As a new patient, I was disappointed with my experience. I called on Monday to ask if my dental insurance was in network. The receptionist took my information, told me she would call me back, and I was under the impression that my appointment was scheduled for Saturday at 9:30 a.m. However, I became concerned when I never received a callback confirming whether my insurance was in network.
When I called on Thursday, the office manager, Manuela, explained that they only verify whether insurance is in network as a courtesy, not as part of their normal process. After I asked, she checked and confirmed within a few minutes that my insurance was not in network.
I appreciate that Manuela ultimately checked, but the lack of follow-up and communication left a poor first impression. I think this practice could improve by following through on promised callbacks, setting clear expectations about their insurance verification process, and communicating with new patients more proactively. Unfortunately, I'll be looking for another dental practice. read more