Went to pick up prescriptions for my 80 yr old Uncle after an Urgent Care visit. Stood in line. They were not ready. I was told to come back in 40 min. My Uncle was with me, who was not feeling well. Couldn't leave him in the hot car and he was not supposed to be alone for 24 hrs. Stood back in line after 50 min. Rudely told they were still not ready, although they said would be ready in 40 min. My Uncle received a text ready for P/U at about hour mark. Went back to pharmacy and was told I needed to stand in line AGAIN. This is my third time in line. My pharmacy - when you are waiting and RX's become ready - they call you to come up to pick-up and pay. No return to line. Ridiculous and seemed they felt joy in letting me know I'd need to stand in line again. This is not my first experience with them - picking up prescriptions for others and they are ALWAYS so rude - especially the female clerk - name starts with a "J". Another time, they told me to go shop. As I returned to the pharmacy right before 5pm, they were lowering the gate at the counter. No announcement over the loud speaker - nothing. She said it was against HIPPA. You can make an announcement that the "Pharmacy will be closing in 5 min - please make your way to the pharmacy if you have prescriptions to pick up" SOMETHING without a HIPPA issue. They would not allow me to get the prescriptions I was there for in the first place and had a flight to catch early the next a.m. so was unable to get my Uncle's prescriptions for him (he cannot see/does not drive). Best to have a seat and not leave and the watch them - because they announce NOTHING. Will be transferring his prescriptions to my pharmacy so I don't have to deal with RUDE, INCONSIDERATE people. I know what the job entails and that being more accommodating (especially after an Urgent Care or ER visit) is possible. read more

Sav On Pharmacy - Even the look on her face - zoom in - Drugstores Near Me - Rancho Mirage, California

Terrible customer service. Rude, indifferent, dismissive... Has not been the same since Scott left. I will be transferring to another pharmacy. read more

I have been ordering this product for years and years. No problem. About 10 years at this drugstore, switched to rite aid and had to go back to Savon. They can't seem to get the product, then tell me it's there, then charge me double, then when I go to pick it up, not there. There is one technician there who is rude, can't get a price for me, wait, wait, etc etc. Sierra is a good technician but of course not always available. I asked when the manager would be in and Senna, the pharmacist said in 2027. My husband, who was with me, couldn't believe it. I need my meds. read more

Posted the deservedly most glowing review two years ago by way of Scott as pharmacist. Sadly, Scott has relocated. Just had a nightmare experience with the male pharmacist. Have relocated to another Sav-on location, having received much needed optimal care from Chad. Withdrawing my previous review. read more

I have been using this location for a little over four years. We live right down the street and if I need some items, being inside an Albertson's is very convenient. The thing is, this pharmacy is absolute trash when Scott isn't there. His congeniality and his willingness to help you comes through in droves. When he is off, the service meter and the attitude behind the wall changes immensely. Jekyll & Hyde? When Scott is there, definitely a five, when he isn't the score could be anything else below four. read more

The staff at Sav on in Rancho Mirage Albertsons is absolutely awful. They don't care about customers, customers service or common decency. They're rude and uncaring. We had our son's medication transferred to this pharmacy because our previous pharmacy had closed. The meds are on back-order, and the pharmacist and the assistant were disinterested in helping with our son's medication plan. I do not recommend them and will be moving my prescriptions elsewhere. I'd do zero stars if possible. read more

They're the best, Scott the manager is great and staff are very professional . Wait time not long. Keep up the great work.

