely. Jumping ahead, got home went through my purchases items, noticed flaws, chips, non-working, etc., and I separated the items that I wanted to return. Much to my surprise, upon looking at my receipt to check off those items, is when I discovered that the store policy states that the only items you can return is shoes/clothes, all other items, sales are final! I then wrote an email requesting a one-time waiver to the policy based on the fact that I was not previously knowledgeable of the policy and because several of the items I had purchased has flaws, etc. It took nearly a whole week to get a response and the response denied my request and basically showed no consideration for my circumstances, leaving me with a bunch of overpriced junk! This is not the type of business that I want to give my money to and get nothing in return. There is no such thing as a one-size-fits-all in a thrift store that receives their entire inventory free. This store is way overpriced the non return policy is a way for them to take full advantage of their customers and I believe that their policy is very selfish and was established with the intent of no returns/refunds because they know that what they sell is apt to have flaws, broken or unusable. They state that they are in business of keeping materials out of the landfills but when they sell junk and disallow items to be returned then they are in essence taking their customer's money without any consideration for their customers being without the items that they paid for and causing the customers to send their junk to the landfill. For these reasons, I will not ever shop in this store again. I believe that for a business to not care whether or not they lose a customer, to lose one customer in a retail business is one customer too many! Keep in mind that every single customer has friends and family so it is never just one customer it results in several! I hope that this store loses every customer that gets screwed as a result of their selfish, greedy policies and ultimately causes them to have to close their doors; they have to return to where they came from! My neighbors nor I need a business to move into our community to take advantage of our patronage rather than have our best interest at heart! Don't allow yourselves to become their ignorant patrons that doesn't mind throwing your money away especially to a greedy, money-hungry business that could care less about how they treat you and does not jump thru hoops to ensure customer satisfaction; making you their #1 priority! read more