Do not use Spot Check for auto body and paint…read more I bought a low mileage older car from the original owner, an octogenarian who no longer drives. It had bad clearcoat peeling. Other than a few small dings, the body was in good shape. Spot Check quoted a price hundreds less than Maaco. I only found one review for their body and paint work online, and it was positive. I decided to give them a chance. I wish I hadn't. Some minor flaws are expected for a cheap repaint, but they did some things that are unforgivable. While sanding the trunk lid, they sanded parts of my rear window. They did not admit this. While not broken, it is severely scratched and beyond repair. They also left sanding marks on the headlights. They broke my taillight - then told me it was broken, like they were doing me a favor by informing me. I know they broke it, as I cleaned the car extensively before giving it to them. They apparently tried to remove the taillight, which requires removing at least part of the bumper cover. But they didn't do that - they just removed the four nuts accessible from inside the trunk, then yanked. They cracked it in multiple places. They left a small part of it on the car and painted it - see the picture missing the taillight for the broken piece left in place when they painted the car. Then, they tried to superglue it all back together - and back onto the car, getting glue on the paint! Removing the bumper cover isn't difficult. I did it to replace the taillight after I got the car back ($50 for an aftermarket taillight on eBay). Learning that you need to remove the bumper cover, and how to do it, isn't hard, either - the Internet will tell you. They didn't even take the time to find out how to do it right. That should be Auto Body 101. Not that they should have removed it at all - proper masking would have sufficed. There are many areas that weren't painted, or didn't get clearcoat, or weren't cut and buffed. Lots of spots that I'd call "pimples", maybe from excessive debris on the car when they sprayed the base coat. Worst of all is how proud the owner was of their work. He seemed so pleased with how it turned out. It's truly awful. I'd go back and ask them to fix it, but I don't trust them to do it right. I learned my lesson. PLEASE let me be the one to learn it for you, and don't make the same bad choice I did.

We have now purchased three cars from spotcheck and they are always great. We purchased one which…read morewas rear-ended, which we replaced, and now one for our son. they are fair prices, decent vehicles with no problems.

NB: For the sales person Kevin, 5 stars. More will be said about this to the GM Mr. Price…read more For the business person, Reuben R, also 5 stars. For LT (Lancaster Toyota) = 4.5. After all it's every contact and tasks that set the whole picture. First contact is phone to Jeff, who directs me to Erin when I hope to arrive to measure seat heights for Prius XSE. Thank you Jeff for the help. When I do arrive, no Erin, but there at the desk is Kevin who begins the perfect sales person contact (active listener, empathic, resilient communicator, knowledgeable about product, consultive agent, and disciplined accountability). Second contact with Taylor to consult with wife Alice seems to have a different tenor of "do I need to be bothered". But Mike at the counter is welcoming and helpful, as well as remembering the first contact. So, yup, let's get that 2027 Prius XSE! Kevin continues to be the perfect sales person as conditions ebb and flow through monies timing, availability of this vehicle, 'requests' for "build to suit" our vehicle, timing of arrivals, and personal/professional interactions between us as client and Kevin as sales person. Throughout these weeks Kevin continues to do what is required as well as what we desire/request. At last, quite before 'expected', our vehicle is found and will be arriving early. All is in place for the final part of any sale that has had Kevin providing detailed costs information. Car has arrived. Kevin shows the car and effectively presents the multi-functions of EV, PHEV, connectivity, locations of critical parts and many computer menus...with his cautions/recommendations that he is available should further concerns/questions happen (his consultative approach understands our memory abilities and the possible vastness of information overload.) So, let's meet business person, Rueben R. At first introduction he displays the same level of personal/professional awareness as Kevin. Rueben does his presentation with clarity and understanding of our requests. Paperwork is explained, duplicated and presented on a large screen...crisp, well done, that will do! Although, while we requested Kevin to be present, he has been delayed due to LT's service folks not adequately prepping the car's PHEV and attaching the license plate with two unmatched rustable screws (ouch, this gets the LT score lowered!). Always use stainless steel screws. All is done...so, on the road again having experienced an effective connections between sales/business persons and us. Quite different than previous car dealership encounters. We did return to Kevin three days after the sale to receive review of three unresolved operational issues...he was right on it! Well done, that will do. As with any interaction between those who wish to sell and those who wish to buy, the sooner to each party can achieve shared personal/professional understandings the better the outcome for both. For our encounter with LT this was quickly achieved with sales person Kevin Southwood and business person Rueben R.

