The place i live at uses them they are hard to get a hold of and when you call them they never show…read moreup. This the worst towing company bad customer service also.

the customer service rep was very rude when answering the phone. I asked about pricing and declined…read morethe tow because it was too expensive considering the milage is not going to be very high for the price giving. Obviously, she made it clear that customer service does not matter to their company and that she represented them poorly.

When my car broke down on the way home from my daughter's softball practice, we needed towed 3…read moremiles to our house. Richard showed up without us even having to call for help. He went above and beyond to assure that our car made it home quickly and safely. He even put the car in my driveway for me. Action Towing is the only company I will deal with from this day forward. - The Newell family!!!!

Horrible company! They steal from your vehicle.after they tow your car from.the accident site! Stay…read moreaway! If I could rate them without stars, I sure would! I do not recommend this company!

Stay away from this towing company!! they will not take…read moreresponsibility for damages done to your vehicle although they are at fault.

I am a picky person and they were amazing. He came to tow my Jeep and told me what my issue was and…read moregot my Jeep Started. He ask if I wanted to drive it. I declined since it was cold and a good drive away. He was kind, courteous, timely, and professional every time I spoke to him. I will definitely call if I need help again.

After my accident, Al came to tow my car and was extremely kind and efficient. When we went to…read moreretrieve items from our car, Brian the owner was very accommodating and met us at the shop so we didn't have to wait. He showed great concern for us and our vehicle and I highly recommend using his services.

Brian is super nice. Came after hours just to allow my husband to grab his personal items.read more

Outstanding Bill's Tow Service in Killeen, Texas…read more I had an excellent experience with Bills Towing. From start to finish, the service was top-notch. The towing vehicle itself immediately stood out -- it was clean, new, and honestly one of the most impressive -looking tow trucks I've ever seen. It gave me confidence right away that I was dealing with professionals who take pride in their equipment. The driver Justin truly made the experience exceptional. He was incredibly patient, efficient, and clearly very skilled at what he does. What could have been a stressful situation turned into a surprisingly enjoyable one thanks to our conversation. He shared some really fascinating stories about his life background, which made the whole process feel much more personal and memorable. If you're ever in need of a tow (rental car broke down) in or around Killeen or just off the 35 going towards Austin, I highly recommend Bill's Towing. Professional equipment, outstanding customer service, and a driver Justin who truly goes above and beyond. Hands down one of the best service experiences I've had.

A little while ago I was stranded broken down 5 hours away from home and bill came fast to help and…read moregot me back on the road with peace of mind very fast and was very friendly

I had to have my pride a joy towed for the first time ever. I was super nervous and had no idea…read morewhat to expect. they sent me a link to track the driven when he was headed to me, the driver then called and verified everything, and i was able to track him when he dropped it off The guy that showed up was super nice and explained everything to me he even sent me a picture with coordinates as to where he dropped my vehicle off at. only cost $99 bucks which warranty paid for. i highly recommend them to anyone.

These guys were very kind and accommodating. I called AAA for gas service and they were assigned…read more They immediately called me (which never happens with AAA providers), and told me they were located about an hour away. I had to go pick up kids from school in less than an hour so asked if I could schedule a time afterwards. They very kindly accommodated me and then showed up at exactly the planned time. Both the female dispatcher and the man who delivered the gas were very nice.

The owner & staff here are professional, very personal, and honest. They confirm the work they…read morerecommend. The place just feels right.

I brought my vehicle in for a full inspection, a check engine light, and a rattling sound coming…read morefrom underneath. There was also a noticeable squeal when starting the car, which I expected to be addressed. Unfortunately, that issue was overlooked until I specifically brought it up, and I was told to return after having the rattling addressed at Bill's Muffler Shop. Additionally, during service, my valve cover was not put back on -- something that should not have been missed. While it was eventually corrected, it adds to the oversight concerns. Because of these issues and lack of thoroughness on the first visit, I'm giving a 3-star rating. I appreciate the corrections made, but better attention to detail and communication would go a long way in improving the overall experience.

Thank you for the amazing customer service and your patience. It really made a difference--awesome…read moreplace!

Tow truck companies are rarely fun to deal with, but these guys are solid. The service quality &…read morevalue they offer is top notch. Thanks guys!