I came here looking for an excellent pair of walking shoes. I was greeted promptly and had a quick…read morelook around. I wanted to check my arches etc. and stood on a really cool machine. We found a proper insert and then went to work finding the right shoe. After several misses we landed on a pair of Hoka that fit my thinner feet just right. We added the insert and it was instant love. The lovely lady that helped me even brought them in my favorite purple color. I bought them and the inserts and am very pleased. Store was a tad busy but everyone was being helped promptly. I will definitely be back.

I need to update my review to Outstanding customer service…read morewhich you don't see often in today's world. I spoke to both the owners regarding my concerns as a long time customer and for sure will continue purchasing at one of their locations.

Liz was awesome! Super helpful and patient. I came in with recommendations from my podiatrist, and…read morehonestly, I hate buying new shoes. They're expensive, and when you need them for comfort and support, you really don't want to get it wrong. I spent over an hour here and never felt rushed once. Liz took the time to answer questions, help me try different options, and even helped me order a different color. The store started getting really busy, and there were a few customers complaining, but she handled everything like a total pro while still making sure I felt taken care of. Great customer service is hard to find these days, and she absolutely delivered!

I highly recommend the Footwear etc. store in Los Altos! Roman and Ariana helped both my friend…read moreand I to find shoes that fit our troubled feet. They were both so knowledgeable, patient and kind. It was a pleasure to shop there! It's the place to go for hard-to-fit feet!

Finally found a shop that carries S1 helmets and Loaded longboards, yes to the good stuff!…read more Excited to sign up for lessons with my child, such a cool skate shop - didn't check out their shoes but glad I got a better insert cushion inside my helmet to get that snug and secure feeling. Can't wait to bring my kid here, maybe I'll get a regular deck if I learn to drop in, eventually! Now to find g-form padding..

Just got back to longboarding after many years. Needed a new deck, so figured I'll give local shop…read morea try. Taylor was very friendly, patient and helpful. Will return soon to get another board!

I've bought a few Brooks shoes from a different location before. This is my time at this location…read more Came in looking for court shoes, Kevin was very knowledgeable, patient, extremely helpful. With all the credits & discounts, I couldn't pass the deal. Thank you so much, Kevin!

I have to be honest. I've never really gotten proper help in a shoe store until I walked into Road…read moreRunner Sports. Conner and Christopher completely changed my expectations of what that experience can be. As a business owner, I recognize and appreciate excellent customer service, and these two went above and beyond. They were patient, knowledgeable, and never once made me feel rushed. I got my feet scanned to find the best fit, and when I had my pick of brand, Conner recommended a different one. I trusted him, and wow, am I glad I did. The comfort and support are like nothing I've felt before, which is everything when you're standing 10 to 12 hours a day. This is the kind of store where people actually listen and care about finding you the right shoe, not just making a sale. I will absolutely be returning, and I'm already spreading the word to friends and colleagues. Conner and Christopher, you guys are the real deal. Thank you!

Excellent experience at Fleet Feet in Menlo Park while searching for better running shoes for my…read morehalf marathon training! The staff is friendly and incredibly knowledgeable. I went on a Friday morning and didn't have a long wait for a fitting, and I was helped right away by Jim. He started by scanning my feet to get a better understanding of what I needed, then had me try on two different shoe options and clearly explained the reasoning behind each choice. I also appreciated being able to test them out by running outside the store. It made a big difference in finding the right fit. On top of that, Jim shared helpful tips to reduce the foot pain I've been experiencing during longer runs. Both pairs felt so great that I ended up buying them on the spot. Overall, a thoughtful, personalized experience! I'd highly recommend this location to anyone looking for the right running shoes.

I've been a loyal customer for years, but the service has really declined. The younger staff don't…read moreseem trained or interested, and it's become hit‑or‑miss whether you get someone who knows what they're doing. I need at least knowledge or customer care -- ideally both -- and lately I'm getting neither. I'm done for now.

I was a little disappointed with the presentation of this location. Despite there being a lot of…read moreclothes that had fallen off of the hangers and on the floor, I still managed to find a few pieces. My husband liked the selection in the men's department too. Sadly, the woman's shoe department wasn't as vast as the West Gate mall location. The service was good.

Every time I visit this location of the Rack, I seem to find lots of good options for my style,…read moresize and price point. The store is always well stocked and semi/organized.

Been shopping this location for almost 20 years! Quality of the products goes up and down. Back in…read morethe day, like 10 years ago, they actually used to have a lot more designer shoe options. Like I'm talking really expensive designer at a fraction of the cost. I haven't seen designer shoes at this location for years now. It's unfortunate because that was one of my favorite aspects of shopping here. Now the only "designer" items, if you can call it that, they carry, are Kate Spade and Dooney and Bourke bags (which are hilariously kept locked in a glass case). I've seen the random higher end like Tiffany's keychain and Valentino sunglasses. But you're hard pressed to find any high-end designer items at this location. They do have a fabulous home section, though. Pillows and towels and decorative knickknacks at this location. And they actually do carry some great decorative furniture pieces too. I get some great deals on clothing for my six-year-old daughter. If she needs new clothes, this is my first stop before Target. I would say for the most part, the store is kept as organized as it can be considering how much product they have to put out in the space they have. The fitting rooms could be cleaner. There's always balls of dust on the floors in the fitting rooms. They could stand to run a vacuum through there every morning. I have always found the staff to be pleasant. The only annoying thing is when you are checking out they consistently ask if you want to get the Marshalls/TJ Maxx credit card. And they think they are enticing you with 10% off your purchase if you join. But if you actually do your homework, you'll see that the interest on their company's credit card is outrageous - making that 10% off irrelevant. Don't fall for it unless you plan on paying off your purchase immediately. Otherwise getting their credit card is kind of a trap.

