Great communication, fast same‑day starter replacement, and truly excellent service. Automotive…read moreAuthority took great care of my truck and made the whole process easy.

AUTOMOTIVE AUTHORITY REVIEW This shop was personally…read morerecommended to me; I really wanted to like them. However, bottom line: the issue I took my car in for was NEVER FIXED - across several visits. Nick & Tim are very nice and seemingly easy to work with; however, if the issue is never fixed, and new issues keep showing up, what's the point? VISIT 1: On 01/26/2026, I took my 2014 Subaru Outback (200k mi) because the engine was shuddering upon braking, the car then stalling itself off while driving. They test drove it and did a diagnostic, telling me what I already knew: the catalytic converter (CAT) was due to be replaced. I was not ready to commit to that repair at the time; the current issue was something new that hadn't happened previously. They couldn't find anything else wrong. They insisted fixing the CAT would surely take care of this NEW PROBLEM and offered to use an aftermarket part to lower the price. The codes were reset and I left. Less than a week later, all lights on dash turned back on. VISIT 2: Forced to make a decision between the pricey CAT repair and having to start over elsewhere, I begrudgingly agreed to the CAT replacement BELIEVING that it would, indeed, fix the problem, as I'd been told. However, within 72 hrs of this 'repair', the engine shuddering (original complaint) happened again AND it turned all the engine lights associated with the catalytic converter back on. VERY CLEARLY, the problem I brought the car in for had NOT BEEN FIXED. VISIT 3: I was told to bring it back in on a Friday evening (01/30/2026), so they could drive it cold in am to better diagnose it. They FORGOT to test drive it cold. They ran the diagnostic but still didn't know what the problem was. They cleaned out the air manifold, a GUESS as to what may help, then reset the codes. 2 weeks later: HUGE engine shudder causing a stall in traffic; all warning lights back on. Also: violent shaking on the freeway; an entirely new problem. VISIT 4 (2/20/2026): After running another diagnostic, they told me they still had no idea what was causing the initial engine shuddering/stalling issue; they literally said "It ain't broke enough yet!" for them to fix it! They said the highway shaking was caused by 2 control arms needing to be replaced, a safety issue that should be fixed immediately but that I had not been alerted to at any previous visit. Every time I picked up my car, I was assured that it had been vigorously test-driven before it was approved to leave, yet new problems showed themselves each time I had it back. After having the control arms replaced, I was again assured that the car was ready to go, no visible/diagnosable problems present, (save the ORIGINAL COMPLAINT which was 'not broken enough to fix'). I had given them about $3000 of my money at this point; the ORIGINAL COMPLAINT yet to be fixed! Here, I vowed that I would go elsewhere should the original problem repeat itself again. Clearly, Automotive Authority had no intention of actually fixing the original complaint! Immediately upon leaving that time, I knew something was VERY WRONG with the brakes. I thought "No way would they let me leave the shop with brakes about to fail; I must be mistaken". I KNOW the brakes were not in that condition when I dropped the car off. There was a tactile and audible grinding of the brakes from the moment I left that shop after the 3rd unnecessary repair. On March 3, 2026, the brakes completely cut out WHILE I WAS DRIVING. I had to use the paddle shifters on my Subaru to get home safely. What had they done to my brakes?!? I dropped the car off with normal brakes, lots of wear left, and after picking it up from an unrelated repair, the brakes were worn to the point of failing. I have no answers. But, they certainly didn't test drive it before giving it back to me; there was no way they could have missed it! After $3000 already paid for unnecessary repairs, I was not going to pay AA to fix it again. I reached out one last time to tell AA the brakes had died while driving and to ask if they would take any parts back that they sold to me and I didn't need. I never heard from them again. I got ONLY $900 trade for that Subaru and had to buy a new car in the end. My advice: never trust these guys without a 2nd opinion...or, just don't bother at all.

Service engine soon light came on on my car and I was unable to drive it. I called out all points…read more They gave me a diagnostic price and asked me to tow the car to them. The next day they had my vehicle and they diagnosed it. The engine was blown or at least had a major defect and needed to be replaced. They didn't try to upsell me just to get money. I'm coming to these guys for five years and was recommended this company by my brother-in-law who's been coming to them for a minimum of 10 years. Respectful, trustful and honest in an industry that is not always that way. I've been a mechanic since the 80s and I would recommend this company to anybody.

Dealing with All Pointes Auto is always a great experience…read more They are highly competent and go out of their way to insure the customer is happy with their work.

Always seem to do excellent work in my 15 years of working with them at a reasonable price--…read moresometimes even lower than reasonable!

Called this place regarding my 2016 jeep patriot. It was overheating and barely driving. For what I…read moreneeded it was a tad pricey but my jeep is flowing through these streets baby. Better than ever. It's smooth as silk. My jeep wasn't driving due to the caliber system and also they repaired a coolant leak for me. Although this place had other cars to repair, they fit me in and I'm thankful for them. For honesty letting me know what was wrong and able to repair it. I would recommend this facility 50 times plus!!!!

