Service was fast Personable and quality. Chris did a Great job and Answered every question and…read moreshowed me the problems with my truck. Communication was good

Steve and Chris were fabulous. We had a blowout on New Year's Eve in a place where there were no…read moretires available that were our correct size. Chris towed our car and gave us (and the dog) a ride back to Fort Worth so we could get it fixed. Great communication and did exactly what they promised and really fast. I can't recommend them highly enough.

Stay away from this towing company!! they will not take…read moreresponsibility for damages done to your vehicle although they are at fault.

I am a picky person and they were amazing. He came to tow my Jeep and told me what my issue was and…read moregot my Jeep Started. He ask if I wanted to drive it. I declined since it was cold and a good drive away. He was kind, courteous, timely, and professional every time I spoke to him. I will definitely call if I need help again.

Charged me $200 only to replace my tire with ANOTHER bad tire, then stopped responding to my…read moremessage. VERY bad business not worth the headache or moneat DONT WASTE YOUR TIM!!!

From the owner: We fix automotive, gas, diesel, small engine and marine. We offer a 24 Hour Rd. serviceread more

Terrible customer service. The drivers are polite. The issue I had was with the lady that answers…read morethe phone. My car had to be towed today, I had 5 of my children with me and was waiting for my grandparents to come pick us up, they got lost. I was told I had a 10 minute window by the driver. The lady called me and was so rude, told me I was wasting their time and they were busy and I would have to call back and most likely have it towed tomorrow. There was no compassion. It was like I was bothering her for calling. The driver was nice enough to tell me I could call back master; leave my keys in the tank and have it picked up once my ride got there. After my ride came, I called back and requested a tow. She acted like it was an issue. We had issues with my card and she told me they would impound my car if I didn't get it fixed in about five minutes. They got paid, $300 later the car was towed. Mind you this price was crazy for a tow within Hamilton, County. All in all, the front desk lady was rude. No compassion or anything. I just left my dad's house trying to get his stuff out after he passed. My point is; usually if someone is calling for a tow truck they aren't having a great day, it wouldn't hurt to be nice. On the other hand, I later found out that Gossett towing in Gatesville would have came out and towed it back to Gatesville for half the price.

Wonderfull!! We had a blow out on a friday afternoon while…read moremoving from Oregon to Texas and they came out and saved the day. Fast, efficient and so friendly. Towed us all the way to Austin and waited while we signed the lease on our new apartment. Made our day and restored my faith in humanity.

TERRIBLE. I put in the request for a tire change at 8:30 am and they kept pushing the time back…read more They never showed up. or answer phone calls. TERRIBLE CUSTOMER SERVICE. I do not recommend.

I would have paid an arm and a leg it wasn't for Towzilla. The owner is extremally attentive,…read moreprofessional, and shows way more respect than 95% of damn businesses in this area.

We called they answered right away the lady on the phone was super nice. She had us picked up in 20…read moreminutes by Barbra, super lady. She got my husband and I home safely with our van. This is the best service I've had by anyone in a long time. I will be calling them again. The first tow truck company I called said, it would take 45 minutes; the thing we had an issue with was one of us would need to stay behind as there was no room for both my husband and myself. I'm so glad I did not have kids with me.

Front fender lining was damaged (falling off except for one bolt left on passenger side so liner…read morewas just hanging on) and no contact received back from company when contacting them. Towing fee of $325 was excessive.

I paid the driver to tow my vehicle directly from Point A to Point B during a designated and paid…read moretime slot. Instead of completing the service as agreed, the driver made multiple unnecessary stops and detours while my vehicle was already hooked up and ready to be transported. The first detour involved the driver attempting to pick up a wrecked vehicle. When I questioned why he was making this additional stop, he explained that he wanted to pick up the vehicle but could not because it did not have another company's sticker on the truck. I asked what that had to do with delivering my vehicle to the destination I had already paid for, but the situation unnecessarily delayed my service. The driver then returned to the tow yard and waited approximately 30 minutes for another customer to retrieve their vehicle. After that, there was an additional delay of approximately 10 minutes while they finished getting the vehicle completely out of the yard. Throughout this entire process, my vehicle remained hooked to the tow truck, despite the fact that I had already paid for the service and the designated time slot. This was one of the most unprofessional towing experiences I have ever encountered. I paid for a simple service: pick up my vehicle and deliver it to the specified location. I did not pay for the driver to make multiple stops, handle other customers' vehicles, or run unrelated errands while my vehicle was in his possession. The repeated delays, unnecessary detours, and excuses were completely unacceptable. If a customer has paid for a pickup and delivery service, that customer should reasonably expect the vehicle to be transported directly and efficiently unless there is a legitimate emergency or safety issue. I have never encountered a tow company that handled a paid tow in this manner. The lack of professionalism and disregard for my time made this an extremely frustrating experience, and I would not recommend this company based on the service I received.

A family member's car was towed by this company from Nolanville to Killeen on 9/26/2025. He did not…read morechoose this company, nor was he offered the option to select another service due to the circumstances. Regardless of the situation, this does not give these companies the right to take advantage of individuals financially. On 9/28/2025, merely two days later, we reached out to this company to arrange payment and collect his vehicle. We were told verbally that the fee is $700.00, plus $25.00 for each day. When we asked about the charges, the representative I spoke with became confrontational and rather rude. Over the years, I have used towing services for their help, with routes from Killeen to Nolanville and back, and I have never been charged more than $150 to $300, depending on the distance and availability. This pricing is exorbitant and predatory in nature.