Service was fast Personable and quality. Chris did a Great job and Answered every question and…read moreshowed me the problems with my truck. Communication was good

Steve and Chris were fabulous. We had a blowout on New Year's Eve in a place where there were no…read moretires available that were our correct size. Chris towed our car and gave us (and the dog) a ride back to Fort Worth so we could get it fixed. Great communication and did exactly what they promised and really fast. I can't recommend them highly enough.

Stay away from this towing company!! they will not take…read moreresponsibility for damages done to your vehicle although they are at fault.

I am a picky person and they were amazing. He came to tow my Jeep and told me what my issue was and…read moregot my Jeep Started. He ask if I wanted to drive it. I declined since it was cold and a good drive away. He was kind, courteous, timely, and professional every time I spoke to him. I will definitely call if I need help again.

Charged me $200 only to replace my tire with ANOTHER bad tire, then stopped responding to my…read moremessage. VERY bad business not worth the headache or moneat DONT WASTE YOUR TIM!!!

From the owner: We fix automotive, gas, diesel, small engine and marine. We offer a 24 Hour Rd. serviceread more

Terrible customer service. The drivers are polite. The issue I had was with the lady that answers…read morethe phone. My car had to be towed today, I had 5 of my children with me and was waiting for my grandparents to come pick us up, they got lost. I was told I had a 10 minute window by the driver. The lady called me and was so rude, told me I was wasting their time and they were busy and I would have to call back and most likely have it towed tomorrow. There was no compassion. It was like I was bothering her for calling. The driver was nice enough to tell me I could call back master; leave my keys in the tank and have it picked up once my ride got there. After my ride came, I called back and requested a tow. She acted like it was an issue. We had issues with my card and she told me they would impound my car if I didn't get it fixed in about five minutes. They got paid, $300 later the car was towed. Mind you this price was crazy for a tow within Hamilton, County. All in all, the front desk lady was rude. No compassion or anything. I just left my dad's house trying to get his stuff out after he passed. My point is; usually if someone is calling for a tow truck they aren't having a great day, it wouldn't hurt to be nice. On the other hand, I later found out that Gossett towing in Gatesville would have came out and towed it back to Gatesville for half the price.

Wonderfull!! We had a blow out on a friday afternoon while…read moremoving from Oregon to Texas and they came out and saved the day. Fast, efficient and so friendly. Towed us all the way to Austin and waited while we signed the lease on our new apartment. Made our day and restored my faith in humanity.

TERRIBLE. I put in the request for a tire change at 8:30 am and they kept pushing the time back…read more They never showed up. or answer phone calls. TERRIBLE CUSTOMER SERVICE. I do not recommend.

I would have paid an arm and a leg it wasn't for Towzilla. The owner is extremally attentive,…read moreprofessional, and shows way more respect than 95% of damn businesses in this area.

Thank you for the amazing customer service and your patience. It really made a difference--awesome…read moreplace!

Tow truck companies are rarely fun to deal with, but these guys are solid. The service quality &…read morevalue they offer is top notch. Thanks guys!

A family member's car was towed by this company from Nolanville to Killeen on 9/26/2025. He did not…read morechoose this company, nor was he offered the option to select another service due to the circumstances. Regardless of the situation, this does not give these companies the right to take advantage of individuals financially. On 9/28/2025, merely two days later, we reached out to this company to arrange payment and collect his vehicle. We were told verbally that the fee is $700.00, plus $25.00 for each day. When we asked about the charges, the representative I spoke with became confrontational and rather rude. Over the years, I have used towing services for their help, with routes from Killeen to Nolanville and back, and I have never been charged more than $150 to $300, depending on the distance and availability. This pricing is exorbitant and predatory in nature.

Trust your gut I wish I had. Do NOT use this company. This…read morewas the worst towing experience I've ever had, and I would give negative stars if I could. From the start, it took them over an hour just to get my truck set up to be towed while I stood there on the side of the road in the heat with my 7-month-old baby. I was even on the phone with Progressive asking if they could send a different company because these guys already looked incompetent. That should have been my red flag not to let them touch my truck. Instead, I ignored my gut and it cost me nearly $1,000. This company towed my Ford F350 Super Duty and caused serious damage: they stripped bolts, broke the yoke, broke the U-joints all on the driveshaft and left my truck leaking differential fluid. The repair cost me $755.78 out of pocket. When I first called about the issue later, the lady immediately asked me, "Did you sign a waiver?" which we did not. That question alone shows they were already looking to dodge responsibility from the start. At first, Ricky (I'm assuming the owner) acted like he was concerned and even suggested a face-to-face meeting. He even told me, "My name is good in this town and I want to keep it that way," as if he cared about resolving things. But after dragging it out for more than a week, giving me the runaround, and claiming he was "too busy," his tone shifted fast from pretending to work toward a resolution to completely dismissing me. I understand some people are dishonest, and I understand how the world works. But what genuinely disappointed me most was how this was handled. Instead of owning up, Ricky tried to make it sound like everyone else was the con the shop, me, anyone but himself. But let's be honest: when a professional auto repair shop says the damage was caused by towing, and you were the one who towed it, that should be the end of the story. A professional would take responsibility and deal with it, not deflect and accuse others. I also spoke with several other tow companies to get general information. They all told me the same thing: they would never tow a truck like mine without using a flatbed, because it risks exactly this kind of damage. My automotive shop confirmed the damage was caused by improper towing. But when I raised this with Tow Masters, Ricky dismissed it and said, "How do you know the shop didn't break it so they can charge you?" That alone tells me everything about his character. If you're an honest business owner, you don't make up shady scenarios like that unless that's how you operate yourself. And then to laugh about it when it cost me nearly $1,000? Absolutely unacceptable. Don't towing companies carry insurance for exactly these types of situations? Why was it so hard to get this handled? Instead of taking responsibility, they only offered to cover $35 for the bolts while ignoring the rest of the cost. Ricky was rude, disrespectful, dismissive, and even laughed while telling his wife to hang up on me. The whole way they handled this was tacky, unprofessional, arrogant, and low class. I'm now going through my insurance company to pursue legal action. Bottom line: Do NOT use this company. They will rip you off, damage your vehicle, laugh about it, and refuse to make things right. Horrible experience. Stay far away!