Without a doubt the worst pharmacy around. They are getting audited by the DEA. THE pharmacist told me this. Red flag to me. Going elsewhere! read more

There has been great improvement over the last few months with Scott, Kim and other staff at this location. They are always friendly, remember us as individual customers and give great personalized service even when very busy. Many thx as long term locals very much appreciate! read more

On Thursday March 28th at about 4 pm We called pharmacy and staff ASSURED us that a certain medication would be ready in about 20 minutes, so we showed up about around 6 pm, thinking the meds would be ready. Instead a very infuriated, combative and unprofessional asian woman claiming to be the pharmacist, decided to antagonize a patient in her 80s (who is suffering from Alzheimer's symptoms) demanding to know why the patient had lost her purse/medication. The pharmacist was unapologetic about the staff member who had assured us the meds would be ready and couldn't care less that we drove over there confiding in the staff giving us accurate information. The pharmacist was combative and furious at the patient for having lost her medications (she has been a patient there for years and had NEVER lost her meds prior to this incident) Its bad enough the elderly patient is experiencing a cognitive decline, she had to endure a pharmacist scolding her like a child, who had NO RIGHT to berate the patient and guilt trip her for having lost her meds. She made excuses on why she was refusing to disburse the meds, despite the doctors office having sent the electronic prescription hours prior to this. Pharmacist behavior was completely unacceptable, she was extremely hostile and had NO RIGHT to demean an old lady in her 80s suffering from cognitive impairments. Shame on you people for allowing a vicious pharmacist to treat people this way. read more

This pharmacy handles very old patients That they perform to the level they do is amazing.

Customer service here is second to none. From the first time I came here I realized this pharmacy goes above and beyond to make sure you are a satisfied customer. They are always friendly and helpful. They've gone out of their way several times to make sure that my prescriptions are perfect. It's having such a wonderful pharmacy in the valley. read more

Outstanding service from pharmacist Scott Homann who gave us our Covid Vaccinations and boosters. Very efficient and friendly.

Crap service. Waited for prescription to be filled and they didn't complete it. Received calls from their 800 number saying rx ready for pick up. I go to get it and they tell me they put it back and asked if I wanted to wait. What a complete waste of tIme. Worst service ever! read more

If I could give zero stars, I would. Called ahead from the doctors office to make sure the prescription was in. Then went in, was told pharmacist would be back from lunch 45 mins later which is 12:45, 12:55 no pharmacist, then was told it would be done at 1:00, came at 1:00, then told it would be done 1:15... now close to 1:30, they hand me a prescription not even mixed correctly. Besides the fact that this customer service is extremely poor. The prescription being given incomplete is a huge health violation. Keep in mind, had my sick 6 year old waiting too. Pharmacist and pharmacist assistant couldn't care less. Beatriz (cashier) was great behind the register, tried to remedy the situation and even apologize on behalf of the pharmacists. read more

You need to update your hours on your phone recording. walked a mile and a half and pharmacy closed at 5:00 not 6:00.

This pharmacy is just bad... the staff is walking around like zombies and do not seem to be happy working there. Maybe the mgt is bad? the line is always long. I don't want to wait for an hour for my meds when I already feel sick. they don't seem to have regular pharmacist so I constantly have to repeat my stories to different people. I have switched my prescriptions to DesertRx Pharmacy. It's just right across the street to them. DesertRx Pharmacy has a great technician, she helps me call my insurance company to find out which meds are covered so i don't have to pay money out of pocket. The pharmacist there is also very knowledgeable about medications . Their prices are much better compared to Sav-On pharmacy. For example: Nexium OTC: Sav-On $29.99 for 28 tablets, DesertRx: $24.60... You can do the math and see how much $$ you can save at the other pharmacy read more

Very professional, friendly pharmacy. The staff are always pleasant and there is rarely ever a line. All questions and concerns are answered medically and I feel very confident having them take care of all my pharmaceutical needs. As a health care professional myself I feel confident using them as my pharmacy. read more

On 3/29/18 I went into the savon in Albertsons in Rancho Mirage to get a prescription filled. I won't mention the lousy service...I can deal with that, but the pharmacist being rude to me is unacceptable. That is no way to run a business and keep customers happy. I won't be back. Rude pharmacist + negative atmosphere = 1 less customer. read more

Worst pharmacy I've used in 70 years. Had to wait 45 minutes in line while the pharmacist was late coming back from lunch. This has happened before. It's unbelievable that they don't have a pharmacist on staff at all times. Plus there is always dificulty finding a parking space. Bad news all the time. read more