Based on conversation with Rebecca, my daughter and I came back from shoes. Jessica helped us and…read morewas knowledgeable -- directing my daughter to shoe options that were not just acceptable (tough with the teenagers!) but also sufficiently supportive and she'll be walking a lot. Was great to get her help, and we walked out with a pair ordered that my daughter's excited about. Thanks Jessica (and Rebecca!)

Took my elderly dad here for new shoes. Despite being busy, they were very helpful getting a lot…read moreof shoes for my dad to try on. I wish I got the sales persons name because she was so patient and kind to my dad. I'm impressed and grateful for the service

Liz was awesome! Super helpful and patient. I came in with recommendations from my podiatrist, and…read morehonestly, I hate buying new shoes. They're expensive, and when you need them for comfort and support, you really don't want to get it wrong. I spent over an hour here and never felt rushed once. Liz took the time to answer questions, help me try different options, and even helped me order a different color. The store started getting really busy, and there were a few customers complaining, but she handled everything like a total pro while still making sure I felt taken care of. Great customer service is hard to find these days, and she absolutely delivered!

Because we have some minor foot problems (primarily plantar fasciitis), we like coming to Footwear…read moreetc. because they have the right kind of shoes and other accessories to help these conditions, and knowledgeable staff who can assist us with our choices. The shoe selection is carefully curated - and by that I mean that you'll only find higher-quality footwear, but also that your selections are going to be limited. For the men's shoes, there very limited choices for dress shoes, needed for my work, and I'm on my feel for a lot of the day. In fact, on a recent trip there really only was one pair of Eccos that would have worked. There are more casual, non-athletic men's shoes, and a larger selection of sneakers like Hoka. They have an okay rewards program - you get a point for every buck you spend, and when you accumulate 300 points then you get $20 off your next purchase. Essentially it's about a 6.7% rebate, and it hooks you back in to spend even more money! Be aware of the expiration dates of the rewards, however. Look out for brochures or emails with a 15% coupon as well.

We had a great experience with extremely helpful staff who helped us revamp an old board that had…read morenostalgic value. He went far and above what we expected to accommodate my son who is learning. The price was VERY reasonable. We also loved the layout of the store, fun to look around and also watch the lessons visible in the back. Highly recommend.

Finally found a shop that carries S1 helmets and Loaded longboards, yes to the good stuff!…read more Excited to sign up for lessons with my child, such a cool skate shop - didn't check out their shoes but glad I got a better insert cushion inside my helmet to get that snug and secure feeling. Can't wait to bring my kid here, maybe I'll get a regular deck if I learn to drop in, eventually! Now to find g-form padding..

I went to road runner for the first time to buy shoes for cross country and Suzette, the manager,…read morewas very accommodating despite the fact that it was very busy and made time for me. The service was great and the custom insoles and shoe recommendations fit me very well. It was a great experience!