BUYER BEWARE!!!!!!!!!…read more My husband and I have ALWAYS purchased our vehicles at Lancaster Toyota, sadly we can NEVER recommend them ever again! Our 2023 4-runner has only 22,000 miles on it, was almost one month after the 3 year warranty and the passenger side camera went black. It failed. We took it to them to be diagnosed, spent $185.00 to be told yes it needs replaced and we will not cover it under warranty! We immediately reached out to the manager and was told because we had our servicing done elsewhere they will not honor the warranty! They said we could try to go to Toyota Corporate and see if they will honor the repair so I reached out to Toyota corporate and they told us the dealership CAN replace it under warranty, but they choose not to!!!!!!! We have been so loyal to them for the last 35 plus years and they chose NOT to do the right thing! It will be the last Toyota we will EVER purchase. Unbelievable and very sad..... we were shocked and very disappointed

Pete was awesome. We were just beginning to look for a car, and weren't trying to buy a car on the…read moreday we came in. Pete didn't give any of the classic sleazy car salesman pitches, or use any strategies to "make sure" we left with a car that day. He didn't try running a credit report or delaying us in any way. He helped us out as much as he could, let us test drive the car, and answered all of our questions. No pitch, no scam, and no wasting our time. We're going to be looking around at other places before we buy, but I highly suspect we're going to end up coming back to John Sauder's :)

Went to their service center for oil change, PA inspection and warranty work. Everyone was very…read morehelpful and respectful with all work being completed in a timely manner. Definitely recommend this service center.

Like many others, in 60+ years I've had several cars and living in a few different locations, I've…read moredealt with several auto mechanics some good, some not so good or just plain bad! Moe's Auto Service on S. State Street in Ephrata, Pa, is by far the best!! He is a down to earth kinda guy who is not only an expert in his field but is trustworthy and reliable. His prices are reasonable & you can depend on his advice & repairs. "He won't fix something that's not broken".

The gang at Moe's have ALWAYS been a pleasure to work with! Honest, fair and prompt. All…read morequalities lacking in most shops. Have all my inspections done there, and recently new brakes and rotors.

Great place! My tires were installed and I was given a great price. No issues at all. The staff is…read morevery friendly. The waiting room is very nice and you can bring your dog.

Had 4 new tires put on my Cadillac CTS4 back in the later part of 2021. The service was scheduled…read moreby my boyfriend who also works in the automotive industry. A discount was given due to his job's afflication with them. I was the one who took my car in and waited for it to be done. Their waiting room was decent for a repair shop and I enjoyed sitting by their big picture window watching birds come and go from the feeder they installed. The front parking lot is tight, and I'm not exactly sure where they take the cars while they're working on them, but it was done quickly. I don't think I was there for more than an hour. Immediately when I got inside I noticed one of the indicator lights were on. After my boyfriend, a mechanic, ran the codes it was determined to be a tire sensor. It was obviously damaged when the tires were replaced. He dealt with them after that, and it was a good bit of an ordeal getting them to pay for the replacement. However it was more than one, as the light was still on after they did the repair. They refused to pay for any more and claimed they were going bad before the tires were put on. I will say I had no problems prior to the tires, and even after I paid to have the others replaced we continued to have problems. I gave the car to my daughter several months back, a good year past when the tires were replaced and to this day she still has problems with the monitors. Three stars because the service I was there for was good, pricing was fair. However as far as admitting they caused the problem and resolving it I was dissatisfied.

I purchased a 30 year-old Mercedes diesel and a few days later I decided to drive it to eastern…read morehigh school for my daughter's track meet. As soon as I pulled into the parking lot, I was draining coolant at a rapid rate. It was about 10 till 5 PM. Den's service center came up as the closest to me. I called so that I could get my car towed back home. The receptionist was very polite, took my information and within about 20 minutes they were there to pick me up. The tow truck driver was courteous, took special care in loading my car, and provided me with great conversation on the 30 minute ride home. The towing charge was fair and what I expected for the distance. I would highly recommend them for towing services.

Good value and nice to work with. I wasn't sure about getting my oil changed here but I wanted an…read morealternative to Jiffy Lube. I was pleasantly surprised with the value and overall experience . Will use again !

The guys at Keim were incredible. They were able to fit me in the day I called them to replace my ACread more

Worse dealership ever. They will lie to your face and promise you the world till they get your…read moremoney and you pull off the lot with their junk!! Not even 2 months I had problems with the vehicle so I called and told them issues. They said they had to call me back. No call backs and won't return calls at all. Don't make the same mistake and go to reputable dealership because this one isn't it!!!!

Well....I would tell anyone shopping for a car to be wary of this dealership. I bought a Jeep from…read morethem in November 2025 and have already had to spend $1300+ in repairs. None of the repairs were covered under the extended warranty - big shock. Now I have a new issue with this truck and am taking it to my go-to mechanic, who is not affiliated with this dealership. I'm just really disgusted with how unhelpful they have been with me as far my warranty. No one should buy a car with 38K miles on it and immediately start forking out money to repair it. I would look elshwhere if you are in search of a new/used car.

Today was my first visit to Keller Brothers and I was amazed. The dealership was in excellent…read morecondition, nicely painted and furnished! Friendly staff, snacks and coffee were available. Clearly a very professionally run operation. With the closure of another Ford dealership, Keller Brothers is THE standout place for service!