On Saturday, February 28th, 2026, my wife and daughter visited Carley's Formals in hopes to find a…read moreprom dress (we have purchased from here in the past). They were met with very young employees who they described as "very nice". The employee asked my daughter to sign a card consisting of her name, email, and phone number, but never explained as to why she needed to sign the card. During the "fitting" my wife said there was an older short blond female who they later found out was the owner of the establishment named "Denise". Denise was described as being very rude during their visit. At one point a dress was handed to my daughter with the lace corset straps untied by the employee. My daughter tried on the dress (with the help of a friend), but after getting the dress on realized it had a zipper in the back that had not been unzipped. They attempted to unzip the dress to remove it, but the dress would not unzip. They requested the employee help them, however the employee was also not able to unzip the dress. The employee then asked if she could remove the dress without unzipping it? My daughter explained that she was able to put it on without unzipping it, so she could take it off in the same manner. Denise then confronts my (juvenile daughter and her friend) in a very rude manner accusing them of damaging the dress. Then begins to yell inside of the store at my wife. Denise tells my wife that they have a policy that only the person trying on the dress and employee's are allowed in the fitting rooms, that my daughter & her friend damaged the dress and my wife was responsible for the damage. My wife attempts to explain that the zipper was non-functional when it was handed to my daughter and asked if was their policy to not have anyone else in the back, why was it allowed? Denise continued to yell in the store at my wife and her employee's and stated "And that's why we have the policy, because of people like that". During this interaction the entire store stopped shopping and watched Denise belittle my wife in front of her family and other customers. Denise was very rude, unprofessional, and will never have to worry about anyone in my family ever buying a dress from her again. If you're looking for beautiful dresses and great customer service, please go to Bella Esposa at the Carolina Outlet Center in Smithfield! PS for Carley's Formals: Please don't give your standard "copy and paste" response as you normally do, if you want an honest review you got one!

The moment we walked in (WE WERE THE ONLY CUSTOMERS THERE ) we were asked what the occasion was? We…read moresaid for our daughter's senior prom. We were immediately asked by the owner -short blonde hair- do you have an appt? She went to explaining that they could go ahead and see us bc they had availability but if they didn't we would not be able to see the dresses. Considering this was our first stop and first prom we were not aware of needing an appt to prom dress shop. Very awkward feeling. No video, no cameras, no FaceTime allowed! I do have to say the ONLY person that made us feel welcome there is the lady assisting us with the dresses (I don't remember her name but she had curly brown hair) Unfortunately we didn't find anything in the end but honestly the way the vibe / atmosphere in there I don't think I'd give a penny! Before leaving I asked to use the restroom... it seemed to be a BIG issue and I almost said don't worry about it but the two girls decided finally who was going to show me where the restroom was. After being the only customers in there for about an hour I don't understand the big deal of having an appt if you want your business to succeed... making your customers happy should be #1. Don't turn them away if it's "too booked!" People like us drove an hour to your business to feel awkward the entire time! This is a place where you should make your customers feel happy, excited, and beautiful... not feel awkward! 1st tip I would give is making the customer feel special the moment they walked into your facility! If you're looking for a beautiful dress try BELLA ESPOSA in Smithfield. They are helpful, NICE, laid back, and the prices are affordable! The girl that helped us deserves a 5 star however the others would get a zero star if able.

Very clean, well laid out store. The staff are nice and helpful, and will answer any questions you…read moremay have. That said, the items for sale are not necessarily "surplus." About 50% of everything I examined was a Rothco knock off made in China, or another country. This also applied to clothing meant for veterans. Seems rather odd to me. Price is another wild card. Most everything is either very cheap, or very expensive. For example, there is a $10 jackets rack, while an Army issue tactical vest is $35 (about $7 online). Overall, I still recommend this store, but I wouldn't go in expecting everything to be reasonably priced, or made in USA.

I've been going since I was 18 now 57, friendly, nice selection, not as extensive vas in past but…read morestill good .

