We called they answered right away the lady on the phone was super nice. She had us picked up in 20…read moreminutes by Barbra, super lady. She got my husband and I home safely with our van. This is the best service I've had by anyone in a long time. I will be calling them again. The first tow truck company I called said, it would take 45 minutes; the thing we had an issue with was one of us would need to stay behind as there was no room for both my husband and myself. I'm so glad I did not have kids with me.

Front fender lining was damaged (falling off except for one bolt left on passenger side so liner…read morewas just hanging on) and no contact received back from company when contacting them. Towing fee of $325 was excessive.

Man... I can't say enough good things about Big John's Paint & Body. Quality people and quality…read morework!!! They took care of my vehicle like it was their own. The communication was solid, the work was top-notch, and they did exactly what they said they would do. They fixed my hail damage and the damage from fallen debris. PLUS - THEY WERE FAST!!! In a world where it's hard to find people who truly care about their customers and their craft, these people do. If you need body work, don't overthink it. Go see them!

I've used Big John's for several repairs and both times the workmanship was excellent and quick…read more Have asked for advice on several other issues and was given good solid direction, even if it meant taking the car to dealer for possible safety issues. Thank you!!

I took my Honda Accord Touring to M&B with several electrical problems. The appointment was at 8AM…read moreand by 330 the car was finished. Great service, reasonable price and my problems have been repaired. Extremely happy with the business. Very professional. As Arnold said "I'll be back" Key fob now starts the car remotely, and I can open the door by touching the handle. Lane control and cruise work as well.

Both of my vehicles (2000 Nissan and 2008 HHR) have been serviced by Rick and Shane since they were…read morenew. They are honest and time sensitive. Over the years they have noticed things that need attention and have contacted me about the situation with an explanation of the problem and a cost to fix. Their professionalism is top notch.

I had to have my pride a joy towed for the first time ever. I was super nervous and had no idea…read morewhat to expect. they sent me a link to track the driven when he was headed to me, the driver then called and verified everything, and i was able to track him when he dropped it off The guy that showed up was super nice and explained everything to me he even sent me a picture with coordinates as to where he dropped my vehicle off at. only cost $99 bucks which warranty paid for. i highly recommend them to anyone.

These guys were very kind and accommodating. I called AAA for gas service and they were assigned…read more They immediately called me (which never happens with AAA providers), and told me they were located about an hour away. I had to go pick up kids from school in less than an hour so asked if I could schedule a time afterwards. They very kindly accommodated me and then showed up at exactly the planned time. Both the female dispatcher and the man who delivered the gas were very nice.

My AC wasn't putting out air. I called Al's and there wasn't no long wait. They were very flexible…read moreand convenient. They replaced my AC fan and showed me the fan wires that had burned out. The replacement fee was much cheaper than I had expected. Al's has reasonable and affordable prices!

I've used them for several things on my car and the service has always been great. I don't let…read moreanyone else touch my vehicle.

I have taken my truck to them other times and have always thought they were pricey !!!!! This time…read moreI had a check engine light and busted strut . Want the check engine light corrected and strut replaced . 300 dollar for what they called level 2 inspection and diagnosis that does not go toward the repair!!!!!!! Sent me a list of numerus thins they said needed repair . I only authorized what I took it in for . 2000 dollars later I went out to get in truck and the battery was bone dead ! They wanted to keep it another day and do more tests , I was very uncomfortable with what was going on so I told them no I have a charger at home I went home charged my battery and it is holding a charge . And then you add that the check engine light is back on and took it somewhere else and had the code read , it was the same code as before . Of course they wanted me to bring it back in !!!!! At this point they didn't admit doing any wrong with my battery !!!! I will never let them work on one if my vehicles again!!!!!!!!!!!!!!!!!!!!!

I needed an alignment for an upcoming trip and they were able to get me in the next day. The work…read morewas quick but professional. Communication was with Billy the entire time and he's an awesome guy. They also checked up after the work was done which is awesome. I called RNR beforehand for an alignment just to drive and find out they had no techs for an alignment and they were super rude when I came in. I don't know why but it is super hard to find solid businesses in this town with people who enjoy what they do/have a positive attitude in their workplace. The alignment here was like $5ish more than RNR but man that extra $5 is worth it for the experience/friendly employees.

Such great knowledge applied with kindness and sensitivity to the 'pocketbook.' This business is…read morehonest and provides fine service for a fair price.

I needed to get an oil filter and fuel filter change on my Ford F250 diesel. I spoke to Ashtons in…read moreKilleen, they were too busy abd referred me to Caruthers Tire in Killeen Dropped the truck off at Caruthers and several hrs later they called and quoted the price of $452.00. I immediately called Ashtons and asked their price, $200.00. I spoke to the owner of Caruthers, they stated that Ashtons had to be using cheap products, even though they admitted that the oil filter they rook off was a Ford filter. They dropped the price to $320.00, still over the normal price of between 200 to 250. So unless you want the bill over double the price of other, do not under any circumstances take your vehicle to CARTHERS TIRE in KILLEEN TX. The app would not allow less than one star, so they got 1

I recently bought a new vehicle. The vehicle I signed for had some body damage on the back left…read morebumper. The pearl white paint was gouged out, and on a bright white car, that's a pretty painful eyesore. I bought the car from Hertz Car Sales in Killeen and they assured me they would fix the damage. They had me sign a "We Owe" form where they would essentially allow me to bring my car back to their lot and they'd repair the damage. When I brought the car back, they had a contractor work on it, but he didn't improve it at all. So my salesman sent me to the International Collision Center in downtown Killeen. I'm glad he did. Of all the vehicle maintenance I've had, this was easily the best place I've gone to. The place is a little hard to find--it's a small business that opened its doors in 2016 so it appears to still be working on its outreach--but once I was in the door, the customer interaction was world class. After a few phone calls, I scheduled a time to bring my car in. When I made it there, I was immediately greeted by the owner. His name is Lenny, and in speaking with him for a bit before I turned my car over, I learned very quickly that this guy has spent a lifetime working hard to provide several good services for his customers. Lenny's worked in the automotive industry for the majority of his life and recently decided to start his own business. He's done a great job so far. On top of the body work I needed, I decided to get my windows tinted, too. He said, "Yeah, we can tint your windows, man. We can do pretty much anything!" He talked a lot about honesty with his customers and how important it is to keep it real with them. He got to know me and seemed genuinely interested in learning about his clientele. I appreciated that a lot. It definitely helps that he's an attractive and charming guy who actually smiles for a change, too. By the end of the entire transaction, the eyesore was gone and the windows were tinted. He also charged a very fair price for the work and gave me a lifetime warranty for the window tint. In the future, I look forward to keeping in touch with this team and helping them spread the word. Lenny made me feel comfortable and kept it real. I think that's the kind of service we're all looking for when we need a helping hand.

They pulled the old switcheroo and left me with a dented up hood. A blurry roof. And pocketed all…read morethe warranty $ then acted like it was my fault. Everything they touched of mine was messed up. Replying to Lenny's cover up. No one told me it was paint only. Yall knew I wanted the 10 small hail dents fixed before hand. I thought you were gona fix my hood. Fair compromise I think. Since you dint have to do the roof. I told you before we started I would split cost on dents. $500 and you said that was not enough. So I'm right back where I started with a messed up roof and a messed up hood. How is that fair. Then yall wouldn't even talk to me. The old bait and switch. And another thing why would you disrespect the part of the vehicle by painting it with dents in it. Being the owner of a body shop. I don't get it.