=== Most comfortable pair of running shoes I've encountered thanks to Chris ===…read more For context, I got more seriously into running 4-5 years ago. Since my first pair of shoes, I've started learning a little about what seems to work well and what doesn't. But there's still so much to learn and SO many shoes out there. I've been to a number of sports stores (Sports Basement, Fleet Feet, Footwear Etc.) so was looking forward to trying out Roadrunner. +++ Chris was incredible. Greeted me immediately but made sure that the customer he was working with was taken care of. Asked if I had been there before (no, I hadn't), offered feet analysis (yes, please) and while we were doing that, asked great questions about context -- activity level, any injuries I had experienced, shoes I had run in before and my experience in them. He made some measured suggestions about what might fit my feet and running style, did the measurements, and then modified his recommendations. He brought out his recommendations, even offering a sequence in which to try them. Then he _gave me space_ to take time with the shoes. He let me know that he was available any time I might need him, and would very periodically check in, but was great about giving me time with the shoes. After the first round of feedback on the shoes, he went and got one or two more, after which I made my decision. +++ I ended up with shoes I LOVED. After trying out 6-10 different shoes recommended by experience salespeople, none of them felt great. They were all decent and I was getting used to the idea that that's just how it was going to be. I had tried Brooks, Hokas, On's, Altra's. Based on my experience with my previous shoes, he brought out Brooks but also brought out a Hoka and an Asics. I LOVED the Asics (Gel Cumulus). Felt like putting on a glove but with space, felt secure on the run, just the right amount of padding. I didn't know running shoes could feel like this. Did Chris just get lucky recommending these? Maybe, but he's the only salesperson that suggested these. Note: even AI hadn't come up with this which goes to show that sometimes People 1 AI 0. * Yes, he offered custom insoles that other reviews have talked about. But he wasn't pushy about them at all, and in fact, recommended that we start with the shoes and see how those were before diving further into the customs. + He talked about their VIP program. But it wasn't high-pressured, and in my case, it made sense. $20 for the first year of the program with an immediate 10% off your purchase that day (which was already $15). 10% off purchases in the next year. Plus, he made some mention of $20 in store credit in the first year. It's $20 -- I pay almost that much for a burrito (well, burrito supreme and maybe a drink). + Don't let their narrow storefront fool you -- the store sincerely feels big inside. Can't compare really to Sports Basement since that's just a section and SB is devoted to lots of different activities. Sunnyvale RR feels larger than Menlo Park's Fleet Feet. Don't know how Sunnyvale's RR compared to Campbell's RR (would be curious to hear from those that have been to both.) What's particular nice is you actually DO have room to run in there. + They make you wear their socks for both measurement and trying on shoes. That's actually pretty awesome because it means they're taking care of their shoes. I thought this was clever. They're nice socks so they do simulate what an actual run would be like. - They don't let you take the shoes outside, or least don't seem to. He offered me a run inside the store or on one of several nice treadmills (I've never found treadmill running to approximate road running so I stuck to the store running.) -- He seemed to indicate that WITHOUT the VIP membership, you can't return the shoes after you've worn them. This is very different from Fleet Feet, Nike, and other stores I've been to where they will take shoes back as long as they're in decent condition. * You don't need to check in or put your name on a list when you get there. I don't think that's positive or negative -- this is just about what to expect when you get there. (When you get to Fleet Feet, you put your name on a list so they know whom to help next. Just different ways of doing things.) Super super impressed with Chris. I hear about people falling in love with their shoes -- grateful that this might happen with my next pair due to him.

Excellent experience at Fleet Feet in Menlo Park while searching for better running shoes for my…read morehalf marathon training! The staff is friendly and incredibly knowledgeable. I went on a Friday morning and didn't have a long wait for a fitting, and I was helped right away by Jim. He started by scanning my feet to get a better understanding of what I needed, then had me try on two different shoe options and clearly explained the reasoning behind each choice. I also appreciated being able to test them out by running outside the store. It made a big difference in finding the right fit. On top of that, Jim shared helpful tips to reduce the foot pain I've been experiencing during longer runs. Both pairs felt so great that I ended up buying them on the spot. Overall, a thoughtful, personalized experience! I'd highly recommend this location to anyone looking for the right running shoes.

Gosh, I forget the name of the man who helped us, but he was amazing. I highly recommend Fleet Feet…read moreMenlo Park for their incredible service and attention to detail! I found out that I am a size 8, who knew. I tried on about 10 pairs of shoes before finding the right one, and I really want to thank you all for your amazing patience. Honestly, I could have walked out with nothing, but instead I found the perfect fitting shoe that I now wear regularly. I feel like I am walking on a cloud, and it is all thanks to you. They also price match, so I got these Mizunos for a great deal. My partner picked up his New Balances too, and he found the ones he wanted on his second try. The service was patient and knowledgeable. They truly want you to walk away comfortable and happy and never make you feel pressured!

Like other reviews that I have written, it is always a hit and miss when you go to any clothing…read moreoutlet store in which Nordstom fits into this category. As any shopper would know, it alls depends when you go and if the store has new merchasdise that has come in. This Rack overall for our latest experience was a solid four as my wife found a party dress for an upcoming wedding and interactions that I had with a female re-stocker was solid as I asked where I could find a particular clothing brand and she actually pointed out the area explaining it would be intermingled with final clearance merchandise.

Check your credit card statement. They had a "problem" with the register (or did they) and claimed…read moremy first charge didn't go through so they passed me off to another employee, who confirmed that the first charge did not go through. Of course, I checked my credit card statement and not really surprised to see that I was double charged. 10 stars for my credit card service rep who disputed it for me right away. The experience had a "sketchy" feel to it. If you are going to shop here, might be good to pay cash. Nordstrom Rack corporate accounting/fraud department may want to have a closer look at this store.