I had fun shopping in here today. I think, out of all the HomeGoods and Marshalls locations, in the…read moreSouth Bay, this particular location is the best one. They have a huge parking lot out front that is shared with other businesses in that strip mall. They also offer several handicap parking spots. Right when you walk in they had a clearance section where I found a Velvet Caviar phone accessories set for $16. That's quite a deal. Normally they are $99. I found a couple of cute St. Patrick's Day decorated plush cats. I got one for myself and one for my BFF. There selection of St. Patrick's Day, Valentine's Day and Easter decor and gifts is exceptional. They had a lovely selection of wrapping paper. I found a roll that had strawberries all over it. I had to get one of those. The checkout line was not bad. They had plenty of employees at the checkout which made the line move fast. Everything in the store is displayed so nice and is very organized. I definitely recommend shopping here.

I'm new to shopping in the adorable downtown Los Altos so I'm new to Olivia. if I were a rich girl…read moremy closet and drawers would be full of her great Italian clothes. But since I'm not, but I do have good credit I'll slowly but surely be adding her tastefully curated pieces. And I like her, Olivia. She's so very Italian and I mean that in the best way. She's fun and funny, very outgoing, and when I'm in her shop I'm almost transported out of the U S and into Italia. Molto Bene !

I just had another great shopping experience at Olivia's Boutique. I selected a few pieces to go…read morewith a couple of other outfits that I had purchased from Olivia earlier in the month. It's always an enjoyable experience and I never feel pressured to buy, yet ALWAYS seem to find something unique that fits fabulously! We had a few laughs, and I came away with a few more high-end pieces from Italian designers. On a side note, now that Olivia knows my sizes and likes, she can select pieces specifically for me when she travels to Italy for her buying trips. Perfetto!

I'm now the 3rd generation that makes this family business the only spot for shoe repair!! I came…read morein earlier this year to fix the bottoms of some vintage Ferragamo's and was very satisfied with the job and how they fixed up the velvet exterior as well - plus, I forgot to mention when I dropped them off that I wouldn't be able to pick them up and they shipped it too me no problem (obviously I paid a fee for it but duh). I have so many of my grandma's vintage shoes to bring in and know that I can trust them to do a great job on every single pair. Is it expensive? Yes, a bit. But are you paying for skill? Absolutely. They're craftsmen/women and deserve it! Thank you and great job!

The guy that helped me out seemed very annoyed that I needed help. I felt like i was being rushed…read moreto tell them what I needed. Whatever product they used or method they used it changed the color of the leather. It made them way darker in certain part of the boot very inconsistent. You can see in the pictures the different shades in the leather. It gives the impression that only one part of the boot was cleaned. I wish they would have giving me a quick run down of what they were going to do to the boots. Not cool walking around with half tan half brown boots. They charged $35 for this color scheme. They messed up my Thorogood boots. Not a cheap boot. I don't recommend this place. There another Cobbler in town that did my other work boots for half the price and they didn't change the color on the leather. STAY AWAY.

This is an interesting store located on Castro street , Mountain View…read more It is called " Therapy Stores " because it carries so many cute items that would made you smile I love the painted shells , mini ceramic vases and trays . Some handmade dolls and animals: men and women mini felt dolls , stuffed animals that are so cute ! There are earrings , hair clips , leather handbags , wallets , pens , umbrellas with colorful duck heads , etc You would definitely find one that will make you smile !

This was a fun store to peruse through in downtown Mountain View. It's surprisingly a NorCal only…read morefranchise of small stores selling gifts, accessories, and other small knick knacks. It's probably the best bet to get a gift that is cute and unique but you want it to lean more towards being western and not too kawaii and anime. Think of gifting a punny keychain or cute Jellycat versus a Chiikawa plushie or anime acrylic if that makes sense. Meaning that it's probably easier and maybe more acceptable to get a slightly more normie a gift here than it is elsewhere. As you can see, I'm learning what it's like to touch grass and re-integrate into human society. There's a good number of plushies, Jellycat and unique ones like a pink fairy armadillo mole one, tote bags and socks, nice range of jewelry, lots of California themed goods if you're looking for souvenirs that aren't mega generic, and they have a lot of other items as well. As with the quality and high regard some of these items have (Jellycats are NOT cheap), it can be a bit pricier, so make sure that you shop around and check prices elsewhere and that you actually truly care about the person you're getting stuff for and it's not a forced obligation one (family member you're ugh with or coworker Secret Santa that you barely know). Maybe a couple cute things I had my eye on, but it wasn't really for me (speaks volumes about me), but I can see how a store like this works in a pinch if you're gift shopping.