Such a great store. Always get a deal and the employees are always super friendly and willing to…read morehelp! Today we bought over 400 dollars worth of clothes for 117. Check this place out!

I love this store. A young man named David (store employee) is always very helpful and polite. Some…read moreof the customers are just down right disrespectful allowing their kids to run around and do as they please while they try to conceal goods in their bags. They should put ink in the theft devices and it would help cut down on the loss!

I've been a customer for years. It's a good old Mom and Pop business. Where customer service comes…read more1st. I've always left there with new boots and a smile. I urge you to go there. In my opinion there head and shoulders above the competition. Thank You 4 Reading, David B.

After reading other reviews, I was skeptical to make the drive from Raleigh, but I'm so glad I did…read more I would highly recommend this place. I came on a Saturday afternoon and was pleasantly surprised by how calm it was (that's a weird way to put it, but other bridal shops I've been to have been SO chaotic). It was clean, cute, organized and spacious inside, which is typically not the case for walk-in bridal shops. My family lives far away, so I came by myself (brides, I would HIGHLY suggest doing this- so much more relaxing). I was greeted immediately and got paired with Edith and her daughter. What a dream team! I loved these two. I instantly felt a connection to Edith and trusted her opinion. We went through the dresses and pulled a handful of ones I liked. After trying on the first two, Edith brought me a dress she thought I would really like based on my feedback from the other dresses. The dress she brought me was PERFECT. And not at all what I thought I originally wanted! Without Edith and her daughter, I don't believe I would have found "the one" and I'm so grateful! The process was quick and easy and I got to celebrate with some bubbly and a cute "I said yes to the dress" pic afterwards.

I attended an appointment with my sister, who is a more mature bride. I don't feel that the young…read moreconsultant was in touch with my sisters needs/wants and, while I do realize there is a time limit, everything felt rushed. The consultant did not seem open to suggestion, and it was only when she was told "NO" that she changed the silhouette of HER chosen gowns. We were not allowed to look around. My sister did finally choose a gown but was not thrilled with the experience at Carolina Bridal World, nor was I. The gowns are fairly priced, but the experience is definitely lacking. I wouldn't shop there again.

If you are a fan of Eddie Bauer, then you must go to Smithfield and take advantage of the great…read moredeals! The sale racks in the back have rock bottom prices and a great selection. The store is roomy; the staff are friendly. There are plenty of dressing rooms and excellent displays of scarves, jackets and the outdoor items they are so well known for. Unlike the dark and crowded locations at the mall (that are, well, so enticingly hip), the Eddie Bauer outlet is bright and cheery. You'll definitely want to give yourself a few hours to really roam around this store and scour the racks.

Elena is the sweetest and most professional person to get the job done! I went in to get my prom…read moredress hemmed, and for a reasonable price she was able to get it done in a week! I can walk in my dress without tripping thanks to her.

Could not recommend Elena more highly. She is efficient, knowledgeable, and wonderful at her…read morejob--a real pro! She also does stellar work at a very reasonable price. You will not be disappointed by choosing Elena for your alteration and custom clothing needs. I'm so glad to have found the best seamstress in town!

I was passing through town and needed baby clothes for my new born nephew…read more I purchased 10 outfits for the price I would have paid for 3 other places. Fun designs and sweet sayings on all their clothes. Cute crib toys. And like the other review here. Sale after sale. I'm going order items online for my nieces and nephews for now on.

Clearance racks upon clearance racks! I love this Carter's! This store even though it's an outlet…read morecarries a lot of the same clothing that is in their regular stores. I ended up getting a ton of clothing at the end of spring season (Most stuff on clearance racks in May was from fall/winter) for fall on super discounted prices. I'm talking $3 for sweatshirts/hoodies, $2.50 for a 5pk bodysuit set, $6 for 2pk mix and match cotton pajamas, and more! My toddler is stocked up for this coming fall, and I only spent about $50 total! They usually run extra % off of clearance prices, the best being 40%. This store is always clean and the registers are easy to navigate with a stroller in tow. It does get very busy on weekends so go early.