Been shopping this location for almost 20 years! Quality of the products goes up and down. Back in…read morethe day, like 10 years ago, they actually used to have a lot more designer shoe options. Like I'm talking really expensive designer at a fraction of the cost. I haven't seen designer shoes at this location for years now. It's unfortunate because that was one of my favorite aspects of shopping here. Now the only "designer" items, if you can call it that, they carry, are Kate Spade and Dooney and Bourke bags (which are hilariously kept locked in a glass case). I've seen the random higher end like Tiffany's keychain and Valentino sunglasses. But you're hard pressed to find any high-end designer items at this location. They do have a fabulous home section, though. Pillows and towels and decorative knickknacks at this location. And they actually do carry some great decorative furniture pieces too. I get some great deals on clothing for my six-year-old daughter. If she needs new clothes, this is my first stop before Target. I would say for the most part, the store is kept as organized as it can be considering how much product they have to put out in the space they have. The fitting rooms could be cleaner. There's always balls of dust on the floors in the fitting rooms. They could stand to run a vacuum through there every morning. I have always found the staff to be pleasant. The only annoying thing is when you are checking out they consistently ask if you want to get the Marshalls/TJ Maxx credit card. And they think they are enticing you with 10% off your purchase if you join. But if you actually do your homework, you'll see that the interest on their company's credit card is outrageous - making that 10% off irrelevant. Don't fall for it unless you plan on paying off your purchase immediately. Otherwise getting their credit card is kind of a trap.

I had fun shopping in here today. I think, out of all the HomeGoods and Marshalls locations, in the…read moreSouth Bay, this particular location is the best one. They have a huge parking lot out front that is shared with other businesses in that strip mall. They also offer several handicap parking spots. Right when you walk in they had a clearance section where I found a Velvet Caviar phone accessories set for $16. That's quite a deal. Normally they are $99. I found a couple of cute St. Patrick's Day decorated plush cats. I got one for myself and one for my BFF. There selection of St. Patrick's Day, Valentine's Day and Easter decor and gifts is exceptional. They had a lovely selection of wrapping paper. I found a roll that had strawberries all over it. I had to get one of those. The checkout line was not bad. They had plenty of employees at the checkout which made the line move fast. Everything in the store is displayed so nice and is very organized. I definitely recommend shopping here.

I'm new to shopping in the adorable downtown Los Altos so I'm new to Olivia. if I were a rich girl…read moremy closet and drawers would be full of her great Italian clothes. But since I'm not, but I do have good credit I'll slowly but surely be adding her tastefully curated pieces. And I like her, Olivia. She's so very Italian and I mean that in the best way. She's fun and funny, very outgoing, and when I'm in her shop I'm almost transported out of the U S and into Italia. Molto Bene !

I just had another great shopping experience at Olivia's Boutique. I selected a few pieces to go…read morewith a couple of other outfits that I had purchased from Olivia earlier in the month. It's always an enjoyable experience and I never feel pressured to buy, yet ALWAYS seem to find something unique that fits fabulously! We had a few laughs, and I came away with a few more high-end pieces from Italian designers. On a side note, now that Olivia knows my sizes and likes, she can select pieces specifically for me when she travels to Italy for her buying trips. Perfetto!

Excellent service, very satisfied with repair. Also, great place for hats, shoe purchase, and…read moresmall gifts.

I'm now the 3rd generation that makes this family business the only spot for shoe repair!! I came…read morein earlier this year to fix the bottoms of some vintage Ferragamo's and was very satisfied with the job and how they fixed up the velvet exterior as well - plus, I forgot to mention when I dropped them off that I wouldn't be able to pick them up and they shipped it too me no problem (obviously I paid a fee for it but duh). I have so many of my grandma's vintage shoes to bring in and know that I can trust them to do a great job on every single pair. Is it expensive? Yes, a bit. But are you paying for skill? Absolutely. They're craftsmen/women and deserve it! Thank you and great job!

This is an interesting store located on Castro street , Mountain View…read more It is called " Therapy Stores " because it carries so many cute items that would made you smile I love the painted shells , mini ceramic vases and trays . Some handmade dolls and animals: men and women mini felt dolls , stuffed animals that are so cute ! There are earrings , hair clips , leather handbags , wallets , pens , umbrellas with colorful duck heads , etc You would definitely find one that will make you smile !

IMHO Just go in…read morealready! This is a great store to browse through after you've had a great meal on Castro St. There are so many fun, hilarious, whimsical and cute items to look at, from tea towels, coffee mugs, coffee table books, clothing, plush Jelly cat animals, jewelry, etc., etc. I didn't buy anything this trip, but it was sure fun looking around!