I recently had my vehicle serviced here. While the repair itself was completed, I was very…read moredisappointed with the communication and customer service throughout the process. A straightforward question about arranging service turned into an unnecessarily confrontational and combative interaction on more than one occasion. I later contacted the owner to address my concerns. His response focused on the timing of the vehicle's arrival and the impact on the technicians, as well as the possibility that there had been a misunderstanding regarding the towing company's guidelines, which was not the case. My concerns about the way I was treated during the interaction were never addressed, nor was my subsequent follow-up acknowledged at all. Since that interaction, I have received two additional messages in less than 24 hours regarding pickup of my vehicle, both requesting a callback. This level of repeated contact was not part of my prior interactions with the shop and was completely unnecessary. One call providing the repair information, estimated cost, and pickup details should have been sufficient. Good automotive service isn't just about completing the repair. Customers should also be treated with courtesy and professionalism. Based on my experience, I would not recommend this business. If you value courtesy, professionalism, respect and restraint, then choose another shop.

Very professional. Had my suv back in 4 hours. Nice local repair shop my good neighbor Red referred…read moreme to.

To Skips auto repair: EXCELLENT! EXCELLENT! EXCELLENT!…read moreI couldn't be happier. The service, the communication, the excellent work That Santo and his crew performed is 1st Class. I'm a car guy from way back, but these modern day cars (GMC Terrain 2015) is too much for me to handle. It sounded like someone threwa thousand marbles into my engine. And trying to undo all the components to get to those thousand marbles is beyond me. Santo had no problemDiagnosing the problem and fixing everything with the car, including the timing belt, the phasors, and others parts that needed fixing. I would Highly recommend this auto repair place to anyone !! Thanks Santo !! Wally G.

His comments on people's posts are absolutely bs and i have proof. IF YOU CANT STAND BY YOUR WORK…read moreDONT BOTHER OFFERING IT. got my engine replaced here in 2019 came back this year with 70,000 on it asking for an inventory of what they had replaced and they told me they didn't have any records and they can't stand by their work because the "previous owner" SKIP didn't do things right. So I paid nearly $7000 to have half the components on my engine that they SWAPPED OVER from the last engine, go out. in the pictures your looking at my receipt for the engine shop, some of the half butt work they've done, breaking multiple clips and just zip tie them to the engine which ended up causing a misfire because the ignition coil was fkn zip tied down. AND a picture of my engine now that i have to replace HALF OF IT AT 70k MILES. ABSOLUTE BUMS

Had such a great experience at pointe auto tech. It was soo refreshing to talk to a guy who really…read moreseems to know & understand cars. He did a fantastic job with my jeep. We kept going back to the same shop and they kept telling me it was a bad sensor and would replace it. It was just that they had left it dirty!. He even helped me out with this rattle 2 other shops didnt even care to investigate. - it was a simple fix. The price was super fair as well. THANK YOU Mike!!!

I would give Mike a 5 star review and there's still time in the future with other projects. He did…read morea valve body replacement on my 2014 Subaru Outback. What was great was that he allowed me to buy the parts and he'd only charge for installation. I appreciated that very much. He told me the job would take 3--4 days. It ended up being about two weeks. He would be straight up when I would call or text. Hey, I'm having some programming issues, but I'm trying. Unfortunately, I had to get a rental car and all that. However, when I finally got the car back there was no jerking. No more hesitation. Mike figured it out. I had to let him cook. So, if you have the time and want it done right... go to Mike. Make sure he has a slot available too. He has earned my business.

Fantastic Service!…read more Mark Matthews, Master Mechanic helped me change a tire in the parking lot of a Royal Oak convenience store. I had a sidewall blowout and was able to park safely, and had one of the (ridiculously overtightened) lugs loose when he came upon me and offered to give me a hand. We traded off getting the lugs loose and he helped me get back on the road in less than 10 minutes. Let's be clear: I don't know Mark. I'm not a regular customer of his. I'm a total stranger that he ran into on the street and he was kind enough to help. Keep that in mind the next time you need a good mechanic. Highly recommended!

I've been going here on and off for 10+ years and my dad has been going here even longer. There…read morewere many times where it was just a simple fix. And a very recent time saved me money because another shop was dishonest to me. They are honest, quick and don't overcharge. So what isn't to like. Sorry it took so long to take time for a 5 star review but you deserve

Incredible service as a whole. Especially customer service. Got my car back quickly too. Shop has a…read morelot of love and history in it, family owned too cant beat that! Please use this shop!

I love Northern Auto. Knowledgeable and friendly. Scott immediately knew what the problem was and…read morefixed it. Highly recommend. It's the only place I'll go for service.